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Ferns N Petals Complaints & Reviews

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Last updated Mar 21, 2024
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+91 92 1242 2000
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Ferns N Petals Website

Ferns N Petals Head Office Address

FNP Estate, Ashram Marg, Mandi Road
Gadaipur
Gurgaon District
Haryana
India

Ferns N Petals reviews & complaints page 50

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Address:New Delhi, Delhi

BEWARE...BEWARE...BEWARE!!! Placed an order for Rakhi gift on 12th August 2015, where their website was showing delivery same day. But order didn't received till 20th August, and on inquiry got a standard irrelevant response/excuse that it's a courier product delivery which takes few days to get delivered (it's quite obvious that any online purchase would only be a courier delivery). On 22nd August, got a message on stated mobile no....
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Ina Manchanda
from Mumbai, Maharashtra
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Order not delivered even after 1 week of fixed delivery date

Address:Hyderabad, Andhra Pradesh

I have placed an order for Rakhi to be delivered on 27th Aug 2015 (fixed date as per order). The order is not delivered and I had a conversation with the company's representatives almost 10 times on and before Rakhi Day and they don't have any valuable information to provide me apart from that it is out for delivery which is the status since 28th Aug 2015 and that it will reach in 1 or 2 hours. On 29th Aug, they even informed me that...
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Address:Gurgaon, Haryana

Hi all! I ordered a lamp in Ferns and Petals, Order no. 16617700 to be delivered on 28th Aug, 2015. On the same day they updated the status that the order has been delivered when it was not. Upon calling them they say that they have couriered it and that it would reach by the next day. After repeated calls of complaining and asking for refund they ask me to send a mail which is never answered. Please use some other website for online...
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Aditi01
from Mumbai, Maharashtra
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Disgusting change in the cake ordered and what is delivered.

Address:New Delhi, Delhi

The cake I ordered from this site is entirely different from what I received, there are approximately 8-9 fruits mentioned in the picture and the cake I received has only 3 fruits and the entire look is extremely dull. They broke my trust for ordering things online as they cant deliver what is ordered. Worst website as instead o[censored]nderstanding or helping the customer they are saying 15% discount will be given on next order. It's really...
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tyagivishal312
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Fraud

Address:New Delhi, Delhi

The company delivered my order ( a personalized cushion) to someone else named Yamini. Whereas it was to be delivered to my sister named Varnika Tyagi. Moreover it had to be delivered on 29th August 2015 which was rakshabandhan, but they delivered it on 27th August 2015 according to the tracking details available on internet. I have attached screenshots of the email and courier tracking details. Moreover, when I tried resolving the issue...
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Reshmadoshi
from Mumbai, Maharashtra
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Order not delivered

Address:Mumbai City, Maharashtra

I had placed an order with fnp on 16.8.15 to be delivered on 27.8.15. Since I didn't receive any notifications I sent mails and made repeated calls - which was reverted with - it will b sent today. Now they have become incommunicado. I have already made full payment of the same. Pls help...
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Vidhu Bajaj
from Panaji, Goa
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Non Delivery, no status update, no response from customer care

OR[protected] placed on 28 August 2015. Bouquet and cake ordered for same day delivery. I received a SMS confirming my purchase but no email. Now I am unable to track the status of my order, it hasn't been delivered and the customer care hangs up on you everytime you call....
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Thomastan
from Govardhan, Uttar Pradesh
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Late delivery

Address:Allahabad, Uttar Pradesh

I had ordered for flowers and I was charged for fixed time delivery between 10-11 Am. But It was delivered at 11.20. I spoke to the customer care (Mr. Nitish) dept and they told me that my amount will be refunded. But it did not take place. Then I spoke to another customer care executive (Mr. Chandan) and he assured me that my case will be resolved and I will get my refund till 27th August, 2015 but did not get till now. And now the customer...
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naveenchaudhary2386
from Pune, Maharashtra
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Order not delivery as per commitment

Address:Pune, Maharashtra

I have ordered a bouquet and a cake 2 days back and it was supposed to be delivered before 4:00 pm on 19th August. But only the bouquet has been delivered by time and the cake not been delivered till 7:00 pm, as it was a b'day surprised and need to be delivered at recipient office address and timings which you guys failed to delivered. As the recipient won't be able to collect the delivery after office timings and there is no point of delivering...
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anc_123
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Stale flowers and different bouquet

Address:Gurgaon, Haryana

I understand that there can be a slight difference in images displayed on the website and the actual product. But, Ferns and Petals has crossed all limits. I ordered a bouquet worth Rs 499 through Book my flowers, made an online payment and selected the standard delivery for the following day. It was an orange colored rose bouquet with white flowers and some green leaves in between, quite presentable: Orange Delight Regular. Instead...
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Akanksha Mittal
from Bengaluru, Karnataka
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order 16020866 :wrong product delivered .Refund required.

Address:Panchkula, Haryana

Inspite of my repeated requests for a refund, fnp has today, sent 8 chocolates without my consent.I had clearly mailed them that i do not want the chocolates, but the refund, since the occasion has been ruined by their store .And the total cost of what they are sending is not even equivalent to what i had previously ordered. Although I had been informed by the customer care executives (Mr.Ashish /Mr.Pawan) that i could claim a complete...
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Akanksha Mittal
from Bengaluru, Karnataka
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Order no 16020866- wrong product delivered : refund required.

Address:Panchkula, Haryana

This is regd. order no 16020866. I ordered for a chocolate bouquet worth Rs 799 on 15th July2015 which was supposed to be delivered on 20th July2015. But they delivered Rs 400 chocolate bouquet, which was far different from the picture displayed on website. Infact, it wasn't even a bouquet. It had only 10 chocolates wrapped in a pink sheet.I sent the picture of the received product at fnp support and they promised to revert in 12 hours...
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am1978
from Bengaluru, Karnataka
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Item not delivered, instead, blaming and harassing us

Address:Bangalore, Karnataka

I am unable to believe that these guys think they can get away with anything. An online order(this is not a fake review - check order number[protected] was placed a few days back for a cake that was to delivered for a Bday. It was promised to us that the cake would be delivered between 11 AM and 4 PM. The cake never came. Its not that simple. Here is the horror story unfolded. Since we didn't receive the cake by 3 PM, we called customer...
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poddar87322
from Bengaluru, Karnataka
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Refund for Amount charged

Address:Bangalore, Karnataka

The above company has charged me Rs. 150/- extra for some customization which was not actually done by them. Now in spite of deficiency in service on their part, they are giving me gift voucher and not the liquid money. I paid cash, So I want cash back simple. I dont want to avail their services again, hence cash refund should be made in place of GV. The reference Order no. is. OR[protected]....
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Rishi1411
from Betma, Madhya Pradesh
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Fraud practices done by FNP

Address:Mumbai City, Maharashtra

Hi, I had booked a delivery bouquet along with fixed time delivery charges on 21 May 2015. The addressee did not receive the bouquet nor did she got the call for the same. NO one came home to deliver. Since it was missed the first day, we paid extra Rs 250 for midnight delivery charges and the same was not delivered the second day too. The recipient was at home and phones were very much available. But no delivery was made. Occasion...
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Sushma Girish
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No Delivery / No refund

Address:Bangalore, Karnataka

I had placed the order on 19th May for my parents wedding anniversary and had selected a specific delivery time as they were leaving out of town Order # 15238054. They never received the delivery but when I check with F&P at 4, they were sending the flowers at that time. Since F&P did not value the time, I could not gift anything to my parents and they went out of town without anything. Later I spoke to F&P on 20th May and cancelled the order,...
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soniaroy
from Delhi, Delhi
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MISMANAGEMENT AND HARASSMENT

Address:New Delhi, Delhi

I called today specifying that this particular order is dated for delivery on 29 AUGUST 2015, you assured me that this order will be stopped. Yet, I receive an email again saying it is being shipped. THE GIFT HAVE REACHED THE CUSTOMER TODAY. BLUE DART HAD THE AUDACITY TO CALL AND ASK IT RETURNED BACK FROM THEM NOW! I have several grievances against fnp.com 1. OR[protected] I received a damaged plant and now they are yet to replace it. 2....
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Pmirwani
from Bengaluru, Karnataka
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Oder not Delivered - Order No. OR-15394680

Ferns N Petals online service is absolutely pathetic. I placed an order on 28th May a day before my friend’s Wedding Anniversary that was on 29th May. Immediately after placing my order(got to know that my friend will be out over the weekend) So, I called customer care to prepone the delivery any time by 28th May (Friday) and they confirmed for the same day delivery but now its 01st of June, noon time still gift hasn’t been delivered....
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Address:Thiruvananthapuram, Kerala

Order no[protected]. A cake delivery due 28th May '15 at 1pm. Till 11pm they said it will get delivered on time. This is after repeatedly calling them every half an hour and been kept on hold for 8 to 10 mins to get attended by a customer care executive. At 12.00 when i call they say the flavour i want is not available and theyv sent me a mail for the same but i havent received any mail. So if i dint call them they would have held my order...
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abhilashajha99
from Mumbai, Maharashtra
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pathetic service mishandling of customers

Address:Gurgaon, Haryana

I have placed an order on 20th May 2015 and provided my expected delivery date as on 21st May 2015 But after that I am going through series of incidents which has for sure made me learnt one thing that I should never place an order from Ferns N Petals. First of all -Order did not get delievred on 21st may 2015 which was an occasion. -I waited for 2nd Day i.e 22nd May 2014, again order did not get delivered. I tried to follow up a lot.Every...
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