Ferns N Petals Complaints & Reviews

Order no- 125216

Really disappointed to know that Fnp is serving their customers with such a bad quality of cakes. Will recommend in future to my known not to order anything from Fnp. I had ordered this attached 1 kg eggless black forest cake and got the call from my relative tht cake is in such a bad condition and tastes is soo bad.
I felt very embressing towards my relative form whome I ordered this gift. Order was not on time (delivered not in morning, infact delivered in noon)
After getting knowledge of rotten cake, I contacted to customer care of FNP on - +91 [protected] and +91 [protected]
A lady recieved called and told me to contact delivery Guy then i contacted to that person and request him to take back cake but he cut phone and did not responce.

As I already paid Rs.2000 now I want my money to be refunded and want an immediate action on this.

I had the worst experience with fnp, first of all they did not change the address, second of all the delivery boy dropped the cake somewhere else and the customer service was not at all good.
And finally the main thing, the quality was pathetic. Pathetic!
The cake i ordered was completely different from what was shown in the site.
It lacked in every aspect, from taste to its appearance.
I am posting a picture of what was delivered and what shown in the site.
Its so upsetting.
I spent 1000 rupees for a 200 rupee cake.
It was the worst online experience.
I will never order anything from fnp and will also tell my friends and family about the misleading information which the company portrays in their website.

I placed an order in ferns n petals yesterday to deliver somegifts to a place in mussorie. The system allowed me to place the order and asked me to select the time (They had 3 time slots available, i choose one of them), i selected the delivery time between 15:00 to 18:00 hrs. I got a confirmation email saying my order have been placed and it should be delivered as promised.
It was not delivered on the scheduled time, and they didnot even boather to inform me. I tried reaching them at around 20:00hrs, the customercare representative said he will check with the local servise provider and will get back. He called back after 15mins and said "sir sorry to inform you, that your order cant be fulfilled because of some technical issue".
When i started asking what technical issue and questions i got to know that they dont even provide servise in the ordered area. When i said "if you are not providing service in the area then your system should not allow consumer to place order in that area"the customercare representative had no answer apart from sorry.
What was more frustrating when i got an email from them saying

"dear susant,

Greetings from ferns n petals!

This is in reference to your order number: 143802

We apologize for the inconvenience caused to you.

As per the telephonic discussion, we are sorry to inform you that the order cannot be delivered as the shipping address is out of our serviceable area. Please share an alternate address where we can deliver the order. If that is not possible, let us know if we may issue a gift certificate against the paid amount which can be redeemed in future purchase.

We apologize for any inconvenience caused to you as a result of this.

Assuring you the best of our services.

You can reply to this email or call us at +91 [protected] (08:00 am-10:30 pm, monday-sunday) for any further assistance.

Flowerly yours,

Ashish arya

Team ferns n petals"

Which means i will not be getting my money back, i will be getting a gift certificate from them which i can redeem in my future purchases.

I had placed an order with ferns and petals, Order no. 132905 for a chocolate cake for celebrating my birthday with my Office Colleagues. Accordingly I had placed the order by paying full amount one day before and had paid extra for ontime delivery in my office address at State Bank, Park Street between 11 a.m - 4 p.m. But it was my biggest mistake. The delivery boy called me at 4:30 p.m saying he has just started and it will be another hour or so to reach my office. I called up the fnp assistance number[protected] to complain but still every time they replied my call that the order was out for delivery and they are sorry for my inconvenience. When my order had reached by 5:00 p.m and all my colleagues were leaving the birthday party without the cake, I requested the fnp team to cancel my order. The reply I got really amazed me saying that 'we can't cancel the order and they are sorry for that. Nowadays when the online websites even take your stuff back these people say they cant cancel the order even though entire fault was on their part. I did not receive my cake which I ordered, I did not get my money back and you can imagine my situation in front of my colleagues on my birthday party. I request for the refund of my amount.

I placed an order (order reference 103719) with Ferns N Petals on Sunday 29th May worth Rs.3397 in tital.
This order included 2 big bouquets of 30 red roses each (Rs 1199 each) and a 500gm chocolate cake(worth Rs 699). This needed to be delivered to remote town Bokaro Steel City in Jharkhand. Hence I was charged Rs. 300 extra for this remote city delivery. The charges of each of the producta was higher than the usual delivery sites with an extra 300 charged for remote city delivery
However I was ready to pay this Big amount just because it was a special occasion, my fathers retirement day, thus lots of emmotions attached with this delivery too. It had to be special so had selected Ferns N Petals.

However the delivery shocked me on 30th May evening, as the bouquets delievered were far below average. after lodging a complaint (#854007), i was contacted by FNP team, requesting an apology for the blunder that they had made. I was promised an addressal within 48hours. I finally got an issue addressal mail yesterday 1st June that i am being offered a 20% discount on the next domestic delivey order i would make on FNP. What an addressal! This is absolutely NO a issue addressal for me! I will never make any further orders from FNP?the kind of service quality they have delivered and the immense emmotional damage they have done, they certainly should be penalised heavy!This is a severe and irreparable emmotional damage for me! This further raise doubts around quality of any and every online serbice offered.

I have ordered a birthday cake on 18 May 2016 which had to be delivered on 20th May between the time slot of 11am to 4 pm. By 1 pm I started following up with them and they had no clue about it. Then I had received a mail and sms as well confirming the delivery of cake. When i checked with the B'day boy who absolutely had no idea what i am saying. He didnt receive anything nor got any call from the delivery people. After my several followups and arguments over phone they managed to deliver the cake by 0630 pm and by that time it felt like a burden than a birthday wish!!!

Today evening i placed an order to deliver the flower bouquet which costs 399rs. After placing the order in the web site it was mentioned that i'll receive an email and sms to the provided mobile no.. It's been more than 5 hrs. Still there is no acknowledgement received. How to track if the flower will be delivered or not. There is no order no mentioned in the web site. Kindly do the needful.

Order number 62560
Ordered for cake and chocolate for my sons bday in pune. I booked to deliver it between 10-2 pm. No body delivered. At 5 pm i get a call that phonre num not available which i fail to believe as it was his bday and his phone was workimg full day after that i tried to call your call centres many times no body picked my call
I immediately want my money back within a week time or i go to file a case against you in consumer court
Sincerely
Kakoli mathur

My son has placed an order for cake and bouquet on 14th may on my birthday.. Order no. Was 49440. Your co. Ferns n petals charged a huge amt for that. The order has not been supplied to me as yet
What is this. The big famous ferns n petals charges money and keep the material also with them. Why making fool to people and playing with their feelings-fraud co.

I placed 3 orders with Ferns n Petals on the occasion of Mothers day this month. I am charged for all 3 orders but they just made 2 deliveries .
After contacting them sooo many times i am getting no reply from their end neither refund has been made.

I don't know how to contact and whom to talk to now !!!

Sheer disappointment and pathetic customer service.

Team,

My order, OR[protected], still not delivered and on top of it the customer care is not at all responsive. I had ordered this for Mother's Day and its 3 days past mother's day and not yet delivered.

This has created havoc by full day tracking and calling at customer care and not getting appropriate information.

I have ordered many a times from fnp but this time the experience is really disturbing -

I called customer care on 10th May and Johny Rana provided me the information that it will be delivered by today 7pm.

Today, when I called customer care to know what could be issue, Deepak (customer care attendant) was not able to give exact information. when asked him to forward the call to manager to talk about the issue; he did not forward the call to manager in turn said that manager is busy on another call. I asked him to keep me on waiting but he said it would take 15-20 mins and I still asked him to keep me on line so that i could talk with manager regarding the issue when he doesn't have information on the same.
But still HE CUT THE CALL.

When the order could not be delivered on time, WHY WOULD THEYEVEN TAKE IT IN FIRST PLACE.

IT WASTED MY TIME, ENERGY and MONEY.

(SORRY IS NOT THE ANSWER)

I placed an order on[protected] with order no - (Or[protected] for perfect home personalized plaque regular (Photo with stand), but i was shocked to receive the photo without any stand which was delivered on[protected]. This is extreme carelessness on the part of fnp. I called them and explained the problem. It was the gift for mother's day[protected]. They said nothing can be done before[protected]. They spoiled my mother's day.
Today, i. E, on[protected], i have received the stand which was broken & is not fitting in the frame &it does not resemble with the stand shown in the gift wrapping page.
I am fed up with ferns n petals. They are cheats. I want a new frame with stand properly fitting in it. This is for sure that i will not make any order to them in future & would suggest everyone not to make any order to ferns n petals.

Sir, i request you to please take some very strict action against ferns n petals, so that they should learn a lesson & they should stop cheating people.

Regards,
Karan

Never going to order gain and recommend to any one... Very bad service... Disappointed.. Have booked the delivery few days before the delivery date and time still the delivery was done day after.. My order id 34753... The recipient have return the delivery back due to your bad service... Really not reliable. And calling since 8th may 2016 but no one is picking up the call.

I ordered flowers and chocolates for mother's day... but then after calling them I came to know that didn't deliver the order since they were not able to locate the address while other e commerce site are always able to send the courier on time.
After saying so they dropped mail saying they won't refund the money and won't redeliver the things as well. This is simply fraud.

I had delivered one bouquet as well as one good luck plant. But plant did not delivered on the occasion of Mothers Day. Pls check and deliver ASAP. This is really pathetic service.. i have tried to call customer services 10 times yesterday n no body picked up really disappointed fern n petals team no response no tracker provided online to track the orders u better take some action with apologies.
Very very poor. Really nor expected from fern n petals which was my favourite.
Order details below: ORDER NUMBER
OR[protected]
SENDER'S DETAILS Mridula kotwani Order placed on 5th May.
Mail id mridula.[protected]@gmail.com
[protected]

Order placed one week before and promised to be delivered on 4 may, but till now no order is recieved. and customer care are telling ki courier boy is out for delivery but no one came till now.
they are just fooling the customers and spoiling the special occasions by giving false promises


the delay of order has been already faced by me previously . I can really say that Ferns N Petals have lost faith from customers now and their service is becoming pathtic

I had purchased a gift on 24th April, 2016. The delivery of which was supposed to be 2nd May, 2016. Till date no delivery has been done. Moreover, dey just have mere words and fake promises. Neither dey are giving the correct information as to when the product will get delivered nor they are taking any appropriate steps to get it delivered. The overall post-purchase process is becoming troublesome and irritating. Order number is OR[protected]

I had ordered a 3 in 1 pen and choco pie to be delivered on 16.04.2016. Not only the order was not delivered on time, when I contacted them they said it is a delay on the part of the courier company and therefore, ferns and petals cannot do anything about it.

The order was finally delivered on 20.04.2016. But to my utter shock and dismay, only the choco pie was there and the box which should have contained the pen was empty.

This has happened to me the second time. I ordered 2 rakhis for my brother last year but only one reached him.

Their service is pathetic and they are absolutely irresponsible

We had placed an order on march 31st for delivery of a gift to our son in london on his birthday on april 1st, paying extra for next day delivery. This is the evening of april 5th - the gift has not yet been delivered. They delivered an apology bouquet, but the gift we chose remains undelivered.
Fnp - you have destroyed every shred of happiness and joy we could have shared with our son on his birthday. Shame on you.

Hi,
This is in reference to the Non-delivery of the order (OR[protected] for the cake. In spite of several calls with the Customer care executive I am not satisfy with the business attitude of behalf of your firm.
According to them they tried on my phone one time and claim that was switch off but i didn't received any call even when the phone was ON. Even i did not received any call or sms information that my order is out for delivery. I have also provide an alternative no. they should tried on it, rather than calling once which they claim had done.
This is total unprofessional behavior.
And need a proper response for REFUND.

Thanks & Regards:
Om Prakash
[protected]
[protected]