Ferns N Petals Complaints & Reviews

Hi all,

Order no : 1580963
I am really disappointed from fern and petals I have placed order for Belgium choco cake for mid night delivery. Firstly cake was poorly finished, plus it was very hard, bread inside it was very hard to eat. More over wrong message card send.
Because of you guys it destroyed my party. I am really disappointed I would never use or recommend any one to use ferns and petal for cake delivery. I would like refund my whole amount. Kindly initiate the refund process.

Thanks

Shelja Indoria

I have ordered a birthday gift for my mother in india and paid thru credit card. I have also recieved email confirming the order early in the morning that the items will be delivered the same day. I have not gone to any other vendor since i trusted fernsnpetals. However i made several calls after 3pm since it was not delivered and its already evening, came to know that they cannot deliver what was promised and cancelled the order. To me it was shocking and highly unacceptable in the last minute."fernsnpetals" just ruined our celebrations being not professional. Myself and my husband was totally disappointed hence never order in future or recommend ferns and petals to any one.

I have made an order with this website with preferred delivery date. Which they promise to do deliver on selected date. But for the first time placed order with this website to buy a gift and to deliver it to my girl friends place on our anniversary. What i would say now.. it just spoil the whole occasion by giving the false promises of delivery the product. And thats why i am here to make aware other people about this website. Please do something with these fraud online firms.

Ferns and petals! Sounds fancy doesnt it? Catchy name i ll give that. Its the name that trapped me and i wonder about the famous saying "what's in a name?" its the name that fooled me.
I should have gone through the dismal customer service reviews before placing an order. Yes! That's my error.
Placed 2 orders. One of the orders was successful. Very nice! Don't know how that successful feat was achieved. May be in a one off case there was proper coordination between the teams.
However, the 2nd order was not successful as the address was incorrect. Wow!! Its the same address for more than 40 years, ofcourse things around the address have changed in 40 years time but the address is the same but as per fnp the address is incorrect.
They tried contacting me but my phone number was incorrect. Really?? Looks like fnp knows my phone number better than i do. Way to go fnp another wow!! For that. Yes!! Its another wow! Yes!! Take it incorrectly because thats a sarcastic wow! (In case you failed the understand the sarcasm)
The phone number on their website doesnt work. Don't know since when the phone number is not functional. May be they have had enough of handling customer complaints over the phone. I requested multiple time to speak with someone who has authority to get some resolution but as expected all efforts in vain.
Way to go to meet customer expectations by being horrendously pathetic.
Before dismissing anything as incorrect use some sense and validate the information. But using sense was a mistakenly high expectation that i had for fnp.
I feel like trying to get a resolution from ferns and petals is like talking to a bunch of rocks! You can talk to a rock but you know already what you ll get in return "nothing"
Hope the fnp team is meeting goals with being pathetic, dumb, appalling and a 3rd class customer service.
Before placing any orders go through the reviews. Think about it! And then take a decision and hope that you dont have to deal with a bunch of rocks!!
Worms and pebbles!! Damn! What's in a name?

I had placed the order (order no: 1430466)for cake and flower bunches for my father's birthday in the morning. I got a slot of 3 to 9 pm. At 3 pm, I got the message that the order is out for delivery. At 6 pm I called the customer care regarding the order and he told us that it will be delivered within one hour. And we waited, at 9 pm I got the confirmation of deliverance in the form of an email and a message in spite of the fact that nothing had been delivered in real form. there was no sign of any cake or flower bunches. At 9:30 pm, I got a call from the delivery guy that he would be delivering it within one hour. At 10:30 after many calls from our side, he refused to deliver it claiming he had forgotten the cake and flowers and both will be delivered in the morning. Now I don't understand your false claims of delivering happiness. It certainly has broken our trust in 'the ferns and petals'. I don't understand how one can cut a cake on next day of his birthday. If you guys take a responsibility, try to fulfill it or don't commit at all.Since fnp connects with a person's special occasion, you need to make sure of the standards.

I have been placing orders from years however when I wanted to deliver tomorrow before 3pm two representatives simply denied. U know what u have lost a customer who used to order at least 5 -6 orders through her own and relatives. Now you have lost this customer. Thanks for trying to spoil my dad's birthday.

When I wanted to discuss the matter with managers your team was least concerned and just said no one is available.

It is very disappointing to receive such pathetic service from ferns and petals.
I had booked a bouquet online on 2nd dec, 16 to be delivered in the time slot 12pm to 3 pm.
When i called to enquire at 3.30 pm asking why the bouquet was still not delivered to the recipient, i was told that they have an issue with the vendor and that the bouquet cannot be delivered, else it can be delivered between 6 pm to 9 pm. When i questioned who has given them the authority to change the delivery time, they had no answer.
What's the point in delivering the bouquet after the recipient has already left.
I was told that the order would be cancelled and the refund would be initiated and i would receive the credit within 7-8 days.
I called up customer care to check on the status since my bank account was not reflecting the refund. And was shocked to know that till date the refund is not even initiated, forget the credit. It has been 14 days now and the refund is still not even initiated.
The supervisor did not have the time to attend the call when i requested to speak to a senior personnel.
I am very annoyed with this type of service. The very purpose of booking the bouquet was lost. It is not about the refund but the experience that i was left with!!!
It's been almost a month but i haven't received any revert on the mail, neither have i received refund.
For sure, this would be my last visit to ferns and petals website. I would never ever recommend it to anyone.

Order No 1146749
Birthday cake was supposed to be delivered on 14th Dec. Order was placed 10 days prior - not a last minute order
On 14th Dec, no cake was delivered nor was any contact made to the telephone number provided
On 16th Dec, I called customer service and complained. I was told that in 24 hours, they will revert.
No revert or response for 72 hours. I called again and then I am told that the courier could not locate the address.
First, FNP does not bother to call back within the promised time, Then they have the gall to tell me that the address is not found! Thousands of students stay at that hostel in the center of Berlin and a courier cannot find the address? If I google it, I can see the exact location. The courier should have called the number which was provided (which is the very purpose of providing a phone number)
Now, not happy with the fact that they completely ruined the Birthday surprise, they say that a refund will not be made!
When I questioned this, they say that they will now deliver the cake this week! How cool is that - to get a cake one week after your birthday?
I need a refund of the money I paid - not delivery of a stale cake.

I ordered a plant on 12th dec...I received the plant in a bad condition and the order was delayed.I got a different plant as shown on their site, in a dirty and leaking pot, which was not even packed...they kept me on hold for so long on phone..disappointing service..and not even refunding my money back..I want to file a complaint for their irresponsible customer service..

I had ordered from Ferns and petals that costed me 2947 rupees no less than 3000, , , , on the day 8/12/2016, , , It didn't get delivered neither any confirmation came in fact no one from the customer care is picking up the fone I had been dialing the number for more than 100 times, , , I want my money to be credited in my bank account as soon as possible, , , , ,

Order no 1238034 was placed on Dec 8th 2016. It was supposed to be delivered on December 9th night. First thing, you guys know it's birthday so you guys are supposed to be delivering cake and gifts 5 or 10 minutes before 12. ( if you can't do it you should not be charging 250 INR extra for it) second thing, recipient's name was Mrs. Rama Bansal and her name mentioned on card was Mrs. Brahma Bansal.
When i placed an order i got message after i ended call with your rep. I called back and stayed on hold for 15 minutes, spoke with another idiot and she confirmed that right name has been updated. But when order was delivered it had incorrect name on it. You guys need to realize that you are in such industry where emotions has more value than money and because of it, you make money.

It's height of carelessness and i am not going to use FNP ever in my life. I will find someone else for future orders. FNP is good for nothing

Not Delivered...When called they told cake is not yet made
I had ordered cake for my baby's 1st birtday party. We decided to celebrate in orphanage.. So for the party lot of kids are there . For the kids I ordered a cake of baby animals, So that kids will enjoy and they will be happy. For my safety I asked the online customer agent that will u arrive at he locatiopn at correct time or not.. I even crosschecked with the pincode tooo. They promise they will. After that i given the details they only booked and they send the details. I got mail confirmation. message confirmation and i paid the amount too.
On the coming days they send me message that.. ur cake will be delivered between 11am to 5 pm.Everything went quite normal...

The kids were waiting ..guest were waiting, , , we the family, our friends our guests and my birthdya girl eveyone was waiting... But no...the cake is not delivered ...time is too late kids needs to be back, , I just said the reasons like...cake will come now..its on the way...it will come in 5 min..but noo...cake doesnt come...when i called the agent they are saying the cake is not deliverable at that position ...I become angry and i asked all are waiting, , then why cant u says this before..by seeing the little ones face i again called them and asked them to bring the cake at any major point then i will collect it ...then they said for bringing We dont even made any cake...

You tell what should i tell to them?
i dont have any anser to the kids
Orphanage Authorities asked me are you playing any pranks to them?

We were insulted infront of the crowd...U cant even imagine the scene..We stand as big zero ..the curse o f the kids stil exist in my ears..
.it's all happened of cheating company called ferns n petals...

If you cant deliver why are you said yes..why did u took the order... y did u take t money ..y did u sent message that it will be delivered...If you cant deliver then why cant u give message "sry cake cant be delivered atleast a 30min before..

After 3 days also no one had called us to say sorry for this mistake..and they simply kept our money tooo ...

Ordere no: 1200332

I beg u all ...please dont believe in ferns N petal...From my case I understood that they are just clear cheaters..fraud..skunk..swindler...dodger

Online Oder was placed on 05th Dec ( confirmation receipt received at 10.04am)for Bouquet along with teddy Bear for New Jersy (USA). I had selected from the web site, after confirmation through phone th international (USA at NJ in Hotel) is accepted, While placing order express delivery charges of Rs.760 was coming default, hence enquired on telephone . Fern & Petals representative confirm that this is additional charges for international delivery. However, on 7 Dec morning I got a call that I have to pay additional Rs.1000 for delivery as place is far away. I had asked them why it was not mentioned on web site, and told them to send email, which was not received. Again I got call around 3.00pm for the same amount and person said that no body had called me earlier, once again I told them to write a email with reason and saying that it was not mention on website. I had paid immediately and ask them to take the compliant. Again in the evening, I had called them but it was told that once it is delivered, I will get confirmation. Until 7 Dec night it was not delivered at USA and no information. I had received email on 7th DeC morning that delivery is on the way. Various time, I had called them, many a times false information given, no proper delivery details, cannot handle international Services. Amount paid is High but Services are pathetic, poor, it should be banned. Fooling customer. I need compensation for time loss, mental torture and complete money should be returned

My husband placed two seperate orders with ferns n petals yesterday, that is on 06/12/16, for same day delivery through 15th dr.[protected]@gmail.com id [protected]@rediffmail.com.
But I have not received them yet.
Also I have sent them e mails but I have not received any reply from their end..
They have provided only one helpline number on their website and I tried it many a times (which is NOT toĺl free by the way), but no one answered it throughout the day.
The total amount of the products was more than 1000 INR. The order id are 1225762 and 1221179.
I feel cheated upon. Kindly help..

I ordered a cake for my mother on 1st December. By some mistake I chose the wrong date and payed them online. Later when I realized this, I called them and modified my order. I thought my surprise would reach on time but it never did. Instead, I got surprised by their false promises. And if they are running an online business, their customer executive service should be available 24*7 but nopes. No one takes call after 6 or 7.

My order number is 1177779
Order date: 1st December.
So, here is my advise. Do not ever trust this company to surprise your loved ones. They fail miserably.

If I could get a refund, that would be great but I'll not since no one answers your call and mails. I don't care about the money spent but I missed a chance to surprise my mother which was priceless.

So here's the deal. DO NOT TRUST FERNS AND PETALS.

I placed an order 1117082 with delivery time 12-3 pm (same day delivery). Till 3:30 pm the delivery wasn't done. I called the help desk. The main number given on mail is invalid. The tracking link doesn't work. I called on one more available number. They promised that within 5pm they will deliver. Again I called at 5:30 pm. The help desk person was even more pathetic. He picked my call, put me on hold and then disconnected my call.
First they keep on hold for ages. I mean what kind of service is this???

Hi: I placed an order (Order#1045790) for a birthday cake and was informed that it would delivered on the same date. However, since the order was not received I called customer service twice. First time i spoke to Amandeep he accepted that it was their mistake where the delivery was not done he assured me that he would arrange a call back from his Supervisor as I was very upset end result was - No Call Back Arrange. Next day, I called and spoke to their Rep name Sonu he said the product is spoiled and there would be no refund when i ask for Supervisor he disconnected my call. This is utter Fraud !!! I think there are many more like me who are getting cheated. Please i would request if some one can look into this and Sue such people who are making fool of common man.

I need my money back by any means !!!

My order no.1003710 dated 10.11.2016 was for delivery of cake. After accepting payment for delivery at my location they sent a message that I had to deposit additional Rupees 400 for the same location. They have cheated me at last moment. They are extremely shameless and do not hesitate in cheating..They do not hesitate to play with sentiment of the customers where their business is connected with the sentiment.

I ordered a bouquet f red n yellow roses...but the red ones were not fresh.. Evn I added a special note but tht too Ws not printed properly... Too cheap n ridiculous service from Ferns N Petals.. No doubt delivery time Ws fine but still the outcome f the product was too bad... Won't ever like to place order over here..!!

I placed an order bearing No.870035 to ferns nd petals through online shopping site and paid amount for gift which should be delivered on 29 oct 2016 on the occasion of Diwali but not delivered till date.

I wrote to them emails and sent feedback number of times - but no replies.Their phone are not reachable anymore.I have 2 more pending orders for which i have already paid money.I doubt whether that gifts will reach ...