Ferns N Petals Complaints & Reviews

Hi: I placed an order (Order#1045790) for a birthday cake and was informed that it would delivered on the same date. However, since the order was not received I called customer service twice. First time i spoke to Amandeep he accepted that it was their mistake where the delivery was not done he assured me that he would arrange a call back from his Supervisor as I was very upset end result was - No Call Back Arrange. Next day, I called and...

My order no.1003710 dated 10.11.2016 was for delivery of cake. After accepting payment for delivery at my location they sent a message that I had to deposit additional Rupees 400 for the same location. They have cheated me at last moment. They are extremely shameless and do not hesitate in cheating..They do not hesitate to play with sentiment of the customers where their business is connected with the sentiment....

I ordered a bouquet f red n yellow roses...but the red ones were not fresh.. Evn I added a special note but tht too Ws not printed properly... Too cheap n ridiculous service from Ferns N Petals.. No doubt delivery time Ws fine but still the outcome f the product was too bad... Won't ever like to place order over here..!!...

I placed an order bearing No.870035 to ferns nd petals through online shopping site and paid amount for gift which should be delivered on 29 oct 2016 on the occasion of Diwali but not delivered till date.

I wrote to them emails and sent feedback number of times - but no replies.Their phone are not reachable anymore.I have 2 more pending orders for which i have already paid money.I doubt whether that gifts will reach ......

Sir,
I had ordered cake for my father from fern and petals, it was an online order for which a prior payment was made. The order was to be delivered between 12pm to 3pm. Till 5pm when it was undelivered, i made multiple attempts to trace my order and also tried to connect via the given contact no. for about 15mins i was made to hold the call, which was ultimately unanswered.
Again at 8pm when i tried contacting the customer...

I had placed an order " 847285" which was suposed to be delivered on 26th october. The product is not delivered, there was no communication on why was the delivery was on hold. when i soike to the customer support the lady informed i have not paid the shipping charges, when i asked why was it not informed to me until i called customer support, she obviously had no answer to it. I asked her to cancel my order and get my money back, without...

Hi, order 752438 its about the cake and flowers which i had ordered online. It was my husband's birthday which was delivered on 2nd oct. I was surprised to see the cake which was not like it was shown on site and was soggy about to spoil flowers where not fresh. I was so disappointed by the service and least curtesy to say sorry. Offering 20% discount in next purchase....

Hello
I ordered for the first time from ur site hearing good work o[censored]rs
My order no. Is 21608747 and I didn't get the delivery on the occasion day
What's the use of having ur service
After calling ur customer care he made me wait for 15 min n what he says no one was at home to take the flowers what a lame excuse
If I m putting a time of delivery it means I m sure about someone being at home
I...

I would like to give them a big 0 for reliability - its websites like this giving a bad name to the Indian service industry.

I have used FnP extensively in the past within Pune & Delhi.

This time however, I wanted to make a delivery to my brother in Nainital - a cake for his birthday. While ordering the cake, the website offered the mentioned code and location to be under their purview.

Two hours...

This is regarding an order place by me on the website yesterday around Nine o'clock. My order number was 666918. I have booked the slot of morning 8 o'clock to 12 o'clock for delivery.

In the morning I am getting a mail that due to poor service in that area you can not deliver at scheduled time and the order will be delivered between 1 o'clock to 5 o'clock.

On top of that when I called their customer care around...

Terms n condition of Ferns & petals
1." Before major occasions, we suggest that you place your order at least five days in advance" i placed a order in 7 days advance
2."We cannot commit the exact time for delivery. Subject to the other terms of the Shipping Disclaimer, the order will be delivered +30 or -30 minutes as per selected time"-I gave date as 6th still on 7th it is not delivered
3.If Delivery may take longer...

I have ordered some chocolates and a teddy as a gift for my sister. It's been nearly one month only chocolates has been delivered but the teddy was not. I tried to call them several times but didn't get any response, only apologetic mail. Despite of asking several times for delivery date of the items they cant even giving any confirmation. I also asked for money back but that also not been followed up. Order no is '532224' and complaint no...

Hello,
My order number is 608409. I have ordered a gift to hyderabad on 02-Sep to get it delivered on 5-Sep. It's very special occasion. Even today 5-sep morning I got a message stating the order will be delivered to concern person at hyderabad in between 9 to 21:00 hrs. But I had a doubt and just called your customer support and they said that It is going to get delivered only on 6-Sep. I didn't get intimation on change of delivery...

I had ordered half kg cake and flowers for a friend for 1st of september time between 4 pm to 10 pm.Fnp attempted to deliver at 4 pm and could not contact the receipient.They sent me message regarding this at 8 PM .I tried to call them after 8 .They dint receive the call.Finally at 10 pm they received the call, but they refused to deliver the product at that time, also they refused to refund the amount for the cake and flowers, They promised...

I had ordered rakhi and a box of chocolates for my little brother on 14th august which was scheduled to be delivered on 16th august in Etah (remote location). I had to choose from a limited options available online and paid 300 rs extra for remote delivery charges. However, on the day of delivery my order is automatically cancelled and when I called up customer care they refused to deliver stating that this order cannot be delivered at the...

I ordered a hamper Tower for my brother on 29th August 2016 in USA. The company message me and E-mail me that your product will be delivered on 29th August 2016. But it is not delivered on that date.

3 things occur:

1. They build expectation for customers and break them.
2. Their delivery system is poor.
3. No compensation policy/compensation for the customer who face these problems.
br...

28th July 2016, I placed an order (352076) on the supposedly No1 Florist & Gift Delivery Service in India Ferns N Petals. The order was for a Rakhi Combo Package that was scheduled to be delivered on 16th Aug. It was a surprise rakhi gift that was being sent by my 2 year old daughter to her 4 year old cousin brother.

I received an automated email on 16th Aug morning stating that the gift will be delivered today, however I received...

I received an email confirmation for getting a birthday cake delivered to my address on 26th Aug but neither the company is able to give any status not are they giving any refund since the cake was not delivered. I am calling them from US every few minutes to only hear that they are unable to track anything.

The order number is 20987498.

I need compensation for this as i was totally dependent on them after receiving...

My daughter has placed the order to her surprise she didn't receive all the gifts. Better be careful while placing order you never know how they are going to cheat you.I spoke to concerned persons I was told that I will get the product in next two days which is not true. I have been given the same answers every time we called. The items being birthday gift I told them please cancel the order they said sentiments matter not the date. Gift...

Ferns and petals claims to be the option for words but it deeds are entirely opposite. It has played with my emotion. I had ordered a cake as a surprise for my friend to be delivered at patel nagar, new delhi. Before making the payment for the cake i had called the concerned people and inquired if the cake would be delivered with 1-2 pm, they communicated that it would get delivered by that time, hence after that i had placed the order. The...