Ferns N Petals Complaints & Reviews

Sir,
I had ordered cake for my father from fern and petals, it was an online order for which a prior payment was made. The order was to be delivered between 12pm to 3pm. Till 5pm when it was undelivered, i made multiple attempts to trace my order and also tried to connect via the given contact no. for about 15mins i was made to hold the call, which was ultimately unanswered.
Again at 8pm when i tried contacting the customer service person, he replied that there were technical issues and my cake will be delivered in one hour time with a rose bouquet and an apology letter.
ultimately cake was delivered at quater to eleven with no rose bouquet and no message on the cake which was provided while placing the order.
During the entire episode, not a single attempt was made by ferns and petals to inform me regarding the delay or the status of my order delivery.
kindly take strict measures against such companies who run their business on people's emotions, taking no responsibility on their side. i want a refund as well as an assurance that such an incident does not take place again with any of the customer.
Details of my order
date:[protected]
client name : mukta rawte
order no: 907372
time of delivery stated: 12pm - 3pm
order delivered time: 10:45pm ( 7 hrs delay )

I had placed an order " 847285" which was suposed to be delivered on 26th october. The product is not delivered, there was no communication on why was the delivery was on hold. when i soike to the customer support the lady informed i have not paid the shipping charges, when i asked why was it not informed to me until i called customer support, she obviously had no answer to it. I asked her to cancel my order and get my money back, without saying anything she disconnected the call. I have called the CS number couple of times after that but the call was not answered at all.

Juat one warning to F n P, refund my money else i am launching a complaint against you...

Hi, order 752438 its about the cake and flowers which i had ordered online. It was my husband's birthday which was delivered on 2nd oct. I was surprised to see the cake which was not like it was shown on site and was soggy about to spoil flowers where not fresh. I was so disappointed by the service and least curtesy to say sorry. Offering 20% discount in next purchase.

Hello
I ordered for the first time from ur site hearing good work o[censored]rs
My order no. Is 21608747 and I didn't get the delivery on the occasion day
What's the use of having ur service
After calling ur customer care he made me wait for 15 min n what he says no one was at home to take the flowers what a lame excuse
If I m putting a time of delivery it means I m sure about someone being at home
I don't want anything return my money back. I am.so disappointed from ur job
Please it's a hard earn money which u people won't understand i[censored] have little shame so improve ur service and refund money
What's the use of delivering it tomorrow when occasion is today
Please return my money.
U can put thag money in my fern n petals account but I don't want to send late flower to anyone.
From
Dr. Shivangi Chandra
[protected]

I would like to give them a big 0 for reliability - its websites like this giving a bad name to the Indian service industry.

I have used FnP extensively in the past within Pune & Delhi.

This time however, I wanted to make a delivery to my brother in Nainital - a cake for his birthday. While ordering the cake, the website offered the mentioned code and location to be under their purview.

Two hours after placing the order & making the payment, (which btw is non - refundable - they just give you a gift certificate), they inform me that the area is not serviceable.

Why was the order accepted in the first place when you do not provide services in that area?

They told me they would have the order send to another address or give me a gift certificate - I asked them to deliver the cake to me, which so far has not happened.

This is regarding an order place by me on the website yesterday around Nine o'clock. My order number was 666918. I have booked the slot of morning 8 o'clock to 12 o'clock for delivery.

In the morning I am getting a mail that due to poor service in that area you can not deliver at scheduled time and the order will be delivered between 1 o'clock to 5 o'clock.

On top of that when I called their customer care around 10:15 in the morning, I talked to their executive named Shalini and she said that she will confirm from the vendor and will call me back giving the exact status and will get it delivered before 12. She never called back. She never gave any status. I did not respond thinking that max to max my order will be delivered by 2 p.m.

But no it was not. So again I called up around 02:15 and talked to Mr. Aditya and he gave me whole new story that my order number has been changed and I have not been informed about any such change. He could not give me any idea about exact status of my order so I asked him to connect me to Shalini for which also he said she is not available right now. So this is the way they make fool of clients.

Keeping patience I again called their customer care and was connected to Ms. Priyanka. She also said that my order has been changed and I will be getting delivery between 1 to 5 p.m. I asked her to give me exact status. On my request she called up vendor and confirmed me that my order will be delivered at 4 o'clock. So that means it takes them 8 hours time to deliver this order within Ghaziabad.

I request you to take strict action against them as they think they can easily make fool of client.

Terms n condition of Ferns & petals
1." Before major occasions, we suggest that you place your order at least five days in advance" i placed a order in 7 days advance
2."We cannot commit the exact time for delivery. Subject to the other terms of the Shipping Disclaimer, the order will be delivered +30 or -30 minutes as per selected time"-I gave date as 6th still on 7th it is not delivered
3.If Delivery may take longer due to some reason, we will proactively reach out to you"- their was no communication mail stating late delivery for my case.

Tthis is second time i m facing this late delivery issue.
Kinldy update your terms n policy as you are going against policy & request you to train you customer executive.

This all was not expected from India's Largest Florist online site.

My order no.594590

I have ordered some chocolates and a teddy as a gift for my sister. It's been nearly one month only chocolates has been delivered but the teddy was not. I tried to call them several times but didn't get any response, only apologetic mail. Despite of asking several times for delivery date of the items they cant even giving any confirmation. I also asked for money back but that also not been followed up. Order no is '532224' and complaint no is '957895' . Very much disappointed with their services, really disgusting.

Hello,
My order number is 608409. I have ordered a gift to hyderabad on 02-Sep to get it delivered on 5-Sep. It's very special occasion. Even today 5-sep morning I got a message stating the order will be delivered to concern person at hyderabad in between 9 to 21:00 hrs. But I had a doubt and just called your customer support and they said that It is going to get delivered only on 6-Sep. I didn't get intimation on change of delivery date. If you don't deliver on right time then what is the use o[censored]sing your services. Even you are not bothered to intimate me. Is this the way you deliver things to customers???? this is very bad on your part. With lot of hope I was expecting to gift the concern person at hyderabad on a special occasion and you people have spoiled it. Can you give explanation about this soon.

Please shut your services if you could not deliver on mentioned date

I had ordered half kg cake and flowers for a friend for 1st of september time between 4 pm to 10 pm.Fnp attempted to deliver at 4 pm and could not contact the receipient.They sent me message regarding this at 8 PM .I tried to call them after 8 .They dint receive the call.Finally at 10 pm they received the call, but they refused to deliver the product at that time, also they refused to refund the amount for the cake and flowers, They promised me that they would deliver again next morning, but they dint do anything after that.This is really disgusting.

I had ordered rakhi and a box of chocolates for my little brother on 14th august which was scheduled to be delivered on 16th august in Etah (remote location). I had to choose from a limited options available online and paid 300 rs extra for remote delivery charges. However, on the day of delivery my order is automatically cancelled and when I called up customer care they refused to deliver stating that this order cannot be delivered at the said location. I demanded if it could not be delivered then how could i place the order through the website. I also told them to check their track records becuase I had delivered goods through ferns and petals to the same address before. To this they could not answer. I even requested for a change in order if that is the case because i was very desperate to send rakhi on rakshabandhan. They said they can deliver to a different address (in Kanpur which is like a totally different city and 400 kms away from my location). They put my calls on hold repeatedly, disconnected my call numerous times. After multiple calls, I was redirected to the floor in charge, some Mr. Sachin who after repeated arguments promised me that the shipment would be delivered on 17th august as he had taken special approval and apologized for the inconvenience caused. However, as usual ferns and petals did not stick to its commitments and did not deliver the order. I had been mentally harassed by the customer care team and they have showed me that they are very unreliable if are expecting to send something important. I request all the users to be mentally prepared that even though they committ to deliver, THEY STILL DO NOT DELIVER!! THEY CANNOT HANDLE FESTIVAL TIME PEAK DEMANDS AND OFFER VERY UNRELIABLE AND UNSUPPORTED SERVICE.

I ordered a hamper Tower for my brother on 29th August 2016 in USA. The company message me and E-mail me that your product will be delivered on 29th August 2016. But it is not delivered on that date.

3 things occur:

1. They build expectation for customers and break them.
2. Their delivery system is poor.
3. No compensation policy/compensation for the customer who face these problems.

Remove these three default. This is cheating not for money, not for trust but for feelings of sending somethings. Your service is pathetic and i think you can't even sale happiness to anyone.

The CEO should have no feelings only want to earn money and hope for that he will have only money in his life and not anything else.

Zero (0) for you fern n petals.

28th July 2016, I placed an order (352076) on the supposedly No1 Florist & Gift Delivery Service in India Ferns N Petals. The order was for a Rakhi Combo Package that was scheduled to be delivered on 16th Aug. It was a surprise rakhi gift that was being sent by my 2 year old daughter to her 4 year old cousin brother.

I received an automated email on 16th Aug morning stating that the gift will be delivered today, however I received no confirmation till the end of day from Ferns N Petals.

On 17th Aug I made 7 - 8 calls on their helpline no.[protected], but all calls went unanswered. After posting a message on their FB page, I received a call from a CS rep (Mr. Jatin) stating that the gift was returned to the Blue Dart hub as they could not reach the given mobile no (which I believe is a lie since many of their other customers are posting the same on their FB page). Immediately I sent an email on [protected]@fnp.com with a new contact no, again along with the full address. I received an email from a CS rep (Nikita Jain) stating that the gift will be resent (request no. 943110) at the earliest.

Today 28nd Aug, 10 days after Rakhi and 12 days after the actual scheduled delivery date the gift which was meant as a surprise for a 4 year old boy is yet to be delivered.

Even after sending numerous complaints (one marked even to their Founder & Director) the only thing I have received are a couple of more pitiful emails stating FNP team is trying to resolve the matter. I paid a premium amount to ensure that the delivery happens on time as the fnp website promises but the only thing successfully delivered has been disappointment and harassment.

In this day and age when families live miles apart and can only try to connect with each other during festivals through electronic mediums hoping to instill in their young ones the importance of such sensitive bonding, FRAUDS CHEATS like fnp make fool of customers to mint money and fill their deep greedy corporate pockets. These CROOKS should be pulled to consumer court and be heavily penalized.

I have no hope of now the gift being delivered or my money being refunded.

I received an email confirmation for getting a birthday cake delivered to my address on 26th Aug but neither the company is able to give any status not are they giving any refund since the cake was not delivered. I am calling them from US every few minutes to only hear that they are unable to track anything.

The order number is 20987498.

I need compensation for this as i was totally dependent on them after receiving their confirmation that they would deliver the cake for my younger brother on his birthday and this non responsive attitude/service has spoilt a kids day. I am in the US and feel helpless about not being able to do anything about this.

My daughter has placed the order to her surprise she didn't receive all the gifts. Better be careful while placing order you never know how they are going to cheat you.I spoke to concerned persons I was told that I will get the product in next two days which is not true. I have been given the same answers every time we called. The items being birthday gift I told them please cancel the order they said sentiments matter not the date. Gift is gift.The items which I received are below standards. Never ever trust.

Ferns and petals claims to be the option for words but it deeds are entirely opposite. It has played with my emotion. I had ordered a cake as a surprise for my friend to be delivered at patel nagar, new delhi. Before making the payment for the cake i had called the concerned people and inquired if the cake would be delivered with 1-2 pm, they communicated that it would get delivered by that time, hence after that i had placed the order. The cake did not reach on time and my friend left from the place at 4:30 pm till that time the cake was not delivered and when i called the customer care they said its not our mistake. I asked them to get it delivered at different location so that it doesn't gets wasted but they dint agree to that either.
Worst experience i have ever had. They don't even know to cater to their properly.

Such a worst service.. Hell of experience of ferns and petals.. All the representatives sitting on customer care department are useless doing nothing good for nothing.. Just giving lame excuses for the non delivery of order. Its been almost a week my order has yet not been delivered. Its such a nuisance. I will never recommend this ferns and petals to anybody in future.

I ordered flower delivery for a kolkata address (Order no - 355388) on 29 th july and paid r 1259 online. The same was not delivered and i was not informed regarding that. Later when i called up customer care to check i was informed that the area is non serviceable. The customer care representative put us on hold for 20 min when we asked for a refund and cut the call. After repeated complaints on mail and phone, none was answered.
Money is also not refunded.
The website still shows delivery available in that area.
None of my mails were answered. Now when i called up the customer...

I ve booked by paying more than 5000/ on 13th august 2016. My order no was 473994. It was a bday cake to be delivered on 19th aug to a small kid at maryland usa. But this worthless company didn'nt delivered that item till today (21/8/16). I called thier number several times. They are just giving us word that within next day they will do something. But nothing actually is done!
Is this fern and petals a fraud organization?
If so, please arrange to make my money return.
Dr. S. Chakrabarti; kolkata, wb

I ordered flower delivery for a rishikesh address (Order no - 440589) on 10th august and paid r 1299 online. The same was not delivered and i was not informed regarding that. Later when i called up customer care to check i was informed that the area is non serviceable. The customer care representative put us on hold for 20 min when we asked for a refund and cut the call. After repeated complaints on mail and phone, none was answered.
Money is also not refunded.
The website still shows delivery available in that area.
None of my mails were answered. Now when i called up the customer care after 10 days, they ask me when do i want the delivery.
How come the area suddenly became serviceable. When i asked them to transfer the call to senior management, the representative became irritated and started screaming.
I was informed that i will get a call back since the manger is not free.
I have not received any call back.
My money has not been refunded and i had to face the rude behavior of a representative.
Absolutely unethical behaviour and open fraud by this company.