Ferns N Petals Complaints & Reviews

The company delivered my order ( a personalized cushion) to someone else named Yamini. Whereas it was to be delivered to my sister named Varnika Tyagi. Moreover it had to be delivered on 29th August 2015 which was rakshabandhan, but they delivered it on 27th August 2015 according to the tracking details available on internet. I have attached screenshots of the email and courier tracking details. Moreover, when I tried resolving the issue over the customer care number they kept putting my calls on hold time and time again. Everytime I had to speak to someone else trying to explain the whole matter. They kept telling me that the phone number provided was not reachable so we delivered it to someone else, and kept saying that it is not our mistake but the delivery company's mistake. I even asked that did you take any phone number or ID proof of the person you delivered? The answer was NO. They are now just harassing me over the telephone by not addressing my issue. I also ordered another gift for my sister which contained chocolates and flowers. They said that it couldn't be delivered due to some other technicality which seemed utter nonsense to me, and were requesting it to be delivered again to which I said no because the festival is gone now. Then they agreed to refund for the flowers and chocolates. But the other issue they are trying to seem it like it was my mistake. I mean to say that when I paid for something, then why did they delivered it to someone else? It is not a plea for taking my money back, but the mere fraud and mental torture which this whole incident has caused me. Please fine the company heavily so that they think twice before doing the same to someone else. My name is vishal tyagi and i am currently not in india, I am studying in usa. My number is +[protected] and my email address is [protected]@gmail.com

I had placed an order with fnp on 16.8.15 to be delivered on 27.8.15. Since I didn't receive any notifications I sent mails and made repeated calls - which was reverted with - it will b sent today. Now they have become incommunicado. I have already made full payment of the same. Pls help

OR[protected] placed on 28 August 2015. Bouquet and cake ordered for same day delivery. I received a SMS confirming my purchase but no email. Now I am unable to track the status of my order, it hasn't been delivered and the customer care hangs up on you everytime you call.

I had ordered for flowers and I was charged for fixed time delivery between 10-11 Am. But It was delivered at 11.20. I spoke to the customer care (Mr. Nitish) dept and they told me that my amount will be refunded. But it did not take place. Then I spoke to another customer care executive (Mr. Chandan) and he assured me that my case will be resolved and I will get my refund till 27th August, 2015 but did not get till now. And now the customer care does not answer my call.

I have ordered a bouquet and a cake 2 days back and it was supposed to be delivered before 4:00 pm on 19th August. But only the bouquet has been delivered by time and the cake not been delivered till 7:00 pm, as it was a b'day surprised and need to be delivered at recipient office address and timings which you guys failed to delivered. As the recipient won't be able to collect the delivery after office timings and there is no point of delivering it now. Being a reputed firm, it is very disappointing and then the worst response from customer care side. I called at 3:30 pm, just to make sure that it will reach on time and I was been assured that it will be delivered by 4:00 pm. Now when everything fall into their court, these guys are denying the responsibility of that failure. Failure of spoiling the surprise, failure of commitments and then failure of a refund on the same. I would like to raise a serious concern over it and request you to please take an appropriate action. Order No. 16493230

I understand that there can be a slight difference in images displayed on the website and the actual product. But, Ferns and Petals has crossed all limits. I ordered a bouquet worth Rs 499 through Book my flowers, made an online payment and selected the standard delivery for the following day. It was an orange colored rose bouquet with white flowers and some green leaves in between, quite presentable: Orange Delight Regular. Instead a yellow flowers bunch was delivered with orange chemical sprayed on it. There were only 12 roses in that bunch. It couldn't have been more ugly. I felt embarrassed when the person thanked me and I saw the flowers at their place. I approached their customer support the very same day but they haven't given a constructive response as yet. An action should be taken against such useless 'money-making' websites. Please note that this picture is taken the same day.

Inspite of my repeated requests for a refund, fnp has today, sent 8 chocolates without my consent.I had clearly mailed them that i do not want the chocolates, but the refund, since the occasion has been ruined by their store .And the total cost of what they are sending is not even equivalent to what i had previously ordered. Although I had been informed by the customer care executives (Mr.Ashish /Mr.Pawan) that i could claim a complete refund, but now some other customer care executives (Ms Sheetal/ Ms Minakshi) are telling me that the refund is not possible. I have lost my trust from fnp. .I just hope to get my refund from fnp via this forum.

This is regd. order no 16020866. I ordered for a chocolate bouquet worth Rs 799 on 15th July2015 which was supposed to be delivered on 20th July2015. But they delivered Rs 400 chocolate bouquet, which was far different from the picture displayed on website. Infact, it wasn't even a bouquet. It had only 10 chocolates wrapped in a pink sheet.I sent the picture of the received product at fnp support and they promised to revert in 12 hours but there was no communication from their side.

After calling several times, I was told that the chocolate bouquet being a courier product, can not be delivered as a bouquet. So, this means that even if one pays for a bouquet he wont get a bouquet just because it would be sent as courier which would not be told during the time one places an order.

When i asked to replace the bouquet, they said that they could only send the remaining 8 chocolates but can't replace with something that was supposed to be delivered. I had paid 800 bucks not for the chocolates but for the bouquet. But they said, this was the best that they could offer. If i would have wished to send just the chocolates, I could have myself bought the chocolates from a departmental store and couriered them which would have been way too cheaper also.

Although, I was told by the customer care executive that i could get a refund by sending a mail to [protected]@fnp but they replied with a blunt no to refund.This is the service provided by such an established company like fnp.

I hope that after writing over here, I will atleast get my refund.

I am unable to believe that these guys think they can get away with anything. An online order(this is not a fake review - check order number[protected] was placed a few days back for a cake that was to delivered for a Bday. It was promised to us that the cake would be delivered between 11 AM and 4 PM. The cake never came. Its not that simple. Here is the horror story unfolded. Since we didn't receive the cake by 3 PM, we called customer care. There are I think some two guys and two ladies(we now know because we had to call so many times), one guy is named Sukhwinder). The person said that he would try and contact the delivery guy. He could not I think(and by the way refused to give the delivery boys number as some policy also when we requested). But assured that that it would be delivered by 4 PM. The cake never came. At 4 PM when we called, they again said they would get in touch with the delivery guy. This time some delivery boy got in touch with us, but said he was starting off from a part of the city which was like 20-25 kilometers away. There was no way he could have made it in time. After some time, he even indicated(he was probably lying) that he was midway through also, THEN he stopped responding and switched off the phone. After that, calling the customer care also did not help who were not able to contact the delivery boy and just put my father on hold several times for very long and did not try to get back also. Basically, our Bday celebration was spoilt and we had to order the cake from another place. What is worse, is that today when we contacted asking for a refund, they started blaming us without even understanding full what happened. At some point in the conversation we had said that we could adjust by taking the delivery at another location(after which anyway my Dad was able to speak to the delivery boy and the address matter was closed) and this customer care lady said we were to blame for same. My simple advice to you people is that don't even think of these unreliable, unprofessional people. Basically CHEATS. I wish I had seen the review on mouthshut before we placed the order. This is nothing short of a scam of people who don't know how to run a business which is so much about being customer oriented, instead they don't even meet basic requirements of on-time delivery. Can anyone help here with a suggestion on an effective course of action?

The above company has charged me Rs. 150/- extra for some customization which was not actually done by them. Now in spite of deficiency in service on their part, they are giving me gift voucher and not the liquid money. I paid cash, So I want cash back simple. I dont want to avail their services again, hence cash refund should be made in place of GV. The reference Order no. is. OR[protected].

Hi, I had booked a delivery bouquet along with fixed time delivery charges on 21 May 2015. The addressee did not receive the bouquet nor did she got the call for the same. NO one came home to deliver. Since it was missed the first day, we paid extra Rs 250 for midnight delivery charges and the same was not delivered the second day too. The recipient was at home and phones were very much available. But no delivery was made. Occasion has gone and in spite of paying double, the delivery never took place. Now on calling FnP for the refund, I am being told that n one was available athome for 2 consecutive days which is completely wrong. F N P cannot play with its reputation at stake by lying to such an extent. ORDER NO. 15288387

I had placed the order on 19th May for my parents wedding anniversary and had selected a specific delivery time as they were leaving out of town Order # 15238054. They never received the delivery but when I check with F&P at 4, they were sending the flowers at that time. Since F&P did not value the time, I could not gift anything to my parents and they went out of town without anything. Later I spoke to F&P on 20th May and cancelled the order, customer care team told me that it would be refunded with 1 weeks’ time. It’s been two weeks now but I have not got anything from F&P and when I call to check the status the customer care team is very rude or don’t connect me to any manager to escalate the case. I have been trying to get a resolution and I have been made to wait for hours and later they disconnect without informing me. • Care team don’t respect the women and are very rude. I wish I could have collected name to put it for your reference to show the harassment caused by your team members. • I have been let down by more than 5 of your team members and it’s a night mare to contact them.

I called today specifying that this particular order is dated for delivery on 29 AUGUST 2015, you assured me that this order will be stopped. Yet, I receive an email again saying it is being shipped. THE GIFT HAVE REACHED THE CUSTOMER TODAY. BLUE DART HAD THE AUDACITY TO CALL AND ASK IT RETURNED BACK FROM THEM NOW! I have several grievances against fnp.com 1. OR[protected] I received a damaged plant and now they are yet to replace it. 2. OR[protected] I wanted to cancel the order, but they only issue vouchers against cancelled order, hence I had to replace the previous order with a new one. 3. OR[protected] This order is being shipped in spite of my call to the service centre on 2 June 2015, clarifying this order has to be SHIPPED ON 29-AUGUST- 2015, NOT NOW. THE GIFT HAVE REACHED THE CUSTOMER TODAY. BLUE DART HAD THE AUDACITY TO CALL AND ASK IT RETURNED BACK FROM THEM NOW, CAUSING EMBARRASSMENT ON BOTH THE SENDER AND RECIPIENT.

Ferns N Petals online service is absolutely pathetic. I placed an order on 28th May a day before my friend’s Wedding Anniversary that was on 29th May. Immediately after placing my order(got to know that my friend will be out over the weekend) So, I called customer care to prepone the delivery any time by 28th May (Friday) and they confirmed for the same day delivery but now its 01st of June, noon time still gift hasn’t been delivered. Again when I tried them calling almost trice was unable to reach customer care it took almost 20mins to reach them after I heard a voice from lady executive and I told my all story and then she said “Maa’m your order is out for delivery and this will get deliver by end of today for sure”. After listing the status I asked her to transfer my call to any of your Senior Executive but was on hold for almost 20mins and they have disconnected my call and didn’t arrange any call back. Here my question and advice to all my friends.. 1. Why wrong commitments made to customer; 2. After 2 days delay in delivery still gift is not yet delivered as on today i.e.01st June noon time. 3. My advice/suggestion to all would never ever got for Ferns N Petals pathetic services in future.

Order no[protected]. A cake delivery due 28th May '15 at 1pm. Till 11pm they said it will get delivered on time. This is after repeatedly calling them every half an hour and been kept on hold for 8 to 10 mins to get attended by a customer care executive. At 12.00 when i call they say the flavour i want is not available and theyv sent me a mail for the same but i havent received any mail. So if i dint call them they would have held my order fpor lack of listed flavour. I told them to go ahead with anther flavour and they said itl get delivered by 6pm. I had a problem with this cause the recepient is home only till 3 pm. They disconnect my call and i call again. After 15 mins when i get through a lady tells me itl gt delivered by 2. I call up at 145 they say itl get delivered by 6pm again. I said then cancel the order..he says il check and call u back in 5 mins. No he tells me itsl get delivere in 1 hour. I have spent half a day of work following uyp insite of paying inflated prices for a half a kg cake. Is this kind of mental torture you subject your consumers to? An occasion is very important and means more than just a financial transaxction. If you cant deliver why promise? Im praying the cake gets delivered but this is for sure my last transaction with you. Higly dissatisfies with your services. Its mentally exhausting!

I have placed an order on 20th May 2015 and provided my expected delivery date as on 21st May 2015 But after that I am going through series of incidents which has for sure made me learnt one thing that I should never place an order from Ferns N Petals. First of all -Order did not get delievred on 21st may 2015 which was an occasion. -I waited for 2nd Day i.e 22nd May 2014, again order did not get delivered. I tried to follow up a lot.Every customer care representatives were misguiding me. First two representatives had said that they already have delivered oreder to someone else.While confirming from my receipient I found that order was not delivered to him.I again made a call to you customer care then they said no it was not delivered, but only out for delivery and recipients is not picking up the call so it might get delivered after sometime. Again I confirmed with recipient no call has been made to him from any of the courier guy representating from Ferns N Petals. -Your representatives are continuously lying to me and not delivering the product even on third day, -they have blocked my number to get it connected to customer care.I tried 6 times it got disconnected automatically after reaching the section of connecting to represenative. -When I called from another number they picked up immediately and again giving me flase excuse for today also that recipent is not picking up.while no one has ever made a call to recipient or to sender. These was totally a pathetic service which has mentally harassed me in follow ups and yet I got nothing as result.

I have placed an order (order no.[protected] on fnp. There were two products in it. A product was delivered two days before the event and the other one is not delivered yet. I have called on customer care 6 times but everytime the representatives dismiss the call by saying that i will call you back after consulting with my consultants.

FNP is the most unprofessional and sloppy of all e- retailers that are currently operating. While their USP is to deliver gifts on special occasions, rarely do they deliver it on the said day. If you order well in advance, they will deliver the bday gift well in advance. If you order just in time they will deliver much later from the. D day ! For the third time, they have not delivered the gift on the stated day, why fuss in asking us the date ? The latest instance is my order no 14476854, wherein they had to deliver a plant as a bday gift on 12 May. They promptly delivered it on 09 May and the plant is damaged. Since then they have not responded to my requests for replacement. By the way their 24 x7 support is a lie ! They close shop by 10 pm.

Horrible service - made huge claims, messed up the committed delivery and are now unwilling to refund the small amount of Rs1999/-. Use this company at your own risk. They say they deliver stuff - but in reality they deliver nothing. The customer support mechanism is non existent - no replies to mails. I placed an order on Mother's Day for the delivery of a cake and flowers to my mother in Bangalore. Order number - OR[protected]. The flowers were delivered and the cake was not. I sent 3 emails to your support team and there was no response. Finally I called the support telephone number from where I am in the US (Portland, OR) and spoke for 20 minutes with Mr Sachin Raghav and Mr Honey (supervisor) and was told in a dismissive way that the max that can be done is to refund the cost of the cake. I asked for a refund of the whole amount of Rs1999 as a cost of the bad service and was told that this is not possible.Pathetic service!!! Liars

I had ordered birthday gift for my husband for delivery to Milwaukee, USA on May 5, 2015 to be delivered on May 11, 2015. However, today is May 12 and they are unable to help me with the status of order yet. The customer care person instead of trying to find out what has happened tells me that the status of order would be known by next 48 hours!! Gosh.. horrible service.. I would advise people not to use ferns n petals anymore. Being a birthday order they want me to know the status after birthday.. I checked with recepient.. neither he received the order nor any call for the same.