Ferns N Petals Complaints & Reviews

I needed to make a change in the delivery therefore I tried calling the customer care for infinite number of times, and I still haven't reached them ! They put you on hold Forever!!! The smallest florists in my country has far better customer service than you do. Disgrace . And another thing is the delivery time! ! Why do you even ask if you don't deliver it on time ? Seriously .

I have booked for delivery of flower bouquets under the Order No. OR[protected] which was to be delivered on 24th Jan between 4PM to 9PM. The delivery boy calls the recipient to collect the order instead of delivering it whereby the recipient denied. Thereafter in next 30 min I received the sms that the gift is delivered and received by Self. When I confirmed the recipient he told that he have not delivered. When I enquired with Ferns N Petals, they say an attempt for delivery was made and then they delivered it next day. I asked for refund as it doesn't make any sense to deliver the next day when occasion is already past. After number of emails as well they are not ready to refund. I am dissatisfied with the way they responded and not ready to accept their mistake.

Hello Team, It is to inform you that I had placed a online order for CAKE & BOUQUET to FERNS & PETAL and thereby didn't received the things which was promised and when called at their customer care on next day to report on the issue then the lady executive over there is I believe either uneducated or in some other mood because she is not getting what I am trying her to explain. And at last put my call on infinite hold. I don't know the class of services they are providing. They are charging high then also not committing to words and because of all such ridiculous service my occasion get into vain, now who is responsible for the same. Enclosing the number of concerns I faced in an single delivery: - Their executive promised to deliver the KNIFE & CANDLES with cake without any cost but when I received the order there is nothing. They can't say that they don't deliver it because commitments & approval already there. For assuring I called 3-4 hours before delivery time then also they committed the same but nothing. Do you feel that how a CAKE looks without CANDLE. - Also I entered number of GIFT MESSAGES while placing the order both on BOUQUET & CAKE but none was there, don't know why. If they are providing the space while placing a order and customer is filling it then in any case it should be there. In lack of all this complete occasion get destroyed and that only because of the poor service. It simply not accepted when you are planning any surprise occasion. Its the reason why we paying such a high cost then also they are not able to manage on the things. Looking forward for some actions on the same -- Thanks & Regards, Amit RAJVANSHI (M) +91-[protected] Pensez à l’environnement avant d’imprimer / Before printing, think about the environment.

Ref to order #OR[protected] on 18/11/2014, I tried tracking the delivery on-line .It seems that the on-line tracking system is not functional. I had also called up your customer service at 1.37PM. I need this delivery to be made between 2.00PM – 3 .00PM and hence, I had paid extra and opted for the time-based delivery. In this day and age if I cannot track my delivery or get a confirmation from service provider on delivery, it is all futile. Most importantly, the delivery has not been made between 2PM -3PM as directed and their customer service rep – Madhu and Customer service Supervisor – Anil Shrivastava have informed me that the delivery will happen by 5.00 PM. Do you even realize why people pay extra for delivery at a specific time? You dimwits I am willing to spend on hiring a lawyer and taking this up with the Consumer Court. False promises and playing with the emotions of people to make money is a crime in itself. Dear All - Please walk up the road and find a local shop, buy flowers, and deliver all by yourselves.Its the easier way out and will also help the cholesterol:) Never trust Ferns & Petals! regards SN

I placed a order of cake and a teddy bear for a midnight delivery in pune, the person who went for delivery dint delivered it because the guard dint allowed him and he dint call on any of the number and when i asked for refund to the company they are saying no refund of perishable goods and they are even lying that the number is wrong but the number is exactly right, they are defending themselves and as i am a student so they are cheating on me. and they said for re-delivery but when i paid for the products for a night delivery and even paid extra 250 ruppes for it then why should it be delivered after the time they gave me. The delivery was of 5th mid night and my order number is OR[protected]. The webiste is showing that it is delivered. Please look to it, the amount which i have paid is a huge amount for me. Thank You.

Had ordered flowers, but they sent the wrong order . Now they are telling me that they have a right to change the order by the self if they don't have particular order. How can they do that?? If they don't have particular flowers they have to put " product unavailable" on the product. They have no right to make any changes. Now I contacted them through email, they don't even read the email and have a common format they just copy paste...

I ordered my entire corporate gifting with Ferns and Petals on 16th Oct 2014 for my clients for Diwali, based on assurances from the customer care(I spoke to Trisha) to a value of Rs. 18, 353. The delivery date was promised to be 20th October 2014, and was confirmed that it will be delivered before Diwali. I tried contacting customer care on 21st and 22nd, and the call was on hold throughout. I tried contacting booking an order (no.1) instead of Order Status (no.3), and my call went through immediately. Pooja was the girl who answered, and when I asked for my order status, immediately transferred me to the queue, which was on hold. I called again, and she put me on hold again. I sent an email to [protected]@fnp.com, and received an email saying that the products I had selected were courier products, and they were unable to give any date of delivery. Did they not know that my products were to be couriered before taking payment? Payment was made on the assurance that Diwali gifts are delivered before Diwali. My gifts were chocolate boxes, and it makes no sense for them to go after Diwali. What if it gets spoilt? My clients were off for Diwali from 22nd – 26th. Out of 8 orders, only 1 was delivered before Diwali. Four orders were delivered on 25th Oct 2014. I was not able to even find the order status from customer care. With immense difficulty, I got the waybill numbers for my orders(not through customer care but by calling people in Ferns and Petals) and have been tracking through Bluedart. My orders were taken as Diwali gifts with assurances of delivering on the 20th Oct 2014, and till date, three orders have not even been delivered. Order numbers: OR[protected], OR[protected], OR[protected], OR[protected], OR[protected], OR[protected], OR[protected], OR[protected]

Pathetic Customer service... I had placed an order[protected], on the 11th of october 2014 for delivery on the 21st October 2014. The agent who called me convinced me that the product would be delivered on the 21st, since I was placing the order way in advance. This was supposed to be a diwali gift, FYI diwali was on the 23rd of October. Till date the order hasn't been delivered. And I had to bear the brunt of 3 highly unprofessional customer care agents for the lack of delivery. I simply asked for a cancellation of the order and a refund because there is no point delivering the product anymore. I was told to ask the recipient to refuse the delivery. Can you be serious????? Can i actually ask someone who i was supposed to send a gift to, to now say no I dont want the gift. Why would I make a fool of myself for your mistake and you incapability of delivering the product on time... I spoke to 3 different agents, Ashish, Charushree Dutt and their supervisor Surinder Kaur.. Who were all extremely ineffecient, lacked customer service skills, put on hold endlessly. YOU GUYS NEED TO WORK ON YOUR CUSTOMER SERVICE SKILLS BIG TIME. I was denied speaking to a supervisor by Charushree Dutta who told me that she is not authorized to transfer the call to the supervisor, in other words are you telling me that the customer doesn't have the right to speak to the supervisor. I however made sure that I spoke to a supervisor, but not before I was put on hold for more than 10 minutes. You shouldn't mess with someone who knows her customer rights, actually you shouldn't mess with any customers. I was finally given a refund reference number which is 11203148, but when I check the email for the refund, it says the refund has been refunded for Rs 511.00, whereas the order was for Rs. 2700. At this point I am highly dissatisfied, and cannot go through your customer service agents anymore. I NEED MY COMPLETE REFUND FOR RS. 2700

I send them authentication email in which we have to provide the credit card details and our id and they are saying we didn't got and when got they say it's not clear. Seriously more than 1380p documents is not clear. and i am sending again and again they say not received or its not clear. and hold my products and not giving even gift voucher. Don't order from them. My order id is : OR[protected]

Hi Friends, Never ever use this Ferns n Petals website ( http://www.fnp.com/ ) for ordering anything for your near and dear ones...this website makes fool of its customers, take their money and send cheap products. And finally they say they cannot refund the money!!! This company will for sure SPOIL YOUR MOMENT...Be Careful. NEVER USE FERNS N PETALS Regards, Anupama

I had ordered a cake with order no - ASONB93712 After I did the payment, they said the ordered time of 9.30 am would not be possible as it is TIRUPTI order and it would get delivered withint 4.30 pm. It was an eggless choclate cake for a birthday. They had delivered some yellow cake initially. I immediately called up the customer care and a rude executive spoke saying... I HAVE TO WAIT TILL THE REPLACEMENT IS DONE AND NOT USE THE CAKE THAT THEY DELIVERED FIRST. When i asked when would u do it... they said u have to wait... i said it is someone's birthday and u r already late... he said we cant do anything. When I asked his name, he also replied saying... My name is say NARENDRA MODI. what matters to u? I said i will go to the consumer forum and he said.. dont threaten us like this... our legal department will see to it. later the delivery guy had gone to the nearest bakery and got a cheap choclate cake n replaced it with the customer and left. He didn't even have the basic sense to remove the bakery cover. I need full refund and more compensation against this ugly company. http://rosenpetals.com/Egg-Less/Egg-Less-Chocolate-Cake--id-343650.html this is the cake i ordered and i have also sent the photos of what they delivered. thank u Anand Kumar R [protected]@gmail.com

I would like to be share my horrible experience with FNP, Placed an order on 9th Sep and must be delivered by 13th as per order status. But today is 19th and not yet deliver. Now they are start making the new stories on day10, Pictures are not good enough, send me high-Resolution pictures. This is very much disappointed and seriously this is my first and last deal with you and never suggest to anyone to deal with you in future.

TO WHOM IT MAY CONCERN! I would like to draw the kind attention to the concerned authority regarding the lack of response message regarding my order status from F N P. I ordered for one of my Leather Accessories for one of my Friend's Birthday gift in Jaipur, dated 21st July and since then I kept on calling to FNP customer care but it never took on a right path that whether my delivery has arrived or not. And, when again i called up (dated 13th Aug, 2014) to the Customer Care no. I got to know that my order returned back, which they didn't even inform me about the same via any call, sms or mails. I paid for it and I have all my rights to know about my order. Thus, am looking at an immediate response from your end. P.S - Kindly note that am attaching the mails which I exchanged with them as a proof. Re: [##460588##] Re: Your Ferns N Petals order OR-9483407 is shipped! - COMPLAINTS AGAINST THE CUSTOMER CARE EXECUTIVES & SERVICES Inbox x FNP.com Aug 20 to me Dear Ms. Rastogi, Thank you for contacting Ferns & Petals. This is in reference to your order number: OR-9483407 We would like to apologize for the inconvenience caused to you, as due to non-delivery of your order. Please be informed we tried to deliver your order on the given address however there is no as such recipient available on the given address . We dispatched your order through Bluedart with AWB no [protected] Waybill No : [protected] Reference No : SO-9474624 Pickup Date 01 August 2014 From New Delhi To Jaipur Status Returned To Origin At Shipper'S Request New Waybill No [protected] kindly suggest if we can arrange the redelivery of your order process the refund for the same. For further assistance and queries call us on +[protected] we would be happy to assist you. Regards, Ferns N Petals Support Team huma naaz <[protected]@gmail.com> Aug 20 to FNP.com Dear FNP Team, Firstly, kindly note that my name is note Rastogi. Pls check your customer's details properly before exchanging any communication. Secondly, refer the below attached mail where I "explicitly" mentioned to send my gift items @ my residential address in Kolkata. I believe either you not understanding my words or am unable to make you understand. Now, pls follow the trial mail and send it ASAP to this address: 68/1/1A, Benia Pukur Road, Linton Street (Near Vidyapith School) - Kolkata - 14. Landmark - Saifee hall School Principal's adjacent building. Hope, am receiving it this week itself coz its been ages now post my booking. Very disappointing service FnP you are giving...ALAS!!! REFERRED MAIL: huma naaz <[protected]@gmail.com> Aug 14 (6 days ago) to support TO WHOM IT MAY CONCERN! I would like to draw the kind attention to the concerned authority regarding the lack of response message regarding my order status. I ordered last month dated 21st July and since then I kept on calling to your customer care but it never took on a right path that whether my delivery has arrived or not. And, now yesterday when again i called up to the Customer Care no. I got to know that my order returned back, which you guys didn't even inform me about the same via any call, sms or mails. I paid for it and I have all my rights to know about my order. Thus, am looking at an immediate response from your end. Now, courier the same at my residential address (68/1/1A, Benia Pukur Road Near Vidyapith School - Linton Street, Kolkata - 700014) as I already paid for the item. It's very disappointing that such a big and known service provider behave like this. P.S - Below is the order status mail which is the last mail I received from FnP at the day of booking. Thanks! Huma Mob:[protected] On Mon, Jul 21, 2014 at 3:31 AM, <[protected]@fnp.com> wrote: Find a gift Find the perfect gifts for your loved ones For assistance, call us +[protected] Dear Huma, Greetings from Ferns N Petals Your Order No. OR-9483407 has been shipped. The shipment was sent through: Blue Dart 1 day Shipment Tracking ID: [protected] TRACK YOUR SHIPMENT Please note that tracking ID may take upto 24 hours to be activated PRODUCT DETAILS RECIPIENT'S DETAILS DELIVERY DATE QTY. AMOUNT (RS) Say It With Leather Accessories! Regular Name : KAAVYA Phone : [protected] Address : DB CORP LIMITED -RADIO DIVISION * 10| JAWAHAR LAL NEHRU MARG| MALVIYA NAGAR|JAIPUR 302015|, JAIPUR, RAJASTHAN, INDIA, 302015 22/07/2014 1 Rs. 649 Regards, Customer Service Ferns N Petals Thanks! Huma [protected] FNP.com Aug 22 Dear Ms. Naaz, This is in reference to your order number:- OR-9483407. Pleas... huma naaz <[protected]@gmail.com> 9:23 PM (8 minutes ago) to FNP.com Astha, As per your last mail which was sent 18days ago regarding my Order delivery to my residential address. Which is am yet to receive. Guys, send it across within 2days now, else I have to take this issue VERY SERIOUSLY. AND, I NEED A CALL FROM YOUR END TOMORROW BY 12NOON. Thanks! Huma MOB:[protected]

Hi, I would like to highlight the case of non delivery of item from Ferns n Petals . We had booked Rakhi on 07-Aug -14 (OR[protected] and it was supposed to be delivered on 09-Aug 2014 but neither the rakhi is delivered nor we got any refund . I have raised many complaints to FnP and got the response that customer representative will contact me but no has contacted me till now. I have very sad and disappointed . Please help . Thanks, Nitin Mishra

I, Anandi Ghosh, want to lodge a complaint against Ferns n Petals for non-delivery of products on time and non delivery of flowers as displayed on their page. I have placed an order No. OR[protected] dated 11.08.2014 as per the delivery schedule on their page. When their customer care representative called me and offered me a discount on the products, she said that sometimes the products are not delivered on the mentioned date but maybe a day earlier or later. I agreed and placed the order for 11 products, with the request that these be delivered 'one day at a time' as they were pre-birthday surprise. However, the very first product in the card which was to be delivered on 12.08.2014, has not been delivered yet and five of the products are showing as out for delivery since the 13th. It is 16th today and the products still have not been delivered. I have been calling up FnP repeatedly and every time the answer is the same that the products would be delivered the next day. I also called up the customer care on the 12th asking why the products have not been delivered and was told that no promises were made to deliver the product on the same day as they were delivered by a courier company. In addition, they refused to cancel my order. I wish to lodge a complaint against Ferns n Petals for cheating me.

Placed a order for rakhi of a bouquet of roses, delivery man calls at 10:30 PM (note the time) on Aug 10th to check if he can come over. My mother was asleep and she refused to accept the flowers. Now for the last 4 days have been calling and following up with the customer service, where they promise to send the flowers and then nothing happens. They even had the audacity to suggest that the old flowers from Sunday will be sent. This company is a complete fraud and should be shut down if they cannot handle simple deliveries instead of cheating people.

Request immediate attention to this complaint.

Hello,

I am a customer of M/s Ferns & Petals (FnP) for over 3 years now and have placed orders over Rs. 21, 000 till date. But the services that I’ve been receiving for the past 3 years are below par and this time, FnP has surpassed all levels to reach a new high of appalling services and ineptness.

I placed my order OR-9809392 on August 3 (before 2:30 am IST) and it was to be delivered on August 6, 2014. The order has still not been delivered even after 7 days of scheduled delivery and 10 days of placing the order. Mr. Mittul from customer service responded to my complaint 3 days after I raised my sent an email (TKT[protected] had the audacity to command me to choose an option within 1-2 hours to cancel or keep my order. And yes, if I choose to cancel my order, I will have to use the ‘FnP gift certificate’ for future purchase that I don’t intend to make ever. Is this some kind of fraudulent tactic or just a new low in the pathetic level of services provided by FnP for its own convenience? If this is the way you care for your customers, then I wonder how this fraud of a company is still able to conduct business.

I planned well in advance to deliver Rakhis for my In-laws and they still don’t have the Rakhis that I sent. Does FnP realize what embarrassment I had to face when my well planned ahead of time order was not delivered at all? Do you realize how much time and energy I have wasted to try and track my order? FnP talks very highly about their customer’s sentiments all the time but does really care about its customers?
Doesn’t FnP have even a minuscule level of accountability for non delivery of prepaid overpriced services that they promise their customer? Does FnP even realize how much mental agony and harassment I have faced in the past 1 week?

Your customer service representatives blatantly lie about the order status, laugh at the customer when they are desperate to know their order status and refuse to give a ticket number. The customer service ‘supervisor’ Ms. Aarti shamelessly suggested that I should send flowers instead of Rakhi which might reach on time.

Even the Flowers delivery service is pathetic. All the flower deliveries that I ordered in the year 2014 have been of an abysmal quality. We all just chose to ignore those incidents but I do have a valid question. When even a roadside flower vendor can keep his flowers fresh in Delhi heat, why can’t FnP flowers be delivered fresh? Why are FnP flowers all browned up and falling apart?

I ordered flowers (order no - OR8887585) for my Dad to pay my respects on Father’s Day. The flowers delivered were stale, dopey and of substandard quality. When my Dad held the poorly made basket, he got a deep gash on his hand. When he complained to the delivery boy about the pathetic quality of flowers, he received unpleasant attitude and lame excuses. After this, my Father refused to accept the flowers. When he contacted Mr. Sachidanand Gupta, the FnP franchisee owner to complain about the quality of flowers, he got a rude shock. Mr Gupta not only made lame excuses to support the substandard quality of flowers, but was arrogant and unethical in his boisterous talks and also insulted my Dad about his ‘Indian Maansikta’.
My Dad is the most ethical person i have ever known and when I tried to respect him for his virtues and morals and help him recover from his major surgeries, FnP goes ahead and insults and humiliates him to the core. Is being ethical a crime if you are availing services from FnP? Is this FnP’s key philosophy to rip-off its customers and act as if nothing has happened?

This was supposedly an international delivery and I purchased overpriced services by FnP from USA and made payments in USD. Then shouldn’t I drag you to Consumer Protection Forum (NCDRC) and publicize about this in Indian and US media? I don’t care about the outcome of this situation, but at least FnP won’t be able to defraud and insult its customers in future.

Given the past record, I have really no hopes of any rational action from FnP but I think all FnP customers who choose to ignore the harassment and substandard service would really appreciate it if FnP stops playing with the sentiments of its customers and take some solid steps to rectify their tarnishing image.

Regards,
Vasudha

With extreme displeasure I am mailing you to tell you the sorry state of affairs of your company. I placed my order on the occasion of rakhi on the 5th august, 2014 and the delivery date was supposed to be 10th august, 2014.OR-9878634 First of all you send the courier via fraud, good for nothing courier service Trust on 1 day which does everything barring delivering the product on one day.The tracking number you have provided is invalid. I WANT A RESOLUTION OF THE COMPLAINS.

With extreme displeasure I am mailing you to tell you the sorry state of affairs of your company. I placed my order on the occasion of rakhi on the 5th august and the delivery date was supposed to be 10th June 2014.Till date receipient have not received the order .They place their order thorugh trust one 1day which is a bogus courier service. I want my money back and an answer to this debacle by tomorrow otherwise I am going to raise a complaint in consumer forum Looking forward to a speedy resolution to this problem.

My order number is: OR-9809260. I ordered for a Rakhi through their website on 3.8.2014. I specified for the delivery date as 8.8.2014 to be on the safer side as Rakhi was on 10.8.2014. While placing order the website mentioned guaranteed delivery on specified date and made promises of making Rakhi special. But now even Raksha Bandhan'14 has passed and yet it was not delivered. When I called up their customer service on 9th August and 10th August and even on 11th August the reply was same...the order is out for delivery. This company is a fraud and I just read similar complaints from various customers. I don't really seek a refund but I demand a penalty for such a fraud company as they are ripping people of their money and ruining their speacial days.