Ferns N Petals Complaints & Reviews

Hello, I placed an order #[protected] with FnP for Valentine day (for my wife) but it was not delivered that day. Although the order was not a guarantee order, but it was written that it will be delivered between 7:00 AM and 9:00 PM. Still, I waited for whole day and there was no delivery. There was not even a single call to me notifying about the delay or whether they will be delivering it or not. But what they did really amazed me. Instead of notifying me, they tried to deliver the order next day, to my wife. I instructed her not to accept the order and told the delivery guy that we are not accepting the order as it was not delivered as per the instruction. I am calling there Customer care since Friday to resolve the issue but their pathetic service is not allowing me to reach them. The only other option for me was to write mails to their support team, and the response I got from them was, since the "order was not accepted and the item is a 'perishable' item, the order will not be cancelled or refunded ". I mean I am so shocked to see their response. No apologies. No reason for the delay. A simple response which says that order will not be refunded. I need my refund back and let me know if anyone can help me on this.

This is in reference to my order number:[protected],[protected]. One of them delivered late and they charged me twice for the silly reason that they have not find the address in Delhi NCR which I think is not possible because that place is in a google map and exist. Second order still not been placed and they have send that it has been placed . god know where they have been delivered. Kindly take a proper action against them. They are looting our money. you can contact me on my email - [protected]@gmail.com

I placed a large order (Rs. 24649) placed days before Valentine’s 2014, and it was not delivered. Order #[protected]. Repeated calls to their numbers continuously resulted in "busy, try later". Emails to them resulted in 1 response - will be delivered between 6 AM and 9 PM. Never delivered, never received a response as to why. FNP are the worst florists I’ve had the misfortune o[censored]sing. They lie about their delivery dates and times,...

I had placed an order on 23Jan2014 for sending a bouquet of flowers and cake to a relative on their first anniversary on 24Jan2014.
The delivery was done on time, however, the cake was found rotten when the box was opened.

My relative called me and expressed their discomfort and that they threw the cake on 27Jan2014.
This was the most embarassing gifting experience I have ever had as a customer.

I then sent an email to [protected]@fnp.com on 28Jan2014 indicating the same as under:

"This is in reference to the the said order as below.
The cake you have delivered was rotten and smelling. It was so bad that we had to throw it immediately.
This is the most embarassing customer experience I have faced since it was my relatives first wedding anniversary and this is the output delivered by Ferns N Petals.
I would request you to process my refund on immediate basis".

To this they sent me an email response stating complaints should be made within 48 hours of delivery as under.
How does a person sending an online gift to someone else come to know that the product is rotten.

"Dear xxxxxxx,
Thank you for contacting Ferns N Petals.
This is in reference to your order number:- xxxxxxxx, we apologize for the inconvenience caused to you.
Kindly note, complaints against perishable products is accounted, only if registered within 48 hrs of the day of product delivery.
We value your relationship with us and assure you, the best of our services in future.
For any further assistance / queries, please call us on (+[protected] and we would be happy to assist you.
Regards,
Ferns N Petals - Support Team"

Thereafter another email was sent to them as under:

"Please note, the cake was delivered in a rotten condition and there is no such clause mentioned in your confirmation mail that complaint has to be raised within 48 hours. This is a horrible way to cheat the customers.
The least you can do is process half refund for cake or replace it with a fresh cake.
Be rest assured, you will never get orders from a lot of people after this incidence.
If you are unable to take a decision, do share your managing directors email id with me.
Awaiting your positive response."

To this email they have responded stating they can give me a discount coupon for my next order as below:

"Thank you for contacting Ferns N Petals.
This is in reference to your order number:- xxxxxxxxx.
We regret the inconvenience caused to you. As you are a valuabale customer, the best we can do, we can provide you the discount of 15 % on your next domestic purchase with us. Kindly confirm if we can issue discount coupon for the same.
We have taken your feedback and assure you that we will do all in our capacity to improve our services to meet your expectations and get the opportunity to serve you better in future.
We value your relationship with us, and suggest you to consider this issue in Isolation and not a representation of the regular services that we provide to our customers.
Assuring you, the best of our services in future.
For any further assistance / queries, please call us on (+[protected] and we would be happy to assist you.
Regards,
Ferns N Petals - Support Team "

To this another email was sent to them as below:

"No thank you. I am not interested in your discount coupons or placing an order with Ferns N Petals at all.
I am not interested in you making note of my feedback. It is a complaint which needs a resolution, not empty words.
This issue cannot be considered in isolation. Since you are in the service industry, I would sincerely suggest to put yourself in place of a customer who has spent 1000 rupees of his/her hard earned money on a rotten product. Would you accept it! Moreover, would you accept the EMBARASSMENT OF GIFTING SOMEONE A ROTTEN GIFT!
This complaint will be registered on consumer complaints. Be rest assured there will be no future orders from a lot of people henceforth.
There is no point in writing to the customer support team of a company which doesn't understand CUSTOMER, CUSTOMER's NEEDS or SUPPORT!"

I would strongly urge people not to use the services of Ferns N Petals.com as they are cheating customers of their hard earned money.

order no.[protected] was booked to deliver the product Bring on the Cheer cmb13 with cadbury celebration of 162gm. Whereas the actual product which got delivered was a bouquet of 12 roses, and cadbury celebration of 117gm worth Rs.90. And also, they have delivered a bouquet, for which they charged me for Rs.699/- i can just give you the feedback that if you can't give satisfaction and justice to the trust and money of your customer, you are just bluffing them. Thank you for delivering atleast a bouquet. Next time i'll make sure i block your website on my browser so that even my mistake I don’t even open your site.

i placed an order from newyork to be delivered to kolhapur.order no.[protected].they charged me Rs. 2899 but didnt send the flowers and cake.i kept calling and begging them to check with their contact in kolhapur, which they did at 7.00 pm.again after much pleading they agreed to send the combo i selected at 9.00 pm with third-grade products.
after series of complaints and phone-calls and emails they keep saying ' we will look into the matter'. i have even sent them pictures of the delivery.PLEASE KEEP AWAY FROM THEM.

I placed an order on 10th for the Rakhi to be delivered on 16th. It doesn't reach. I call them up, talking to some Ms. Rosy who tells me that it'll be confirmed by Monday (and if possible she'll give me a call the next day about the order). No calls, no response. I call on 20th morning, and they tell me they'll confirm by 10. I get a call at 12:30 informing it'll take 4-5 days. What's the use of ordering through this website? If they would have told me well in advance, I'd have ordered with someone else and would've got it delivered well in advance. The worst part being, telling me on Rakhi that they cannot deliver.

i ordered for a bday cake and flowers (order number[protected]
for midnight of 8th. now midnight of 8th starts at 0000hrs at 8th,however the website differs from the issue and morning when i checked from them they had a view that there was an issue with the date...so i again asked them to deliver it as early as possible and the customer care rep promised on that , then i again checked from them , at around evening 1600 ,when someone name MISS HARLEEN ,picked up and told me that " as early means before 1900 hrs" so i again waited and hoped that they will deliever it by the promised time ,but its been 2030 hrs and no delivery done till now,
very soon the company customer care rep will switch off.
i want a refund for all the delay in time and money wasted on the effort.
thanking you in anticipation

Hi All,This is to bring to your kind attention that I had placed two orders with you on 30th of April 2013 for Birthday delievery on 6/05/2013 one was a general couriere order and one was a order made for fixed time delievery @ 11 am the general courier order was delieverd on Saturday that is 4/05/2013 but the fixed time delievery is yet to be delievered.My order number is[protected].
Future to bring to your notice that i have followed up with your customer care for more than 10 times during the course of the day but i only got false and fake commitments and in the end at around 10.30 pm your team is providing a update that the product cannot be traced as for the complete day they could not get in touch with the delievery team this is the alternative they provided and without any consent they cancelled the order on top of it they are not able to provide a resolution or transsfer the call and are saying that please wait for a call tomorrow does your company know what a Birthday gift his and for how many hours a birthday lasts your team is full of sick and disgusting staff moreover to hide there mistakes they are providing false and manupalated information and fooling the customers.Over here i dont want to mention the name of the numerous staff members that i got in touch as i think they dont have the complete rights to deal with customer grievlances the complete managment is responsible for the same and sorry to say the complete management is a failure.

Is this called customer satisfaction ????????

Now on top your team is saying that they will refund the amount is this the solution to my consern and are you doing a favour by refunding the amount or what.Who needs to be held responsible for all this what has conspiered and who will repay the moral losses that i incurred due to the failure of your delievery .

Is returning the money the alternative for all the mess and insult i needed to face becauuse of your company.Will money return all the pride and respect that i losr due to your hopeless and pathetic servive.

This is the worst online company that i have ever dealt with shameless bunch of people .I will take this up with consumer court and bring it to light in the media houses so that more customers are not fooled and dont get embarassed due to your holeless services.

I know this company has no ears still will be waiting for a revert on the same and please provide me a justification on the complete episode.

Ferns and petal is a complete fraud. But the order was delivered late, without the name of the sender or recipient or the birthday message. They charged the recipient a fee for shipping that had been paid earlier. Then when I wrote to them they replied they will send an apology note, I did not expect that they would and it did not happen.

I ordered a product having product code as GWD 2234 on 12 Feb 2013 (Tuesday, 11:12 AM) through Ferns n Petals online. The product was supposed to be delivered in Bangalore on 18 Feb 2013 (Monday).

The employee of Ferns n Petals told me that since the product I am ordering is a courier product, it will take 5 to 7 working days for delivery. I specifically asked the employee which placed my order that, "Please tell me if it is going to take more than 7 days, then i will plan this order accordingly." But the employee assured me that the product will take maximum of 7 days to get delivered and not more than that.

I called the customer representative on Monday, 18 Feb 2013 to track my order. The customer representative told me that the order has been misplaced by them and now they will re dispatch the order. I then asked them the new time of delivery. They assured me that the order will be delivered within 48 hours.

Now 48 hours have passed and my order is still not delivered. Whenever I ask them the status of my order, they tell me every time that the order has been dispatched from their end and now it is with the courier company - "BLU DART".

I asked them the consignment number of the order being with BLU DART so that I can track this order via BLU DART itself. When I called BLU DART, they told me that the consignment number provided is invalid.

During this period, right from the time when the order got misplaced by Ferns n Petals and they re dispatched it, I have called them around 7 times and the response is same, "Your order has been dispatched from our end".

Now, I have no idea where my order is currently, nor BLU DART recognizes the consignment number provided by Ferns n Petals neither Ferns n Petals know where the order is.

Now the commitment which i made to the recipient, which is not full filled, my credibility is also affected. My money is also stuck with the company from past 10 days.

It's my WORST ever experience of shopping online.

Hoping to get some response after posting this issue here !

Please find below the complaint/conversation i had with FnP

--
FNP,

The Order was received by security guard and I have no clue if it was delivered at 11 or in morning as the person to whom it was addressed received it next morning i.e. 15th.
Since it was an office address and it was meant to be delivered in the day time and not night. I WANT MY MONEY BACK

From: Support [mailto:[protected]@fnp.com]
Sent: Saturday, February 16, 2013 5:00 PM
To: Rai, Amarpali
Subject: Re: [##213185##] ORDER #[protected]

Dear Customer,


We apologize for the inconvenience caused. We would like to inform you that the order has been delivered on[protected] around 11pm and is received by the same person.



Regards,
Support Team(Gk)
---- On Thu, 14 Feb 2013 13:23:51 -0800 [protected]@dell.com wrote ----

FNP,

I am extremely dissatisfied with the kind of response I am getting from you guys. I ordered flowers and greetings from you on Feb 12, 2013 at 4:28 PM to be delivered in Ambala on 14th February.
Its afternoon time and till now the delivery has not been completed. I have no update or ETA about the same. Also, if I am dialing[protected], which your only customer helpline for India, its continuously busy.
Finally I had to catch hold of your email and reach you guys and ask WHERE IS MY ORDER? Because, proactively there has been no update from your guys on my email or phone no about the same.

Now please make sure my order is delivered ASAP. It was meant for Valentine. Please don’t complicate any further. Don’t let me down for my decision for putting my trust in Brand Ferns and Petals.

Thanks and Regards,

Amarpali Rai

I had placed an order with Ferns and petals for flowers and chocolates to be delivered on 14th of feb 2013. order no[protected]. They have just sent flowers and not the chocolates. I have repeatedly lodged complaints with the customer care regarding the same but they just dont care. They have not done anything so far. They have charged me for the entire combo quite a huge amount.

I have placed 3 orders from ferns and petals on 10th of February bearing order number[protected],[protected] and[protected].Out of the three two orders got placed but the product with order no.70134774 is not delivered.
Its now so terrible that they now could even give me the AWB no. so that i could track it myself with the Blue Dart Courier.Everytime their customer care executives give excuses.they commited that it would be delivered...

Hello,

I have made an online order in Ferns n Petals and my order number was[protected].

The product ordered was cake, flower and bottle of champagne to be delivered by 9:00pm.

I recieved information that champagne is not available so they will deliver Teachers whisky by 8:00pm.

Finally they deliver the product by 11:00pm and neither champagne nor Teachers whisky but rather low quality signature whisky.

They are not responding to my calls and complaints.

I want the money refund or replacement/reimbursement.

Thanks,
Arunima

I placed a order with ferns and petals for flowers and cake delivery for my Mothers birthday.
These guys grossly overcharge i.e. at least 4-5 times of the market rate for their service , support etc.

When I called their call center (Non toll free STD number )to know the status of delivery, I gave all the details to the female who answered my call after being on hold for 10 minutes. Then the lady put me on hold and came back after 3-4 minutes . She asked me what's the concern and she told me that there was disturbance in line when I was talking . I am cent percent sure that there was no disturbance in line and that the lady was doing some other task while I was talking. She told me that she will check with delivery team and call me back. I said that I will be on hold while she checks with delivery team. She placed me on hold again . I was on hold for more than 20 minutes and no one turned up. FnP advertised song was being played while I was on hold and in b/w the lady was saying hello just to check if I am still online or if I have disconnected.
Eventually the call was disconnected from ferns and petals end.

I want to put a very strong case against this kind of fraud service where this company is overcharging for providing service and actually providing lowest level of fake service

To Consumer Complain Forum,

This is in regards to the purchase made from Ferns and Petals online website in the month of October 2012, although accidentally the payment made by my credit card was double debited (original amt Rs.999 but amt debited to Rs. 1998) I utilized the first amount as promised by Ferns and Petals and originally intended to use however Ferns and Petals also promised a Gift Voucher code to be offered to me worth Rs. 999 valid till March 2013, how ever I have tried redeeming the coupon several times but it has never been accepted by Ferns and Petals website. I even sent chain of mails but received no response and my call were all neglected.

This is a severe fraud and I would require my hard earned money which Companies like Ferns and Petals are taking from people. Sincere request to please look into the matter. Thanks.

Regards,

Akshay Saksena
([protected])

I have placed an order for 26.Sep.2012, for midnight delivery of Rs.1599. The order was not delivered at midnight not even on the next day, people from Ferns n Petals assured me that they'll deliver my order by 2 PM on 27.Sep.2012, they again didn't deliver my order by 3 PM, then I cancelled my order and asked for my refund. They said I'll receive a mail regarding this from Ferns n Petals, and the whole process will take around 15 days. I again called them after 20 days as I didn't receive any mail and my refund, again they assured me that they will refund my amount surely by 20 Oct.2012. Now its 23. Oct . 2012 and I haven't received neither any mail nor my amount from that side.

Kindly, look into the matter.



Regards,
Tulika Bhatnagar

Hi All,

This is just to spread awareness about how big a cheat is the company Ferns and Petals. It was my dad's bday yesterday and I had placed an order for a cake at around 10.30 AM. I got the order number by SMS. Out of curiosity, I called up the call centre number at around 4 PM and asked for the status. They said that it will get delivered by 8 PM but it will surely get delivered. I called them back at 7 PM. Twice they said they will call me back with the status but they did not. I called them back at 8 PM and they say that since the place is on the outskirts of Chennai, they will not be able to deliver today.

If you know that it is on the outskirts, why cant you tell that to me in the morning itself. I would have gone to some other vendor and gotten the cake delivered for my dad. Why did you lie to a customer and later come back and tell me that it is not possible. They were not even sorry for what they had done !!! The reason that you are in business is because you act as a service assimilator (a one stop shop for any delivery). you cannot put the blame on the vendors and say that they only didnt deliver. When i asked your folks why they didnt call back and inform me about the lack of service to that area, they said they do not have the process of calling back the customer and informing them!!!! What the hell !! So you just let the customer thinking that his order will get delivered while sitting there not doing anything about it, is it??

Ferns and Petals is a bunch of cheats. DO NOT AVAIL OF THEIR SERVICES EVER !!!

I had placed online order no. [protected]
Website: http://www.fnp.com
Order Date : Aug 28, 2012
Order Time : 12:48 AM
Product SKU No : FNPNew20
Product Title : Romantic Reds
Description of product: Rich bunch of 20 red roses wrapped in cellophine with a red ribbon
Instead of delivering the same, they delivered only 12 red roses.

They clearly cheated me. And when i complained for this on 9th September send me a reply "Dear Customer,
We apologize for the inconvenience caused. Would like to bring to your kind notice that the product that has been delivered is in the category of perishable product whose complain is taken into account if received within 48 hours. Accept our sincere apologies and we are positive that you will give us a chance to serve you better in the future."

I am also sending you the image of the the product which has only 12 roses, and according to my order it should be 20 roses.
I would request you to do the needful for me.

Regards
Kumar Suarbh
[protected]