Ferns N Petals Complaints & Reviews

I am based in New Delhi and I had placed an order for a Birthday cake to be delivered to Mumbai through the phone after viewing the ferns n petals is the best delivery website which is:
http://www.fnp.com/

i had placed an order with ferns and petals on 07th Feb'2012 (order no[protected] for a product named "You are My Love" EXVL28
to be delivered on 14th Feb'12. though i was told by the customer care that the order would be delivered anytime b/w[protected] hrs but on 14th Feb'12 when i called the customer care they said it will be delivered before 2100 hrs since it was a busy day for them.
i had to literally plead to them that if they can deliver before 1800 hrs since it was an office address where the gift would be delivered.i asked for the vendor number so that i could directly communicate but they refused stating its against their company policy.i asked them to put to their Manager so that my request could be adhered but they refused stating the Manager is busy. at end of it i was left to God's mercy.
Finally when the product arrived which was at 1730 hrs i was shocked that i had to pay such a hefty price for a product which was of such an inferior quality & not even worth that cost.
i dont know if this is what they call service - on a special day when we want to wish our loved ones at the beginning of day, for them it begins at the end of day. to be cheated on what they show on the site & in reality the product is no close match with poor quality.am attaching the photos to judge for urself the quality of flowers(half dead & dried) against the one shown in their site www.fnp.com. Moreso in the website there is no option to register any complaint.(i believe they feel they are PERFECT..such arrogance)
will i be compensated for such poor quality & horrendous service.

Order No[protected] was placed on 1st February, 2012. This delivery was to consist of a flower arrangement comprising of 15 blue roses, 5 carnations with 5 glads. Delivery was to take place on 10th February, 2012 on account of my father- in-laws birthday.

As the order had been placed well in advance (i.e 9 days before the delivery date) it was assured that the delivery will take place at 10am in the morning. However, on 10th February, 2012 at 1:45pm in the afternoon was informed by the representative that the delivery of the order cannot be made as the selected flowers were not available. Instead, was told that the bouquet would be delivered using some different kinds of flowers. Placed several calls after that to talk to the senior most officer from the company, but either my call was placed on hold or was disconnected from their end.

Customers invest their time and money to ensure that such occasions turn out to be the most memorable day in their families or friends life and hence make endeavors to select the best options available. Such un-professionalism, where firstly delivery is not made on time and then ignoring their customer by not answering his/her calls, especially from a renowned brand like Ferns n Petals is completely DISAPPOINTING and at the same time completely UNACCEPTABLE.

It was my brother’s 25th Birthday and I wanted to make it a special occasion for him, so I ordered a Bouquet and a Champagne bottle, thinking that I am sitting in Delhi and ferns n petals being a reputed brand name will deliver what I wanted in Mumbai.

On 27th-Jan-2012 this order (order #[protected] was placed and I launched a complaint for the Champagne and flowers by calling in to the customer care number[protected].

The Champagne bottle delivered was of Sula brand for which they charged me INR 1,599.00, while the actual MRP of that bottle is INR 395.00. When launched the complaint, the contact person agreed to replace that bottle with a better quality Champagne which would near to the amount I have paid for it. But later on, a bottle of Sparkling Wine was delivered and the Champagne bottle has been taken back. And this Sparkling wine again costs just INR 495.00.

Again a complaint was launched that it was promised that a good Champagne would be delivered, but instead a wine bottle is delivered. For this the receiver sent a photo of that bottle at [protected]@fnp.com .

Also the flowers which were sent were not fresh and were of very poor quality for which INR 499.00 was charged, if I would have spent INR 200.00 at the road side floweriest, then I would have bought a much better bouquet.

I have put in the written complaint to them, but no action has been taken. They have not only charged me excessively and cheated, but have hurt our sentiments also for this special occasion.

Would appreciate if you can atleast take a legal action against them.

Booked a delivery through Ferns n petals to Jaipur vide. order no.[protected] with clear instructions for a pre 9 am delivery. No confirmation received untill 11.55 am, message received states "delivered to Hotel staff", while the delivery address provided was a residential one. Upon checking up with the customer care, i'm told there was a mistake and that the shipment is still not delivered with a delivery promised time of 1pm. At 1.05, I receive another message saying "delivered to Self", which is perplexing to say the least.

Why is the customer mislead into believing that a shipment has been delivered when in reality it is still lying at the local vendors shop? Why does the message not communicate the precise recepient?

Hi,

I had placed an order on august 30 for a basket of flowers and pineapple cake to be delivered to my father at midnight on his birthday.The order no. was[protected].

1.A wrong cake was delivered (chocolate instead of pineapple).My parents particularly dislike chocolate cake and I had called the fnp call centre thrice to make sure a pineapple cake was deliverd at midnight and each time they reassured me.

2. The order was not delivered on midnight ,instead at 11 pm(thus spoiling the surprise and un justify the extra amount paid for midnight delivery order as no where does a half kg cake and “24 mixed seasonal flowers” cost 1499 rupees.So it is assumable that the premium was being charged for a midnight delivery). This is the first break of a promise to the customer. The fact that it is an independent house rules out the possibility of any excuse. To quote their website: that –“security arrangements at your residence may cause us to vary the delivery time.”Moreover it is mentioned in an example that “Example: If occasion is on 16th Jan……... We will deliver the product on 15th Jan. Night between 11.30pm -12.15am.”
2. I called ferns n petals thrice to make sure they understood the instructions, still they paid no heed. Infact my message that should have accompanied the order was not sent.
3. After complaining to them I waited patiently for them to get back to me,I called up at 9.15 am to tell them my grievance and sent them a mail subsequently.There was no response from them for a along time.On many occasions(atleast 10-15 times) I called them up continuously to get an update.I was made to wait,was kept on hold each time for several minutes and on three occasions my call was disconnected while I was holding.Clearly I was being harassed to dissuade me from persuing the case further.
4. At 1.10 pm they promised an apology note and correct cake delivery in the second half of September 3,2011.At 8.40 pm in the night I got a call telling me that no cake would be delivered as “they had accidentally delivered it to the WRONG address”.

All this time my father waited patiently for his cake to arrive ,did not even cut his birthday cake-but they failed to deliver YET AGAIN.

Now I am being told that they will refund me money for half kg cake or deliver the cake now(which is pointless since the birthday has gone).

I spent several rupees calling them on std ,was kept on hold for several tens of minutes and atleast thrice my call was disconnected while I was on hold.They did not deliver the cake and message on midnight and charged me a premium for this service! I would have ordered from some other place ,but I paid extra money as I was led to believe this was a midnight delivery.How can a basket of 24 seasonal flowers and half kg cake cost 1500 rupees!!

They promised a service ,I paid for it yet my father could not cut his birthday cake.When I told them that you are harassing me and that your attitude leaves me no option but to go to a consumer grievance cell,i was told-"Its your call" and the phone was disconnected!

Is it fair that you pay a premium for a service,donot get what you were promised and pay for getting harassed! Why do such big companies feel they are almighty and the customer is of no consequence?

A real insight of Ferns and Petals (Ferns n Petals)

I placed an order on 24th July for a Cake Rs 1000 and Nice Designer Bunch of 18 Orange Roses Rs 699 to be delivered on 25th for location Jalandhar.

They gave a call on 25th, that orange roses are not available and they can repace with other roses. I confirmed to replace with red roses.

When the boy went to deliver these gift items to the receiver, the receiver was surprised to see the bouquet of 10-12 roses and cake and was refusing to

accept the items. They assumed that the person is deliverying to wrong address. The condition was so bad, the quality was so poor, the cake was a 3rd class

cake. They accepted seeing my name and took the contact details of the vendor (ferns n petals retail or franchisee)

They gave me a call informing about this quality. I made a complaint to Ferns n Petals to either resend the correct items or give a refund. To a suprirse,

they asked me to get a screenshot from the receiver for the items. What tf? They are telling me to ask the receiver to take screenshot and send.

I refused to do so and asked them to take immediate action or confirm the things with vendor first. I also called up the vendor assuming that he might have

tried to save the money by sending 3rd class items. However, he confirmed that he bough the cake for Rs 350 from a local shop because ferns and petals do not

pay them more than this amount. Further he said he was not told about any design or any silk wrap around the bouquet. He was simply asked to send a bunch of

12 roses.

SO this is the real insight of Ferns and Petals. Beware before you place an order with them. They service, quality has now gone to this extent. I have used

ferns and petals service earlier as well and they used to send Radisson cake Rs 800 every time. However, now their service is 3rd grade as they are paying

only Rs 350 to vendor without giving them bouquet design instructions or materials.

Further they customer support is poor. I emailed them the response of the vendor as asked to either resend items or give a refund.

They didn't replied to me through phone or email and instead send someone to get the items back from the receiver.. What tf?

So i am trying to bring their real face in front of you guys.. Beware of such companies... I called up a local florist in Jalandhar and asked him to send a

nice bouquet and radisson cake. He did so for the same amount and next day i deposited the money in his account.

Don't buy from Ferns and Petals unless you want a 3rd grade quality and service.

I am writing this complaint against Ferns and Petals. We ordered a cake for my father through their website. The same was to be delivered the enxt day. However, even till 8: 30 pm in the evening the cake was not delivered. The customer care executives were unprofessional and didnt provide any proper feedback about the same. They kept delaying the matter by one hour each time we called and finally at 8pm we got a reply " The delivery boy is stuck in traffic". I wonder if we can take any action against such instances because the tension caused and the emotional trauma at times is difficult to handle.

Pathetic behaviour from Kandivili Mahavir Nagar Franchisee of Ferns N Petals. The delivery was not done on the Valentine day but next day and on top of that the lady there had guts to ask me that if the flowers are not delivered that day then will ur husbands love get less for u. Wrong delivery, bad flowers and worst behaviour. There should be some action taken by the head of FERNS N PETALS So that any person sending flower on some special day wont get upset as me n my husband were as that was our first valentine after marriage and he was sending from out of india. Hope we get some action from ur end atleast thanks.

I had placed an order with ferns n petals on phone for delivery of flowers to my wife. The company has not delivered the flowers and has still charged my credit card. They are refusing to refund the amount - is there any recourse available?

I experienced lowest grade of service experience with India's most reliable florist "FERNS and PETALS".
I placed an order on 10.03.11 for a next day express delivery with order no. "[protected]" and getting a message on next day evening(5 pm) of 11.03.11 that your order cannot be delivered because destination is far off and leaving no option for me to do something about it.
It was very much critical to have a delivery due to some personal reason.
What the hell these people were doing for one day?
It is shocking to know that this is the best they can do for customer by adding a chocolate and deliver one day after promised date.It showed highly unprofessional attitude.
I'll never use their services and neither recommend anyone to use it
Pls, recommend me something so that i can address this issue further.
My email is [censored][protected]@yahoo.co.in

Hi All ,

I placed an order from BANGALORE (on PHONE) for my Grandparents ,in ALIGARH, for their 50th anniversary.. Order No :[protected].. I ordered 1 boquet and a box of sweets to be delivered on 4th March 2011. The delivery guy delivers the gift on 3rd March itself. and when i complain about that, he takes back back the gift from my grand parents to bring it back the next day.. Now how sensible is this from his and company's side to keep this kind of policy to take the gift back..
First off they ruined my planned surprise for the day.. and hen when my grandparents were happy to receive a gift from my side. he takes it back..
I would like to talk to some authoritative person about this. but the company company has different people to handle phone calls so they just listen to what we say and not act sensibly..
A very very poor first time experience for me.. HUH.

Hi,

I have placed an order on 7-feb-11 on which i haven't recd sweet tweety whose sub order no is 70710996.

And i have already complaint about this to [protected]@fnp.com but i have not recieved any remarks till yet.

Contact No: [protected]

Pls check and revert.

I have ordered a gift item on 10th february from Ferns n Petals website which was to be delivered in nagpur on 14th February.Though they delivered the product on 14th feb but it was in no way matching to the product i ordered.They gave a lucrative picture of the product in the website.From then i have been complaining multiple times and they said that the appropiate product will be redelivered again on 26th feb.But till now they did not take any action.I even told them that i will appeal in consumer court but as if they do not care for that.

I have ordered flowers through ferns n petals online portal on 12th Feb 2011, delivery date being 13th Feb 2011. The flowers were not delivered and the amount of Rs. 1349/- got deducted from my account. I didnt get the order no./reference no. as the page didnt display anything but the amount got deducted. After repeated follow ups and explaining the problem I was told that they dont have the order no as reference to check or in other words such order doesn't exist (even after I furnished the consignor/consignee details, contact details etc)!!!!

Till date there is no reponse from them. This isn't fair and I want complete refund of my money!!
I have my bank statement and SMS sent by my bank to support that the transaction was completed from my side.

Complaint against Ferns n petals
I placed a Rs.1699 order "Fill my heart" order no "[protected]" on 14th feb'11 and was supposed to be delivered on same date and couldn't be done because recipient was not present.
1) On 15th Feb'11 I called their customer care and they told me that "their vendor is not picking up the phone so they cannot do anything now."
2) On 16th Feb'11 I called their customer care and then they told me that "it was received by guard and they have the receipt signed by him and that they will show me" whereas the guard says he didn't received anything.
3) On 17th Feb'11 I called their customer care again and they told me that same product will be delivered with the price of Rs.75 for delivery charges and later he told me that even Rs.75 is not required to pay and the same product will be delivered at the same address.
4) On 18th Feb'11 I called their C.C. again around 2pm and some 1 by the name of "Ankur" told me that i will receive a call from them within 10 minutes and even after waiting for 2-3 hours no 1 calls.
5)On 18th Feb'11 I called their C.C. again some 1 by the name of "Manish" around 5pm told me that money cannot be refunded and the vendor cannot deliver the same product again but a complimentary "12Rose Bunch" will be sent at same address.
6) On 19th Feb'11(today) i called their CC again around 3pm and they tell me that nothing cannot be delivered as vendor don't agree.

Ferns and Petals Customer care representatives have been making fake promises to me from so many days and the product is finally not delivered. I would like to file the complaint against their behavior of keeping client under wrong impression and Product non delivery.

Thanks & Regards
Vineet Sansi

My Order No.[protected] was placed at 11:20 AM on 6/12/10. I received a mail confirming the same. The vendor responsible for dispatching the bouquet got the order according to them at 12 'o Clock.

The delivery guy called me up at 9 PM, at about 15 KM away from the delivery location, he told me he received the order at 6 PM.

Now from the company's website disclaimer

http://www.fnp.com/fnp/faces/jsp/shippingdisclaimer.jsp

"We CANNOT commit any fix time for delivery as mentioned in Special Instructions or otherwise. Deliveries will be made between 9 am to 7 pm on the given date.
Order received till 2pm will be delivered till 7pm and order received till 5pm will be delivered till 9pm."

I tried to cancel the order, they agreed to cancel it but was not so sure when the refund will be done. Then I decided to carry on with the order as at least the bouquet will reach and I will get some value for my money.

On top of that I received a call from a executive at about 9:30 PM telling me that this order is through and cannot be canceled as I have talked with the delivery guy about delivering it ...... THE PERSON ON THE OTHER SIDE INSTEAD OF BEING APOLOGETIC WAS TRYING TO BULLY ME TO ACCEPT THE ORDER.

Three things to noted ....

1 ) These people don't have any values , they don't even think that people send flowers and gifts with a lot of wishes.

2 ) They are a bunch of dishonest people , I dialed them up about 10 times through out the day and each time they said it will reach after one HOUR.

3 ) They have no idea about CUSTOMER SATISFACTION, and probably don't even bother about it.


PLEASE BE BEWARE OF FERNS AND PETALS .....

The site FERNS N PETALS is completely a fraud site - cheating its customers.

I have placed an order for 1kG ICED Dark Chocolate cake after sorting its availability by locationat Korba and paid the full amount.

The cake was delivered after 7.00pm and the cake delivered was 1/2kG normal cream cake(not iced, no dark chocolate).

When contacted customer care of Ferns N Petals they have informed that only that cake is available in Korba so they have sent only that.

They have delivered a Rs.180/- cake from local cheap bakery and charged me Rs.1100/- showing some nice photograph of dark chocolate cake.

A Order of a bunch of flower and cake was placed online in www.fnp.com on the 15th of Nov 2010.The web payment was not succussuful as the option was not available in the web site. A representative from ferns and petals called me up on my number stating he will place the order.
I opted for payment on conditions stating the delivery of the package will be on the 16th of Nov 200 before 1200 hours.The address was given and confirmed the time and place and amount was confirmed.Post the confirmation I placed the order.
On the 16th of November a representative from Ferns and Petals calls up my number and states if I need the delivery to happen on the 16th i will have to pay additional cost where in the price for the product and delivery was paid and confirmed on the 15th of Nov 2010.

To whomsoever this may concern,

I am based in Tamil Nadu and I had placed an order for a cake to be delivered to Kolkatta through the phone after viewing the FERNS AND PETALS website which is:
http://www.fnp.com/fnp/faces/tiles/catalogue.jsp?catalogueID=2& on 11-10-10 . The product goes by theSeller Code: XP40
to be delivered before 9.00
p.m. the same day and I had made a credit card transfer of cash through the
mobile phone which was also confirmed to be received by the customer service
executive online. Inspite of my repeatedly asking whether it is possible to
deliver
it within the stipulated time, their excutives insisted that the job can be
done.
After making several phone calls to make sure if my order had been delivered, I
came to know that there has been some technical error due to which my payment
had not been received and therefore the order had been delayed and I was told
that it will surely be delivered before 12 am with a compliemntary gift for the
delay caused,which again, did not happen. Finally, The next day,again after
several phone calls from my side to confirm the delivery of the product atleast
on the next day, I come to know that the product had been delivered to the
client at almost 3.00 p.m. in the afternoon, and to top it all...the cake that
had been delievered had gone bad!!!! And they give an excuse saying that
the location was far and it took a long time!! Then why has it been mentioned in
the website that the delivery of products can be made to anyplace in India in
the mentioned locations within 2 hrs??!!! Is that not a MISLEADING FAKE STATEMENT?! And is there an excuse for delivering
a SPOILED cake ONE DAY LATE when the client has paid more than 1000 Rs for the same??!! Even
if it cost only a rupee, this is not the kind of service expected from a so
called "top notch" online flower n cake delivery system!!! I had spoken to the
customer service executives for a replacement with a fresh cake, which they
said,would not be possible,but they assured me the refund for the same, for
which they had asked me to mail a complaint to [protected]@fnp.in and they had also told me that they have registered a complaint and that they will mail me a complaint code to my e mail id,which again has not been done. So although I have sent them a mail, I don't trust that they would even be bothered to follow up, as

Here I am mailing you this complaint, I hope you do what is necessary
to assure no other customer is extorted for money by fake online services like these where they take assure service for a high price and don't keep up their word! I am sure that I am not the first one to be fooled!
Regards,
Ambika Mohan