Ferns N Petals Complaints & Reviews

To Consumer Complain Forum,

This is in regards to the purchase made from Ferns and Petals online website in the month of October 2012, although accidentally the payment made by my credit card was double debited (original amt Rs.999 but amt debited to Rs. 1998) I utilized the first amount as promised by Ferns and Petals and originally intended to use however Ferns and Petals also promised a Gift Voucher code to be offered to...

I have placed an order for 26.Sep.2012, for midnight delivery of Rs.1599. The order was not delivered at midnight not even on the next day, people from Ferns n Petals assured me that they'll deliver my order by 2 PM on 27.Sep.2012, they again didn't deliver my order by 3 PM, then I cancelled my order and asked for my refund. They said I'll receive a mail regarding this from Ferns n Petals, and the whole process will take around...

Hi All,

This is just to spread awareness about how big a cheat is the company Ferns and Petals. It was my dad's bday yesterday and I had placed an order for a cake at around 10.30 AM. I got the order number by SMS. Out of curiosity, I called up the call centre number at around 4 PM and asked for the status. They said that it will get delivered by 8 PM but it will surely get delivered. I called them back at 7 PM. Twice...

I had placed online order no. [protected]
Website: http://www.fnp.com
Order Date : Aug 28, 2012
Order Time : 12:48 AM
Product SKU No : FNPNew20
Product Title : Romantic Reds
Description of product: Rich bunch of 20 red roses wrapped in cellophine with a red ribbon
Instead of delivering the same, they delivered only 12 red roses.

They clearly cheated me. And when i complained...

1.) Ordered 4 items in one cart, all to be delivered on the same day, 24th August as some of the item was mentioned that it cannot be delivered on 25th, which was the actual day for delivery. So i changed all to 24th August so that my fiancé receive her birthday gift on the same day. But she did not, as one of the item (Teddy) was delivered on 23rd August. Seems FNP don't co-ordinate with the vendors ? What is the use of having delivery...

I had put an order ID:[protected] with ferns and petals on 21st July 2012 for rakhi. They did not deliver the order before the actual festival and neither have they refunded the amount to me. It has been a very distressing experience with fnp.com.

Please communicate how to make sure that they are responsible for the refund....

wat a waste to time and money to order from Ferns and petals. i placed the aboce order on 3rd july 2012. till now it has not been delivered. above all you have maintained a website and call center. whle the website shows the same status and most of the content remains unavailable, call center remains unresponsive and if att all there is a response, they are smart enuf to disconnect it on their own. this was my brother's b day and thanks...

Order Reference No 70106460
support team complaint #84095

I ordered 2 bouquets for my moms in Delhi for mother's day delivery my mom in law received her order in the morning who lives in sarita vihar, new delhi India but my mother staying in gk2 new delhi have still not received her order. Mothers day is almost over there. This is just not acceptable that I pay for a bouquet for a specific day and it is not delivered....

Order No:[protected]

On the occasion of Mothers Day, this was the last thing that I expected from the Ferns n Petals team, no flowers were delivered to my Mother.

-> The order was placed on Friday(11th May) Night i.e well in advance, so that last minute rush could be avoided from my end.
I think the FIFO basis approach is what should be followed in the service industry. The order was not delivered...

Hi Team,

Recently I placed an order with Ferns and Petals for a bunch of roses + Chocolate truffle cake (Devine Love; Product Code EXP239; Rs 1199) and Teddy Bear (Dreamy Teddy with love chocolate; Product Code Softchoco3 ; Rs 849) order no[protected]placed by Madhushmita on 9th mar 2012)

The total was 2048 (Don’t know why I was charged 2098 instead which I realized later) and the same paid at the FNP store,...

I am based in New Delhi and I had placed an order for a Birthday cake to be delivered to Mumbai through the phone after viewing the ferns n petals is the best delivery website which is:
http://www.fnp.com/...

i had placed an order with ferns and petals on 07th Feb'2012 (order no[protected] for a product named "You are My Love" EXVL28
to be delivered on 14th Feb'12. though i was told by the customer care that the order would be delivered anytime b/w[protected] hrs but on 14th Feb'12 when i called the customer care they said it will be delivered before 2100 hrs since it was a busy day for them.
i had to literally...

Order No[protected] was placed on 1st February, 2012. This delivery was to consist of a flower arrangement comprising of 15 blue roses, 5 carnations with 5 glads. Delivery was to take place on 10th February, 2012 on account of my father- in-laws birthday.

As the order had been placed well in advance (i.e 9 days before the delivery date) it was assured that the delivery will take place at 10am in the morning. However, on 10th...

It was my brother’s 25th Birthday and I wanted to make it a special occasion for him, so I ordered a Bouquet and a Champagne bottle, thinking that I am sitting in Delhi and ferns n petals being a reputed brand name will deliver what I wanted in Mumbai.

On 27th-Jan-2012 this order (order #[protected] was placed and I launched a complaint for the Champagne and flowers by calling in to the customer care number[protected].br...

Booked a delivery through Ferns n petals to Jaipur vide. order no.[protected] with clear instructions for a pre 9 am delivery. No confirmation received untill 11.55 am, message received states "delivered to Hotel staff", while the delivery address provided was a residential one. Upon checking up with the customer care, i'm told there was a mistake and that the shipment is still not delivered with a delivery promised time of 1pm....

Hi,

I had placed an order on august 30 for a basket of flowers and pineapple cake to be delivered to my father at midnight on his birthday.The order no. was[protected].

1.A wrong cake was delivered (chocolate instead of pineapple).My parents particularly dislike chocolate cake and I had called the fnp call centre thrice to make sure a pineapple cake was deliverd at midnight and each time they reassured me.br...

A real insight of Ferns and Petals (Ferns n Petals)

I placed an order on 24th July for a Cake Rs 1000 and Nice Designer Bunch of 18 Orange Roses Rs 699 to be delivered on 25th for location Jalandhar.

They gave a call on 25th, that orange roses are not available and they can repace with other roses. I confirmed to replace with red roses.

When the boy went to deliver these gift items to the receiver,...

I am writing this complaint against Ferns and Petals. We ordered a cake for my father through their website. The same was to be delivered the enxt day. However, even till 8: 30 pm in the evening the cake was not delivered. The customer care executives were unprofessional and didnt provide any proper feedback about the same. They kept delaying the matter by one hour each time we called and finally at 8pm we got a reply " The delivery...

Pathetic behaviour from Kandivili Mahavir Nagar Franchisee of Ferns N Petals. The delivery was not done on the Valentine day but next day and on top of that the lady there had guts to ask me that if the flowers are not delivered that day then will ur husbands love get less for u. Wrong delivery, bad flowers and worst behaviour. There should be some action taken by the head of FERNS N PETALS So that any person sending flower on some special...

I had placed an order with ferns n petals on phone for delivery of flowers to my wife. The company has not delivered the flowers and has still charged my credit card. They are refusing to refund the amount - is there any recourse available?...