Ferns N Petals Complaints & Reviews

My order id is OR[protected].The gift was to be delivered on 13th february to sydney, Australia. The gift has.not yet reached there.I have emailed them, called their customer service.They are not even sure if the order is.discharged.Poor handling. Not only is.my valentines gift ruined.They are also not refunding my money.Never book anything from this.company....

I have ordered for a necklace and a personalized lighter from Ferns and Petals site with the order number OR[protected]. Which I received in my order is only the necklace and that is also completely different one which I have ordered. I have checked in Ferns and Petals site also the item id is different. The item id of the necklace which I have ordered is genpr-628016 and the item id of the necklace which I have received is genpr-628034. And...

These people are totally out of their minds. I was supposed to receive Happy Hugs Regular Teddy along with 3 Chocolates and a Greeting card (Find the attached image) that I ordered for my wife. But the product that I received is a heart shaped teddy (Find the attached image). No chocolates no Card. When I registered a complaint with their customer support, they replied:"Thank you for contacting Ferns N Petals.This is in reference to your...

I had ordered on the 12th of February for the product to be delivered on the 14th of February. And I had specifically called up the customer to ensure that whether the same will be delivered on the said date and I was assured of the same. It is the 16th of February today and till date the product has not been delivered and every time I call up the customer care, I am told that we are trying to get it delivered today. What is the point of...

A MAIL CONVERSATION WITH FNP A COMPLETE DISAPPOINTMENT 2ND TIME [protected][protected][protected][protected][protected] From: Dipesh Jain Sent: Monday, February 16, 2015 9:55 AM To: '[protected]@fnp.com'; '[protected]@fnp.com'; '[protected]@FNP.COM'; '[protected]@FNP.COM'; '[protected]@fnp.com'; '[protected]@fnp.com'; '[protected]@fnp.com' Subject: RE: [##581025##] COMPALINT: CHEATING WIH CUSTOMERS Dear Management,...

I ordered 4 gifts for 4 days. 1) First gift (Order id: OR[protected] was supposed to delivered on 10/2/2015 for which I received a notification on phone on 7/2/2015 at around 2 PM that it will be delivered within 24 hours of working day so ideally it should be delivered by 2 PM on 10/2/2015; however, recipent received a call from delivery person to come down from his office (adddress where it has to be delivered) and when went there and...

First of all my order is is still not delivered which was Scheduled for a Valentine day .i'm writing this complaint and strict legal action needs to be taken against them as : 1 i called there support number and waited for 15 minutes 3 times but no one pickedand when a guy picked on 15th feb i.e just sometime back yold me to redirect to delivery manager and after that call hot discoonected 2 i sent so many mails yesterday on 14th feb...

The flower bouquet advertised on the website is misleading. The flowers when delivered was dead and of inferior quality and is not worth for the money paid. On top of it when called on a kolkata no. To complaint, the franchisee mentioned that she got nothing to do with it and even was unable to share the customer care no.This is disgusting. Moreover, the flower was ordered from ferns n petals because of the brand name and the reputation but...

I needed to make a change in the delivery therefore I tried calling the customer care for infinite number of times, and I still haven't reached them ! They put you on hold Forever!!! The smallest florists in my country has far better customer service than you do. Disgrace . And another thing is the delivery time! ! Why do you even ask if you don't deliver it on time ? Seriously ....

I have booked for delivery of flower bouquets under the Order No. OR[protected] which was to be delivered on 24th Jan between 4PM to 9PM. The delivery boy calls the recipient to collect the order instead of delivering it whereby the recipient denied. Thereafter in next 30 min I received the sms that the gift is delivered and received by Self. When I confirmed the recipient he told that he have not delivered. When I enquired with Ferns N Petals,...

Hello Team, It is to inform you that I had placed a online order for CAKE & BOUQUET to FERNS & PETAL and thereby didn't received the things which was promised and when called at their customer care on next day to report on the issue then the lady executive over there is I believe either uneducated or in some other mood because she is not getting what I am trying her to explain. And at last put my call on infinite hold. I don't...

Ref to order #OR[protected] on 18/11/2014, I tried tracking the delivery on-line .It seems that the on-line tracking system is not functional. I had also called up your customer service at 1.37PM. I need this delivery to be made between 2.00PM – 3 .00PM and hence, I had paid extra and opted for the time-based delivery. In this day and age if I cannot track my delivery or get a confirmation from service provider on delivery, it is all futile. Most...

I placed a order of cake and a teddy bear for a midnight delivery in pune, the person who went for delivery dint delivered it because the guard dint allowed him and he dint call on any of the number and when i asked for refund to the company they are saying no refund of perishable goods and they are even lying that the number is wrong but the number is exactly right, they are defending themselves and as i am a student so they are cheating...

Had ordered flowers, but they sent the wrong order . Now they are telling me that they have a right to change the order by the self if they don't have particular order. How can they do that?? If they don't have particular flowers they have to put " product unavailable" on the product. They have no right to make any changes. Now I contacted them through email, they don't even read the email and have a common format they just copy paste...

I ordered my entire corporate gifting with Ferns and Petals on 16th Oct 2014 for my clients for Diwali, based on assurances from the customer care(I spoke to Trisha) to a value of Rs. 18, 353. The delivery date was promised to be 20th October 2014, and was confirmed that it will be delivered before Diwali. I tried contacting customer care on 21st and 22nd, and the call was on hold throughout. I tried contacting booking an order (no.1)...

Pathetic Customer service... I had placed an order[protected], on the 11th of october 2014 for delivery on the 21st October 2014. The agent who called me convinced me that the product would be delivered on the 21st, since I was placing the order way in advance. This was supposed to be a diwali gift, FYI diwali was on the 23rd of October. Till date the order hasn't been delivered. And I had to bear the brunt of 3 highly unprofessional...

I send them authentication email in which we have to provide the credit card details and our id and they are saying we didn't got and when got they say it's not clear. Seriously more than 1380p documents is not clear. and i am sending again and again they say not received or its not clear. and hold my products and not giving even gift voucher. Don't order from them. My order id is : OR[protected]...

Hi Friends, Never ever use this Ferns n Petals website ( http://www.fnp.com/ ) for ordering anything for your near and dear ones...this website makes fool of its customers, take their money and send cheap products. And finally they say they cannot refund the money!!! This company will for sure SPOIL YOUR MOMENT...Be Careful. NEVER USE FERNS N PETALS Regards, Anupama...

I had ordered a cake with order no - ASONB93712 After I did the payment, they said the ordered time of 9.30 am would not be possible as it is TIRUPTI order and it would get delivered withint 4.30 pm. It was an eggless choclate cake for a birthday. They had delivered some yellow cake initially. I immediately called up the customer care and a rude executive spoke saying... I HAVE TO WAIT TILL THE REPLACEMENT IS DONE AND NOT USE THE CAKE...

I would like to be share my horrible experience with FNP, Placed an order on 9th Sep and must be delivered by 13th as per order status. But today is 19th and not yet deliver. Now they are start making the new stories on day10, Pictures are not good enough, send me high-Resolution pictures. This is very much disappointed and seriously this is my first and last deal with you and never suggest to anyone to deal with you in future....