Ferns N Petals Complaints & Reviews

1.) Ordered 4 items in one cart, all to be delivered on the same day, 24th August as some of the item was mentioned that it cannot be delivered on 25th, which was the actual day for delivery. So i changed all to 24th August so that my fiancé receive her birthday gift on the same day. But she did not, as one of the item (Teddy) was delivered on 23rd August. Seems FNP don't co-ordinate with the vendors ? What is the use of having delivery date in the order page ? When details are sent to vendor, are they not told that delivery is on a specific day and should wait for that day for delivery ?
2.) When teddy was delivered, invoice was also handed to my fiancé. It was a GIFT. Why would someone give invoice to the person who is receiving the gift ?
3.) Ordered two 300 gms Ferrero Roche chocolate box. Only one 300 gms Ferrero Roche was delivered and instead of the other one, 4 Cadbury's Silk was delivered. Why was my order changed from two Ferrero Rocher to one Ferrero Rocher ? I was not intimated about this change, and was charged for two Ferrero Rocher.
4.) When i order 300 gms of Ferrero Rocher box, I'm expecting it to be delivered in BOX, and not in a paper bag with a wire wrapped around it. Who does that ? If you wanted to decorate then you are free to do that over the box.
5.) Ordered chocolate cake and carnation and coffee cake was delivered.

Last time, i ordered teddy and choco combo pack, and it was delivered 1 WEEK after the requested delivery date, with no followup from vendor or FNP with me, that item will be delivered late. And packing was so bad that it felt as not a gift but charity. Why do you have such vendors who ruin the customer experience and force them not to order through FNP.

I called FNP contact center on 22nd August to check whether the gifts will be delivered on 24th August or not. I was told that the teddy might take more time for delivery. Even their employees are not sure when items will be delivered, as they said it will be delivered late (which no customer wants, when he has specified delivery date) and instead it was delivered one day before the requested delivery date. Its good if you deliver Get Well Soon gifts early, but Birthday, New Years, Valentine's, Anniversary should be on the day the customer asks.

The reason i used Ferns and Petals was because service was good on Valentine's Day (first time i used FNP). But in this order and the last one, i lost trust in FNP and no more orders with them. I thought of becoming a regular customer but now i have reasons of not being one.

I had put an order ID:[protected] with ferns and petals on 21st July 2012 for rakhi. They did not deliver the order before the actual festival and neither have they refunded the amount to me. It has been a very distressing experience with fnp.com.

Please communicate how to make sure that they are responsible for the refund.

wat a waste to time and money to order from Ferns and petals. i placed the aboce order on 3rd july 2012. till now it has not been delivered. above all you have maintained a website and call center. whle the website shows the same status and most of the content remains unavailable, call center remains unresponsive and if att all there is a response, they are smart enuf to disconnect it on their own. this was my brother's b day and thanks to u for runing the surprize. i am going to take it to the higher level of escallation and approach consumer court for such a irresponsible behaviour u put fpr ur customers. i pais rs 1000, other sites charge me Rs 700 and deliver it on time but the big brand has no SLA's and standards.

Order Reference No 70106460
support team complaint #84095

I ordered 2 bouquets for my moms in Delhi for mother's day delivery my mom in law received her order in the morning who lives in sarita vihar, new delhi India but my mother staying in gk2 new delhi have still not received her order. Mothers day is almost over there. This is just not acceptable that I pay for a bouquet for a specific day and it is not delivered. I want you to refund my money for one of the bouquets! I have been your regular customer and this is not the way to treat me!
As soon as I complaint online the person from ferns and petals is contacting my father at 10:30 PM to deliver the flowers which is a shame as the occasion is over and my parents sleep at that time then you guys lie that we came in the morning which is all as my parents were at home that day.
Then the next day you again are sending flowers which obviously doesn't make any sense why would my mother accept the bouquet which was suppose to be sent the previous day ( Mother's Day) !!!

Refund my money for one bouquet asap! or else I would need to take an action against you guys!

Apart from that I have mailed your support team 3 times with one automatic reply! This is highly unprofessional of ferns and petals and being a regular customer I am truly disappointed!!!


Shivani

Order No:[protected]

On the occasion of Mothers Day, this was the last thing that I expected from the Ferns n Petals team, no flowers were delivered to my Mother.

-> The order was placed on Friday(11th May) Night i.e well in advance, so that last minute rush could be avoided from my end.
I think the FIFO basis approach is what should be followed in the service industry. The order was not delivered till 1:00 p.m.
on 13th May.On inquiring from the customer service I was updated that there is no fixed time and it will be delivered between
9 am - 7pm, but to my surprise it was not even delivered till 10.00 pm in the night.
-> The first attempt for delivery was made at 3:30 pm on 13th May, were a shabby looking delivery boy tried to give a bunch of
stale and dry flowers to my mother, when my mother refused to accept the stale and dry flowers he gave her the reason of
sunshine and hot weather. My mother did not accept the flowers nor did she took the delivery. My mother took his mobile no.
andtThe delivery boy promised to return with a fresh bunch of flowers in 1 hour.
-> Till 9:30 p.m. no delivery was made and when my mother called on the given mobile no. she was told that the boy has left and
is not able to locate the address so no delivery is made. The person on the mobile was rude and rough.
The details of the shop and person are
Shop: Ferns n Petals
Add: Kapoorthala, Lucknow
Name: Aatif
Mobile: [protected]

I want you to take strict action against this person and the shop in Lucknow. Finally I am VERY VERY DISAPPOINTED with the service of
FnP and would NEVER NEVER EVER place another order on this site.

It has been a WORSE EXPERINCE with FNP and I think your team does not understand the significance of delivering a bunch of Flowers to a
Mother on MOTHERS DAY.

Hi Team,

Recently I placed an order with Ferns and Petals for a bunch of roses + Chocolate truffle cake (Devine Love; Product Code EXP239; Rs 1199) and Teddy Bear (Dreamy Teddy with love chocolate; Product Code Softchoco3 ; Rs 849) order no[protected]placed by Madhushmita on 9th mar 2012)

The total was 2048 (Don’t know why I was charged 2098 instead which I realized later) and the same paid at the FNP store, Halt India, Shop no 136, DLF phase 2, Opposite Sahara Mall, Gurgaon on 9th mar 2012 at approx. 10 PM.

I still ignored the fact of being overcharged because for me the occasion of the gift matters not the money.

Today when the recipient got the delivery it was a 6 inch small teddy that was sent (Thank god that I asked the person what sort of teddy you got or else I could have been scammed). When I spoke to the vender, now they sent me a different teddy (nothing that I ordered for) and I returned the same back gain to the vender.

Later I had the vender calling in and informing me that he was never sent the details of what sort of teddy was in the order from FNP. I spoke to the FNP customer care where i got Madhushmita again and she then informed that there has been a mistake, so I asked them they ha today's time to send the teddy to me. She said that it will take 2 days for them to send the teddy to me as it was some not order stock or something. the same was never mentioned in he place where you place the order for the Teddy ( http://www.fnp.com/fnp/gift-center/soft-toys/dreamy-teddy-with-love-chocolates/-...⇄

PFA attached screenshot of the same.

Finally after long conversations Madhusmita (FNP Ccare rep) informed me that they would be giving the refund for my entire order and the same would be refunded with in 5 - 6 days, therefore wanted me to send my bank details to [protected]@fnp.com

Well Ferns and Petals is supposed to be brand name and the leader of the kind of business in India and its utter shame for FNP to treat customer emotions in this way (Very Sad). Friends please tighten the knot or else things are going to slip out of your hands.

Thanks and Regards.

M D Dideesh

I am based in New Delhi and I had placed an order for a Birthday cake to be delivered to Mumbai through the phone after viewing the ferns n petals is the best delivery website which is:
http://www.fnp.com/

i had placed an order with ferns and petals on 07th Feb'2012 (order no[protected] for a product named "You are My Love" EXVL28
to be delivered on 14th Feb'12. though i was told by the customer care that the order would be delivered anytime b/w[protected] hrs but on 14th Feb'12 when i called the customer care they said it will be delivered before 2100 hrs since it was a busy day for them.
i had to literally plead to them that if they can deliver before 1800 hrs since it was an office address where the gift would be delivered.i asked for the vendor number so that i could directly communicate but they refused stating its against their company policy.i asked them to put to their Manager so that my request could be adhered but they refused stating the Manager is busy. at end of it i was left to God's mercy.
Finally when the product arrived which was at 1730 hrs i was shocked that i had to pay such a hefty price for a product which was of such an inferior quality & not even worth that cost.
i dont know if this is what they call service - on a special day when we want to wish our loved ones at the beginning of day, for them it begins at the end of day. to be cheated on what they show on the site & in reality the product is no close match with poor quality.am attaching the photos to judge for urself the quality of flowers(half dead & dried) against the one shown in their site www.fnp.com. Moreso in the website there is no option to register any complaint.(i believe they feel they are PERFECT..such arrogance)
will i be compensated for such poor quality & horrendous service.

Order No[protected] was placed on 1st February, 2012. This delivery was to consist of a flower arrangement comprising of 15 blue roses, 5 carnations with 5 glads. Delivery was to take place on 10th February, 2012 on account of my father- in-laws birthday.

As the order had been placed well in advance (i.e 9 days before the delivery date) it was assured that the delivery will take place at 10am in the morning. However, on 10th February, 2012 at 1:45pm in the afternoon was informed by the representative that the delivery of the order cannot be made as the selected flowers were not available. Instead, was told that the bouquet would be delivered using some different kinds of flowers. Placed several calls after that to talk to the senior most officer from the company, but either my call was placed on hold or was disconnected from their end.

Customers invest their time and money to ensure that such occasions turn out to be the most memorable day in their families or friends life and hence make endeavors to select the best options available. Such un-professionalism, where firstly delivery is not made on time and then ignoring their customer by not answering his/her calls, especially from a renowned brand like Ferns n Petals is completely DISAPPOINTING and at the same time completely UNACCEPTABLE.

It was my brother’s 25th Birthday and I wanted to make it a special occasion for him, so I ordered a Bouquet and a Champagne bottle, thinking that I am sitting in Delhi and ferns n petals being a reputed brand name will deliver what I wanted in Mumbai.

On 27th-Jan-2012 this order (order #[protected] was placed and I launched a complaint for the Champagne and flowers by calling in to the customer care number[protected].

The Champagne bottle delivered was of Sula brand for which they charged me INR 1,599.00, while the actual MRP of that bottle is INR 395.00. When launched the complaint, the contact person agreed to replace that bottle with a better quality Champagne which would near to the amount I have paid for it. But later on, a bottle of Sparkling Wine was delivered and the Champagne bottle has been taken back. And this Sparkling wine again costs just INR 495.00.

Again a complaint was launched that it was promised that a good Champagne would be delivered, but instead a wine bottle is delivered. For this the receiver sent a photo of that bottle at [protected]@fnp.com .

Also the flowers which were sent were not fresh and were of very poor quality for which INR 499.00 was charged, if I would have spent INR 200.00 at the road side floweriest, then I would have bought a much better bouquet.

I have put in the written complaint to them, but no action has been taken. They have not only charged me excessively and cheated, but have hurt our sentiments also for this special occasion.

Would appreciate if you can atleast take a legal action against them.

Booked a delivery through Ferns n petals to Jaipur vide. order no.[protected] with clear instructions for a pre 9 am delivery. No confirmation received untill 11.55 am, message received states "delivered to Hotel staff", while the delivery address provided was a residential one. Upon checking up with the customer care, i'm told there was a mistake and that the shipment is still not delivered with a delivery promised time of 1pm. At 1.05, I receive another message saying "delivered to Self", which is perplexing to say the least.

Why is the customer mislead into believing that a shipment has been delivered when in reality it is still lying at the local vendors shop? Why does the message not communicate the precise recepient?

Hi,

I had placed an order on august 30 for a basket of flowers and pineapple cake to be delivered to my father at midnight on his birthday.The order no. was[protected].

1.A wrong cake was delivered (chocolate instead of pineapple).My parents particularly dislike chocolate cake and I had called the fnp call centre thrice to make sure a pineapple cake was deliverd at midnight and each time they reassured me.

2. The order was not delivered on midnight ,instead at 11 pm(thus spoiling the surprise and un justify the extra amount paid for midnight delivery order as no where does a half kg cake and “24 mixed seasonal flowers” cost 1499 rupees.So it is assumable that the premium was being charged for a midnight delivery). This is the first break of a promise to the customer. The fact that it is an independent house rules out the possibility of any excuse. To quote their website: that –“security arrangements at your residence may cause us to vary the delivery time.”Moreover it is mentioned in an example that “Example: If occasion is on 16th Jan……... We will deliver the product on 15th Jan. Night between 11.30pm -12.15am.”
2. I called ferns n petals thrice to make sure they understood the instructions, still they paid no heed. Infact my message that should have accompanied the order was not sent.
3. After complaining to them I waited patiently for them to get back to me,I called up at 9.15 am to tell them my grievance and sent them a mail subsequently.There was no response from them for a along time.On many occasions(atleast 10-15 times) I called them up continuously to get an update.I was made to wait,was kept on hold each time for several minutes and on three occasions my call was disconnected while I was holding.Clearly I was being harassed to dissuade me from persuing the case further.
4. At 1.10 pm they promised an apology note and correct cake delivery in the second half of September 3,2011.At 8.40 pm in the night I got a call telling me that no cake would be delivered as “they had accidentally delivered it to the WRONG address”.

All this time my father waited patiently for his cake to arrive ,did not even cut his birthday cake-but they failed to deliver YET AGAIN.

Now I am being told that they will refund me money for half kg cake or deliver the cake now(which is pointless since the birthday has gone).

I spent several rupees calling them on std ,was kept on hold for several tens of minutes and atleast thrice my call was disconnected while I was on hold.They did not deliver the cake and message on midnight and charged me a premium for this service! I would have ordered from some other place ,but I paid extra money as I was led to believe this was a midnight delivery.How can a basket of 24 seasonal flowers and half kg cake cost 1500 rupees!!

They promised a service ,I paid for it yet my father could not cut his birthday cake.When I told them that you are harassing me and that your attitude leaves me no option but to go to a consumer grievance cell,i was told-"Its your call" and the phone was disconnected!

Is it fair that you pay a premium for a service,donot get what you were promised and pay for getting harassed! Why do such big companies feel they are almighty and the customer is of no consequence?

A real insight of Ferns and Petals (Ferns n Petals)

I placed an order on 24th July for a Cake Rs 1000 and Nice Designer Bunch of 18 Orange Roses Rs 699 to be delivered on 25th for location Jalandhar.

They gave a call on 25th, that orange roses are not available and they can repace with other roses. I confirmed to replace with red roses.

When the boy went to deliver these gift items to the receiver, the receiver was surprised to see the bouquet of 10-12 roses and cake and was refusing to

accept the items. They assumed that the person is deliverying to wrong address. The condition was so bad, the quality was so poor, the cake was a 3rd class

cake. They accepted seeing my name and took the contact details of the vendor (ferns n petals retail or franchisee)

They gave me a call informing about this quality. I made a complaint to Ferns n Petals to either resend the correct items or give a refund. To a suprirse,

they asked me to get a screenshot from the receiver for the items. What tf? They are telling me to ask the receiver to take screenshot and send.

I refused to do so and asked them to take immediate action or confirm the things with vendor first. I also called up the vendor assuming that he might have

tried to save the money by sending 3rd class items. However, he confirmed that he bough the cake for Rs 350 from a local shop because ferns and petals do not

pay them more than this amount. Further he said he was not told about any design or any silk wrap around the bouquet. He was simply asked to send a bunch of

12 roses.

SO this is the real insight of Ferns and Petals. Beware before you place an order with them. They service, quality has now gone to this extent. I have used

ferns and petals service earlier as well and they used to send Radisson cake Rs 800 every time. However, now their service is 3rd grade as they are paying

only Rs 350 to vendor without giving them bouquet design instructions or materials.

Further they customer support is poor. I emailed them the response of the vendor as asked to either resend items or give a refund.

They didn't replied to me through phone or email and instead send someone to get the items back from the receiver.. What tf?

So i am trying to bring their real face in front of you guys.. Beware of such companies... I called up a local florist in Jalandhar and asked him to send a

nice bouquet and radisson cake. He did so for the same amount and next day i deposited the money in his account.

Don't buy from Ferns and Petals unless you want a 3rd grade quality and service.

I am writing this complaint against Ferns and Petals. We ordered a cake for my father through their website. The same was to be delivered the enxt day. However, even till 8: 30 pm in the evening the cake was not delivered. The customer care executives were unprofessional and didnt provide any proper feedback about the same. They kept delaying the matter by one hour each time we called and finally at 8pm we got a reply " The delivery boy is stuck in traffic". I wonder if we can take any action against such instances because the tension caused and the emotional trauma at times is difficult to handle.

Pathetic behaviour from Kandivili Mahavir Nagar Franchisee of Ferns N Petals. The delivery was not done on the Valentine day but next day and on top of that the lady there had guts to ask me that if the flowers are not delivered that day then will ur husbands love get less for u. Wrong delivery, bad flowers and worst behaviour. There should be some action taken by the head of FERNS N PETALS So that any person sending flower on some special day wont get upset as me n my husband were as that was our first valentine after marriage and he was sending from out of india. Hope we get some action from ur end atleast thanks.

I had placed an order with ferns n petals on phone for delivery of flowers to my wife. The company has not delivered the flowers and has still charged my credit card. They are refusing to refund the amount - is there any recourse available?

I experienced lowest grade of service experience with India's most reliable florist "FERNS and PETALS".
I placed an order on 10.03.11 for a next day express delivery with order no. "[protected]" and getting a message on next day evening(5 pm) of 11.03.11 that your order cannot be delivered because destination is far off and leaving no option for me to do something about it.
It was very much critical to have a delivery due to some personal reason.
What the hell these people were doing for one day?
It is shocking to know that this is the best they can do for customer by adding a chocolate and deliver one day after promised date.It showed highly unprofessional attitude.
I'll never use their services and neither recommend anyone to use it
Pls, recommend me something so that i can address this issue further.
My email is [censored][protected]@yahoo.co.in

Hi All ,

I placed an order from BANGALORE (on PHONE) for my Grandparents ,in ALIGARH, for their 50th anniversary.. Order No :[protected].. I ordered 1 boquet and a box of sweets to be delivered on 4th March 2011. The delivery guy delivers the gift on 3rd March itself. and when i complain about that, he takes back back the gift from my grand parents to bring it back the next day.. Now how sensible is this from his and company's side to keep this kind of policy to take the gift back..
First off they ruined my planned surprise for the day.. and hen when my grandparents were happy to receive a gift from my side. he takes it back..
I would like to talk to some authoritative person about this. but the company company has different people to handle phone calls so they just listen to what we say and not act sensibly..
A very very poor first time experience for me.. HUH.

Hi,

I have placed an order on 7-feb-11 on which i haven't recd sweet tweety whose sub order no is 70710996.

And i have already complaint about this to [protected]@fnp.com but i have not recieved any remarks till yet.

Contact No: [protected]

Pls check and revert.

I have ordered a gift item on 10th february from Ferns n Petals website which was to be delivered in nagpur on 14th February.Though they delivered the product on 14th feb but it was in no way matching to the product i ordered.They gave a lucrative picture of the product in the website.From then i have been complaining multiple times and they said that the appropiate product will be redelivered again on 26th feb.But till now they did not take any action.I even told them that i will appeal in consumer court but as if they do not care for that.