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First Flight Couriers
First Flight Couriers Ltd.
Customer satisfaction rating: 16%
3343
COMPLAINTS
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First Flight Couriers Customer Care

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Address
D 58/12, A-7, TVS Building, Sigra
Varanasi
Varanasi District
Uttar Pradesh
India - 221010
Landmarks:Opp. to Shaheed Udyan Singh Park

Customer Care Phone Numbers and Contacts

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+91 16 1394 4444  [Ludhiana]
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+91 36 1260 8547  [Guwahati]
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+91 17 2394 4444  [Chandigarh]
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+91 36 1251 6152  [Guwahati]
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+91 65 7394 4444  [Jamshedpur]
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+91 79 3944 4444  [Ahmedabad]
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+91 22 3957 6666  [Corp. & Regd. Office]
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+91 80 3944 4444  [Bengaluru]
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+91 80 3379 9999  [Bengaluru]
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+91 40 3944 4444  [Hyderabad]
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Additional info
Corporate & Registered Office
G–1001/02, 10th Floor, Lotus Corporate Park, Off Jay Coach Flyover, Western Express Highway, Goregaon (E), Mumbai 400 063
Tel: +91 22 3957 6666
Fax: +91 22 3952 0803

Regional Head Offices
Ahmedabad
103/104, Premium House, Opp. to Gandhigram Railway Station, Off Ashram Road, Ahmedabad 380006
Tel: +91 79 3944 4444
Fax: +91 79 3983 5384

Bengaluru
89, I & II Floor, South Wing, A M Plaza, Airport Main Road, Vimanapura, Bangalore 560017
Tel:
+91 80 3379 9999
+91 80 3944 4444
Fax: +91 80 3058 5655

Chandigarh
Plot No. 406-A Phase II, Ind. Area, Chandigarh
Tel: +91 17 2394 4444
Fax: +91 17 2301 7715

Chennai
IA, IC, Century Plaza, 560-562, Anna Salai, Chennai 600018
Tel:
+91 44 4202 7788
+91 44 3379 9999
Fax: +91 44 2432 8882

Delhi
408, Vishal Bhavan, 95 Nehru Place, New Delhi 110019
Tel:
+91 11 3093 6666
+91 11 3944 4444
Fax: +91 11 3094 6026

Gurgaon
First Flight Couriers Ltd., Plot No. 895, Udyog Vihar, Phase-1, Gurgaon
Tel: +91 12 4394 4444

Guwahati
Piali Phukan Road, Rehabari, Guwahati
Tel:
+91 36 1260 8547
+91 36 1251 6152

Hyderabad
1-8-869, Sanjar Plaza, 2nd and 3rd Floor, Prakash Nagar, Begumpet, Hyderabad 500016
Tel: +91 40 3944 4444
Fax: +91 40 3913 1222

Indore
G-1, Radhakrishna Complex, Opp MPFC, Getha Bhawan Square, A.B. Road, Indore 452001
Tel: +91 73 1394 4444
Fax: +91 73 1307 1073

Jaipur
309, Shalimar Complex, Church Lane, M.I. Rd., Jaipur 302001
Tel: +91 14 1394 4444

Jamshedpur
76-B, 4th Floor, Shreeji Archade, Pennar Road, Sakchi, Jamshedpur
Tel: +91 65 7394 4444
Fax: +91 65 7304 8892

Kochi
XL/986, T.D. Rd., Cochin 682011
Tel:
+91 48 4394 4444
+91 48 4308 6666
Fax: +91 48 4301 6587

Kolkata
CD89, Sector 1, Salt Lake, Kolkota 700064
Tel: +91 33 3944 4444
Fax: +91 33 3026 1761

Lucknow
Unit No. 414/415, Second Floor, Sahara Trade Centre, Faizabad Road, Lucknow 226016
Tel: +91 52 2394 4444
Fax: +91 52 2398 1642

Ludhiana
1-2-3-4, 2nd Floor, Jandu Tower, Miller Ganj, G.T. Rd., Ludhiana 141003
Tel: +91 16 1394 4444
Fax: +91 16 1306 7699

Mumbai
Klick Nixon Estate, Millennium Caribonum Bldg., Sakivihar Road, Chandivli, Andheri (E), Mumbai 400072
Tel: +91 22 3954 6666
Fax: +91 22 3950 6016

Noida
B-116, Sector 2, Noida
Tel: +91 12 0394 4444
Fax: +91 12 0336 8902

Pune
427/8, Gultekdi Industrial Estate, Opp. Chandrashekhar Agashe College, Near Prabhat Printing Press, Pune 411037
Tel: +91 20 3944 4444
Fax: +91 20 3058 6384

Salem
N.S.S. Building, 1st Floor Door No 19/2 AB, Gandhinager, Behind Chennai Silks, Annapuram, Salem 636004
Tel:
+91 42 7394 4444
+91 44 3379 9999
+91 42 7304 8224
Fax: +91 42 7246 9154

International Offices
Canada
FFCL Couriers Inc., 2960 Drew Road, Unit 157, Mississauga ON L4T 0A1, Canada
Tel: +1 905 673 9631

Kenya
First Flight Couriers (Africa) Ltd., Farm Auto Parts Complex, Next to Plaza 2000, Mombasa Road, Nairobi, Kenya, P.O. Box 41484-00100
Tel:
+254 20 651 002
+254 20 651 004
+254 20 650 177
+254 20 650 178
Fax: +254 20 650 327

Malaysia
First Flight Couriers SDN BBD (Johar Bahru) Malaysia, No. 29, Jalan Molek 1/29, Taman Molek, 81100, Johor Bahru, Johor, Malaysia
Tel: +60 7355 5290
Fax: +60 7353 5290

First Flight Couriers Sdn Bhd (Kuala Lumpur) Malaysia, No 117, Jalan PJS 11/2, Bandar Sunway, Subang Indah, 46000, Petaling Jaya, Selangor, Malaysia
Tel: +60 356 315 099
Fax: +60 356 363 099

Nepal
Gaushala Road, Near Kathmandu Airport, Kathmandu, Nepal
Tel: +977 1448 6239 & +977 1446 3142
Fax: +977 1446 3130

Oman
Towell Barwil Co. LLC, Barwil Unitor Ships Service, P.O. Box: 61 - Muttrah, P.C. 114, Oman
Tel:
+968 2481 0462
+968 2481 6570
Fax: +968 2481 7633
Mob: +968 9933 0271

Qatar
First Flight Couriers (Middle East) WLL, P.O. Box: 8681, Doha, Qatar
Tel: +974 4470 2300
Fax: +974 4444 2385

Singapore
First Flight Singapore Pte Ltd., Unit 203 A, 204 Sats Airfreight Terminal-1, Changi Airfreight Centre, Airport Cargo Road, Singapore 819461
Tel: +65 6542 1109
Fax: +65 6542 1832

United Arab Emirates
First Flight Couriers (Middle East) LLC, P.O. Box: 28859, Dubai, United Arab Emirates
Tel: +971 4262 7766
Fax: +971 4268 4800, +971 4266 7890
Abu Dhabi Branch:
Tel: +971 2677 3344
Fax: +971 2672 3369
Sharjah Branch:
Tel: +971 6555 7766
Fax: +971 6555 7767

United Kingdom
Head Office, First Flight Couriers Europe Ltd., Unit 3, Alice Way, Hounslow Business Park, Hounslow TW3 3UD
Tel: +44 20 8572 7766
Fax: +44 20 8572 7755

United States of America
Suite Number: 500, 42 West, 38th Street, NewYork 10018, United States of America
Tel: +1 212 382 1741
Fax: +1 212 997 0021

View More Information...

Customer satisfaction rating
16%
Complaints
3343
Pending
0
Resolved
550
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First Flight Couriers related photos (967)

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First Flight Couriers Complaints & Reviews

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A
Jan 14, 2019
Jan 12, 2019
Pune, Maharashtra
I have booked a docket on 4th jan 19 from wadi nagpur committed a delivery on next day it is 7 days now docket not delivered,...
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K
Jan 17, 2019
Jan 12, 2019
Chennai, Tamil Nadu
Dear sir / madam,

Ref.: consignment no. B903z8978975 (Ref. #[protected]

The above-mentioned consignment (Pan card) booked on 15-nov-2018 from mumbai hub but today is 12th jan 2019 still, courier is not received and also didn`t get any responses regarding of my courier till now.

Kindly check my courier and arrange for delivery.

Complaint Status


[Jan 12, 2019] First Flight Couriers customer support has been notified about the posted complaint.
Updated by Kamal Rajarathanam Jan 17, 2019 Any Update?

Still courier is not received.

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    D
    Jan 11, 2019
    Unnao, Uttar Pradesh
    Sir item was booked on[protected] from mohaddipur, gorakhpur for lucknow. Still item has not been delivered. On checking on line status not clear only showing out of delivery on dated[protected]. The no is j991m8079417.
    May i know how many days first flight courier takes for delivering an item from gorakhpur to lucknow. Moreover what action is taken regarding non seriousness of delivery man. I would like to draw your attention that no contact has been made yet.
    Waiting for you reply

    Complaint Status


    [Jan 11, 2019] First Flight Couriers customer support has been notified about the posted complaint.

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      [Resolved]

      N
      Jan 11, 2019
      Karimnagar, Telangana
      Pan card is supposed to be delivered by jan 2nd 2019 as per nsdl website. Till now it's not been delivered to my address. I have tried calling their multiple numbers but none of them were answered. My consignment number is b903z9275205.
      Below is the status i can see as per ndsl website:
      Your pan card has been dispatched on 23-dec-2018 by first flight couriers pvt. Ltd courier vide airway bill no. B903z9275205, at the address for communication* indicated by you in the application. The pan card is expected to be delivered by 02-jan-2019.
      Please raise this as a complaint and make sure they get it delivered as soon as possible to my address.
      Complaint marked as Resolved Jan 14, 2019

      Complaint Status


      [Jan 11, 2019] First Flight Couriers customer support has been notified about the posted complaint.

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        I
        Jan 10, 2019
        Jan 10, 2019
        Mumbai, Maharashtra
        To whom so ever it may concern,

        We have couriered one of our consignment from mumbai to hyderabad dated 04th january 2019 (Tracking details - # b[protected]) and till date the status is showing of 07th january. Even we are calling the first flight office in hyderabad[protected] since last 03 days but the lady over the reception also is not providing us the exact status and just disconnects the line in between the conversation, overall she is completely ignoring and avoiding our phone calls.

        Due to these negligence of service from first flight courier services, we are loosing our good will and business in the market as the consignment was suppose to be delivered to one of our esteemed client.

        Kindly look into the matter and resolve it as soon as possible before we take any legal action against first flight courier services.

        Complaint Status


        [Jan 10, 2019] First Flight Couriers customer support has been notified about the posted complaint.
        My pan card is sending by your courier on dated12-2-18 and shipment No. is B903Z3519769 is not reached still. So I kindly request to you please track this.
        Dear Team I received this message but
        CN:F[protected] is delivered to sign on 02/01/2019 16:30 have not recieved the parcel kindly look into this issue as priority

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          G
          Jan 10, 2019
          Jan 10, 2019
          Korba, Chhattisgarh
          I have been sent a message that courier was delivered on 8th of january but i have not yet received yet. I think your delivery boy didnot bother to come to my house so that he can save his time. My contact number is [protected]. I attach an image of your portal's tracking system. It says the courier has been delivered. Cn:b904z1401178. Desirable result is that courier to be delivered to me.
          non delivery of courier and status showing delivered

          Complaint Status


          [Jan 10, 2019] First Flight Couriers customer support has been notified about the posted complaint.
          Consignment no B903Z9507616 dispatch on 4th December from Mumbai And reached to Davanagere on 25th December still I am not receiving the courier...The Branch people Still sarch for the same..
          Swetha Manjunatha's reply, Jan 3, 2019
          PAN card not received

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            M
            Jan 10, 2019
            Jan 10, 2019
            Agra, Uttar Pradesh
            Meri client ka pan card aligarh branch me aa gaya hai lekin uske ghar per deliver nahi hua, apse guzarish hai mere client ka pan card uske ghar per deliver kare. Uska reference number hai b904z0033606. Ur corrier 8/01/2019 ko deliver hona the jo ab tak deliver nahi ho paya. Me aligarh branch me bhi call ker raha hoon lekin koi bhi call reviev nahi ho rahi had. Thanks

            Complaint Status


            [Jan 10, 2019] First Flight Couriers customer support has been notified about the posted complaint.
            Updated by Mohd Rashid Raza Qadri Jan 10, 2019 Not deliver pan card

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              A
              Jan 11, 2019
              Jan 9, 2019
              Hyderabad, Telangana
              I was supposed to receive my pan card by 6th of this month as per the message from nsdl but i didn't receive. Today suddenly i got a message saying they delivered it on 5th and some random name is mentioned. Me and my family were at home whole day and nothing came.
              Contact number given in delivery message is not receiving incoming calls.
              Can you pls check consignment number b904z0011864

              Complaint Status


              [Jan 09, 2019] First Flight Couriers customer support has been notified about the posted complaint.
              We thank you for approaching us regarding your grievance. We are looking into your grievance on behalf of Income Tax Department and will revert back to you shortly. Inconvenience caused, if any is regretted.
              Inconvenience caused is highly regretted. Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in

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                R
                Jan 9, 2019
                Mumbai, Maharashtra
                This Company not giving proper Courier Service. Giving worst service .Indian post is better than this Courier Company. NSDL (Income Tax) sent Pancard through First flight courier with Consignment no. B903Z9204871 on 15 Dec-18 & showing status of out for Delivery. But now one month passed but still my Pancard not received to my address. i had done lot of follows with this company. Very bad experience & truly frustrated services. & Customer care also not picking the call. Tell me how to know the Status and get the courier. Please resolve this Complaint on Urgent basis.

                My Contact No.[protected]
                Email id- [protected]@rediffmail.com

                Regards...Rupesh
                not proper giving service

                Complaint Status


                [Jan 10, 2019] First Flight Couriers customer support has been notified about the posted complaint.

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                  K
                  Jan 10, 2019
                  Jan 9, 2019
                  Udumalaippettai, Tamil Nadu
                  I have received my pan card through first flight, and i received a message that "delivery is pending". So i called for first flight couriers near chikabegur gate,
                  Hosa road, they said they will dispatch it to be after a week ago i dint receive i went directly to the courier place they said they have returned it. I asked why they said that there was no delivery person. So they have returned it seems.
                  When i called they said they will send, such a irresponsible they are.

                  Complaint Status


                  [Jan 09, 2019] First Flight Couriers customer support has been notified about the posted complaint.
                  My consignment no. Is m991q6069154 is pending in bthinda branch but bthinda branch not pick my phone

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                    G
                    Jan 8, 2019
                    Delhi, Delhi
                    A courier was booked on dated[protected] in Fisrt flight courier service from deoria to mundra, but till date 08/01/2019 i, m waiting for it, s delivery, i hv tried to call first flight customer care numbers[protected],[protected], but no response no one has received my calls, then i, ll try to track my courier through tracking no J991M8211036 but NOTHING WAS THERE, i sent so many mails on [protected]@firstflig Now i, m very afraid .no one is helping me, i need that courier very badly because in that there are 3 books, for my exams.

                    please help
                    still product not delivered after 12 days

                    Complaint Status


                    [Jan 09, 2019] First Flight Couriers customer support has been notified about the posted complaint.

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                      P
                      Jan 8, 2019
                      Mumbai, Maharashtra
                      My pan card was supposed to be delivered which never happened.. I was told that the delivery executive tried and wasnt able to deliver because i wasnt at home which is completely untrue then i was given a number of the executive and was asked to call n cordinate with him but his no. Is always switched off i even hav a letter box at my building where he could hav dropped my pan card but dint do that as well which shows he never tried and now i have been told my package has been sent to pune... I hav a passport appointment and need my document here are the deyails of the same and please fire this delivery executive for not doing his job
                      Dear customer,
                      Cn:b904z0073956 is pending for delivery.
                      Contact:shop no 16, ground floor, damji shamaji udyog bhavan, veera desai road, andheri (West) maharashtra mumbai 400053 call:[protected] thank you for choosing first flight.

                      Complaint Status


                      [Jan 08, 2019] First Flight Couriers customer support has been notified about the posted complaint.

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                        S
                        Jan 7, 2019
                        Kotdwara, Uttarakhand
                        House no 16 jodha villa
                        Shanti vihar, bhadu market, pal road
                        Jodhpur
                        Sir, i am really upset with the service of first flight courier because they have not beibg delivering my pan card since a month. I went to their office but they said that it is with the delivery person at his home and he will charge around 200 rupees to get the card from him. And when i called the delivery manhe said he didn't had the pan card with him. Not only me around 20 people were suffering with the same issue. And the people in the office workpersons were laughing at our situation. Sir i request u to take a strick action against this. Sir i am a government servent so i need my pan card in most everything so sir i request you to proceed as soon as posssible.
                        Thanking you
                        Yours sincerely
                        Saroj kumari
                        And sir you can reply me on mail.
                        [protected]@gmail.com

                        Complaint Status


                        [Jan 07, 2019] First Flight Couriers customer support has been notified about the posted complaint.

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                          J
                          Jan 7, 2019
                          Jan 5, 2019
                          Bhopal, Madhya Pradesh
                          My order was to deliver on 2 january but it still it is not delivered.
                          I want it urgently as soon
                          Consignment number: b903z9290041.
                          I want to apply for the loan and i need my pan card recently because it is mandatory and the loan approval process please ensure that my courier is delivered as soon as possible i am in urgent need of it i will be helpful for your help

                          Complaint Status


                          [Jan 06, 2019] First Flight Couriers customer support has been notified about the posted complaint.
                          Dear sir
                          b903z9087124 is my bill no is delivered by you to mr. suraj sharma but issue there is not recieved by them. please check properly and deliver my bill no at given address-
                          D/O - vijendra sharma. madhukar lay out. yavatmal. maharashtra- 445001 mob no-
                          Hi Team, I didn't receive my pan card
                          It is supposed to be delivered by 28-Dec 2018, but still didn't get it.. Please check this ASAP

                          Its on name of Anoop Kumar Makham

                          Shipment h number :: B903Z9234709
                          Pan card not received
                          Jitendra Nankar's reply, Dec 27, 2018
                          Permanent Account Number (PAN) : as your status pan card is delivered,
                          BUT PAN CARD NOT RECEVED ME PLEASE CALL ME MY MOBILE NUMBER [protected] or please despatched at address
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                            P
                            Jan 7, 2019
                            Jan 4, 2019
                            Pune, Maharashtra
                            On 20th dec 2018, i booked some clothes of mine and my husband's from pune's hadapsar branch of first flight courier. It has to be delivered to lucknow location. When we received the box, it was well in condition and everything seems alright from outside, so we didn't opened immediately. But when after 2-3 daya we opened it, it was found that one packet of clothes which had two sarees, was missing from the box.
                            We went to courier centre from where we booked it. No good response was received. They were saying they cannot say, as they sent it as it is. Called to customer care representatives for pune location, they were rude too. I don't know what to do now as no one is responding correctly.
                            My assignment number - m991a0140727

                            Complaint Status


                            [Jan 04, 2019] First Flight Couriers customer support has been notified about the posted complaint.
                            I didnt received my PAN CARD.Unable to contact FFCL Couriers
                            FFCL AWB B903Z9216043.

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                              K
                              Jan 3, 2019
                              Chennai, Tamil Nadu
                              One of my courier awb b903z6228426 that i was supposed to receive by 28th of december but till now i haven't received it.

                              The courier was sent by pan card department on 19th dec and when i was checking the status i found that it come to my location city on 24th dec 2018 but still it is not delivered to me.

                              I have never seen such a pathetic courier service, the contact number of customer care or the regional contact number nothing was working and no one has ever contacted me.

                              According to the update i went to the last location i. E banaswadi branch and one of the guy there told me that the consignment was shifted to some other location which you guys never bothered to update that in the tracking of the consignment.

                              If you guys don't want to deliver the consignment to the desired location then i better suggest you that don't accept the consignment. The government institutions are trusting you and handing over the consignment to you so that it will be delivered to the required person on time and safely but unfortunately i don't know what you guys are doing.

                              Below snapshot is for reference:

                              Image. Png

                              Request you to kindly get it delivered as soon as possible.

                              Regards,
                              Kislay chaudhary
                              [protected]
                              [protected]@gmail.com
                              consignment no b903z6228426 not yet delivered

                              Complaint Status


                              [Jan 03, 2019] First Flight Couriers customer support has been notified about the posted complaint.

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                                A
                                Jan 7, 2019
                                Jan 2, 2019
                                Dhamtari, Chhattisgarh
                                I applied for my pan on 17 december 2018 but yet not received it. They have sent the card from mumbai but i didnt receive it here in lucknow. I dont what is happening with first flight but i nees it urgently. Its about more than 15 days and i cant wait more now . My consignment no. Is B903Z9234167. My acknowledgement no. Is [protected]. Please send me my pan card as soon as possible as it is very urgent.
                                not received pan card yet

                                Complaint Status


                                [Jan 03, 2019] First Flight Couriers customer support has been notified about the posted complaint.
                                My pan card has been received 20-Dec-2018 from Aligarh. But my destination is Etah. Please let me know why are you not delivery in my destination?

                                Consignment No. B903Z6224164

                                please delivered ASAP and call me urgent

                                Regards,
                                Kuldeep
                                [protected]
                                Your PAN card has been dispatched on 17-Dec-2018 by First Flight Couriers Pvt. Ltd courier vide airway bill no. B903Z9234167. The matter is escalated to concern team, we will investigate the matter and revert shortly.
                                As per NSDL website PAN card is dispatched on 10th December and as per First Flight website it is arrived at Banaswadi location on 13th December. But I haven't yet received it, neither I'm able to reach any of the customer care number nor have received any to revert to the mails.
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                                  K
                                  Jan 2, 2019
                                  Jan 2, 2019
                                  Erode, Tamil Nadu
                                  I haven't received my pan card courier from first flight courier erode office, tamilnadu. I called the erode office and they responded as, it was delivered to me on 31.12.2018. I am available for the past five days to receive the courier. I asked the proof of courier delivered to me and they have responded very badly. Also i attached the photo image of my courier consignment no and it status as on 2.1.2018.
                                  pan card not delivered to me

                                  Complaint Status


                                  [Jan 02, 2019] First Flight Couriers customer support has been notified about the posted complaint.
                                  Updated by keswaramurthi Jan 02, 2019 sorry 2.1.2019

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                                    P
                                    Jan 3, 2019
                                    Jan 1, 2019
                                    Patiala, Punjab
                                    My brother send me the courier from Canada on 1-12-18 and received the courier on 1-1-19. But when I opened my carton so many items are missing. I also paid custom penalty of rs.2678. My consignment number is CAN002629 from Canada and from India I get D[protected] consignment number. In my courier there is no any objected product. Only clothing, accessories n shoes were in my courier. I want to know where are my missing stuff.

                                    Complaint Status


                                    [Jan 01, 2019] First Flight Couriers customer support has been notified about the posted complaint.
                                    My Pan card was despatched by department against consignment receipt No B903Z6221891 from Mumbai. The packet was in the name of Suraj Kumar, Village Nadil Khera Distt Unnao
                                    As per your site the packet was reached unnao on[protected], but I have not received the packet till date.
                                    Please check the position

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                                      D
                                      Dec 31, 2018
                                      Allahabad, Uttar Pradesh
                                      Sir
                                      Mera pan card jo ki mumbai se ghazipur beja gya h
                                      Aur vah ghazipur 26/12/2018 ko pahuch gya h
                                      Lekin ab koi age update nhi kiya ja rha aur mughe abhi tk mera pan nhi mila vo ghazipur me hi rkha h use aage nhi badaya ja rha h
                                      Please use jald se jald beje
                                      Mera consignment no. B903z9678860
                                      Address name deepak kushawaha s/o rambriksha kushawaha
                                      Vill. Kapurpur
                                      Post head post office
                                      Dist. Ghazipur
                                      Pin code 233001
                                      not deliver my pan card in time period

                                      Complaint Status


                                      [Dec 31, 2018] First Flight Couriers customer support has been notified about the posted complaint.

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