Show menu
Close
FAQ FAQ Categories Categories Sign in Sign in
Close
First Flight Couriers
First Flight Couriers Ltd.
Customer satisfaction rating: 18%
3013
COMPLAINTS
ADVERTISEMENT

First Flight Couriers Customer Care

FacebookLinkedIn
Address
D 58/12, A-7, TVS Building, Sigra
Varanasi
Varanasi District
Uttar Pradesh
India - 221010
Landmarks:Opp. to Shaheed Udyan Singh Park

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
306
down
257
up
259
down
261
up
95
down
111
up
66
down
90
up
17
down
46
+91 16 1394 4444  [Ludhiana]
up
27
down
56
+91 36 1260 8547  [Guwahati]
up
13
down
44
up
17
down
48
+91 17 2394 4444  [Chandigarh]
up
35
down
66
up
24
down
56
up
30
down
63
up
35
down
68
+91 36 1251 6152  [Guwahati]
up
14
down
48
+91 65 7394 4444  [Jamshedpur]
up
44
down
78
up
9
down
43
up
30
down
65
+91 79 3944 4444  [Ahmedabad]
up
16
down
51
up
12
down
47
+91 22 3957 6666  [Corp. & Regd. Office]
up
21
down
58
up
23
down
60
up
37
down
75
up
25
down
65
up
17
down
58
up
17
down
58
+91 80 3944 4444  [Bengaluru]
up
22
down
69
+91 80 3379 9999  [Bengaluru]
up
44
down
100
+91 40 3944 4444  [Hyderabad]
up
36
down
98

Additional info
Corporate & Registered Office
G–1001/02, 10th Floor, Lotus Corporate Park, Off Jay Coach Flyover, Western Express Highway, Goregaon (E), Mumbai 400 063
Tel: +91 22 3957 6666
Fax: +91 22 3952 0803

Regional Head Offices
Ahmedabad
103/104, Premium House, Opp. to Gandhigram Railway Station, Off Ashram Road, Ahmedabad 380006
Tel: +91 79 3944 4444
Fax: +91 79 3983 5384

Bengaluru
89, I & II Floor, South Wing, A M Plaza, Airport Main Road, Vimanapura, Bangalore 560017
Tel:
+91 80 3379 9999
+91 80 3944 4444
Fax: +91 80 3058 5655

Chandigarh
Plot No. 406-A Phase II, Ind. Area, Chandigarh
Tel: +91 17 2394 4444
Fax: +91 17 2301 7715

Chennai
IA, IC, Century Plaza, 560-562, Anna Salai, Chennai 600018
Tel:
+91 44 4202 7788
+91 44 3379 9999
Fax: +91 44 2432 8882

Delhi
408, Vishal Bhavan, 95 Nehru Place, New Delhi 110019
Tel:
+91 11 3093 6666
+91 11 3944 4444
Fax: +91 11 3094 6026

Gurgaon
First Flight Couriers Ltd., Plot No. 895, Udyog Vihar, Phase-1, Gurgaon
Tel: +91 12 4394 4444

Guwahati
Piali Phukan Road, Rehabari, Guwahati
Tel:
+91 36 1260 8547
+91 36 1251 6152

Hyderabad
1-8-869, Sanjar Plaza, 2nd and 3rd Floor, Prakash Nagar, Begumpet, Hyderabad 500016
Tel: +91 40 3944 4444
Fax: +91 40 3913 1222

Indore
G-1, Radhakrishna Complex, Opp MPFC, Getha Bhawan Square, A.B. Road, Indore 452001
Tel: +91 73 1394 4444
Fax: +91 73 1307 1073

Jaipur
309, Shalimar Complex, Church Lane, M.I. Rd., Jaipur 302001
Tel: +91 14 1394 4444

Jamshedpur
76-B, 4th Floor, Shreeji Archade, Pennar Road, Sakchi, Jamshedpur
Tel: +91 65 7394 4444
Fax: +91 65 7304 8892

Kochi
XL/986, T.D. Rd., Cochin 682011
Tel:
+91 48 4394 4444
+91 48 4308 6666
Fax: +91 48 4301 6587

Kolkata
CD89, Sector 1, Salt Lake, Kolkota 700064
Tel: +91 33 3944 4444
Fax: +91 33 3026 1761

Lucknow
Unit No. 414/415, Second Floor, Sahara Trade Centre, Faizabad Road, Lucknow 226016
Tel: +91 52 2394 4444
Fax: +91 52 2398 1642

Ludhiana
1-2-3-4, 2nd Floor, Jandu Tower, Miller Ganj, G.T. Rd., Ludhiana 141003
Tel: +91 16 1394 4444
Fax: +91 16 1306 7699

Mumbai
Klick Nixon Estate, Millennium Caribonum Bldg., Sakivihar Road, Chandivli, Andheri (E), Mumbai 400072
Tel: +91 22 3954 6666
Fax: +91 22 3950 6016

Noida
B-116, Sector 2, Noida
Tel: +91 12 0394 4444
Fax: +91 12 0336 8902

Pune
427/8, Gultekdi Industrial Estate, Opp. Chandrashekhar Agashe College, Near Prabhat Printing Press, Pune 411037
Tel: +91 20 3944 4444
Fax: +91 20 3058 6384

Salem
N.S.S. Building, 1st Floor Door No 19/2 AB, Gandhinager, Behind Chennai Silks, Annapuram, Salem 636004
Tel:
+91 42 7394 4444
+91 44 3379 9999
+91 42 7304 8224
Fax: +91 42 7246 9154

International Offices
Canada
FFCL Couriers Inc., 2960 Drew Road, Unit 157, Mississauga ON L4T 0A1, Canada
Tel: +1 905 673 9631

Kenya
First Flight Couriers (Africa) Ltd., Farm Auto Parts Complex, Next to Plaza 2000, Mombasa Road, Nairobi, Kenya, P.O. Box 41484-00100
Tel:
+254 20 651 002
+254 20 651 004
+254 20 650 177
+254 20 650 178
Fax: +254 20 650 327

Malaysia
First Flight Couriers SDN BBD (Johar Bahru) Malaysia, No. 29, Jalan Molek 1/29, Taman Molek, 81100, Johor Bahru, Johor, Malaysia
Tel: +60 7355 5290
Fax: +60 7353 5290

First Flight Couriers Sdn Bhd (Kuala Lumpur) Malaysia, No 117, Jalan PJS 11/2, Bandar Sunway, Subang Indah, 46000, Petaling Jaya, Selangor, Malaysia
Tel: +60 356 315 099
Fax: +60 356 363 099

Nepal
Gaushala Road, Near Kathmandu Airport, Kathmandu, Nepal
Tel: +977 1448 6239 & +977 1446 3142
Fax: +977 1446 3130

Oman
Towell Barwil Co. LLC, Barwil Unitor Ships Service, P.O. Box: 61 - Muttrah, P.C. 114, Oman
Tel:
+968 2481 0462
+968 2481 6570
Fax: +968 2481 7633
Mob: +968 9933 0271

Qatar
First Flight Couriers (Middle East) WLL, P.O. Box: 8681, Doha, Qatar
Tel: +974 4470 2300
Fax: +974 4444 2385

Singapore
First Flight Singapore Pte Ltd., Unit 203 A, 204 Sats Airfreight Terminal-1, Changi Airfreight Centre, Airport Cargo Road, Singapore 819461
Tel: +65 6542 1109
Fax: +65 6542 1832

United Arab Emirates
First Flight Couriers (Middle East) LLC, P.O. Box: 28859, Dubai, United Arab Emirates
Tel: +971 4262 7766
Fax: +971 4268 4800, +971 4266 7890
Abu Dhabi Branch:
Tel: +971 2677 3344
Fax: +971 2672 3369
Sharjah Branch:
Tel: +971 6555 7766
Fax: +971 6555 7767

United Kingdom
Head Office, First Flight Couriers Europe Ltd., Unit 3, Alice Way, Hounslow Business Park, Hounslow TW3 3UD
Tel: +44 20 8572 7766
Fax: +44 20 8572 7755

United States of America
Suite Number: 500, 42 West, 38th Street, NewYork 10018, United States of America
Tel: +1 212 382 1741
Fax: +1 212 997 0021

View More Information...

Customer satisfaction rating
18%
Complaints
3013
Pending
0
Resolved
547
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

First Flight Couriers related photos (929)

First Flight Couriers Complaints & Reviews

Sort by:

Sir i made a request for a new pan card vide application no n-[protected] dated : 21/12/2018.
My physical pan card which was dispatched by nsdl on 04-jan-2019 by first flight couriers pvt. Ltd courier vide airway bill no. B904z0115022, at the address for communication which was scheduled to be delivered on 14-jan-2019.
When it was not delivered to me on the scheduled date, i checked the status of the pan card on the first flight website on 15-jan-2019, it showed that my courier is returned to the origin.

When i tried to inquire about the status of aforesaid courier from the first flight local office of first flight in chowk, lucknow, they informed me that my pan card is returned to nsdl.

They did not give any genuine reason for non-delivery and made frivolous excuses.
I want to bring to your kind notice that neither any delivery person came to my house for the final delivery of the pan card nor i received any phone call regarding the same

On further inquiry they told me that neither they deliver the pan card physically at the customer address nor they call customers to collect the pan card. They just sent a computer generated sms and it's upto the customer to collect it or it will be returned without informing the customer. They straight forwardly told me that it's not their responsibility to deliver the pan card.

Further on 19-jan-2019, i received a call from a number +[protected]and the person on the other end told me that my pan card has returned and that i should collect it from first flight chowk lucknow office. When i went there to collect the pan card they told me that nobody from their office called anyone to collect pan card. They asked me for the mobile number from which i received a call.in the first instance they denied that this number belonged to them. I immediately called back that number infront of them and to my utter surprise it started ringing in the first flight office itself.
When they realized that their sham and lies are being exposed they said the person who called from that number is not here and that he will come back after three days. So they asked me to go back and enquire after three days. By now i fully realized that they were simply lying.
When i asked for the name of the person who called me.. They started fighting me and asked me that it's not their responsibility to deliver the card and if i have any problem then i should complaint to the nsdl or first flight corporate office.

Therefore i am raising this complaint in this forum to seek help regarding the unprofessional and unruly behaviour of staff the first flight courier services chowk lucknow branch.

Complaint Status


[Jan 19, 2019] First Flight Couriers customer support has been notified about the posted complaint.
To investigate matter further email your PAN and complaint to [protected]@nsdl.co.in

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    ADVERTISEMENT

    First flight is having the worst customer service and they have updated the status as delivered and that too to the destination but the courier is not yet delivered to the respective person and i sent this courier on 3rd january, 2019 from bangalore to jharkhan (Chakradharpur). If they are not going to deliver it properly why don't they return it that also they are not doing. I want to escalate this case immediately!!!

    Worst service!!!

    Complaint Status


    [Jan 19, 2019] First Flight Couriers customer support has been notified about the posted complaint.
    Respected sir,
    the pan was dispatched by 9th of january.
    i got CN number i.e B904Z1442353,
    but it shows invalid tracking number.
    please help. as the pan card is important for various subject of matter.
    I made this pan card online on NSDL
    hope so i get any feedback of it
    My PAN card is arrived at the nearest branch of first flight. But I was unable to get my PAN card from that. The phone is always engaged and no response from that side. Please provide me the details of serviceable Pincode 221008. I will personally collect from my nearest branch.

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      ADVERTISEMENT

      I am DINESH LODHA Airway bill number B904Z0122723 is not received by me
      Other person Recived My Shipment Name Is Naresh Who Is Naresh
      So Plese Deliver My Shipment Is Urgently To Parvati Dham Apartment Near Church Central Park Nallasopar East Mobile Number [protected]
      not received my shipment

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        ADVERTISEMENT

        Mobile pr msg aa chuka he article delivery ka but article mujhe receive nhi hua he ek bar pahle bhi asa hi kiya gaya he aur staff ka nature coprative nhi he badtamiji se bat krte he jawab bhi sahi se nhi dete he aur office pr search krte hue pahuche tb bhi koi help nhi hui delivery boy ko call kiya to uska jawab tha ki office 12 bje open hoga tb call krna aur 12 ke bad se uska number band he. Article number b904z1455986 ke liye mujhe plz help kr dijiye aage se koi article ffcl se nhi mangwaunga

        Nilesh jariya
        [protected]

        Complaint Status


        [Jan 18, 2019] First Flight Couriers customer support has been notified about the posted complaint.

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          ADVERTISEMENT
          Hello sir am from bareilly my issue is that you're service is not good in bareilly.. I have one courier including a pan card...
          ADVERTISEMENT

          Sadden to inform the misconduct by ms. Sheetal from pune office. This lady was indecent, and showed unprofessional conduct. This is really disheartening for a company like firstflight to have hired such jerks. While my courier (Bill no. Attached) j991m8219854. Was delayed for 10days since pick up from allahabad was delivered at my residence only today after much follow up. When i contacted allahabad office, they confirmed to have reached on 9 january only after booked on 7 january, when i questioned ms. Sheetal, why there was no call from their end to inform the delay she not only spoke rudely but spoke like an illeterate, that why i am enquiring after 10days, why did not i call earlier... She is such an # that she simply asked me to contact allahabad branch since she was not happy that i got her number and called because she asked me where did i get this number. I am seriously not happy with the way firstflight personal acted in my case.
          Request your immediate response.

          Regards,
          Joy deep chatterjee
          [protected]
          unprofessional response from ms. sheetal, firstflight office pune

          Complaint Status


          [Jan 18, 2019] First Flight Couriers customer support has been notified about the posted complaint.

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            ADVERTISEMENT

            I have booked courier from wardha (Maharashtra) on dated 15/01/2019 to navi mumbai vide docate no-m[protected].

            The courier is received with broken of seal & missing of trimmer, charger & blutooth earphones.

            We have faith in first flight courier but with this booking, we are going to stop courier with first flight courier.

            Thanks & regards,

            Bhushan chaudhari

            +91-[protected]
            incomplete courier received — docket no - m93000377059
            incomplete courier received — docket no - m93000377059

            Complaint Status


            [Jan 18, 2019] First Flight Couriers customer support has been notified about the posted complaint.

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              ADVERTISEMENT

              My cn. B903z6296335

              Tracking details - # b903z6296335 (Ref. #[protected])
              Location date local time status
              Nandurbar [protected] 11:01 arrived at nandurbar branch
              Nandurbar [protected] 11:01 arrived at nandurbar
              Mumbai [protected] 14:18 dispatched from major acc. Hub
              Mumbai [protected] 23:36 booked at major acc. Hub

              Abhi tak muje mera couriers in hand nahi mila hai

              Aur online tracking details me delivered bata raha hai

              Complaint Status


              [Jan 17, 2019] First Flight Couriers customer support has been notified about the posted complaint.

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                ADVERTISEMENT
                Im calling first flight courier continues but they are not receiving the call what should i do the delivery date of my first...
                ADVERTISEMENT

                A Consignment came from Chennai through first flight, your delivery boy called me on 20th December 2018 for consignment, when I reached on gate and called him then he told me I am giving delivery to someone, I will be reach within an hours, after 1 hours when I called him then he told me today I can not give delivery because my relative passed away, will be deliver on 24th december 2018, but not delivered, now consignment showing delivered on 20th december 2018, daily I am taking follow-up, No action taken from your associate, consignment details are given below .
                Docket No. C991Z4987701
                Mushfique Alam
                from Honda Motorcycle and Scooter
                [protected]
                status delivered but consignment not received

                Complaint Status


                [Jan 17, 2019] First Flight Couriers customer support has been notified about the posted complaint.

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  ADVERTISEMENT

                  I applied for pan card detail change and the nsdl website shows new pan card will be delivered to me on 26th december 2018 but the first flight courier did not delivered it to my home and current status shown in first flight website is they sent it back to origin for tracing id m991q5967809. Help me in resolving my issue as i need my pan card as soon as possible.

                  Complaint Status


                  [Jan 16, 2019] First Flight Couriers customer support has been notified about the posted complaint.
                  Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    ADVERTISEMENT

                    Status checked against the first flight courier awb no. B903z6230072 . This document is at mohali since 26 dec 18. But till now no body has made a call to me. Now i am unable to where is this document. Admin is requested to look into the matter. The disciplinary action may be initiated against them. They have mentioned that party is not available . How is this? i have been waiting for the same since a long time.

                    Complaint Status


                    [Jan 16, 2019] First Flight Couriers customer support has been notified about the posted complaint.
                    Pan card is not delivered to home asked to collect in office

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      ADVERTISEMENT

                      A consignment sent by axis bank through first flight courier consignment no. D[protected] dated on 29 dec 2018. As on date the above mentioned consignment did not rec'd but your system show consignment has been delivered and rec'd by sing dated on 02 jan 2019. I can not understand how to rec'd my consignment when my door is locked from 25 dec 2018 to till date. Pl apprised current position of my consignment. If my consignment has not been delivered to till date pl resend to my consignment on my mailing address again.

                      Thanking you,

                      Shailendra kumar
                      Flat no 1006, tower c,
                      Sg impressions 58,
                      Raj nagar ext, ghaziabad
                      Pin 201017
                      Mb no [protected]/[protected]

                      Complaint Status


                      [Jan 15, 2019] First Flight Couriers customer support has been notified about the posted complaint.
                      Hi, we are here to help! Please DM us your registered contact details and we will revert shortly. Regards, Team Axis Bank.

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        ADVERTISEMENT

                        My new pan card dispatch threw first flight couriers but not received till.
                        acknowledgment number- [protected]
                        bill number- M991Q5182582

                        my contect number is [protected]

                        pls resolved on urgent base as i have more requirement of this

                        It seemed delivered on 15 oct 2018 but not received at our end till.so pls check and do need full .

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          ADVERTISEMENT
                          The docket number m991q6067180 was supposed to be delivered by 5 jan 2019. But it has not reached yet. Today is 14 jan 2019....
                          ADVERTISEMENT
                          We got messaged PAN card delivered to address but actually it was not delivered.

                          Why we got mesaage Pan deliverd....
                          ADVERTISEMENT

                          Sir
                          I have applied for new pan card on 19.12.2018.
                          The same has been dispatched by income tax department on 21.12.2018 through first flight courier vide cn no. B903z6230343 and provide expected date of delivery 31.12.2018.
                          But till now i have neither received my pan card nor received any information regarding the same.
                          I have urgent requirement of my pan card. Kindly take immediate action on the same and confirm me on my mobile no. [protected]

                          Complaint Status


                          [Jan 13, 2019] First Flight Couriers customer support has been notified about the posted complaint.
                          Our courier was booked on 19.12.2018 Docket no: A[protected] through FFCL, still we do not have any update to get Courier, please confirm the status of our Courier on urgent basis.

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            ADVERTISEMENT
                            B
                            Jan 13, 2019
                            My sending akshat stainless-steel induction stove bu, from amazon received to me in damage condition, has not received on...
                            ADVERTISEMENT
                            I have booked a docket on 4th jan 19 from wadi nagpur committed a delivery on next day it is 7 days now docket not delivered,...
                            ADVERTISEMENT

                            Dear sir / madam,

                            Ref.: consignment no. B903z8978975 (Ref. #[protected]

                            The above-mentioned consignment (Pan card) booked on 15-nov-2018 from mumbai hub but today is 12th jan 2019 still, courier is not received and also didn`t get any responses regarding of my courier till now.

                            Kindly check my courier and arrange for delivery.

                            Complaint Status


                            [Jan 12, 2019] First Flight Couriers customer support has been notified about the posted complaint.
                            Updated by Kamal Rajarathanam Jan 17, 2019 Any Update?

                            Still courier is not received.

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              ADVERTISEMENT
                              ADVERTISEMENT