First Flight Couriers
First Flight Couriers Ltd.
Customer satisfaction rating: 18%
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3346
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First Flight Couriers Customer Care

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Address
D 58/12, A-7, TVS Building, Sigra
Varanasi
Varanasi District
Uttar Pradesh
India - 221010
Landmarks:Opp. to Shaheed Udyan Singh Park

Customer Care Phone Numbers and Contacts

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+91 16 1394 4444  [Ludhiana]
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+91 36 1260 8547  [Guwahati]
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+91 17 2394 4444  [Chandigarh]
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+91 36 1251 6152  [Guwahati]
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+91 65 7394 4444  [Jamshedpur]
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+91 79 3944 4444  [Ahmedabad]
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+91 22 3957 6666  [Corp. & Regd. Office]
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+91 80 3944 4444  [Bengaluru]
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+91 80 3379 9999  [Bengaluru]
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+91 40 3944 4444  [Hyderabad]
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Additional info
Corporate & Registered Office
G–1001/02, 10th Floor, Lotus Corporate Park, Off Jay Coach Flyover, Western Express Highway, Goregaon (E), Mumbai 400 063
Tel: +91 22 3957 6666
Fax: +91 22 3952 0803

Regional Head Offices
Ahmedabad
103/104, Premium House, Opp. to Gandhigram Railway Station, Off Ashram Road, Ahmedabad 380006
Tel: +91 79 3944 4444
Fax: +91 79 3983 5384

Bengaluru
89, I & II Floor, South Wing, A M Plaza, Airport Main Road, Vimanapura, Bangalore 560017
Tel:
+91 80 3379 9999
+91 80 3944 4444
Fax: +91 80 3058 5655

Chandigarh
Plot No. 406-A Phase II, Ind. Area, Chandigarh
Tel: +91 17 2394 4444
Fax: +91 17 2301 7715

Chennai
IA, IC, Century Plaza, 560-562, Anna Salai, Chennai 600018
Tel:
+91 44 4202 7788
+91 44 3379 9999
Fax: +91 44 2432 8882

Delhi
408, Vishal Bhavan, 95 Nehru Place, New Delhi 110019
Tel:
+91 11 3093 6666
+91 11 3944 4444
Fax: +91 11 3094 6026

Gurgaon
First Flight Couriers Ltd., Plot No. 895, Udyog Vihar, Phase-1, Gurgaon
Tel: +91 12 4394 4444

Guwahati
Piali Phukan Road, Rehabari, Guwahati
Tel:
+91 36 1260 8547
+91 36 1251 6152

Hyderabad
1-8-869, Sanjar Plaza, 2nd and 3rd Floor, Prakash Nagar, Begumpet, Hyderabad 500016
Tel: +91 40 3944 4444
Fax: +91 40 3913 1222

Indore
G-1, Radhakrishna Complex, Opp MPFC, Getha Bhawan Square, A.B. Road, Indore 452001
Tel: +91 73 1394 4444
Fax: +91 73 1307 1073

Jaipur
309, Shalimar Complex, Church Lane, M.I. Rd., Jaipur 302001
Tel: +91 14 1394 4444

Jamshedpur
76-B, 4th Floor, Shreeji Archade, Pennar Road, Sakchi, Jamshedpur
Tel: +91 65 7394 4444
Fax: +91 65 7304 8892

Kochi
XL/986, T.D. Rd., Cochin 682011
Tel:
+91 48 4394 4444
+91 48 4308 6666
Fax: +91 48 4301 6587

Kolkata
CD89, Sector 1, Salt Lake, Kolkota 700064
Tel: +91 33 3944 4444
Fax: +91 33 3026 1761

Lucknow
Unit No. 414/415, Second Floor, Sahara Trade Centre, Faizabad Road, Lucknow 226016
Tel: +91 52 2394 4444
Fax: +91 52 2398 1642

Ludhiana
1-2-3-4, 2nd Floor, Jandu Tower, Miller Ganj, G.T. Rd., Ludhiana 141003
Tel: +91 16 1394 4444
Fax: +91 16 1306 7699

Mumbai
Klick Nixon Estate, Millennium Caribonum Bldg., Sakivihar Road, Chandivli, Andheri (E), Mumbai 400072
Tel: +91 22 3954 6666
Fax: +91 22 3950 6016

Noida
B-116, Sector 2, Noida
Tel: +91 12 0394 4444
Fax: +91 12 0336 8902

Pune
427/8, Gultekdi Industrial Estate, Opp. Chandrashekhar Agashe College, Near Prabhat Printing Press, Pune 411037
Tel: +91 20 3944 4444
Fax: +91 20 3058 6384

Salem
N.S.S. Building, 1st Floor Door No 19/2 AB, Gandhinager, Behind Chennai Silks, Annapuram, Salem 636004
Tel:
+91 42 7394 4444
+91 44 3379 9999
+91 42 7304 8224
Fax: +91 42 7246 9154

International Offices
Canada
FFCL Couriers Inc., 2960 Drew Road, Unit 157, Mississauga ON L4T 0A1, Canada
Tel: +1 905 673 9631

Kenya
First Flight Couriers (Africa) Ltd., Farm Auto Parts Complex, Next to Plaza 2000, Mombasa Road, Nairobi, Kenya, P.O. Box 41484-00100
Tel:
+254 20 651 002
+254 20 651 004
+254 20 650 177
+254 20 650 178
Fax: +254 20 650 327

Malaysia
First Flight Couriers SDN BBD (Johar Bahru) Malaysia, No. 29, Jalan Molek 1/29, Taman Molek, 81100, Johor Bahru, Johor, Malaysia
Tel: +60 7355 5290
Fax: +60 7353 5290

First Flight Couriers Sdn Bhd (Kuala Lumpur) Malaysia, No 117, Jalan PJS 11/2, Bandar Sunway, Subang Indah, 46000, Petaling Jaya, Selangor, Malaysia
Tel: +60 356 315 099
Fax: +60 356 363 099

Nepal
Gaushala Road, Near Kathmandu Airport, Kathmandu, Nepal
Tel: +977 1448 6239 & +977 1446 3142
Fax: +977 1446 3130

Oman
Towell Barwil Co. LLC, Barwil Unitor Ships Service, P.O. Box: 61 - Muttrah, P.C. 114, Oman
Tel:
+968 2481 0462
+968 2481 6570
Fax: +968 2481 7633
Mob: +968 9933 0271

Qatar
First Flight Couriers (Middle East) WLL, P.O. Box: 8681, Doha, Qatar
Tel: +974 4470 2300
Fax: +974 4444 2385

Singapore
First Flight Singapore Pte Ltd., Unit 203 A, 204 Sats Airfreight Terminal-1, Changi Airfreight Centre, Airport Cargo Road, Singapore 819461
Tel: +65 6542 1109
Fax: +65 6542 1832

United Arab Emirates
First Flight Couriers (Middle East) LLC, P.O. Box: 28859, Dubai, United Arab Emirates
Tel: +971 4262 7766
Fax: +971 4268 4800, +971 4266 7890
Abu Dhabi Branch:
Tel: +971 2677 3344
Fax: +971 2672 3369
Sharjah Branch:
Tel: +971 6555 7766
Fax: +971 6555 7767

United Kingdom
Head Office, First Flight Couriers Europe Ltd., Unit 3, Alice Way, Hounslow Business Park, Hounslow TW3 3UD
Tel: +44 20 8572 7766
Fax: +44 20 8572 7755

United States of America
Suite Number: 500, 42 West, 38th Street, NewYork 10018, United States of America
Tel: +1 212 382 1741
Fax: +1 212 997 0021

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Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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18%
Complaints
3346
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So far so good - The company responded to our notifications and is working on resolving complaints.

First Flight Couriers Complaints & Reviews

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I haven't received my pan card courier from first flight courier erode office, tamilnadu. I called the erode office and they responded as, it was delivered to me on 31.12.2018. I am available for the past five days to receive the courier. I asked the proof of courier delivered to me and they have responded very badly. Also i attached the photo image of my courier consignment no and it status as on 2.1.2018.
pan card not delivered to me
Jan 02, 2019

Complaint Status

First Flight Couriers customer support has been notified about the posted complaint.
Jan 02, 2019
Updated by keswaramurthi
sorry 2.1.2019
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    My brother send me the courier from Canada on 1-12-18 and received the courier on 1-1-19. But when I opened my carton so many items are missing. I also paid custom penalty of rs.2678. My consignment number is CAN002629 from Canada and from India I get D[protected] consignment number. In my courier there is no any objected product. Only clothing, accessories n shoes were in my courier. I want to know where are my missing stuff.
    Jan 01, 2019

    Complaint Status

    First Flight Couriers customer support has been notified about the posted complaint.
    My Pan card was despatched by department against consignment receipt No B903Z6221891 from Mumbai. The packet was in the name of Suraj Kumar, Village Nadil Khera Distt Unnao
    As per your site the packet was reached unnao on[protected], but I have not received the packet till date.
    Please check the position
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      Sir
      Mera pan card jo ki mumbai se ghazipur beja gya h
      Aur vah ghazipur 26/12/2018 ko pahuch gya h
      Lekin ab koi age update nhi kiya ja rha aur mughe abhi tk mera pan nhi mila vo ghazipur me hi rkha h use aage nhi badaya ja rha h
      Please use jald se jald beje
      Mera consignment no. B903z9678860
      Address name deepak kushawaha s/o rambriksha kushawaha
      Vill. Kapurpur
      Post head post office
      Dist. Ghazipur
      Pin code 233001
      not deliver my pan card in time period
      Dec 31, 2018

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      First Flight Couriers customer support has been notified about the posted complaint.
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        On 21st of dec 2018, i sent my packet worth rs 4000/- vide docket no w991m1675060 from meerut to ranchi through your first flight couriers office based in delhi road meerut. Till 30th of dec, the courier service has not delivered the goods to the concerned addresss at ranchi. Investigate and inform about the whereabouts of my packet. Treat this matter as urgent.
        Dec 30, 2018

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        First Flight Couriers customer support has been notified about the posted complaint.
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          As i get information for pan card office . my pan card is getting deliver by first flight couriers . and i visit first flight couriers website i saw my pan card get delived on 23 dec 2018 and still i didn't get my pan card please do need full as i getting to much of stress due to this issue m not be able to concentrate on my work . please help
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            I sent a courier from pune to thane through first flight. Consignmnt no. Is m[protected]. I sent the courier on 24th of dec....
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            Dear sir,
            I didn"t receive my parcel as my tracking no. M[protected], as i check my tracking no. It is showing it is delivered on27.12.2018. I already send mail to the authorize person of flight courier ([protected]@firstflight.net) as they are not giving any reply about my courier.

            Kindly help me in my issue as am waiting for my courier since 10 days.
            Waiting for reply in my case, please guide me.
            Dec 29, 2018

            Complaint Status

            First Flight Couriers customer support has been notified about the posted complaint.
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              I've applied for 3 pan cards in my family. They all were shipped via FFCL but none of them got delivered. There is no way to contact FFCL, the number on their website, no one receives the call.
              Without even calling me once they updated their tracking details that my address is wrong and sent me an sms saying that i've to visit their adress to collect my parcel with a phone number of that shop.
              I went to their address which i got in sms and to my surprise it doesn't exists. I enquired about it locals say there was no shop for FFCL ever.
              The phone number given in sms is always switched off.

              I tried emailing them but not a single satisfactory answer has been provided.
              I can share copies of my email too.

              Here are the tracking details of 3 parcels
              1. M991Q5947769
              2. B903Z9619077
              3. B903Z6228550

              Kindly look into the matter ASAP

              My Contact Details:
              Mobile : +91-[protected]
              Email: [protected]@gmail.com
              pan card not received through ffcl courier
              pan card not received through ffcl courier
              pan card not received through ffcl courier
              pan card not received through ffcl courier
              Dec 28, 2018

              Complaint Status

              First Flight Couriers customer support has been notified about the posted complaint.
              Dec 29, 2018
              Updated by ansarifauwaz
              No resolution has been provided yet & still it's been marked as resolved, why ?
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                I had booked a consignment containing urgent papers, bearing no. I[protected] through first flight corrior, srinagar kashmir on 20/12/2018.

                The consignment was destined for gurgoan haryana, but despite lapse of more than a week, my consignment is yet to be delivered at the destination address.

                Request you to look into reasons for not delivering the consignment.

                Regards,

                Javed
                Cell : [protected]
                Dec 27, 2018

                Complaint Status

                First Flight Couriers customer support has been notified about the posted complaint.
                May cas. I'd is j991m8159392
                This item sent[protected] but not received yet
                Please take a look and suggest
                My pan card in not receiv my velleg. RAJASTHAN jodhpur narwa please help con me [protected]
                Name DEVPAl Singh khichi
                Father name Shakti singh
                We make a courier from asr. To mum. (ref no. I[protected]) on saturday. But from courier dept. It has not been dispatched for mumbai on same day. Kindly dispatch the courier on urgent basis as it is too important to reach at its place as soon as possible. Kindly do the needful.
                Rajni1508's reply, Dec 18, 2018
                My courier (no. i10400601586) still not delivered. Kindly delivered it on urgent basis.
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                  [Resolved]

                  Sir/mam,
                  My pan card didnt reached to me or my address but it is showing that it is delivered to me.
                  Name: shivam katiyar
                  Location: lado sarai, new delhi-110030
                  Pan card no. : bynpk5035k
                  I think the delivery boy delivered the pan card to wrong address...
                  I want my pan card for documents like admission, bank account etc.
                  Please deliver it to me as soon as possible...

                  It is an urgent issue kindly look into this.
                  Please deliver my pan card to me on correct address

                  Tracking no, : b903z9669937
                  Aug 8, 2021
                  Complaint marked as Resolved 
                  Dec 27, 2018

                  Complaint Status

                  First Flight Couriers customer support has been notified about the posted complaint.
                  Dec 27, 2018
                  Updated by shivam201920
                  Your delivery boy gave my pan card to someone else.
                  But one way another i got it back.
                  pathetic service
                  Kindly teach your delivery boys to take courier back if there is someone not available.
                  The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
                  We found from our records that your grievance has been resolved as of now. Thanks for approaching and interacting with NSDL e-Governance.
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                    Hi, I am student staying away from home and on the eve of christmas and new years my parents sent me some expensive food goodies, they shipped from amritsar to reach vellore on 20th dec and I received the package tonight and its pretty unfortunate that the whole package was destroyed and eaten up, what the purpose of paying for premium delivery services if its gonna be scam. The carton was kept in really dirty condition that led to its damage, its all eaten up by rats
                    Its the duty of first flight to ensure that my package was securely delivered to me, I am facing a damage in thousands due to a lack of basic consumer service from this company.
                    I will attach the raw photos of the courier I received they are not picking up my call. As a consumer I fell cheated and this forum serves as testimony for getting consumer their rights.
                    I hope to get proper relief with this matter
                    thank you
                    expensive courier completely damaged and eaten up
                    expensive courier completely damaged and eaten up
                    expensive courier completely damaged and eaten up
                    expensive courier completely damaged and eaten up
                    Dec 27, 2018

                    Complaint Status

                    First Flight Couriers customer support has been notified about the posted complaint.
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                      [Resolved]

                      How many times i tried to contact ffcl customer care, head office, regional office local offices too.. But there is no response from your side. I already registered a complaint for not receiving my parcel, but till no body reply me and there is no proper communication. I need my parcel immediately because it is from nsdl department. So take necessary action asap...
                      Dec 26, 2018
                      Complaint marked as Resolved 
                      At-last i got my PAN card, But your side communication is too bad.. and local FFCL location is not properly updated. Very bad experience from FFCL side.. So much disappointment, ..
                      Dec 24, 2018

                      Complaint Status

                      First Flight Couriers customer support has been notified about the posted complaint.
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                        My parcel tracking number b903z9215571 it's not received yet, but i received a massage that it is delivered on 22.12.2018 01.00 there is something wrong, you provided contact number not working. So please take necessary action and please get back my parcel to me.. There is no proper communication from your side and customer service didn't pick call then how will i get information.. It's an important parcel for me i need it immediately if there is any other option for getting my parcel..
                        Dec 23, 2018

                        Complaint Status

                        First Flight Couriers customer support has been notified about the posted complaint.
                        Sir i am Manoj bavalgave from pimple nilakh kranti Nagar aundh post my bill no B903Z9459269 from your first flight Couriers I did not get my pan card please sir send my pan card on this number
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                          I had booked a parcel two days ago, it was a very urgent parcel, to be delivered by today, ie saturday, 22nd dec, they took extra amount for getting it specially delivered, but they did not deliver it today due to which we caused a lot of inconvinience, such a popular courier company with lots of tracking sites but not a single site showing the tracking update, very disappointed with so called popular brands, they r of no use, never will i suggest anyone to rely upon them, they never stick to their commitments, and they jst want to earn money
                          Dec 22, 2018

                          Complaint Status

                          First Flight Couriers customer support has been notified about the posted complaint.
                          Hi Team,

                          It's more that 7 days my courier not reached through first flight. Consignment number is J991M8189590
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                            Worst courier service i have seen in my life. My pancard was sent last month and did not receive it for more than a month now.. Not even a single contact number they have given is reachable. Why do any business if cannot even given a reachable phone number. How could there be any service where a single contact no is reachable in the whole country.. Worst at its peak..
                            Dec 21, 2018

                            Complaint Status

                            First Flight Couriers customer support has been notified about the posted complaint.
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                              Even though pan card despatched by NSDLTN on 26/10/2018 and expected delivery date given as 04/11/2018 consignment (903Z8282381) not yet delivered by first flight courier yelahanka new town bangalore inspite of my contact over the given phone number please arrange to dispatch the item immediately to avoid my mental tension. i have searched in the net and it is found that the company service is below average even though it is a paid service of the income tax department. all out efforts should be taken by the department while entrusting such job to a incapable company to avoid the mental agony of the citizen of our country.authorities should watch the performance of the respective company before awarding such job to serve the people of the country with all diligence.
                              Dec 20, 2018

                              Complaint Status

                              First Flight Couriers customer support has been notified about the posted complaint.
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                                My dox parcel is with first flight courier kurla west branch and my cn.: is b903z9205451 is pending for delivery. I got twice...
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                                [Resolved]

                                Kindly refer to your awb no. B903z9130441. I
                                As per your awb tracksing, the courier laying in bangalore since 13th of this month,
                                I. Have not received courier contains pan card my wife till date so far. Today i tried to contact your bangalore customercare phone nos, but no response. I am totally not understand what can i do it.
                                I. Am ex army officer, can you advise me, how i can get courier with out further delay please

                                Thanks and regards

                                Rajendran ak
                                Mobile no : [protected]
                                [protected]
                                Aug 8, 2021
                                Complaint marked as Resolved 
                                Dec 19, 2018

                                Complaint Status

                                First Flight Couriers customer support has been notified about the posted complaint.
                                We thank you for approaching us regarding your grievance. We are looking into your grievance on behalf of Income Tax Department and will revert back to you shortly. Inconvenience caused, if any is regretted .
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                                  I was supposed to receive my pan card which i have applied but i received an sms on 16/12/2018 saying it got delivered but it was not. The customer service executive on phone said even they would send it soon but asked to collect it in person if it was urgent. I dont understand why they call themselves as courier agents then. Here are the ref no below
                                  Delivery no : b903z9101724
                                  Dec 18, 2018

                                  Complaint Status

                                  First Flight Couriers customer support has been notified about the posted complaint.
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