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First Flight Couriers
First Flight Couriers Ltd.
Customer satisfaction rating: 18%
3014
COMPLAINTS
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First Flight Couriers Customer Care

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Address
D 58/12, A-7, TVS Building, Sigra
Varanasi
Varanasi District
Uttar Pradesh
India - 221010
Landmarks:Opp. to Shaheed Udyan Singh Park

Customer Care Phone Numbers and Contacts

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+91 16 1394 4444  [Ludhiana]
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+91 36 1260 8547  [Guwahati]
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+91 17 2394 4444  [Chandigarh]
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+91 36 1251 6152  [Guwahati]
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+91 65 7394 4444  [Jamshedpur]
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+91 79 3944 4444  [Ahmedabad]
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+91 22 3957 6666  [Corp. & Regd. Office]
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+91 80 3944 4444  [Bengaluru]
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+91 80 3379 9999  [Bengaluru]
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+91 40 3944 4444  [Hyderabad]
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Additional info
Corporate & Registered Office
Gā€“1001/02, 10th Floor, Lotus Corporate Park, Off Jay Coach Flyover, Western Express Highway, Goregaon (E), Mumbai 400 063
Tel: +91 22 3957 6666
Fax: +91 22 3952 0803

Regional Head Offices
Ahmedabad
103/104, Premium House, Opp. to Gandhigram Railway Station, Off Ashram Road, Ahmedabad 380006
Tel: +91 79 3944 4444
Fax: +91 79 3983 5384

Bengaluru
89, I & II Floor, South Wing, A M Plaza, Airport Main Road, Vimanapura, Bangalore 560017
Tel:
+91 80 3379 9999
+91 80 3944 4444
Fax: +91 80 3058 5655

Chandigarh
Plot No. 406-A Phase II, Ind. Area, Chandigarh
Tel: +91 17 2394 4444
Fax: +91 17 2301 7715

Chennai
IA, IC, Century Plaza, 560-562, Anna Salai, Chennai 600018
Tel:
+91 44 4202 7788
+91 44 3379 9999
Fax: +91 44 2432 8882

Delhi
408, Vishal Bhavan, 95 Nehru Place, New Delhi 110019
Tel:
+91 11 3093 6666
+91 11 3944 4444
Fax: +91 11 3094 6026

Gurgaon
First Flight Couriers Ltd., Plot No. 895, Udyog Vihar, Phase-1, Gurgaon
Tel: +91 12 4394 4444

Guwahati
Piali Phukan Road, Rehabari, Guwahati
Tel:
+91 36 1260 8547
+91 36 1251 6152

Hyderabad
1-8-869, Sanjar Plaza, 2nd and 3rd Floor, Prakash Nagar, Begumpet, Hyderabad 500016
Tel: +91 40 3944 4444
Fax: +91 40 3913 1222

Indore
G-1, Radhakrishna Complex, Opp MPFC, Getha Bhawan Square, A.B. Road, Indore 452001
Tel: +91 73 1394 4444
Fax: +91 73 1307 1073

Jaipur
309, Shalimar Complex, Church Lane, M.I. Rd., Jaipur 302001
Tel: +91 14 1394 4444

Jamshedpur
76-B, 4th Floor, Shreeji Archade, Pennar Road, Sakchi, Jamshedpur
Tel: +91 65 7394 4444
Fax: +91 65 7304 8892

Kochi
XL/986, T.D. Rd., Cochin 682011
Tel:
+91 48 4394 4444
+91 48 4308 6666
Fax: +91 48 4301 6587

Kolkata
CD89, Sector 1, Salt Lake, Kolkota 700064
Tel: +91 33 3944 4444
Fax: +91 33 3026 1761

Lucknow
Unit No. 414/415, Second Floor, Sahara Trade Centre, Faizabad Road, Lucknow 226016
Tel: +91 52 2394 4444
Fax: +91 52 2398 1642

Ludhiana
1-2-3-4, 2nd Floor, Jandu Tower, Miller Ganj, G.T. Rd., Ludhiana 141003
Tel: +91 16 1394 4444
Fax: +91 16 1306 7699

Mumbai
Klick Nixon Estate, Millennium Caribonum Bldg., Sakivihar Road, Chandivli, Andheri (E), Mumbai 400072
Tel: +91 22 3954 6666
Fax: +91 22 3950 6016

Noida
B-116, Sector 2, Noida
Tel: +91 12 0394 4444
Fax: +91 12 0336 8902

Pune
427/8, Gultekdi Industrial Estate, Opp. Chandrashekhar Agashe College, Near Prabhat Printing Press, Pune 411037
Tel: +91 20 3944 4444
Fax: +91 20 3058 6384

Salem
N.S.S. Building, 1st Floor Door No 19/2 AB, Gandhinager, Behind Chennai Silks, Annapuram, Salem 636004
Tel:
+91 42 7394 4444
+91 44 3379 9999
+91 42 7304 8224
Fax: +91 42 7246 9154

International Offices
Canada
FFCL Couriers Inc., 2960 Drew Road, Unit 157, Mississauga ON L4T 0A1, Canada
Tel: +1 905 673 9631

Kenya
First Flight Couriers (Africa) Ltd., Farm Auto Parts Complex, Next to Plaza 2000, Mombasa Road, Nairobi, Kenya, P.O. Box 41484-00100
Tel:
+254 20 651 002
+254 20 651 004
+254 20 650 177
+254 20 650 178
Fax: +254 20 650 327

Malaysia
First Flight Couriers SDN BBD (Johar Bahru) Malaysia, No. 29, Jalan Molek 1/29, Taman Molek, 81100, Johor Bahru, Johor, Malaysia
Tel: +60 7355 5290
Fax: +60 7353 5290

First Flight Couriers Sdn Bhd (Kuala Lumpur) Malaysia, No 117, Jalan PJS 11/2, Bandar Sunway, Subang Indah, 46000, Petaling Jaya, Selangor, Malaysia
Tel: +60 356 315 099
Fax: +60 356 363 099

Nepal
Gaushala Road, Near Kathmandu Airport, Kathmandu, Nepal
Tel: +977 1448 6239 & +977 1446 3142
Fax: +977 1446 3130

Oman
Towell Barwil Co. LLC, Barwil Unitor Ships Service, P.O. Box: 61 - Muttrah, P.C. 114, Oman
Tel:
+968 2481 0462
+968 2481 6570
Fax: +968 2481 7633
Mob: +968 9933 0271

Qatar
First Flight Couriers (Middle East) WLL, P.O. Box: 8681, Doha, Qatar
Tel: +974 4470 2300
Fax: +974 4444 2385

Singapore
First Flight Singapore Pte Ltd., Unit 203 A, 204 Sats Airfreight Terminal-1, Changi Airfreight Centre, Airport Cargo Road, Singapore 819461
Tel: +65 6542 1109
Fax: +65 6542 1832

United Arab Emirates
First Flight Couriers (Middle East) LLC, P.O. Box: 28859, Dubai, United Arab Emirates
Tel: +971 4262 7766
Fax: +971 4268 4800, +971 4266 7890
Abu Dhabi Branch:
Tel: +971 2677 3344
Fax: +971 2672 3369
Sharjah Branch:
Tel: +971 6555 7766
Fax: +971 6555 7767

United Kingdom
Head Office, First Flight Couriers Europe Ltd., Unit 3, Alice Way, Hounslow Business Park, Hounslow TW3 3UD
Tel: +44 20 8572 7766
Fax: +44 20 8572 7755

United States of America
Suite Number: 500, 42 West, 38th Street, NewYork 10018, United States of America
Tel: +1 212 382 1741
Fax: +1 212 997 0021

View More Information...

Customer satisfaction rating
18%
Complaints
3014
Pending
0
Resolved
547
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First Flight Couriers related photos (930)

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First Flight Couriers Complaints & Reviews

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B
Dec 30, 2018
New Delhi, Delhi
As i get information for pan card office . my pan card is getting deliver by first flight couriers . and i visit first flight couriers website i saw my pan card get delived on 23 dec 2018 and still i didn't get my pan card please do need full as i getting to much of stress due to this issue m not be able to concentrate on my work . please help

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    D
    Dec 29, 2018
    Mumbai, Maharashtra
    I sent a courier from pune to thane through first flight. Consignmnt no. Is m[protected]. I sent the courier on 24th of dec....
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    V
    Dec 29, 2018
    Pune, Maharashtra
    Dear sir,
    I didn"t receive my parcel as my tracking no. M[protected], as i check my tracking no. It is showing it is delivered on27.12.2018. I already send mail to the authorize person of flight courier ([protected]@firstflight.net) as they are not giving any reply about my courier.

    Kindly help me in my issue as am waiting for my courier since 10 days.
    Waiting for reply in my case, please guide me.

    Complaint Status


    [Dec 29, 2018] First Flight Couriers customer support has been notified about the posted complaint.

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      A
      Dec 27, 2018
      Mumbai, Maharashtra
      I've applied for 3 pan cards in my family. They all were shipped via FFCL but none of them got delivered. There is no way to contact FFCL, the number on their website, no one receives the call.
      Without even calling me once they updated their tracking details that my address is wrong and sent me an sms saying that i've to visit their adress to collect my parcel with a phone number of that shop.
      I went to their address which i got in sms and to my surprise it doesn't exists. I enquired about it locals say there was no shop for FFCL ever.
      The phone number given in sms is always switched off.

      I tried emailing them but not a single satisfactory answer has been provided.
      I can share copies of my email too.

      Here are the tracking details of 3 parcels
      1. M991Q5947769
      2. B903Z9619077
      3. B903Z6228550

      Kindly look into the matter ASAP

      My Contact Details:
      Mobile : +91-[protected]
      Email: [protected]@gmail.com
      pan card not received through ffcl courier
      pan card not received through ffcl courier
      pan card not received through ffcl courier
      pan card not received through ffcl courier

      Complaint Status


      [Dec 28, 2018] First Flight Couriers customer support has been notified about the posted complaint.
      Updated by ansarifauwaz Dec 29, 2018 No resolution has been provided yet & still it's been marked as resolved, why ?

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        J
        Dec 27, 2018
        Patti, Punjab
        I had booked a consignment containing urgent papers, bearing no. I[protected] through first flight corrior, srinagar kashmir on 20/12/2018.

        The consignment was destined for gurgoan haryana, but despite lapse of more than a week, my consignment is yet to be delivered at the destination address.

        Request you to look into reasons for not delivering the consignment.

        Regards,

        Javed
        Cell : [protected]

        Complaint Status


        [Dec 27, 2018] First Flight Couriers customer support has been notified about the posted complaint.
        May cas. I'd is j991m8159392
        This item sent[protected] but not received yet
        Please take a look and suggest
        My pan card in not receiv my velleg. RAJASTHAN jodhpur narwa please help con me [protected]
        Name DEVPAl Singh khichi
        Father name Shakti singh
        We make a courier from asr. To mum. (ref no. I[protected]) on saturday. But from courier dept. It has not been dispatched for mumbai on same day. Kindly dispatch the courier on urgent basis as it is too important to reach at its place as soon as possible. Kindly do the needful.
        Rajni1508's reply, Dec 18, 2018
        My courier (no. i10400601586) still not delivered. Kindly delivered it on urgent basis.
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          S
          Dec 27, 2018
          Gurgaon, Haryana
          Sir/mam,
          My pan card didnt reached to me or my address but it is showing that it is delivered to me.
          Name: shivam katiyar
          Location: lado sarai, new delhi-110030
          Pan card no. : bynpk5035k
          I think the delivery boy delivered the pan card to wrong address...
          I want my pan card for documents like admission, bank account etc.
          Please deliver it to me as soon as possible...

          It is an urgent issue kindly look into this.
          Please deliver my pan card to me on correct address

          Tracking no, : b903z9669937

          Complaint Status


          [Dec 27, 2018] First Flight Couriers customer support has been notified about the posted complaint.
          Updated by shivam201920 Dec 27, 2018 Your delivery boy gave my pan card to someone else.
          But one way another i got it back.
          pathetic service
          Kindly teach your delivery boys to take courier back if there is someone not available.
          The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
          We found from our records that your grievance has been resolved as of now. Thanks for approaching and interacting with NSDL e-Governance.
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            K
            Dec 26, 2018
            Vellore, Tamil Nadu
            Hi, I am student staying away from home and on the eve of christmas and new years my parents sent me some expensive food goodies, they shipped from amritsar to reach vellore on 20th dec and I received the package tonight and its pretty unfortunate that the whole package was destroyed and eaten up, what the purpose of paying for premium delivery services if its gonna be scam. The carton was kept in really dirty condition that led to its damage, its all eaten up by rats
            Its the duty of first flight to ensure that my package was securely delivered to me, I am facing a damage in thousands due to a lack of basic consumer service from this company.
            I will attach the raw photos of the courier I received they are not picking up my call. As a consumer I fell cheated and this forum serves as testimony for getting consumer their rights.
            I hope to get proper relief with this matter
            thank you
            expensive courier completely damaged and eaten up
            expensive courier completely damaged and eaten up
            expensive courier completely damaged and eaten up
            expensive courier completely damaged and eaten up

            Complaint Status


            [Dec 27, 2018] First Flight Couriers customer support has been notified about the posted complaint.

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              [Resolved]

              S
              Dec 24, 2018
              Coimbatore, Tamil Nadu
              How many times i tried to contact ffcl customer care, head office, regional office local offices too.. But there is no response from your side. I already registered a complaint for not receiving my parcel, but till no body reply me and there is no proper communication. I need my parcel immediately because it is from nsdl department. So take necessary action asap...
              Complaint marked as Resolved Dec 26, 2018
              At-last i got my PAN card, But your side communication is too bad.. and local FFCL location is not properly updated. Very bad experience from FFCL side.. So much disappointment, ..

              Complaint Status


              [Dec 24, 2018] First Flight Couriers customer support has been notified about the posted complaint.

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                S
                Dec 23, 2018
                Coimbatore, Tamil Nadu
                My parcel tracking number b903z9215571 it's not received yet, but i received a massage that it is delivered on 22.12.2018 01.00 there is something wrong, you provided contact number not working. So please take necessary action and please get back my parcel to me.. There is no proper communication from your side and customer service didn't pick call then how will i get information.. It's an important parcel for me i need it immediately if there is any other option for getting my parcel..

                Complaint Status


                [Dec 23, 2018] First Flight Couriers customer support has been notified about the posted complaint.
                Sir i am Manoj bavalgave from pimple nilakh kranti Nagar aundh post my bill no B903Z9459269 from your first flight Couriers I did not get my pan card please sir send my pan card on this number

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                  V
                  Dec 22, 2018
                  Raipur, Chhattisgarh
                  I had booked a parcel two days ago, it was a very urgent parcel, to be delivered by today, ie saturday, 22nd dec, they took extra amount for getting it specially delivered, but they did not deliver it today due to which we caused a lot of inconvinience, such a popular courier company with lots of tracking sites but not a single site showing the tracking update, very disappointed with so called popular brands, they r of no use, never will i suggest anyone to rely upon them, they never stick to their commitments, and they jst want to earn money

                  Complaint Status


                  [Dec 22, 2018] First Flight Couriers customer support has been notified about the posted complaint.
                  Hi Team,

                  It's more that 7 days my courier not reached through first flight. Consignment number is J991M8189590

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                    A
                    Dec 21, 2018
                    Chennai, Tamil Nadu
                    Worst courier service i have seen in my life. My pancard was sent last month and did not receive it for more than a month now.. Not even a single contact number they have given is reachable. Why do any business if cannot even given a reachable phone number. How could there be any service where a single contact no is reachable in the whole country.. Worst at its peak..

                    Complaint Status


                    [Dec 21, 2018] First Flight Couriers customer support has been notified about the posted complaint.

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                      G
                      Dec 20, 2018
                      Bengaluru, Karnataka
                      Even though pan card despatched by NSDLTN on 26/10/2018 and expected delivery date given as 04/11/2018 consignment (903Z8282381) not yet delivered by first flight courier yelahanka new town bangalore inspite of my contact over the given phone number please arrange to dispatch the item immediately to avoid my mental tension. i have searched in the net and it is found that the company service is below average even though it is a paid service of the income tax department. all out efforts should be taken by the department while entrusting such job to a incapable company to avoid the mental agony of the citizen of our country.authorities should watch the performance of the respective company before awarding such job to serve the people of the country with all diligence.

                      Complaint Status


                      [Dec 20, 2018] First Flight Couriers customer support has been notified about the posted complaint.

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                        S
                        Dec 20, 2018
                        Mumbai, Maharashtra
                        I dont received the delivery of my pan card
                        By first flight.

                        Name :- sarang anand bhalerao
                        Acknowledgement...
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                        S
                        Dec 20, 2018
                        Chennai, Tamil Nadu
                        My dox parcel is with first flight courier kurla west branch and my cn.: is b903z9205451 is pending for delivery. I got twice...
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                        R
                        Dec 19, 2018
                        Bengaluru, Karnataka
                        Kindly refer to your awb no. B903z9130441. I
                        As per your awb tracksing, the courier laying in bangalore since 13th of this month,
                        I. Have not received courier contains pan card my wife till date so far. Today i tried to contact your bangalore customercare phone nos, but no response. I am totally not understand what can i do it.
                        I. Am ex army officer, can you advise me, how i can get courier with out further delay please

                        Thanks and regards

                        Rajendran ak
                        Mobile no : [protected]
                        [protected]

                        Complaint Status


                        [Dec 19, 2018] First Flight Couriers customer support has been notified about the posted complaint.
                        We thank you for approaching us regarding your grievance. We are looking into your grievance on behalf of Income Tax Department and will revert back to you shortly. Inconvenience caused, if any is regretted .

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                          N
                          Dec 18, 2018
                          Alappuzha, Kerala
                          I was supposed to receive my pan card which i have applied but i received an sms on 16/12/2018 saying it got delivered but it was not. The customer service executive on phone said even they would send it soon but asked to collect it in person if it was urgent. I dont understand why they call themselves as courier agents then. Here are the ref no below
                          Delivery no : b903z9101724

                          Complaint Status


                          [Dec 18, 2018] First Flight Couriers customer support has been notified about the posted complaint.

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                            S
                            Dec 17, 2018
                            Hyderabad, Telangana
                            Our company pan card was supposed to be delivered by first flight. The message on the nsdl portal shows this:

                            Your pan card has been dispatched on 27-nov-2018 by first flight couriers pvt. Ltd courier vide airway bill no. M991q5690912, at the address for communication* indicated by you in the application. The pan card is expected to be delivered by 07-dec-2018.

                            Today, on the 17th of december, the status on the first flight portal still shows out for delivery.

                            What sheer stupidity and utter recklessness.

                            Complaint Status


                            [Dec 17, 2018] First Flight Couriers customer support has been notified about the posted complaint.
                            Inconvenience caused is highly regretted. Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in

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                              [Resolved]

                              T
                              Dec 17, 2018
                              Delhi, Delhi
                              My consignment number b903z8668195 is still not delivered. It is pending from nov 2018. There are not contact number of first flight which is working. I was continuously trying to reach out your contact number but no response received. Shop no-1a-1 acharya niketan below china market delhi-110091 contact number [protected] is switch off. Even i tried to contact on[protected] no response received. Request you to help me getting my pan card.
                              Complaint marked as Resolved Jan 15, 2019
                              i received my pan card

                              Complaint Status


                              [Dec 17, 2018] First Flight Couriers customer support has been notified about the posted complaint.
                              Inconvenience caused is highly regretted. Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in

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                                R
                                Dec 17, 2018
                                Delhi, Delhi
                                I am not satisfied your delivery boys in raebareli my pan card not delivered at my home and dont like talking behaviour contact...
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                                R
                                Dec 16, 2018
                                Bengaluru, Karnataka
                                Consignment no. B903z9096354 was expected to be delivered by 11 dec 18. Till date it is not received. One sms received that...
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