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First Flight Couriers Complaints & Reviews

www.firstflight.net

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Updated: Aug 8, 2023

Complaints 3353

Resolved

612

Unresolved

2741

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Address: 190001

Website: Gurgoan

I had booked a consignment containing urgent papers, bearing no. I[protected] through first flight corrior, srinagar kashmir on 20/12/2018.

The consignment was destined for gurgoan haryana, but despite lapse of more than a week, my consignment is yet to be delivered at the destination address.

Request you to look into reasons for not delivering the consignment.

Regards,

Javed
Cell : [protected]

First Flight Couriers customer support has been notified about the posted complaint.

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S

SRINIVAS KUSHWAHA

from Delhi, Delhi

Dec 27, 2018

May cas. I'd is j991m8159392
This item sent[protected] but not received yet
Please take a look and suggest

D

Devpal Singh Khichi Narwa

from Udaipur, Rajasthan

Dec 27, 2018

My pan card in not receiv my velleg. RAJASTHAN jodhpur narwa please help con me [protected]
Name DEVPAl Singh khichi
Father name Shakti singh

R

Rajni1508

from Harda, Madhya Pradesh

Dec 27, 2018

We make a courier from asr. To mum. (ref no. I[protected]) on saturday. But from courier dept. It has not been dispatched for mumbai on same day. Kindly dispatch the courier on urgent basis as it is too important to reach at its place as soon as possible. Kindly do the needful.

Rajni1508's reply, Dec 18, 2018

My courier (no. i10400601586) still not delivered. Kindly delivered it on urgent basis.

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Address: New Delhi, Delhi, 110030

Sir/mam,
My pan card didnt reached to me or my address but it is showing that it is delivered to me.
Name: shivam katiyar
Location: lado sarai, new delhi-110030
Pan card no. : bynpk5035k
I think the delivery boy delivered the pan card to wrong address...
I want my pan card for documents like admission, bank account etc.
Please deliver it to me as soon as possible...

It is an urgent issue kindly look into this.
Please deliver my pan card to me on correct address

Tracking no, : b903z9669937

Aug 8, 2021

Complaint marked as Resolved

First Flight Couriers customer support has been notified about the posted complaint.

Dec 27, 2018

Updated by shivam201920 Your delivery boy gave my pan card to someone else.
But one way another i got it back.
pathetic service
Kindly teach your delivery boys to take courier back if there is someone not available.

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Dec 31, 2018

The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Dec 31, 2018

https://www.consumercomplaints.in/first-flight-couriers-pan-card-delivered-to-so...⇄

NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Dec 31, 2018

We found from our records that your grievance has been resolved as of now. Thanks for approaching and interacting with NSDL e-Governance.

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Address: Amritsar, Punjab, 143008

Website: www.firstflight.net

Hi, I am student staying away from home and on the eve of christmas and new years my parents sent me some expensive food goodies, they shipped from amritsar to reach vellore on 20th dec and I received the package tonight and its pretty unfortunate that the whole package was destroyed and eaten up, what the purpose of paying for premium delivery services if its gonna be scam. The carton was kept in really dirty condition that led to its damage, its all eaten up by rats
Its the duty of first flight to ensure that my package was securely delivered to me, I am facing a damage in thousands due to a lack of basic consumer service from this company.
I will attach the raw photos of the courier I received they are not picking up my call. As a consumer I fell cheated and this forum serves as testimony for getting consumer their rights.
I hope to get proper relief with this matter
thank you

+4 photos

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Address: 641049

How many times i tried to contact ffcl customer care, head office, regional office local offices too.. But there is no response from your side. I already registered a complaint for not receiving my parcel, but till no body reply me and there is no proper communication. I need my parcel immediately because it is from nsdl department. So take necessary action asap...

Dec 26, 2018

Complaint marked as Resolved

At-last i got my PAN card, But your side communication is too bad.. and local FFCL location is not properly updated. Very bad experience from FFCL side.. So much disappointment, ..

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Address: 641049

My parcel tracking number b903z9215571 it's not received yet, but i received a massage that it is delivered on 22.12.2018 01.00 there is something wrong, you provided contact number not working. So please take necessary action and please get back my parcel to me.. There is no proper communication from your side and customer service didn't pick call then how will i get information.. It's an important parcel for me i need it immediately if there is any other option for getting my parcel..

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M

Manoj Bavalgave

from Pune, Maharashtra

Dec 27, 2018

Sir i am Manoj bavalgave from pimple nilakh kranti Nagar aundh post my bill no B903Z9459269 from your first flight Couriers I did not get my pan card please sir send my pan card on this number

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Address: 474011

I had booked a parcel two days ago, it was a very urgent parcel, to be delivered by today, ie saturday, 22nd dec, they took extra amount for getting it specially delivered, but they did not deliver it today due to which we caused a lot of inconvinience, such a popular courier company with lots of tracking sites but not a single site showing the tracking update, very disappointed with so called popular brands, they r of no use, never will i suggest anyone to rely upon them, they never stick to their commitments, and they jst want to earn money

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A

Amitosh Srivastav

from New Delhi, Delhi

Dec 27, 2018

Hi Team,

It's more that 7 days my courier not reached through first flight. Consignment number is J991M8189590

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Address: 632009

Website: www.firstflight.net

Worst courier service i have seen in my life. My pancard was sent last month and did not receive it for more than a month now.. Not even a single contact number they have given is reachable. Why do any business if cannot even given a reachable phone number. How could there be any service where a single contact no is reachable in the whole country.. Worst at its peak..

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Address: Bangalore, Karnataka

Even though pan card despatched by NSDLTN on 26/10/2018 and expected delivery date given as 04/11/2018 consignment (903Z8282381) not yet delivered by first flight courier yelahanka new town bangalore inspite of my contact over the given phone number please arrange to dispatch the item immediately to avoid my mental tension. i have searched in the net and it is found that the company service is below average even though it is a paid service of the income tax department. all out efforts should be taken by the department while entrusting such job to a incapable company to avoid the mental agony of the citizen of our country.authorities should watch the performance of the respective company before awarding such job to serve the people of the country with all diligence.

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Address: Mumbai City, Maharashtra, +91

Website: [email protected]

I dont received the delivery of my pan card
By first flight.

Name :- sarang anand bhalerao
Acknowledgement no:- b903z9445604
City :- kalyan
District :- thane.
Pan card number :- dxepb3565d

Please i request you to let me know how much time it will take for delivery.
And as soon as possible please do the pan card delivery...

Waiting for delivery and reply.

Thank you.

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Dec 24, 2018

Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

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Address: Mumbai City, Maharashtra

My dox parcel is with first flight courier kurla west branch and my cn.: is b903z9205451 is pending for delivery. I got twice message from first flight courier regarding the same.

The text message gave a mobile number [protected] which is always switched off and the landline number 3944 4444 is not in existence.

Kindly help me out as i need the parcel in urgent.

Thank you.

Regards [protected]

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Address: Bangalore, Karnataka, 560097

Kindly refer to your awb no. B903z9130441. I
As per your awb tracksing, the courier laying in bangalore since 13th of this month,
I. Have not received courier contains pan card my wife till date so far. Today i tried to contact your bangalore customercare phone nos, but no response. I am totally not understand what can i do it.
I. Am ex army officer, can you advise me, how i can get courier with out further delay please

Thanks and regards

Rajendran ak
Mobile no : [protected]
[protected]

Aug 8, 2021

Complaint marked as Resolved

First Flight Couriers customer support has been notified about the posted complaint.

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Dec 20, 2018

We thank you for approaching us regarding your grievance. We are looking into your grievance on behalf of Income Tax Department and will revert back to you shortly. Inconvenience caused, if any is regretted .

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Address: Chennai, Tamil Nadu, 600107

I was supposed to receive my pan card which i have applied but i received an sms on 16/12/2018 saying it got delivered but it was not. The customer service executive on phone said even they would send it soon but asked to collect it in person if it was urgent. I dont understand why they call themselves as courier agents then. Here are the ref no below
Delivery no : b903z9101724

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Address: Hyderabad, Andhra Pradesh, 500049

Our company pan card was supposed to be delivered by first flight. The message on the nsdl portal shows this:

Your pan card has been dispatched on 27-nov-2018 by first flight couriers pvt. Ltd courier vide airway bill no. M991q5690912, at the address for communication* indicated by you in the application. The pan card is expected to be delivered by 07-dec-2018.

Today, on the 17th of december, the status on the first flight portal still shows out for delivery.

What sheer stupidity and utter recklessness.

Aug 9, 2021

Complaint marked as Resolved

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Dec 20, 2018

Inconvenience caused is highly regretted. Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in

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Address: New Delhi, Delhi, 110096

Website: www.firstflight.net

My consignment number b903z8668195 is still not delivered. It is pending from nov 2018. There are not contact number of first flight which is working. I was continuously trying to reach out your contact number but no response received. Shop no-1a-1 acharya niketan below china market delhi-110091 contact number [protected] is switch off. Even i tried to contact on[protected] no response received. Request you to help me getting my pan card.

Jan 15, 2019

Complaint marked as Resolved

i received my pan card

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Dec 19, 2018

Inconvenience caused is highly regretted. Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in

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Address: 229001

I am not satisfied your delivery boys in raebareli my pan card not delivered at my home and dont like talking behaviour contact no your delivery boy [protected]
Its very bad behaviour of your delivery boys and please satisfied me and please deliver my pan card courier no. B903z9071122
I warning you make a fir from raebareli thana industrial area your first flight company i warn your company please deliver my pan card
Ritik pandey [protected]

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A

anshu0993

from Bengaluru, Karnataka

Dec 17, 2018

Hi I recived a message stating your couried with CN NO: C991Q4746555 is pending for delivery due to insufficient address.

The no provided for assistance: [protected] is not valid.

Please provide a valid contact no for First Flight

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Address: 560063

Consignment no. B903z9096354 was expected to be delivered by 11 dec 18. Till date it is not received. One sms received that it is pending at bae yelahanka with phone no. Which is invalid. Please note the complete address of delivery. Flat no. 403. Slv defence orchid, 1st mains 1st cross, baba nagar, iaf post, bagalur main road, bangalore 560063. Mobile no. [protected]. Request urgent delivery.

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Address: Ajmer, Rajasthan, 305001

Good day,

With reference to my consignment detail as following:

Cn:m991q5895955

Ffcl awb m991q5895955.

Expected del dt. 18/12/18.

I request you to deliver at my home address.

The delivery boy is declining to deliver at my home.

I have chosen first flight over other courier service on its service given.

I am out of country for few weeks and will not be able to collect it from the office and in my home my elder parents are living, hence it will be very difficult for me to collect it.

Kindly do the need full, i will be grateful towards you.
Regards
Tabib siddiqui

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M

Mani s iyer

from Boisar, Maharashtra

Dec 16, 2018

My letter is not delivered since more than 1 week from Pune to Thakurli and there is no confirmation as to when it will be delivered.

M991B7494876

Pathetic service

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Address: Lucknow, Uttar Pradesh, 226016

Dear sir,
This is to inform you that today when i was out of home then one of your courier man came at my home and called me for receiving courier then i said him to kindly deliver on second floor because we are living here in lucknow on rent at second floor in indira nagar sector 14, but the courier man denied in a very badly manner and said that i can’t deliver on second floor. At my home i had two little babies so my wife can’t move down then only i requested him to kindly deliver on second floor. So in this condition what should i do?
Courier man name is manish - [protected].
Thanks & regards,
Amit yadav
Indira nagar
Sector 14
Lucknow

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Address: Pune, Maharashtra, 412308

My pan card was expected to receive before 13rd dec but not received yet. Below is the status showing on pan card website:

Your pan card has been dispatched on 03-dec-2018 by first flight couriers pvt. Ltd courier vide airway bill no. B903z9492846, at the address for communication* indicated by you in the application. The pan card is expected to be delivered by 13-dec-2018.

Kindly look into my issue.

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Dec 18, 2018

Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in

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Address: Dehradun, Uttarakhand

Dear sir, my consignment which i sent from dehradun to bengaluru on 7th december 2018, under the tag “most urgent” was supposed to be delivered by 11th. The same has reached the destination on 15th december. Now the person who was supposed to receive it has already left on 15th morning. Consignment sent by air and also by writing most urgent has still taken 8-9 days which is not acceptable. Items in the parcel were urgent n now the whole exercise seems futile. Pls look into the matter.

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