First Flight Couriers Complaints & Reviews

consignment no.- B991Q2518266 Very important document for me.Dispatched on 20 sep 2014, Showing Received To Motihari On 25 Sep 2014. When I Contated Local Branch At Motihari, They Say They May Have Send It Back As Your Address Is Not In City. Can Not They Call Me Once Before Sending Back, If Not, Why You Accept Such Consignment. Now Also Status Is Not Showing Online. Also There Is No Contact No. Available Of Any Branch In Bihar. No customer care no. on there website.

Actually my friend couriered me some very important documents of mine from Lucknow to Noida on 20th september 2014 by first flight courier service with the consignment number J991M1706249, but today is 26th sep and i havn't recieved that documents yet.Please help me out.

My customer had sent the important contract to me on 18th of Sept '14 on my Gurgaon office address through courier no E991Q0043907. As on date the consignment hasn't been delivered. While checking the same online on their website, it showed that the consignment reached Gurgaon office on 20th of Sept '14. On raising the complaint to customer care section, the web status was immediately removed. Concerend branch and the hub both are unable to locate the consignment. The way the customer care representative talk to you, it seems as if they are giving us a favour by talking to us. Extremely unprofessional people and extremely unprofessional company. DO not deal with them at all.

Dear Sir,
We are from Gemini Instratexch Limited, Ambad, B-83, Nashik. We had given an important courier to First Flight, Nashik on 19.09.2014 to National Contracting Co. Limited, Chennai, for which we did not receive the docket copy and till date the courier also has not reached to customer. It is been found that the people at first flight courier nashik are not at all responding properly and just passing on the telephone to one another. If the courier gets misplaced than we will lodge a serious complaint against first flight courier.
Kindly take immediate action.

I received HDFC credit card around 3 months back and still i havent received the PIN number. I have tried speaking to customer care, They informed that the courier "First Flight" has returned it stating 'person not available'. The new pin was generated 3 times and "First Flight" has returned it stating the same reason. First flight dosent have a bit of courtesy to call up the person n delivering the courier. So i request help from Consumer Complaints forum to help me in this regard.

POD No - B991Q1787185 This is my POD NO. AS per your local office record my consignment deliver on 09/09/14, But still i have not received any consignment from your side, i have contact your local branch last 5 days but he give me unsatisfied answer. kindly help me and give me reply as soon as possible. Rasik kagathara [protected]

ear sir/mam, my consgn no:- B991B2026202 i dont recevd my product... i dont know why, your delvery boys says that ki mera area shahid nagar me ni hai jb area shhid nagar me ni hai, ni hai to acpt kyu krte ho courier... mera courier mumbai se shahid nagar aa ra tha... since two tym mera courier return ho gya hai... my adress:- C/o Raman Kumar Jha, C-680, vijay Colony, Shahid Nagar, Up Border, Ghaziabad, sahibabad, Post-chikamberpur, UTTAR PRADESH 201006, INDIA phone-[protected] so pls help me... m waiting for your responce... if not delved my previous address than replace my other address B-6, Top Floor-2 opp. B Block community centre dilshad colony, delhi 110095 Regard avinash jha mob [protected]

my name Ragupathy.r([protected]). I am sent parcel(cloth) 650gms weight on 08/09/2014 Hyderabad to Coimbatore. upto ten days my parcel still not received to destination. I go to ask the parcel status they are not responding properly. each and everytime they collect my details only. consignor no:A991B0971373

I had booked a consignment on 12/09/2014 at Noida and until today couldn’t get the exact status of the consignment even after 6 days. There is no response through phone (even after trying for the past 2 days – no one is picking the phone[protected]. This sort of response loses the trust of the service provided by your esteemed organization. Having spoken to Chennai branch just now, they confirmed that still the consignment lies in Delhi zone. It is really embarrassed to know that such a long term service provider in the Indian market couldn’t have a responsible zonal representative to at-least respond the customer’s request. Even I had tried your another Delhi number[protected] where the ring keeps on going and none to pick the call up from customer care for the past two days. If you had faced some difficulties, it has to be conveyed to the sender or receiver so that they are aware of the delays (for which the only reason we give both the sender and receiver phone numbers). In such cases, if not followed, the customer shall be eligible to claim for the delays therein occurred I hope. Kindly look into this regard, to find out the status and suggest to improve your services to at-least communicate to the respective. Looking for your earlier response and prompt service.

my cosignment no is F[protected]. it was to reach untill 13th sept. but has not reached yet. Tracker does not show its status. when called to the customer care i am told that i would be contacted within a day but i am not. It has happened twice. they neither reply to my mails. please suggest me what to do now.

We have booked the shipment on 5-SEP-2014 DKT # F[protected] from Bangalore to Mumbai which was having very important and confidential documents. But still date that shipment not delivered. and on 13-SEP-2014 we have lodged the missing complaint and we got reply from First Flight courier that we will get the replay from back end team. but till date we have not got any reply.Due to this we are going to have around 55 Lakhs huge loss. So we are request you to arrange for delivering the shipment o[censored]rgent basis. Other wise we will go to consumer forum. Expecting prompt reply from First Flight courier. Thanks & Regards, Syed Zuber Eureka Forbes ltd(SSD Direct) c/o DHL Logistics Pvt Ltd No-42 P 3CC Muneshwara Layout, Heralakunte, Kudlu Bangalore-560068 Contact :[protected] E Mail ID:[protected]@eurekaforbes.com

I have checked the status a few days back on their your portal for my consignment B991Q1863331 and found the status as 'Party Shifted'. Please note that I am residing at same address. This is the absolute irresponsible behavior form their side. I did tried to communicate to them several time but no one is picking calls or responding to my mails below and now they have returned the consignment without making any effort to deliver it.I am very sorry but this is the most pathetic service I have ever witnessed by a courier company. It seems like these people do not have any willingness to provide service to your clients.

Consignment Numbers Consignment Number Booking Date Origin Destination Status Receiver Name & Contact Number Delivery Status Time/Reason Date J991M1603729 12-Sep-2014 Allahabad Lucknow Pending Due To Bad Weather 15-Sep-2014 Consignment Number :J991M1603729 Date Serving Location Status 12-Sep-2014 Allahabad Arrived At Origin HUB 12-Sep-2014 Allahabad Despatched From Origin HUB 15-Sep-2014 Lucknow Arrived At Dest HUB 15-Sep-2014 Lucknow Despatched To Branch For Delivery 15-Sep-2014 Lucknow Arrived At Dest Branch 15-Sep-2014 Lucknow Out For Delivery 15-Sep-2014 Lucknow Pending-DUE TO BAD WEATHER this is the details of my product delivery ...there is no delivery of my product.. so please take action for this complain..and also send me the status of complain. thank you...!!

Dear Sir / Madam, I am Balaji from Salem, Tamilnadu. My consignment no. is C991Q2090183. It should have been delivered 9th or 10th Sep'2014 to my Salem address. It was booked in Chennai to deliver my Salem address. Booked on 6th Sep'2014 at Chennai in the name of Balaji.S. Today : 13th Sep'2014. But I didn't receive till now. But you people have updated the status as 'Delivered on 10th Sep'2014' in your website in tracking field. Its very shocking to me. Without receiver's signature how is it possible? I don't know. So I called your local delivery office numbers. [protected], [protected]. They confirmed that they have the consignment & committed to deliver within 2 hours. But It is not delivered till now after 4 hours. I am waiting for it. I didn't expect this irresponsible activities from first flight courier. So I request you to confirm the delivery date if your people have the plan to deliver. Else I would escalate this to your Corporate office. Because I don't want to disturb you. Sorry for the inconvenience. I am looking forward for your prompt response. Thanks & Regards, Balaji.S [protected].

I have booked a courier on 08-Sep-14 in First Flight Couriers. But they transferred that docs to ST courier without any information. And after 4 days also not delivered it. When am checking with First Flight Couriers they not sure about the status. And also she informed like its because of lack of employees in that courier service. If this is a case they should not register the courier.

Hello first flight couriers, i have booked a cover in first flight coueriers on 05.09.2014 which contain travel bills from all south zone employees, value comes around Rs.250000/- Consignment copy showing there is no name with such consignment and asking to contact customer care, i am worried where this cover actually gone? kindly find that cover and give me back i[censored] are not able to deliver, dont worry i will not ask you the courier amount of Rs.175/- which u are charged me. hope you will take this issue seriously and find my cover as sooon as possible or deliver the same in another 2 days. i have the hard copy of consignor copy.

Hello first flight courier, I have booked a cover which contains travel bills of whole south zone team value of around Rs.250000/- on 05.09.2014 to Modipuram, Meerut-250110. but tracking is showing contact customer care, i want to know where my cover has been gone? i have booked from your puducherrry 100 feet road branch, POD No is "S991M0027676", hope you are good in service of customers, if so kindly find my cover and give back me i[censored] are not able to service, i dont want even courier charges which u charged from me Rs.175/-. i am sure i can earn that 175 some where. hope my cover will find out as soon as possible or courier will deliver in another 2 days. looking forward for your reply.

Consignment No. P[protected] was couriered on 02/09/2014 from Damoh to be delivered at following Barmer address: To, M/s Aarpee Enterprises, 49-50, 4th Floor, Business Plaza, Lokmat Square, Central Bazar Road, Ramdaspeth, Nagpur- 440 010 (M)- [protected] E-mail: [protected]@aarpee.in. Now its destination is showing at Damoh & it is not being tressed & delivered further, Please provide solution at the earliest...

I have been calling to all the customer care no but they are completely unable to track my ATM card pin . Also when i am asking them to give a reminder call they are failed to do so. One should not use first flight courier. MY courier tracking no is B991Q1859541. Their customer care behavior is too worst.

Consignment No. C[protected] was couriered on[protected] from Chennai to be delivered at following Barmer address: To, M/s Kheraj Ram Chouhan Near Railway Overbridge, Ambedkar Colony, Mahaveer Nagar, Barmer Distt- Barmer Rajasthan- 344001 (India) Ph. - +91 [protected] / +91 [protected] E-mail: [protected]@gmail.com Now its destination is showing at Udaipur & after that date[protected] it is not being tressed & delivered further, Please provide solution at the earliest