First Flight Couriers Complaints & Reviews

Respected Sir / Madam, I have handed over six items on[protected] at your Bikaner branch to deliver your delhi branch delivered on[protected] to Home Shop 18 Noida (Delhi). They (HS18) are accepting three items are received but rest or remaining three deny and want to proof of delivery of that items. Matter was simple to solve a clear copy of delivery is required. As I hope you can do this thanking you in advance. R991B0007467 R991B0007466 R991B0007465 R991B0007464 R991B0007463 R991B0007462

Hi, My name is Vivek and this is regarding consignment # F991M0047922. It was booked at Bangalore location on 21st May 2014 for delivery in Lucknow. I have not received my consignment yet. It's been more than 2.5 months since my shipment was booked and I've been following up with your customer care department 2-3 times a week since then but they neither retrieved my courier nor arranged for refund. I was told by your Lucknow team (Durgesh[protected] that shipment was lost. Everyday I call your customer care, I get to hear the same story that your customer care team and their supervisor Anita that they will be following up with your backend team in chennai and I would get a call back. It's been more than 2 months I have been told the same story. If it was confirmed as Lost by Lucknow team then why can't you refund me the shipment value (worth Rs. 1500)? I can say for sure that this is the worst customer service I have received, EVER. This is like a mental harassment and I don't know how much time, energy and money I have wasted on the calls.I wanted to reach out to you before I go to police and social media about this. Please find my consignment or arrange a refund. Look into this as soon as possible and reach out to me at +91-[protected] if you have any questions. Thanks, Vivek +91-[protected]

Hello My name is saourav and i am waiting for my packet last 5 days but still not receive and i did check from first flight tracking mention is door locked but this is wrong information always my mother Mrs reeta available at home. my POD no - D[protected], add is - A14, 3rd floor mansa ram park nr metro piller num - 743 uttam nagar new delhi - 110059, contact number is - [protected] . and this is very important packet please re attempt as soon as possible ohter wise i will be complain in consumer court .

I had ordered an item on ebay for which the seller gave a First Flight consignment number D[protected] on 30th July. On the courier webtracking system it asked me to contact customer care for tracking info. I did so but there is no response from them even after 3 days. Now the web tracking page shows 1st Aug as the booking date instead of 30th July on which I received the consignment number. What does this mean? I tried to contact their corporate office and the Mumbai office but they either dont pick up the phone or if they pick up, they cut it without listening to me.

parcel from varanasi to ghaziabad consignment no. - J991M1227525 PARCEL WEIGHT 800GM Dear sir, when i open the box, i found some item was missing. Then i go for weight measurement of parcel and found current weight is 650gm. Two item was missing in that parcel.

My PAN card shipped by NSDL with consignment number: B991Q0492357, booked on 19th July 2014 from Mumbai to Ernakulam is yet not delivered by First Flight Couriers. The status in their web tracking says "Despatched From Origin HUB". It is not updated after 19th July 2014. I have tried contacting their Corporate Office at[protected] but it is not receiving any calls. I have tried Kochi office at Ph:[protected] and got the answer to contact another office at[protected]. The executive mentioned that this consignment is not reached and he don't know where it is now. I have tried emails and SMS but no reply and I am still waiting for the PAN card. Siby Varghese Consignment number: B991Q0492357 Booking date: 19 July 2014 Mumbai to Ernakulam Mobile: +91 [protected] email: [protected]@rediffmail.com

Sir, your staff could not because of my couriers time. He spoke to us this morning and we are on mobile and location explains your address and we tried to idle talk several times a day, but she will not receive my phone. About 7 PM when we are not able to find time today so that tomorrow we will occupy the couriers. And I complain when I tell them that more years of senior Krugo talk to us in the wrong language and words. There are no departmental action on my complaint then we will take legal action on this. Amit srivastava pud no.- j991m1325099

Hi, My docket number is F991M0097409, it is a domestic within region destination. I have booked the courier on 23rd July saying it is very urgent and they promised will be delivered within a day. In spite of following up with the customer care so many number of times and even after logging a complaint till now i don't have any update when the document would be delivered. And have charged very high premium price of RS.70/- to deliver immediately. I am facing the same problem for the second time, now decided never ever to go with first flight services Regards Prathima

Hi, I have couriered a gift to my Parents from Bangalore to Chhattisgarh(Bilaspur) on 20th of July'14 and till 28th of July'14 they have not received my courier. Moreover no ne from first flight is giving me any information. If this is their way to work, only god knows how they are getting consignment to ship. This was my first and last experience with First Flight and I would never recommend First Flight to any one. Can any one please help me on this. I am in so much mental stress. I am gonna file a case against them.

One of your agent is very irresponsible he is not yet delivered my sisters pan card, and in track section he update as delivered. Form last 20 days he has not yet delivered the couriers The details are as follows received dt :[protected] as per pancard dpt . B991Q9950247 Agent details phone no :[protected] mob :- [protected] Ravi

This is regarding my prevous compliance dated 24 Jul 14 which says"


An insurance policy has been sent to me from ICICI, Mumbai on 17 Jul 14 vide invoice no.B991Q0436881. As per online tracking system it was reached my place (tuticorin) on 21 Jul 14 but till date (24 Jul 14 at 1835 Hrs) I have not been delivered the policy. There was no response on the phone numbers which was given in site. 24 Jul 14 at 1835 Hrs)
". But till now 26 Jul 14 at 1600 Hrs the same has not been delivered.
The online tracking system says the consignment delivered on 24 Jul 14 with out deliver the item. What should I do now. I want to initiate strict action against the concerned.

D/sir,
A courier was sent to bardhaman via con no--f[protected] dated[protected];

From : godrej consumer products limited ; block--gn; sector--v; salt lake city;kol--91

To : sukanta mishra; s/o- sri chandra sekhar mishra; bidhanpally, ghosh para; po--sripally; ps + dist---burdwan; pin--713103; ph--[protected] & [protected]

Till dated delivery was not done. Is this a service expected from you.

Who will bear the loss ????????
Regards,
Amitava

An insurance policy has been sent to me from ICICI, Mumbai on 17 Jul 14 vide invoice no.B991Q0436881. As per online tracking system it was reached my place (tuticorin) on 21 Jul 14 but till date (24 Jul 14 at 1835 Hrs) I have not been delivered the policy. There was no response on the phone numbers which was given in site. 24 Jul 14 at 1835 Hrs)

This complaint is regarding non receipt of a courier (Consignment No. N[protected]. This courier was posted on 6th may, 2014, from silchar to guwahati. On 10th may 2014, without notifying the receiver, the courier was sent back to silchar. More over first flight courier is not responding/ answering any phone calls. This courier was very important for me. Hence I had to lodge a complaint in consumer forum. Please help me to retrieve my courier.

Best Regards
Nayan Jyoti Baishya
Consignment No. N05195481

Dear Sir, i would like to bring your kind notice that, i had booked a bag from jabong.com tracking no 0991L1243579. Inspite of receiving materials they are not calling any customers simply they are sitting and timepassing in your madikeri branch, (karnataka). This is the second time they sent back the material. Even if we call two days before they are showing lazyness to search the item final day they are telling its gone back. In view of above i request you to kindly initiate stringent action at madikeri, karnataka branch.(contact no first flight madikeri 93 43 929117, [protected]) regards CHETHAN.D

Dear Sir/Madam,

I have send a consignment bearing Consignment no.U[protected] from Patna to Chandigarh from your courier services.

The consignment having the material as follows:
1. Identity Card.
2. Dongle of Reliance with sim.

During delivery, Dongle were missing whereas we get I.Card in good condition.

Kindly do the neeful.

Vikash Verma

Kindly revert at the mail id. [protected]@gmail.com

my parcel (consignment ID: d991b1855610) was returned back due to "insufficiency of address". I had got a call from your side but couldn't answer as I was in a meeting. After the meeting I called back but there was no response. After 3 days when I inquired, I was told that the parcel was sent back because I didn't answer their call to confirm the address. What kind of service is this?? Why don't you guys answer the phone?? people might be busy when you call??...Honestly, I feel your's is the worst service. Before, this also I had bad experiences with this courier service. Once I received a parcel after 2 months and another time my pan card was lying at your office for 1 month, which I had to go and collect from your office. But, it's enough. I don't think I'll ever use your service again.

Order No. - O991L1169461 F991L0536914 F991L0430043 My order is very important...I buy some shoes from MYNATRA.COM... But first Flight Couriers Not Deliver Shoes YEt...Expected Delivery Date is 17th...Which is Expired... When is Call to mynatra.com the are says that the orders are returned...Please Deliver My order...

some person registered at revenue workers website and they ordered the courier. But I didn't want that courier. I kept mails to worker team but they didn't respond and dispatched the courier to first flight...so please stop that courier... First flight tracking id: s991L0040955 destination : visakhapatnam, andhra pradesh, India

I am Dr. Shrutam Sharma from Kolkata and i was supposed to recieve a courier from gurgaon O991B0281300 on 14th of july 2014.. when i did not recieve it i called up ur lansdowne brach office in kolkata.. all i was told that the delivery person had come to my place but i wasnt available at the moment.. now all i want to ask is how would i know if they dont call me or inform me..i dint recieve any call whatsoever n i dont even know if the delivery person came at the correct address.. this drama has been going on since three days.. amidst this the person i talked to at ur office tells me that the policies have changed n "u guys" dont call the clients till atleast 5 days.. really??? thats totaly insane.. today all of this reached its height when Mr. S.K Gupta of lansdowne Branch v rudely told me that if i was in such a hurry to get my courier ( which i might add has already been delayed because o[censored]norganised and non sensical staff o[censored]rs) i should come and collect it myself and he disconnected the phone on my face.. i ma truely disappointed..i[censored] do not take an action i wouldnt mind to go to the consumer forum with this..to add i will definetely make sure that no body in my kins acquaintances or anybody as a matter of fact use ur services ever again.. utterly disgusted, Dr. Shrutam Sharma