First Flight Couriers Complaints & Reviews

Consignment Number B[protected], Abhi tak koyi bhi samadhan nahi hua hai ...plz...plz.

Hi,

I demanded for a service from First Flight which was dispatched from New Delhi on Sept. 25th and was supposed to reach Bangalore, Consignment No.: D991B2351814. I was eagerly waiting for this parcel to arrive. If the company can't value the sentiments attached and commitment made to the customer, they should at least acknowledge the person concerned regarding the reason of delay. I even talked with a Customer Service Rep. who guaranteed the delivery to take place on Sept. 27th itself. I have had the worst experience with the company and i will take this responsibility to strongly recommend and enlighten my known ones not to avail the service in future.

This happened with their consignment No: F991Q0680593. The product reached chennai on 16-Oct-2014. The item was booked on 15-Oct-2014. My address given was also correct.On 16 when i checked i saw the status was "Insufficient Address". The address which i have given was my office address and with no other couriers i faced such an issue.I called them up the next day. This office was just 5 mins ahead of my office.I called them for an entire day, no one picked up the call. I called the customer care and they were also trying the person in Ramapuram branch of First flight picked up the call when the customer representative tried like many times. The product was supposed to be gifted to a person who was leaving chennai that day.Still i had the hope that i'll get the product. I talked to the manager(dont remember her name-a manager from Chennai ). SHe promised me i'll get the product on Saturday(18-Oct, 2014). But i was cheated again. No one even called me up regarding that.Now when i check the status the status is being changed to "DUE TO BAD WEATHER". The service is good for nothing and also the attitude of the entire management. Such lame reasons they were telling when i was speaking to them regarding the consignment.

Sir,

I am sorry to inform you regarding my earlier complaint for non delivery of above docket.

You have provide one mobile no. and land line no. Which are swiched off and wrong no. respectively.

Please do the proper action in the regard.

Thanks

Pawan Parihar

This is with reference to consignment number E991B0255246 booked on 16th
April from Kolkata.

I have still not received the consignment after numerous calls to their
customer service representatives. On the 23rd of April I was told that
the consignment was wrongly delivered and I would get it within 48
hours. There has been no follow-up calls or not even a single email from
them.

I have been trying to follow-up whenever time permits. Here are the
results (or rather no results) from these calls:

28th April - I was told I would definitely receive an update by the same
day.
29th April - Again, I was told I would definitely receive an update by
the same day.
30th April - called at 12:30 pm, was promised call back within 30 mins.
3rd May - Called numerous times and was denied an escalation every
single time. Common excuses were that the supervisor was on leave
(twice). Was told by multiple representatives that I would receive a
call back (within 30 mins, within different time periods). Spoke last to
Rahmatullah Khan, who promised and assured that he'd give me a callback
within 5:30 PM definitely. And as always, again no call back received.

I am yet to receive a single call back from them. This is the worst
customer service I have ever received without any doubt. I am very
surprised that in this age of Consumerism and Customer First principles,
such terrible customer service still exists

Consignment no. C[protected]
Status showing delivered and received by murali on 30/04/2014 10.30 AM.

For your information My name is Murali. I m in my home only on 30/04/2014. I don't receive any
consignment on that day.
Its very important document but I lost, because of your worst service.

I don't know where you delivered?
Can you show me the proof of delivery?

Consignment No.R991B0370473 didn't received to the mentioned address as it is send on 24th march 2015. While tracking it on online, its showing "returned to origin" and till date the consignment didn't received.

MY CONSIGNMENT NO. B[protected] FOR DELIVERY OF PAN CARD HAS NOT BEEN RECEIVED TILL DATE. WE HAVE BEEN WAITING SINCE 12TH MAY 2015 AFTER RECEIVING THE CONSIGNMENT DISPATCH INFORMATION FROM THE RESPECTED OFFICE LOCATED IN MUMBAI.
YOUR COURIER BOY MENTIONED WRONG DETAILS AND HAS UPLOADED ON TRACKING THAT THE PARTY HAS SHIFTED. I AM WAITING DAY BY DAY AND HAVE NO INFORMATION WHERE ME PACKAGE IS AND WHEN IT WOULD BE DELIVERED.

First Flight is the worst Courier I have seen so far. The Poorest Customer Care and not at all responsible for the consignments. Just write "no person found" or the addressee is dead.
Just take money and forget what service they suppose to provide.