First Flight Couriers
First Flight Couriers Ltd.
Customer satisfaction rating: 18%
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3346
COMPLAINTS
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First Flight Couriers Customer Care

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Address
D 58/12, A-7, TVS Building, Sigra
Varanasi
Varanasi District
Uttar Pradesh
India - 221010
Landmarks:Opp. to Shaheed Udyan Singh Park

Customer Care Phone Numbers and Contacts

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+91 16 1394 4444  [Ludhiana]
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+91 36 1260 8547  [Guwahati]
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+91 17 2394 4444  [Chandigarh]
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+91 36 1251 6152  [Guwahati]
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+91 65 7394 4444  [Jamshedpur]
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+91 79 3944 4444  [Ahmedabad]
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+91 22 3957 6666  [Corp. & Regd. Office]
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+91 80 3944 4444  [Bengaluru]
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+91 80 3379 9999  [Bengaluru]
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+91 40 3944 4444  [Hyderabad]
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Additional info
Corporate & Registered Office
G–1001/02, 10th Floor, Lotus Corporate Park, Off Jay Coach Flyover, Western Express Highway, Goregaon (E), Mumbai 400 063
Tel: +91 22 3957 6666
Fax: +91 22 3952 0803

Regional Head Offices
Ahmedabad
103/104, Premium House, Opp. to Gandhigram Railway Station, Off Ashram Road, Ahmedabad 380006
Tel: +91 79 3944 4444
Fax: +91 79 3983 5384

Bengaluru
89, I & II Floor, South Wing, A M Plaza, Airport Main Road, Vimanapura, Bangalore 560017
Tel:
+91 80 3379 9999
+91 80 3944 4444
Fax: +91 80 3058 5655

Chandigarh
Plot No. 406-A Phase II, Ind. Area, Chandigarh
Tel: +91 17 2394 4444
Fax: +91 17 2301 7715

Chennai
IA, IC, Century Plaza, 560-562, Anna Salai, Chennai 600018
Tel:
+91 44 4202 7788
+91 44 3379 9999
Fax: +91 44 2432 8882

Delhi
408, Vishal Bhavan, 95 Nehru Place, New Delhi 110019
Tel:
+91 11 3093 6666
+91 11 3944 4444
Fax: +91 11 3094 6026

Gurgaon
First Flight Couriers Ltd., Plot No. 895, Udyog Vihar, Phase-1, Gurgaon
Tel: +91 12 4394 4444

Guwahati
Piali Phukan Road, Rehabari, Guwahati
Tel:
+91 36 1260 8547
+91 36 1251 6152

Hyderabad
1-8-869, Sanjar Plaza, 2nd and 3rd Floor, Prakash Nagar, Begumpet, Hyderabad 500016
Tel: +91 40 3944 4444
Fax: +91 40 3913 1222

Indore
G-1, Radhakrishna Complex, Opp MPFC, Getha Bhawan Square, A.B. Road, Indore 452001
Tel: +91 73 1394 4444
Fax: +91 73 1307 1073

Jaipur
309, Shalimar Complex, Church Lane, M.I. Rd., Jaipur 302001
Tel: +91 14 1394 4444

Jamshedpur
76-B, 4th Floor, Shreeji Archade, Pennar Road, Sakchi, Jamshedpur
Tel: +91 65 7394 4444
Fax: +91 65 7304 8892

Kochi
XL/986, T.D. Rd., Cochin 682011
Tel:
+91 48 4394 4444
+91 48 4308 6666
Fax: +91 48 4301 6587

Kolkata
CD89, Sector 1, Salt Lake, Kolkota 700064
Tel: +91 33 3944 4444
Fax: +91 33 3026 1761

Lucknow
Unit No. 414/415, Second Floor, Sahara Trade Centre, Faizabad Road, Lucknow 226016
Tel: +91 52 2394 4444
Fax: +91 52 2398 1642

Ludhiana
1-2-3-4, 2nd Floor, Jandu Tower, Miller Ganj, G.T. Rd., Ludhiana 141003
Tel: +91 16 1394 4444
Fax: +91 16 1306 7699

Mumbai
Klick Nixon Estate, Millennium Caribonum Bldg., Sakivihar Road, Chandivli, Andheri (E), Mumbai 400072
Tel: +91 22 3954 6666
Fax: +91 22 3950 6016

Noida
B-116, Sector 2, Noida
Tel: +91 12 0394 4444
Fax: +91 12 0336 8902

Pune
427/8, Gultekdi Industrial Estate, Opp. Chandrashekhar Agashe College, Near Prabhat Printing Press, Pune 411037
Tel: +91 20 3944 4444
Fax: +91 20 3058 6384

Salem
N.S.S. Building, 1st Floor Door No 19/2 AB, Gandhinager, Behind Chennai Silks, Annapuram, Salem 636004
Tel:
+91 42 7394 4444
+91 44 3379 9999
+91 42 7304 8224
Fax: +91 42 7246 9154

International Offices
Canada
FFCL Couriers Inc., 2960 Drew Road, Unit 157, Mississauga ON L4T 0A1, Canada
Tel: +1 905 673 9631

Kenya
First Flight Couriers (Africa) Ltd., Farm Auto Parts Complex, Next to Plaza 2000, Mombasa Road, Nairobi, Kenya, P.O. Box 41484-00100
Tel:
+254 20 651 002
+254 20 651 004
+254 20 650 177
+254 20 650 178
Fax: +254 20 650 327

Malaysia
First Flight Couriers SDN BBD (Johar Bahru) Malaysia, No. 29, Jalan Molek 1/29, Taman Molek, 81100, Johor Bahru, Johor, Malaysia
Tel: +60 7355 5290
Fax: +60 7353 5290

First Flight Couriers Sdn Bhd (Kuala Lumpur) Malaysia, No 117, Jalan PJS 11/2, Bandar Sunway, Subang Indah, 46000, Petaling Jaya, Selangor, Malaysia
Tel: +60 356 315 099
Fax: +60 356 363 099

Nepal
Gaushala Road, Near Kathmandu Airport, Kathmandu, Nepal
Tel: +977 1448 6239 & +977 1446 3142
Fax: +977 1446 3130

Oman
Towell Barwil Co. LLC, Barwil Unitor Ships Service, P.O. Box: 61 - Muttrah, P.C. 114, Oman
Tel:
+968 2481 0462
+968 2481 6570
Fax: +968 2481 7633
Mob: +968 9933 0271

Qatar
First Flight Couriers (Middle East) WLL, P.O. Box: 8681, Doha, Qatar
Tel: +974 4470 2300
Fax: +974 4444 2385

Singapore
First Flight Singapore Pte Ltd., Unit 203 A, 204 Sats Airfreight Terminal-1, Changi Airfreight Centre, Airport Cargo Road, Singapore 819461
Tel: +65 6542 1109
Fax: +65 6542 1832

United Arab Emirates
First Flight Couriers (Middle East) LLC, P.O. Box: 28859, Dubai, United Arab Emirates
Tel: +971 4262 7766
Fax: +971 4268 4800, +971 4266 7890
Abu Dhabi Branch:
Tel: +971 2677 3344
Fax: +971 2672 3369
Sharjah Branch:
Tel: +971 6555 7766
Fax: +971 6555 7767

United Kingdom
Head Office, First Flight Couriers Europe Ltd., Unit 3, Alice Way, Hounslow Business Park, Hounslow TW3 3UD
Tel: +44 20 8572 7766
Fax: +44 20 8572 7755

United States of America
Suite Number: 500, 42 West, 38th Street, NewYork 10018, United States of America
Tel: +1 212 382 1741
Fax: +1 212 997 0021

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Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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18%
Complaints
3346
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So far so good - The company responded to our notifications and is working on resolving complaints.

First Flight Couriers Complaints & Reviews

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Dear Sir/Madam,

we are from Auro Electronics, Pond cherry. Our supplier is sending the materials from Hyderabad. tracking number and booked date details below.

1) A991Q[protected]th April
2) A991Q[protected]th April.

Till date the materials are not received in pondicherry. i have called more then 50 person to get the status any one not able to give the status. i dont know what is going on in first flight courier service.

KIndly update the status. my mobile number is [protected]
Unable to find the correct person for contact
Apr 28, 2014

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First Flight Couriers customer support has been notified about the posted complaint.
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    Very bad n rude n unhumanly behaviour of the courier guy by the name of sunil of ‪#‎FirstFlight‬ of their panvel branch....
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    [Resolved]

    Iam G Thimmesh Kumar, & my complain is consignment has been booked in my name from Chennai to Bangalore, on dated 15/04.2014 & the consignment document is very very impotent & urgent, till 23rd the courier has not been delivered due to the negligence work of the courier boy, i called up to the branch on dated 23rd to track my courier, the office people re telling due to insufficient address, the courier has been returned to sender, all bulsheet response before that when the courier with branch i called up & given full clear address with land mark. then also the office people are sent back, really i am fed up about the negligence service.

    Regards,
    Thimmesh Kumar
    Ph : [protected]
    Aug 14, 2020
    Complaint marked as Resolved 
    Apr 24, 2014

    Complaint Status

    First Flight Couriers customer support has been notified about the posted complaint.
    Apr 24, 2014
    Updated by Thimmesh Kumar
    My First Flight Courier Consignment No. B991Q7951282 Dt. 15.04.2014
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      Sir, I had purchased a Reebok running shoe from Flipkart (order ID: OD[protected]) on 05/04/2014 and the item was shipped...
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      [Resolved]

      my name is aashiq muhammed sadar r .i have ordered for the scholarshipo book from buddy4study.com and made thepayment online.
      but till date i have not received the book but when i enquired in the tracking section in the website of first flight it said that it was already delivered on 28 march 10.30. so kindly please help me get my book which is very essential for my future education
      Aug 14, 2020
      Complaint marked as Resolved 
      Apr 19, 2014

      Complaint Status

      First Flight Couriers customer support has been notified about the posted complaint.
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        [Resolved]

        Payback has tried sending me the payback card 3 times. It was sent back to sender first time saying No Such Consignee/Company. It was sent back second time saying party refused to accept the consignment It was again sent back third time saying Party No Such Consignee/Company. The address provided is correct, I have received my credit card, statements and other stuff on the same address from other couriers. My phone number was also provided along with the address, First flight doesn't bother to call or try to deliver, it conveniently returns the consignment to the sender. I had even called up First flight when my card was in transit during the second attempt and raised a complaint that I never refused to accept the consignment, I was told they will attempt delivery with 24 hours. Even after that, they have sent back the card to the sender. I have already called up Payback and registered a complaint regarding First Flight's horrible service. Even the payback representative acknowledged that they have been receiving a lot of complaints on First Flight and said they have escalated the issue to the management to take action. First Flight - You suck.
        Aug 14, 2020
        Complaint marked as Resolved 
        Apr 15, 2014

        Complaint Status

        First Flight Couriers customer support has been notified about the posted complaint.
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          [Resolved]

          this is the second time my consignment is send back. Why, are only interested in Money?? Dr John Domestic Shipment Tracking Consignment Numbers Consignment Number Booking Date Origin Destination Status Receiver Name & Contact Number Delivery Status Time/Reason Date B991Q7150048 18-Mar-2014 Mumbai Bangalore Return To Origin Party Not Available Consignment Number :B991Q7150048 Date Serving Location Status 18-Mar-2014 Mumbai Arrived At Origin HUB 18-Mar-2014 Mumbai Despatched From Origin HUB 22-Mar-2014 Bangalore Pending-PARTY NOT AVAILABLE 22-Mar-2014 Bangalore Return To HUB (RTH) -PARTY NOT AVAILABLE 24-Mar-2014 Bangalore Return To Origin- 25-Mar-2014 Mumbai Arrived At Dest HUB 25-Mar-2014 Mumbai Despatched To Branch For Delivery Back Copyright © 2014 First Flight Couriers Ltd., Terms o[censored]se | Privacy statement
          Aug 14, 2020
          Complaint marked as Resolved 
          Apr 14, 2014

          Complaint Status

          First Flight Couriers customer support has been notified about the posted complaint.
          First Flight is the worst Courier I have seen so far. The Poorest Customer Care and not at all responsible for the consignments. Just write "no person found" or the addressee is dead.
          Just take money and forget what service they suppose to provide.
          1 Comment
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            [Resolved]

            I have made a courier from moradabad to kanpur which contained 4 pieces of branded t-shirts to my brother...When my brother received the courier, there were only 3 t-shirts in it...

            The weight of the parcel during delivery == 844 gms

            The weight of the parcel received by my brother == 642 gms
            Not got the total delivered items
            Aug 14, 2020
            Complaint marked as Resolved 
            Apr 11, 2014

            Complaint Status

            First Flight Couriers customer support has been notified about the posted complaint.
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              [Resolved]

              Dear Sir/Madam,
              Last three days courier checked online. Courier already received at your office but officer not get any positive response & delay for courier dispatch.
              G[protected](COURIER RECEIPT NO)
              Mr.D.P.Singh (officer)
              Mob No-[protected]

              Regards,
              L&T
              IOCL
              MATHURA
              Aug 14, 2020
              Complaint marked as Resolved 
              Apr 03, 2014

              Complaint Status

              First Flight Couriers customer support has been notified about the posted complaint.
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                I have called up first flight courier tel number on 03.04.2014. To check where is my courier have reached. The number is[protected].br...
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                Hello All,

                I got my wife pan card from your courier service since I am in austria my wife & mom where...
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                Dear Sir, I have 3 parcels coming from snapdeal and the parcels arrived your ambasamudram branch. your people are insisting...
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                [Resolved]

                Hi this is Preeti Kumari, I live in Patna (Bihar) applied for my PAN card online. My PAN card has been dispatched on 14th of March 2014 and came to First Flight Couriers Con No# B991Q7028246 . Now its been 10 days i am trying to contact and get my PAN card from there but nobody is ready to help me, when i spoke to one of a center of First Flight Couriers in Patna (shop - No - 27, Ashiana Tower Exhibition Road, Patna BIHAR) on[protected] the guy answer the call he spoke in very vulgar and bad language. I am going to file a case against First Flight Couriers in consumer court as i have recorded the conversation happened on 26th March 2014.
                Aug 14, 2020
                Complaint marked as Resolved 
                Mar 26, 2014

                Complaint Status

                First Flight Couriers customer support has been notified about the posted complaint.
                Same thing happened to me today.Please let me know if you want any details.I also want this guy to be punished.
                1 Comment
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                  [Resolved]

                  I have ordered a product online from JABONG, it was dispatched by FIrst Flight Courier on 7th March from Guragon. Assignment no is o[protected]. I have not recieved the product, I have checked the status online but it's showing In Transit only. I have even called up the customer care, but they only misleaded me by telling to call this office or that office to check. The Gurgaon officials told me it should have been delivered, HOW IS IT POSSIBLE WHEN I HAVE NOT RECIEVED IT AND I CHECKED WITH THE BHILAI BRANCH ALSO AND THEY HAVE NOT RECIEVED IT EITHER. I am really disappointed the First Flight courier service and the customer care. Please let me know the status of my assignment. Nidhi Raghav Shukla [protected]@gmail.com +91-[protected]
                  Aug 14, 2020
                  Complaint marked as Resolved 
                  Mar 23, 2014

                  Complaint Status

                  First Flight Couriers customer support has been notified about the posted complaint.
                  Hey Nidhi

                  I sincere apologies for any inconvenience caused. I have created a topic for you on our community. Please check below link for updates -

                  https://getsatisfaction.com/myjabong/topics/product_not_delivered-xssis


                  Regards
                  Samar
                  Team Jabong
                  1 Comment
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                    [Resolved]

                    We had despatched Courier form Gurgaon to

                    Kirendra kumar Dewangan
                    Gurukul Managment Market Ltd,
                    at Vibhaw laxmi vastralay panjabi market pp road
                    Buxar (Bihar) pin.802101.

                    on dat 13 March 2014. Urgent important document we have received inform from courier centre gurgaon that your courier delivery yours address on dt 15.03.14 but yet not delivery as on dt.20.03.14 (evening time). we had called & Email too much turn contact but i have a not sutaible statisfy reply though your customer care.

                    Thanking you
                    Regards
                    Pintu Kumar Mourey
                    Contract N. [protected]
                    Aug 14, 2020
                    Complaint marked as Resolved 
                    Mar 20, 2014

                    Complaint Status

                    First Flight Couriers customer support has been notified about the posted complaint.
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                      [Resolved]

                      4 jeans sent to Bangalore but received 3 jeans by the party(bangalore) Kindly look into the matter, as it is a very bad experience I am getting. This is not at all expected from first flight. I’ve mailed the issue to the Borivali branch but not yet got any revert from their end. Kindly look into it on High priority as the 1 jeans which is short received by the party in Bangalore is the Jeans of Customer.. I've scanned the courier slip for your reference. Waiting for your quick response… Regards Shahid Shaikh [protected]
                      4  jeans sent to Bangalore but received 3 jeans by the party(bangalore)
                      Aug 14, 2020
                      Complaint marked as Resolved 
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                        [Resolved]

                        I ordered a couple of Foot care products from Scholl India Website on 18th of Feb 2014. I did not receive any kind of communication from the courier company First Flight. I registered a ticket on their website and informed them that I did not receive any communication till date. Since I work in night shifts, I gave my office mail department address so that they can take delivery on my behalf. Twice the product was returned undelivered stating that "No party in my name". I regularly order online and get the products delivered to my office. There were no call or email received for this informing that the mail dept. Did not accept the courier. Now I went ahead and asked the product to be delivered to my residence at Bangalore and the product was dispatched on March 14th 2014. I did receive a call on Saturday for delivery but I missed it. But my alternate contact Rajiv spoke to the delivery person and informed that we will not be at the house. I called up today to the same delivery person and he answered very rudely and said he can come only tomorrow. Again I told him that we are at home today and he told that he cannot deliver the courier and asked me to collect it from office. I believe his name was Sabarish. The kind of reply he gave to my friend and me was very rude and as a customer I really don't want to hear such responses. I am also from the customer service dept of a reputed concern and it is really painful when we hear such response. I asked him for a escalation contact and called and informed very clearly that the delivery person was very rude and he did not respond very well. Not sure what his name was. I again reiterated that I will be at my residence till 4pm and asked someone to deliver the product. He promised delivery and no one called me after that. Later I get an email that the product has been delivered to me and I signed it, However I did not receive the product. I believe the delivery guys signed the sheet themselves.
                        Products delivery through First Flight Courier. The products not delivered till date.
                        Complaint marked as Resolved 
                        The courier company First flight had a computer error showing that the product was recieved. The vendor Scholl India apologized for the issue and made sure the product got delivered to me.
                        1 Comment
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                          My parcel containing the original PAN CARD was dispatched through First Flight Courier on 1st March 2014 from Mumbai to Tirunelveli....
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                          This is to inform you that I have booked a courier ( rcpt no. J991P0001949) on 7.3.2014 before 2.00pm on P 2 . It didn't reached...
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