First Flight Couriers Complaints & Reviews

I Mrs Madhuri Kubal had submitted documents for courier through your courier company to be delivered to E-meditek TPA services Ltd, which as per communication with your executives were brought to my notice that the said courier was delievered by your lower parel office. I had asked for an acknowledgment from your company, but your excutives or staff from your office who are Deepika, Roshni (office telephone no:[protected], were highly unprofessional in their speech, they put me on hold for 10 mins for almost 4 times, and especially deepika spoke rudely that i was not understanding the things i wanted to explain. This is quite insulting. Your authority should follow a procedure to record the telephonic conversation taken up by your staff with the customers, so that you can understand how rudely they are conversing with customers, though the customer is in need & is innocent. Also it is my right to receive at my address the courier reciept acknowledged by the TPA, i.e a proof that the reciept is delievered to the necessary place Highly Unsatisfied with your services. Expecting a apology & acknowledgement reciept. Regards Mrs Madhuri Kubal Mo:[protected]

I am tired of the service provided by you guys. You tracking status does not shows whether the courier has been delivered or not and at the same time when I am trying to lodge a complain no body listen to that. They all lie and shut the phone. They even does not have the courtsey to say anything to an annoyed customer. Even you guys does not reply to the mails. DTDC is far better than you guys. I will never use your service in future not will recommend in life.

Hi, I was expecting a courier from Chennai to Gurgaon at me official address which have not been received by me yet. On tracking for the same i found that the same is dispatched on 23rd Jan, 14 to someone named as Arpan and the best thing is there is no Arpan exist in our company ! When i tried to track the same with the branch & corporate office of Gurgaon who deals with my area they asked me to drop a mail for further action, even after many calls & various followups they havent taken the pain to send me the receipt for the same. I believe that they knowingly misplaced my courier, the courier is was having the coupons worth Rs. 12000. I never expected the same from such an reputed name in courier services. Request you to please look into the matter so that i can have my courier in my hands. Thanks & Regards, illa

I am vineet saxena. My Consignment for First Flight Couriers with Consignment No.PJ0159444, despatched on 04-Feb-2014 is currently with lucknow or Bangalore since 7 days & is not yet delivered to my elder brother home in Bangalore. On 10th Feb it was branch misroute. No branch is taking responsibility to delivery & they are passing the consignment to each other. I called all branch office, saying they sent to Bangalore branch, Bangalore branch saying they not yet received it. I highly escalate the worst services by FirstFlight, behaving like govt postal dept. I think postal dept is much faster then this courier co. who plays within their own department themselves. Hence I am filing consumer complaint for Pune office for the delay in service, delivery & harassment that they are doing to me. Main thing is this, in my consignment there are very important medicine. Which was very costly. My consignment was insured. But they people are saying you will reimbursement as per our rules. What should I do, pl. help me. Vineet Saxena [protected] [protected]@hotmail.com

Sir, It is to your kind attention that my courier which has booked on 25/01/2014 from Ramphal chock, Sector-7 Dwarka Branch ( New Delhi-110075) is not delivered till 29/01/2014 to jhansi .This courier has very important documents and it is necessary to deliver that in time to my client (Jhansi). I have called the concern branch and costomer care also many time but not get right & proper response. My client in Jhansi is also in contact in jhansi branch. Now I am totally suffered . Please take a immediate action for this. Thanking You Applicant Sujit kumar solanki 1006, Akshardham apptts sector-19 Pocket-3, Dwarka, New Delhi-110075 Cont:-[protected]

Courier A4 size parcel. Paid Rs 55.

Origin of courier : pallikaranai, chennai 600100. Date ; 20_1_2014 time : 4pm
Destination : nellore, AP, 524001

As per tracker status is 'Delivered'. But it never reached the destination. Please guide me what to be done. I have sent a mail to firstflight but no response.

This is a complaint regarding consignment no : E991M0029949 The courier was booked on[protected] from Calcutta to be delivered to Bangalore. The courier was delivered in tampered state. The courier package was torn, contents were stolen and then sealed with tapes. In this process, remaining contents of the package were destroyed.

1) Documents from TIN (PAN) has been dispatched on 15/01/2014, got the Consignment number and Courier contact details from TIN customer care. When Tracking the Consignment it shows delivered to some other person with phone number on it, called the person and found that he did not receive any parcel with the said name. Consignment no: B991Q4286000 2) I have booked a 2 Online Policy from ICICI lomboard on 22/10/2013 and asked from hard copy to be dispatched. They dispatched both the documents on 23/10/2013 through First Flight Courier but i have not received the documents till date. Today i called to find out about my documents to ICICI customer care people, they said it has already been received by someone else. Consignment nos: B991Q0534341 B991Q0535555 Contact details: Name: D.Pradeep Kumar Ph: [protected]

delivery boys not to be call me about our parcel...and when we gone the office and ask about delivery boy contact number office staff not to be give me the countact number of delivery boy...and finally they returned it the parcel...plz sir take the action for my requirement

To the concern Person I really very upset with services of first flight, i got my parcel but, the parcel is open still some of my things are missing in the courier. My Courier is open, i want my money back. Or In future i never use your services and told others to don'y use your services. Consignment No: R991B0024978

W991M0079286 was booked on 10th Jan 2014 from Ghaziabad and the website tracking shows as Despatched from Ghaziabad. Any help to track this parcel will be highly appreciated.


Consignment Numbers
Consignment Number Booking Date Origin Destination Status Receiver Name & Contact Number Delivery Status
Time/Reason Date
W991M0079286 10-Jan-2014 Ghaziabad Bangalore In Transit[Contact] -- --
Consignment Number :W991M0079286
Date Serving Location Status
10-Jan-2014 Ghaziabad Arrived At Origin HUB
10-Jan-2014 Ghaziabad Despatched From Origin HUB

hi ... my name is rahul bhalerao i have courier parcel on dated 24-12-13 after many call to delivery person of your company am getting response that its return due to non service to that pincode from your company its has been 1 month. now am getting this information ??? this is very bad service from you. either your company should confirm on same date[protected] that your service is not available in that pincode. so i could arrange any other way to deliver that.

First flight docket no F11702704
There was a parcel which is to be delivered by[protected] and it did arrived to Rajkot city hub from Bangalore but they did not delivered me on that day I call them next day they said by today noon u will get it ... But I didn't ...I called again on Saturday they told there is no delivery man so we are open on Sunday will deliver it on Sunday sure...again no delivery I called next day then delivery man arrived but not at my house but at about 1.5 km from my home asking me to take my parcel as they can't find my house...they even didn't tried to come to an area where I live ... This courier is a ...

Consignment was submitted before 21 December and shipment is not delivered so far. New Year has lived more than 3 years and instead there is one to take owner of issue. Useless details as underlined. Urgent restoration of sueable services
[protected][protected][protected][protected][protected][protected][protected]---...⇄

First Flight Courier Services (FFCS) - B991Q3834237 21-Dec-2013 mumbai patna Pending late arrival of c/ment, schedule for next day deli 28-Dec-2013

Consignment Number :B991Q3834237
Date Serving Location Status
21-Dec-2013 Mumbai Arrived At Origin HUB
21-Dec-2013 Mumbai Despatched From Origin HUB
26-Dec-2013 Patna Arrived At Dest HUB
26-Dec-2013 Patna Despatched to Branch for Delivery
26-Dec-2013 Patna Pending-BRANCH MISROUTE
28-Dec-2013 Patna Pending-LATE ARRIVAL OF C/MENT, SCHEDULE FOR NEXT DAY DELI

[protected][protected][protected][protected][protected][protected][protected]---...⇄

I have online purchased Micro SD Card from snap deal. He had dispatched memory card on dated 27/12/2013 (First Flight consignment number is O991L0356289). But online tracking is showing it is pending for consignee request from 30/12/2013 but I have not received any call from first flight. My Address for memory card as below: Deepak Gupta C/o Mrs Rakesh Tomar Vivekanand Anglo Vadik Girls Inter College, Vikas Nagar, Dibiyapur, Distt. - Auraiya (U.P.) Pin - 206244

i was applied for pan card because of my education loan. i am studing in trichy when that courier arrived to my home i was in college so i can't recived that but i call the courier person to give in my home but he was refused and sent back now i checked the status it show me the card was delivered . untill i am not recived any cover from your couriers.my consignment number B991Q3015548 please take further action to get my PAN card as soon as possible MY PAN DETAILS: Acknowledment number : [protected] Name : ALAGARSAMY Father Name : NAVANEETHAKRISHNAN D.O.B : 04/01/1993 PAN number : BKRPA9141G

CONSIGNMENT NO B 991B0297396, BOOKING DATE 21.12.2013 TILL 26 .12 2013 CONSGNMENT NOT DELIVERED.

POOR RESPONSE FROM YOUR COLLECTION OFFICE FROM KALYAN (MUMBAI OFFICE), NOT RESPONSIBLE APPROACH WHEN TALK TO CUSTOMER CARE NO [protected], (MS. SULTANA).

AWAITING FOR YOUR FEEDBACK.

[protected]@gmail.com

This is one of the most irresponsible courier services I have ever seen. Last week a courier with the consignment number C[protected] which contained my HDFC Bank passwords were dropped in my letter box without even informing that the courier has been delivered. No calls were made when the door was found locked. When I check First Flight website, the delivery boy Chetan Pawar (from First Flight Aundh branch in Pune) had updated that a security called "More" had received the courier. Co-incidentally, this particular security guard is on leave for the last 20 days. So, after dropping my bank passwords in the outside letter box, the delivery boy WRONGLY updates the courier records that a security guard has received this courier. To top it all..Who has authorized him to even deliver this to the security guard!! I need to get a call if the door is found locked since it is a bank courier. The same thing happend today when I got an email from HDFC bank that my debit card PIN has been delivered through First FLight Courier Airway Bill Number B991Q3843332. I called First Flight courier Aundh Branch today and spoke to Arvind Sutar who informed that this courier has been delivered already to some Mr. SINGH!!! THIS IS UNACCEPTABLE!! If this complaint is not looked into..I will have to file a lawsuit against First Flight courier and make sure that the right actions are being taken against these guys. First Flight Courier Aundh Branch (Near Kotbagi Hospital) Pune Contact Person: Arvind Sutar Phone Number:[protected] Delivery Boy: Chetan Pawar Thanks and Regards, Amritendu Pathak +91 [protected]

I am writing this regarding the constant harassment I am facing because of firstflight courier people in my area. I never receive my courier on time and many times it does not come at all. My tehelka magazine is sent through them. It never comes to me and I have to complaint to the Tehelka people many times before it is sent to me.

Similarly recently I ordered a spectacle from a company and they used firstflight courriers. Despite my address being complete the message I received on the tracking code was that the address was insufficient ! I faced the same problem everytime someone in my family applies for a PAN Card because the PANCard people use firstflight couriers.

This is despite the fact that the telephone number and the detailed address was on the parcel. And I receive tens of posts on the same address every week !

I had to personally go to the New friends colony branch to pick my courier upon which the branch people said why I didn’t put my floor number on the address ! This shows that they didn’t even attempt at visiting my residence because had they come to my house they would have seen that I live in a house and not a flat ! In-fact they didn’t even try to make a phone call to the number on the parcel. ! What a lame excuse. I am even putting the photo of the address on the parcel so that the concerned officials can see and realize how lame an excuse was made by their employees.

SIR / MADAM,

COURIER NO.I991B0026734 DT.18.12.2013, FROM LUDHIANA TO BANGLORE, YET NOT DELEVERED AFTER FIVE DAYS OF COMPLITION AND YOUR LUDHIANA OFFICE NOT RESPONDING FOR STATUS..

PLEASE REVERT IMMEGIATE OR CONFIRM ON MY MOBLE NO.[protected]