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First Flight Couriers
First Flight Couriers Ltd.
Customer satisfaction rating: 18%
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3014
COMPLAINTS
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First Flight Couriers Customer Care

First Flight Couriers Ltd.

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Address
D 58/12, A-7, TVS Building, Sigra
Varanasi
Varanasi District
Uttar Pradesh
India - 221010
Landmarks:Opp. to Shaheed Udyan Singh Park

Customer Care Phone Numbers and Contacts

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+91 16 1394 4444  [Ludhiana]
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+91 36 1260 8547  [Guwahati]
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+91 17 2394 4444  [Chandigarh]
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+91 36 1251 6152  [Guwahati]
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+91 65 7394 4444  [Jamshedpur]
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+91 79 3944 4444  [Ahmedabad]
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+91 22 3957 6666  [Corp. & Regd. Office]
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+91 80 3944 4444  [Bengaluru]
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+91 80 3379 9999  [Bengaluru]
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+91 40 3944 4444  [Hyderabad]
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Additional info
Corporate & Registered Office
G–1001/02, 10th Floor, Lotus Corporate Park, Off Jay Coach Flyover, Western Express Highway, Goregaon (E), Mumbai 400 063
Tel: +91 22 3957 6666
Fax: +91 22 3952 0803

Regional Head Offices
Ahmedabad
103/104, Premium House, Opp. to Gandhigram Railway Station, Off Ashram Road, Ahmedabad 380006
Tel: +91 79 3944 4444
Fax: +91 79 3983 5384

Bengaluru
89, I & II Floor, South Wing, A M Plaza, Airport Main Road, Vimanapura, Bangalore 560017
Tel:
+91 80 3379 9999
+91 80 3944 4444
Fax: +91 80 3058 5655

Chandigarh
Plot No. 406-A Phase II, Ind. Area, Chandigarh
Tel: +91 17 2394 4444
Fax: +91 17 2301 7715

Chennai
IA, IC, Century Plaza, 560-562, Anna Salai, Chennai 600018
Tel:
+91 44 4202 7788
+91 44 3379 9999
Fax: +91 44 2432 8882

Delhi
408, Vishal Bhavan, 95 Nehru Place, New Delhi 110019
Tel:
+91 11 3093 6666
+91 11 3944 4444
Fax: +91 11 3094 6026

Gurgaon
First Flight Couriers Ltd., Plot No. 895, Udyog Vihar, Phase-1, Gurgaon
Tel: +91 12 4394 4444

Guwahati
Piali Phukan Road, Rehabari, Guwahati
Tel:
+91 36 1260 8547
+91 36 1251 6152

Hyderabad
1-8-869, Sanjar Plaza, 2nd and 3rd Floor, Prakash Nagar, Begumpet, Hyderabad 500016
Tel: +91 40 3944 4444
Fax: +91 40 3913 1222

Indore
G-1, Radhakrishna Complex, Opp MPFC, Getha Bhawan Square, A.B. Road, Indore 452001
Tel: +91 73 1394 4444
Fax: +91 73 1307 1073

Jaipur
309, Shalimar Complex, Church Lane, M.I. Rd., Jaipur 302001
Tel: +91 14 1394 4444

Jamshedpur
76-B, 4th Floor, Shreeji Archade, Pennar Road, Sakchi, Jamshedpur
Tel: +91 65 7394 4444
Fax: +91 65 7304 8892

Kochi
XL/986, T.D. Rd., Cochin 682011
Tel:
+91 48 4394 4444
+91 48 4308 6666
Fax: +91 48 4301 6587

Kolkata
CD89, Sector 1, Salt Lake, Kolkota 700064
Tel: +91 33 3944 4444
Fax: +91 33 3026 1761

Lucknow
Unit No. 414/415, Second Floor, Sahara Trade Centre, Faizabad Road, Lucknow 226016
Tel: +91 52 2394 4444
Fax: +91 52 2398 1642

Ludhiana
1-2-3-4, 2nd Floor, Jandu Tower, Miller Ganj, G.T. Rd., Ludhiana 141003
Tel: +91 16 1394 4444
Fax: +91 16 1306 7699

Mumbai
Klick Nixon Estate, Millennium Caribonum Bldg., Sakivihar Road, Chandivli, Andheri (E), Mumbai 400072
Tel: +91 22 3954 6666
Fax: +91 22 3950 6016

Noida
B-116, Sector 2, Noida
Tel: +91 12 0394 4444
Fax: +91 12 0336 8902

Pune
427/8, Gultekdi Industrial Estate, Opp. Chandrashekhar Agashe College, Near Prabhat Printing Press, Pune 411037
Tel: +91 20 3944 4444
Fax: +91 20 3058 6384

Salem
N.S.S. Building, 1st Floor Door No 19/2 AB, Gandhinager, Behind Chennai Silks, Annapuram, Salem 636004
Tel:
+91 42 7394 4444
+91 44 3379 9999
+91 42 7304 8224
Fax: +91 42 7246 9154

International Offices
Canada
FFCL Couriers Inc., 2960 Drew Road, Unit 157, Mississauga ON L4T 0A1, Canada
Tel: +1 905 673 9631

Kenya
First Flight Couriers (Africa) Ltd., Farm Auto Parts Complex, Next to Plaza 2000, Mombasa Road, Nairobi, Kenya, P.O. Box 41484-00100
Tel:
+254 20 651 002
+254 20 651 004
+254 20 650 177
+254 20 650 178
Fax: +254 20 650 327

Malaysia
First Flight Couriers SDN BBD (Johar Bahru) Malaysia, No. 29, Jalan Molek 1/29, Taman Molek, 81100, Johor Bahru, Johor, Malaysia
Tel: +60 7355 5290
Fax: +60 7353 5290

First Flight Couriers Sdn Bhd (Kuala Lumpur) Malaysia, No 117, Jalan PJS 11/2, Bandar Sunway, Subang Indah, 46000, Petaling Jaya, Selangor, Malaysia
Tel: +60 356 315 099
Fax: +60 356 363 099

Nepal
Gaushala Road, Near Kathmandu Airport, Kathmandu, Nepal
Tel: +977 1448 6239 & +977 1446 3142
Fax: +977 1446 3130

Oman
Towell Barwil Co. LLC, Barwil Unitor Ships Service, P.O. Box: 61 - Muttrah, P.C. 114, Oman
Tel:
+968 2481 0462
+968 2481 6570
Fax: +968 2481 7633
Mob: +968 9933 0271

Qatar
First Flight Couriers (Middle East) WLL, P.O. Box: 8681, Doha, Qatar
Tel: +974 4470 2300
Fax: +974 4444 2385

Singapore
First Flight Singapore Pte Ltd., Unit 203 A, 204 Sats Airfreight Terminal-1, Changi Airfreight Centre, Airport Cargo Road, Singapore 819461
Tel: +65 6542 1109
Fax: +65 6542 1832

United Arab Emirates
First Flight Couriers (Middle East) LLC, P.O. Box: 28859, Dubai, United Arab Emirates
Tel: +971 4262 7766
Fax: +971 4268 4800, +971 4266 7890
Abu Dhabi Branch:
Tel: +971 2677 3344
Fax: +971 2672 3369
Sharjah Branch:
Tel: +971 6555 7766
Fax: +971 6555 7767

United Kingdom
Head Office, First Flight Couriers Europe Ltd., Unit 3, Alice Way, Hounslow Business Park, Hounslow TW3 3UD
Tel: +44 20 8572 7766
Fax: +44 20 8572 7755

United States of America
Suite Number: 500, 42 West, 38th Street, NewYork 10018, United States of America
Tel: +1 212 382 1741
Fax: +1 212 997 0021

View More Information...

Customer satisfaction rating
18%
Complaints
3014
Pending
0
Resolved
545
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So far so good - The company responded to our notifications and is working on resolving complaints.

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First Flight Couriers Complaints & Reviews

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[Resolved]

 minal patel
I have sent a Valentine gift to my husband in India. It was shipped from Delhi to Anand via this courier.
I work in a customer service department in Atlanta, GA. I have never seen this bad service in my life. First their website said it was on the way to be delivered, then it said it was returning back to Origin because First Flight does NOT have a service station in Anand. Well then why they include Anand in their website list? Lady from Ahemdabad office said it has been returned back to Delhi. Now i'm checking their site and it said it was delivered to destination and signed by some name "SANTOSH". My gift didnt cost as much as I paid for international calls to India!!! I bet some probably got my gift and having a ball while I'm stranded and frustrated on the other side of the world!! They should just shut down this company!! They failed to provide accurate information to their clients.
Complaint marked as Resolved Aug 13, 2020
First Flight courier is one of the worst courier in the universe...Don't trust them...All stupid peoples...They don't even know how to handle the customer...
Dear Sir/Madam
consignee no-M62431324, Date-04/07/2009 which is booked from Nagpur To Barbil
But till date now it is showing from Mumbai. could i know what is ur problem? we already received a item through DTDC courier as same date.but what can i do know.a mechine which is break down near about 5 days could u give me the price per day wise .plz i req to u give this item today or tomorrow possitively.
u know Trishul Tread (p) is a big customer in first flight, barbil(orissa)
plz help...

matter is most urgent...

Regards,
Bimal Ranjan Dash
Trishul Tread(p) Ltd, Barbil
Orissa
[protected]
I have booked an item from snapdeal and it was came from first flight courier barbil but I haven't received the product yet no is D[protected]

YET I DID NOT GET

ORDER NO IS - AWB:F99287645, WHEN WILL YOU DELIVER MY COURIER
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    [Resolved]

     Sanadh T H
    I have sent one parcel from Cochin to Bangalore on Friday(18th JAN 2008) via First Flight Couriers.
    The content was a jacket wrapped with a gift cover+ one B'day card.But there has some discrepancy found while received in Bangalore.
    I wonder ,the card was missing while received, and there were no gift wrap at all.
    This is very shame that such a big mistake has been occurred from a reputed firm like First Flight Couriers.
    Consignment No; is given below
    C.No: H15411340

    If a company is not in a position to make deliveries without any discrepancies, why do you take the couriers.

    I am posting up this complaint in various online blogs for the people just to make sure that they prefer other courier service before first flight and keep this as a last option.
    Complaint marked as Resolved Aug 13, 2020
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      [Resolved]

       Prakash Durgapal
      Hi have applied my mothers and sisters PAN card, and as per the PAN status they delivered it to my address on 26 Oct 2007 throught First Flight Courier but I haven't recived till date. I logged a complaint regarding this on First Flight courier but ther didn't replied for the same.

      Also I have creadted Demat account on ICICI bank and they toild me the document has been sent to ur address through First Flight Courier on month of Nov and again 08 Jan 08. but the same , I haven't received these as well. While others documents are recived when others mails are received properly throught others couriers company. What wrong with First flight courier.

      What should I do for this? These all documents are urgent because I have to pay Income tax and without pAN card I cann't do that.


      Regards
      Prakash
      Complaint marked as Resolved Aug 13, 2020

      courier not received — very bad service

      Dear Sir,

      I am very Disagree with your service. My parents couriered me some important thing to me on 27th morning from yamuna nagar to panipat.but today on 30th apr i had not received that courier. when my parents goes to that shop and ask for my courier he is not replying properly and when we ask for courier office no. of panipat he had given wrong no.
      dear sir, a request to u that its too difficult for my old parents to go that shop again and again.
      My courier pod no. is 14281
      plz note the address from where we had courired
      Mr. Rakesh Sethi
      155, chotti line
      yamuna nagar
      ph:[protected]

      For further clarification plz contact on this no. [protected], [protected]
      waiting 4 for kind support

      Document delivery — Corrier not recived

      Dear Sir,

      My corrier no. is [protected] sent from pune on 19.06.2009 yet not recived by me at Ansal Plaza palam vihar

      Please look in to the matter.
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        [Resolved]

         pankaj grover
        battery was stolen
        I had booked two thunderbird bikes (royal enfield) from first flight courier service from lucknow to vishakhapatnam .

        When the consignment was recieved in vishakhapatnam the side lock was tampered and the battery was stolen .

        Though these guys take full responsibility of insurance and stuff but no one comes ahead even in such a genuine case of stealth ...if it wud have been by accident it is understood .....but its evident that the battery has been STOLEN

        AND NO ONE ELSE BUT SOMEONE OF THE FIRST FLIGHT COUURIER PERSON CAN ONLY DO SO WHEN THE BIKE IS IN THEIR CUSTODY ...still ther was NO ACTION TAKEN......

        Every regional office tries to shrug of the responsibility from their hed ....they will make u call from your phone even for the matters regarding their internal affairs .........and at the end of the day no one even The Area Manager of the company wont talk to you properly regarding anything.......

        strict advise for all of you ......we ALL SHOULD GO TO THE CONSUMER COURT AGAINST THEM AND SUE THE COMPANY ITSELF........
        Complaint marked as Resolved Aug 13, 2020
        my pan card is not deliveri my pan AIXPC2952L my coupan no[protected]
        MY ADD IS L-2 GALI NO 24 HOUSE 1043 SANGAM VIHAR SANI BAZAR NEW DELHI
        my pan card is not deliveri my pan AIXPC2952L my coupan no[protected]
        MY ADD IS L-2 GALI NO 24 HOUSE 1043 SANGAM VIHAR SANI BAZAR NEW DELHI
        I agree with all of you.I am in london and i sent a courier to chennai which supposed to deliver in 3 days time but wasn't...when we enquired with tracking ID they told that the courier have no Recipient name on it and that is the reason they didnt deliver....What an irresponsible answer!!!!!.....Does anyone accept a courier with out Recipient Address on it........I have the receipt with recipient address which is given by first flight london office and that is my proof that i sent the courier with recipient address on it....what a rediculous service..very much frustrating.....i advice everyone, please be careful in sending the items through the irresponsible and cheater courier like this.....it is worth to go to consumer court on First Flight couriers.....i will support also.

        Uma
        First Flight is the very worst courier service in India. The incometax department of India is despatching maximum of their PAN cards thru this service only. Their delivery people will give only missed calls to intimate you. If you ignore that missed calls, you have to lost the PAN card. Sometimes they will not even intimate you. Moreover, they will not deliver the PAN card to you home. Many of my colleagues and friends are facing the same problem with First Flight. Their staff will not give proper answer to your queries.
        My vote for worst courier service in India goes to... First Flight.
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        Courier not Received But Status shown as Delivered

        Dear Sir/Madam,

        Kindly arrange for the POD Copy Of C[protected]

        Still we dint not received any courier agaist the above mentioned Docket No But In your website it showing as already delivered so kindly arrange for the POD Copy with Our Company Seal Signature of receiver.

        Destination place showing Indore inplace of Ahmedabad

        Destination place showing Indore inplace of Ahmedabad.Tracking no is-F[protected]

        Very poor Service

        First Flight Courier Services is very poor services.

        My Tracking Number is B[protected]

        My Parcel is Return To Origin without any information by courier staff, Udaipur-313001

        Branch Address- First Flight Courier, Bapu Bazar, Near Dena Bank.Udaipur-313001
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          First Flight Courier — rude and horrible customer service [Resolved]

           harsha gandhi
          This courier service is so bad... it is a shame on people who claim to service people by taking money....
          if the company...
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          [Resolved]

           Bhaskar Reddy
          Hi,
          This is Bhaskar,I'm not yet been received my documents(Bangalore) which was booked on 13 th Dec in Bangalore.The service of this Courier is very bad.

          -Bhaskar
          Complaint marked as Resolved Aug 13, 2020
          i did not recieve my pan card yet though it was despatched from the main office on 27 march, and i need it urgently for claiming income tax.
          Hi,
          This is Rama murthy, I'm not yet been received my documents Bangalore) which was booked on 09th April (Doket No.isZB8092862), in Bangalore.The service of this Courier is very bad
          Dear Sir

          i did not recieve my pan card of Shri Samkutty yet though it was despatched from the main office on 5/5/08, and i need it urgently for claiming income tax.

          Your PAN card has been delivered on 05-May-2008 by First Flight Couriers Pvt. Ltd courier vide airway bill no. ZB8602105, at the address for communication* indicated by you in the application.

          From yr site i come to know that the consignmet has been send to Itanagar where as the consignment has to send to c/o Matai Communication & Printing, Tezu-792001, Lohit Dist Arunachal Pradesh,
          In Tezu there is no First Flight Service so if possilbe pls let me know I can run the FFS in Tezu
          Till date i have not received my courier which is despatched on 15th of July and today is 21st of July.Its already more than 6 days .The service of this Courier is very bad.
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          my parcel services no is 7080 plze send my address or contact my mobile no [protected], name

          PAN card

          ( 25/08/2014 Messages may cell) PAN BWBPR4532C allotted for ack no [protected]. PAN card sent through FFCL Courier ( B991Q1525845).
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            [Resolved]

             Shilpan Dineshkumar Vyas
            Dear Sir,

            My father received a parcel on date: 31st October 2007, addressed to 5, Rajvi Park, Opp. Vidya Dairy, Borsad Crossing, Anand – 388001. The parcel was sent from HP Company, Delhi and contained Hauppage TV Tuner worth Rs. 5000/-. The delivery boy from your company did not allow to open the parcel till my father signed. But when I came back home and opened the parcel after my father signed your receipt paper, I found the box inside was tampered and the HP seal was broken and there was nothing inside. I enquired the HP Company about the parcel and they have confirmed that the boxes are sealed and checked before dispatching.

            I had great faith in First Flight and was impressed by the services of your company till this incident took place. I still believe that you will take necessary step and handle this case seriously. I am looking forward to a positive action and reply from you.


            Thanking You,
            Regards,



            Shilpan Vyas
            Complaint marked as Resolved Aug 13, 2020
            I had ordered for a Transcend MP3 and got the consignment through First Flight and we got the parcel in tampered condition. When we asked this to the courier guy, he told due to security reasons we have opened it and took our signature and ran.To my shock, the parcel did not contain MP3 in it. When I complianed to First Flight courier zonal manager Naiem, he started backing his service and was not ready to accept mistake. I dunno what to do now ?
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              First Flight Courier — Delay and rude remark [Resolved]

               nitesg
              There was a courier booked on 11-Oct-2007 and as per the consignee they told it will be delivered on the same day.
              br...
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