Respected Sir / madam
A fraud is done with me by an ebay seller on 17th feb 2013 and since long time I was having conversation with the ebay customer care executives, their seller didn't shipped the product and later they told that they have shipped the product and all such complication happened.
Today when I got a call from ebay guaranty department and the executive told me that visit the courier office and request them to give the details of the shipment where it is delivered instead of my place, the awb no is A89279545.
I went to the courier office located at the address: Jay Maruti Complex, near Gujarat samachar press, udhna darwaja, ring road surat 395002.
There they show me the delivery slip that they have delivered the courier to some person named shravan his sign and below it my contact no. was mentioned and the courier was a document, not a specific grams, parcel. But the Fraud Seller of ebay is claiming that he had send the specific grams parcel via first flight courier with above mentioned awb no.
I requested the authority person Mr Rakesh Charkhawala contact no. [protected], explained him all the matter and told him to give me a written letter that they have delivered a courier which is just a document instead of a parcel. That person was so shameless and rude that he shamelessly denied me to give any such details and was not at all in the manner to help. He was just saying that they have delivered the courier, their job is over. He is not even bothered to care that to whom they have delivered nor ready to help me for the same. I called ebay cust care that the authority is now helping in giving me a written letter of document delivery instead of parcel, the ebay executive also talked with that person but he very rudely refused.
After when again I asked that person steps should I take for such irresponsibility of the courier delivery, he just reply very very rudely " jo ukhaad na hai vo ukhaad lo, police complain karni hai to karlo mai kuch karke dene vala nahi hu."
This was really unprofessional answer given by such a higher authority of first flight courier company.
Please take strong action on such a rude authority and plz solve my issue and tell him to give me a written matter on the letter head, so that I can forward it to ebay. My parcel which was to be send by the ebay seller was of Rs 45,816/-
since 17th feb 2013 I am continuously running after this matter. I have not yet received the courier, nor refund of my money nor satisfactory reply from ebay and finally no well mannered response from higher authority of first flight courier agency of ring road udhna darwaja branch.
Aug 13, 2020
Complaint marked as Resolved
Firstflight Couriers — Need Monthly Bill
My Moblie no is [protected] send my Dec'07 Mobile bill to my email id [protected]@firstflight.net