First Flight Couriers Complaints & Reviews

I have order a T-shirt from TSHIRTS.IN, package has been sent through FIRST_FLIGHT_COD couriers vide Docket # LT0070486 which was supposed to reach my address in 2 working days time.

While tracking the product it was found that the product is returned due to unavailability anyone. But that was not correct becase we never used to leave our address unmaned.
So this is total lapses of their duty on their part.
And a great loss for the Company as well

Dear Sir/Madam,

A courier was sent by HDFC bank from chennai to goa on the 13th of june2011 bearing docket no. C04192058 ,AND WAS RETURNED BACK DUE TO ADDRESS INSUFFICIENT,THE FIRST FLIGHT COURIER PEOPLE IN PANJIM DID NOT CHECK ON THE MOBILE NO. [protected] ,THE FIRST FLIGHT PEOPLE ARE NOT HELPING AT ALL. I NEED THE STATUS OF THE CONSIGNMENT AND WANT IT TO BE DELIVERED TO THE UPDATED ADDRESS --

VIKRAM MISHRA
GESTO CULINARY & HOSPITALITY ACADEMY
PITRUCHAYA COMPLEX,NEXT TO HERO HONDA SHOWROOM,
PORVORIM,BARDEZ,GOA-403521
MOBILE NO.[protected]


VIKRAM MISHRA

[protected]

DEAR SIR,

I HAVE BOOKED MY PERSONNEL CARGO (12 PACKAGES) THROUGH FIRST FLIGHT COLLECTION CENTER IN NAGERCOIL AS ON DATE 03/06/2011 TO SURAT.

AND AFTER BOOKING THEY ALLOTTED cARGO REF NO : [protected] . But till date that consignment has not deliver to Surat,

Last ten days am repeatedly make a call to Both Nagercoil and Surat OFFICE, But they are unable give proper response .

You are requested to kindly do the needful and take proper action against them for Smooth delivery of cargo .

Regards,
Iyappan.
[protected]

My consignment no is : LD2091004 and was due to be delivered on 28th May 2011. Its almost been near to 2 weeks yet the delivery is not done. I am seeing the updates on the webtracker and i am very amazed to find that the reason for non delivery is payment not ready; this status is completely a sham. Initially we received calls from the First Flight team for the delivery and we have communicated our consent for the delivery of the consignment.

This the worst and most unprofessional courier service there is. I would personally never use this courier service. But some of the companies and banks are using them as contract partners so I have to deal with it. For the third time I have not received my courier on time, and incidentally both the times the reason given is, no consignee at the given address and the mail sent back to origin. The first two times I got my mail after a lot of hassle and the mail finally being sent through speed post. They don't answer their phones or reply to the mails.

This is really pathetic and it's shame to say that a private company is performing worse than the post office, which is a government owned company. All the companies should do away with their contracts with the courier service as this causes a lot of hassles as most of the times it's important documents that we are trying to get through.

Dear Sir
i have send on doc no-R17614835 dated-01/06/2011 from jaipur to Dehagam (Gandhinagar-Ahmdabad),First flight courier unable to deliverr this doc due to non service area, In this i have send request on mail id-'[protected]@firstflight.net'; '[protected]@firstflight.net'; '[protected]@firstflight.net' and call on Ph:[protected] same request to hold this doc in gandhinagar hub same we will collect from there,but they have return this doc with out infromation and say that we have note received any kind request
.
Pleae advise what is best

Regards
Manoj Sharma
[protected]

Dear Sir,

I had booked a parcel containing expensive pediatric food packed in good condition to Chennai K.K. Nagar address from Hosur, near Bangalore through First Flight Courier vide their docket no: F53114523 dated 31/05/011. The same was not delivered the next day as assured by the booking branch near Dharga in Hosur. I was told that the parcel had gone to Royapettah Branch and it would be delivered latest by evening.Instead the same was handed over to the addressee third day in a damaged condition. The pediatric food item was fully spoiled and was presumed that the First Flight staff tried to steal the content and later realising that it was not worthy, they sealed it again with their tape.

Now I want the management of FF to take suitable action against their staff for this act and compensate me for the loss incurred. Otherwise appropriate forum will be approached for the immediate redressal of the grievance.

Regards,

M.Mariappan
59/2, Anantha Mansion,
7th Cross, Sampige Road,
Malleswaram,
Bangalore-560 003

DEAR SIR,
MY CONSIGNEMENT NO O 21948742 AS PER CONSIGNER,COURIER WAS HAND OVER TO YOU(FIRST FLIGHT ) AS ON 24-5-11.
BUT I HAVE NOT RECEIVED THE COURIER TILL NOW

MY RECORD HIS PHONE NO IS[protected] / 39444444 BUT THEY PEOPLE DID NOT PICKUP THE PHONE. I HAVE ALREADY MAIL TO HIM BOT NO RESONCE. PLZ HELP ME.
THANKS

I purchased a tee shirt from this site called 24hoursloot.com on 14th may 2011, its 25th may 2011 and I still have not received it. I tried searching the rep of the company before shopping but did not find any bad reviews and so shopped from them but I am really disappointed because they charged Rs 45 /- for shipping from pune and still the courier service they choose sucks.

I reported this to them when I saw on the courier company's tracking service that the product is in my city since 21st may and the status remains "satellite station scheduled for next day delivery" I don't know what that means now my home is in prime location in the center of city and when I called the courier company as suggested by 24hoursloot support team which should have not been my concern obviously they tell me if it is urgent then I should collect it myself or they will deliver it in a day or two.

This is really disappointing so I would suggest all to consider all these things before buying from 24hoursloot or using first flight couriers. And I hope 24hoursloot people consider joining another courier service as I have not received their product so I cannot comment on that as yet.

I am extremely sorry to say that the first flight courier,a very reputed courier company's staff is not able to handle the delivery of the consignment on time.My SBI card was sent to me on 22 April,2011 from Delhi and also reached to Hyd on April,27th(Woh 5 days to Hyd from Delhi).Arrival of the consignemnt was confirmed by the official but not delivered yet.All their Begumpet telephpone numbers in Hyderabad are either busy or no one lifts the phone.I would request the concerned offical in First flight to look into it and do the needful to save their reputation.(serving better then govt parcel services).
My consignemnt no is CC7877557.

Couier web site shows the different version about the delivery ie address is not sufficient,consignor is not available and consignment has been returned whereas no one has delivered the consignment?
Appreciate an early reply

dear sir,
my envelope containg two apllication forms for holy kailash manasrvor yatra 2011 has not reached to this address
Under secretary(china)
china registry room no. 255 A
south block , ministry of external affairs
New Delhi - 110011
this envelope is sent through your buxar branch on about 25-26 feb.2011 and have to reach on the above address till march11 2011 and not reached till this date and due to this negligence I have suffered a great loss. my reciept of this sent enevelope
is lost and I have contacted that buxar office but there is no relief I got .
Kindly go through this matter and inform me immedieately other wise I am going to lodge a case in local consumer court against yours for my loss for Rs.50 lacs.

Yours
UDAY RADHA KRISHNA

C/O DR KAMLA DEVI
THANA ROAD BUXAR
MOB. NO [protected]
E MAIL [protected]@yahoo.com

This is regarding Consignment No W16855079. The Packet left Delhi on 18th April, 2011, and as shown in the link:

http://www.firstflight.net/n_contrac_new.asp?tracking1=W16855079

that there has been an "internal misroute" on 19th April.

1. First of all nobody informed me about the mishap. A customer should be informed that due to whatever reasons, his/her consignment has not reached in scheduled time (48 hours).
2. I tried to speak to the Kolkata Customer Care[protected], but the phone is either busy throughout the day, or nobody is interested in picking up the call. I then called at the Delhi Customer Care, and asked what "internal misroute" means. The Kolkata Customer Care is really hopeless.
3. I mailed [protected]@firstflight.net (Kolkata Centre mail-id) twice, but there was no response.

Still, its the same status.

Thanks for your co-operation,
Best Regards
Partha

This is my second worst experience with them and I suggest and request to stop using their services.
1. When my cousin sent me a courier from Bangalore they dispatched to wrong address and person.I foolowed up and finally no response from them.
2.Recently , on 28th Feb,2011 vide AWBNo;c06952670 again they repeated their negligence and till now i haven't received it and they least bother about your concerns and they don't have customer care number. I am not sure where my emails are going and this was from SBI credit card rewards gifts and they also least bothered about it.For getting POD copy they took 45 days and still investigation is going.

God only knows the delivery date of my gift again to me...both SBI cards and Firstflight are taking their own sweet time.

Hi

I got a call from [protected] & [protected] i mid night at : 01.51 with abusing language which words cannot be described.

We cross checked in morning we got response from that number that it belong to FIRST FLIGHT COURIER COMPNAY MADHAPUR & GACHIBOWLI BRANCH

But they are refusing to give the person name and straight away telling us that day no one has worked in night hours.

If they have not worked in night hours does " any ghost called from that number"

We personally met Mr.Adarsh Sanghi of Operationa Manager who lead hyderabad team.

He told us to not to give any legal complaint and it spoils the company image and name he will cross check and inform us the person name. But till time we have not got any response from Mr. Adrash Sanghi too

Bening in service industry they should speak to any customer in polite manner.

What they are doing in late night.....? are they drinking and tease the person from there office land line number....>

Dear Sir,

The first flight courier people are not picking the call and some times it goes for voice recording and nobody picks the call and they irresponsible past 5 days.
This is the address and phone numbers
Bengaluru :
89, I & II Floor, South Wing, A M Plaza, Airport Main Road,
Vimanapura, Bangalore 560017

Ph:[protected] / 39444444
Fax:[protected]
Email:[protected]@firstflight.net

i have courierd a envolep on dated 14 march from gorakhpur to gurgaon after few days when my courier was not delievered to the destination i visited to firstflight office on 17 march they that your courier has been reached to gurgaon office due to rail problem it was little late by evening it will delieverd to the destination. but my courier stiil not reached i again visited to the firstflight office for asking about the same they are saying due to insufficient address your courier was not delievered so come in the evening and collect the same.

Status through web tracking.....

Date Serving Location Status
14-Mar-11 Gorakhpur Despatched From Origin
17-Mar-11 Gurgaon Arrived At Destination Hub
19-Mar-11 Gurgaon Departure From Destination (RTO) - Address Insufficient





Rohit Agrawal
[protected]
[protected]

I have send on courier from first flight under priority cetegory, which suppose to deliver in 2 days. But now one week has over but still there is no delivery has been done. If I try to contach any office there were no response from the branch. They just say that we can not do anything.
I also have asked for manager no. I got one no but that is always busy.
No is [protected].

Also the biggest problem is that if I check the status online it showing "Branch Misroute" which shows that how First Flight Service capability, they even do not know that courier has to send on which branch even though in address Pincode, Area and city mentioned.

sir,

We have received courior of cons. no: B14388748 booked from JB nagar,Andheri- Kurlaroad, Andheri(E) Mumbai to be deliverd at Ahmedabad. After opening we notice that Sodex coupon of worth Rs. 2500/- is missing & other papers also damaged. Then after proper investigation, we found that envelope once opened for taken out of coupon of Rs.2500/- & then reclosed resulting in damage of other paper also.

Then, I have contacted at JB nagar branch[protected] number where courior booked but the man at branch present at around 7.30 PM on 16th. March is not ready to listen & loudly abusing me over phone & told that we have removed yr coupon & you do what ever you want to do. I am not kowing his name.

I am realy depressed with the way their branch men have replied , abused & stollen the coupon. After that i have contacted all their[protected] &[protected] ,[protected] Mumbai HO, Ahmedabad HO, satelite ahd branch from where courior finaly delieverd) but they have told that they are unable to help anything.

So, sir, I request you to inquire this matter & find out the thief in their branch .
Kindly reply & do needful

Regards,
Shailesh Joshi
Mob No:[protected]
C/O JMC Projects (I) Ltd.

Courier not delivered to the correct person and wrong information is posted on the Website about the delivery.
Consignment Detail - C06882346.
ONE PARCEL (BINOCULAR)HAS BEEN BOOKED FROM CHENNAI TO (my home address) NEW PANVEL,MAHARASHTRA THROUGH FIRST FLIGHT COURIER SERVICES .
I HAVE NOT RECEIVED YET and wrong information about the delivery is mentioned that, the track also said it had been delivered to “psingh on 05th feb ,2010.
Infact i have not received any parcel as of now.
on the Website (FirstFlight) that the item is delivered to me(Mr. p.singh).

what i have to do now. or how i will complaint to consumer court in new panvel , raigarh , maharashtra.
P.Singh.

Hi,

I have send courier through your courier services vide consignment no : J71144912 Date: 12/03/11

This courier has still not delivered, meanwhile I have tried Corporate Office and Reginal Office numbers repeatedly since Monday (13/03/2011) onwards but nobody even pick up the phone. Is this a customer service or just playing with the time without any service? This is leading a very bad image about the well known and renouned courier services.

If no action will be taken today, I will bound to start flashing this message around the India via channelised network which will definetly bring the right picture of the First Flight among the potential customers.


Regards,
Dinesh Kumar Gupta
+[protected]