. Nsdl despatched my pan card
thru first flight courier
vide awb - b903q6298585. Expected date of delivery was indicated as 26.05.2017.
I waited for consignment upto 29.05. I tracked consignment on ffcl site. It
Showed consignment wasa delivered on 22.05. At 11.54.
It also showed item sent out for delivery on 22.05 at 11.53.
Can you believe item was delivered within one minute whereas distance of my residence from ffcl surat offiuce is approx 10 kms.?
3. I then contacted ffcl mumbai office. Who gave me address and phone no of surat office and asked me to coordinate with them
Phone no provided was switched off. I then visited at address given by mumbai. To my shock i found there was no office at address provided to me.
On enquiry i was told it was shifted to another address long back. Contact no
Shown on the locked shutter gave contact no [protected]
4. On contacting [protected] i was told item aleardy delivered on 22.05 and whatsapped signature and phone no.
Neither signature is mine nor phone no. Moreover phone is non existant
5. I was then directed to delivery boy who informed item would b delivered on saturday.
It has not bn delivered.
I called [protected] several times. There is no reply. No body answers ring.
6. Mumbai office and local office at surat doesn't care to reply.
7. I am extremely disappointed and have requested courier to locate and deliver consignment to consignee at correct address a nd if it is lost report to sender and arrange a fresh card
8. I would rate ffcl courier at 0 out of 10.
Subhash chopra - mrs
First Flight Couriers customer support has been notified about the posted complaint.