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FirstCry.com Complaints & Reviews

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Last updated Nov 26, 2022
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Office Apartment No. 10, 11, 12 & 13, 2nd Floor, Primrose - The Mall, Baner
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Pune District
Maharashtra
India
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FirstCry.com reviews & complaints page 18

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I had raised a return request with www.firstcry.com to return a product that i purchased from them online.

The product got picked up from my home on 14-decemeber-2019.however, first cry has not issued the refund yet.

order no: 6175470SM633DA000
product name: Babyhug Fun N Learn Ride-On With Storage Space & High Backrest - Yellow And Blue

return pickup done by:delhivery
pickup contact:pravin...
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I had made an order in firstcry on 17th nov'19 and then cancelled it too for which firstcry should have given me a refund of rs. 1611.90, however first cry claimed of refunding my amount to bank on 22nd nov'19. But till now it has not been reflected in my account. Its been more than15 days for which they have asked me to wait but nothing has been received....
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Today i placed the order online of products at sharp 3 pm and applied the coupon as there was an offer today (First 500 orders free) and my coupon fcte6190552l19s was placed for 100% free scheme. I was asked to make the payment of rs 50 and i made the payment through net banking. The amount got deducted from my account but after some time i got the mail that "your firstcry order no.6910771sp85030955 have been cancelled, since your transaction...
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I have purchased a bicycle from firstcry and received with defects and raised the return request on same day (28th nov.). But unfortunately didn't get help for the issue. No pickup executive came to pick up the product nor the respond on call. The customer executive all the time repeated same line"product will be picked up within 48 hrs". Please help....
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I am getting calls from firstcry delivery person and messages from first cry that I placed order. But I didn't. When I called customer care they are asking me to ignore. I didn't expect this response. I can't receive unwanted calls against some other orders which I didn't place. I want this to be corrected immediately.

Below are awb numbers which I didn't place order but getting calls against those order.

1...
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Please cancel shipment no. With awb no.[protected] which has been sent by firstcry.com without my consent & knowledge. I do not need the product & never asked them to send me the product. I tried to cancel the product on their website but it says you cant cancel a product when it has been shipped. If its not cancelled then i will
No other choice than to return the shipment....
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I had ordered from first cry way back and returned a product and they sent the refund
Now once again i ordered another product after few tries when finally order got accepted they rejected and from my refund money deducted the amount of first order which i returned and the remaining amount they have kept in firstcry cash account not even sent to my original payment method...
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I have ordered in firstcry. My tracking id is[protected]. The product showed out for delivery and

Was supposed to get at 27 november 2019. But i didn't received it till now. I didn't get any messages or phone calls regarding the delivery of the product... This is the second time i am placing the same order... So please make me available at my shipping address......
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This mail i wrote to the first cry person on 18 november 2019, as no one came for pickup tll date.

I've requested a return request with ID 22881802 & 22880973, reason being " Not satisfied with quality".

I've called the customer care immediately post raising the return request asking them to arrange the pickup on Saturday or Sunday as nobody will be available at home. But as informed by them is there is no policy...
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Hello,
I had purchased the moms co natural body butter for my pregnant wife from firstcry on 19/11/2019 which is worth rs.699. My order number is 5798886sa591a4250.

We are regular user of this product and we usually buy it from their official website. But due to the non-availability of this product on their website we had to purchase this from firstcry app this time

When we received the item, the box...
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I order two quantity diapers from FirstCry.com. It’s was delay for 20 days. And received only 1 quantity. After lot many times follow up from my end. I had received the product but only 1 quantity. I have called 3 times and I have send mails many times. They have denied the services. I paid for two quantity. I received only 1 quantity after 20 days....
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My brother mohit choudhary sent a gift which we didn't get (Order no 9651324sn[protected]. But as par the status it is delivered.
The reason we think is..
Around 4-5 months ago, we placed two orders online. The sum for both the things was rs 1150.in the morning the courier boy ashish chauhan came and since i was not fully awake so by mistake i paid the amount i had ready for both the things receiving just one. When i really woke...
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Babyhug candy 2 in 1 high chair with safety harness - grey orange delivered from the order no:- 4828031sxt9267226

I had recently ordered a high chair from first cry. The chair looked good and it costed around 4.5k rs. My daughter who is 11kg ane has started using this chair recently. Within few weeks the screws are getting loose. Some of them have also started breaking. This product is of very bad quality. When i raised this...
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Placed the order order no 8104529st540a2885/8104529su54534377 but it was cancelled from there end and i didn't get my amount refunded. When i am trying speck with customer care they are telling the amount used on previous cancelled order. I have send multiple mails to them to take the product but they did't came. Now they are illegally playing with us.

Hope i can get justice....
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Hi

As per the trail mail still haven't received my order. Your system is saying delivery has been attempted however this is not truth. Incase it was attempted then my building tower guard would have kept that in any case. Infact i tried to reach delivery guy twice and he never bothered to pick call. Highly sad and disappointed with the service. No solution from your end except for waiting. Now in anycase i will cancel my order...
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Dear sir,

I had ordered from first cry 5 items it was showing to deliver on 7th nov in status its showing out for delivery but still i did't receive my order. I tried to contact customer care but 1st number always come busy and 2nd number no one is picking the call. What to do i am helpless i had done the payment also but not received my order. First cry should close their online business if they are not able to manage and...
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Hii.. I dnt have any issues with firstcry bt their delivery associate are just #... I got d msg that my product will be delivered on 9th nov bt till now (10th nov) i havent got it... I contacted delivery boy he said i dnt know n tomorrow i'll be on leave n i dnt care n know abt office who will deliver or not... The boy is of xpressbees and named chulbul... I want my product to be delivered tomorrow asap... Till 9 am...
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Firstcry.com — non delivery of item

They have the worst delivery service ever. I have ordered a product from firstcry.com and it was shipped through xpressbees. My order reached my city on november 2, 2019, but it was held by delivery team for 6 days. On 7th day it was out for delivery, but the agent denied to deliver the order. Called firstcry as well as xpressbees customer support many times, but no proper resolution was given. Again on 8th november it was out for delivery...
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All the three products are too small as i have already sent a complaint yesterday and today one of the same product that i had returned was sent back to me. Kindly arrange refund if the proper size is not available for all three items. I want the size for all three to be from 18 months to 24 months for a girl. Kindly make arrangements. Thank you. Marcus cleur....
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I have been provided two coupon code from first cry of rs 600 each on shopping of rs 2500 above to be redemable from 01. Nov to 15. Nov and 15. Nov to 30. Nov. I visited shop and purchased t shirt worth rs 600 and biller asked me to call on particular number to make payment and that number was saying invalid when i called from my registered number and from other numbers call is connecting this mean that they have blocked my number so that...
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