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FirstCry.com Complaints & Reviews

www.firstcry.com
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Updated: Apr 6, 2026
Complaints 816
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46
Unresolved
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Bad 😕 It seems that FirstCry.com has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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FirstCry.com reviews & complaints page 15

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L
lavanya@
Nov 3, 2021
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Order Id: 12232403SRO87E28D7

Product : kicks and crawl fuzzy kitty 3D socks

I was delivered an old or used product which was smelling bad as well. I have raised a concern inorder to get the return confirmation. I have received a response after 4 days and now the window to raise a concern is closed. They cleverly avoided this situation.
If there's an option of no return, the quantity of the product should have been perfectly checked and sent

I am expecting a resolution to get this product picked and initiate a refund.
FirstCry.com customer support has been notified about the posted complaint.
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    K
    Kushal Mehra
    from Mumbai, Maharashtra
    Oct 22, 2021
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    Address: Mumbai

    Used to shop for my kids but after seeing your hindupobic ad i have decided not to shop.
    waiting for your ad on christmas or eid not celebrate by cutting trees, slaughtering animals specially not on road.
    FirstCry.com customer support has been notified about the posted complaint.
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      D
      Debarshi900
      from Kolkata, West Bengal
      Oct 16, 2021
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      ONES I ISSUED RETURN I ALREADY HAVE SIMILAR EMAIL FROM FIRST CRY AND THAT WAS[protected]
      And its[protected] they only have auto response through email and phone

      Through this attachment u will understand the issue
      FirstCry.com customer support has been notified about the posted complaint.
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        D
        Dhaninder singh
        from Jalandhar, Punjab
        Oct 14, 2021
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        Address: Jalandhar

        I ordered on fc. The product quality is not match with original display and I returned item. After month when I checked amount in my account not transferred. When I approached fc they said we transfer my amount in fc wallet. First of all who permit fc to return payment in fc wallet. I paid amount from my account so transfer my amount in my original mode I am very harrassed and cheated by fc Still my payment not refund in my account.kindly stop this fraud and harrasment by fc.
        FirstCry.com customer support has been notified about the posted complaint.
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          S
          Sarath Naik
          Oct 8, 2021
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          As per website this product (mamypoke pants) to be delivered next day. I had booked on 06Oct21. This has not been delivered till today i.e 8Oct21 6.30pm.
          I tried reaching Firstcry customer care but the response I got was not satisfactory. Team was polite but they had not clue how to address this on priority except to assure they do their best and to put the feedback/complaint in system.

          I have no hope on Firstcry that they are customer oriented. I have been with Firstcry since 9+years now and have made my mind that I will say goodbye to Fristcry.

          Let me see how long this takes to get resolved.
          Order ID - 133156TNR1C50396
          XpressBee tracking number :[protected]

          Thanks,
          Sarath
          FirstCry.com customer support has been notified about the posted complaint.
          Oct 08, 2021
          Updated by Sarath Naik           Team of who were telling they would to there best to deliver have sent me a message on 080ct21
          9.53pm as "We regret to inform you that your shipment[protected] delivery will be delayed by 3-
          4 days. We appreciate your patience".
          I never accepted to that I am in patience, how can decide themselves on this, looks they take
          customers for granted. Its funny and they have all ways to fool customers.
          Oct 08, 2021
          Updated by Sarath Naik           Team of FirstCry who were telling they would do there best to deliver have sent me a message on 080ct21
          9.53pm as "We regret to inform you that your shipment[protected] delivery will be delayed by 3-
          4 days. We appreciate your patience".
          I never accepted to that I am in patience, how can decide themselves on this, looks they take customers for granted. Its funny and they have all ways to fool customers.
          View replies
          I have cancelled my order with FirstCry and booked the same with Amazon which are better in service.

          Also it's good bye from me to FirstCry, will never return to take service of FirstCry.

          Thanks,
          Sarath
          Reply
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            A
            Adréëtā Chētry
            Oct 6, 2021
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            Address: Beldarpara Chetry colony, Beldarpara opp.council shopping complex

            The delivery boy of our area i.e Tura, Beldarpara is very rude and disgusting to the customers 😠They cancel the orders by themselves if I ask them to come and deliver at a certain place...😠Please look after the matter as soon as possible. They misbehave with the customers and talk rudely and don't even deliver the products if we ask them to deliver at our place ðŸ˜
            FirstCry.com customer support has been notified about the posted complaint.
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              M
              manojkumar sahoo
              from Bhubaneshwar, Odisha
              Oct 5, 2021
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              Address: mumbai

              Pls refund my money of self return product, Regarding to the firstcry order no 4846168FEU0924BC1,

              After repeated, complain, no refunding my money and shairing image receipt of india post and status delivered in tracking id
              FirstCry.com customer support has been notified about the posted complaint.
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                N
                niki89
                from chandigarh, Punjab
                Sep 30, 2021
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                Address: RAjashree Business PArk,plot no114pune

                I had ordered multiple products from Firstcry.com, vide order ID-7061199KVAA7EFF49 dated 28.09.2021 worth Rs 3271.58 /- from which Melissa & Doug on the GO Water Wow! Farm water Revealed Pad -Multi colour (Q-1) was displayed at 50% discount but only 8 % was given in the final billing. Moreover, when complained to the customer care of the online platform, they out rightly rejected that they cannot do anything about it. the amount of 413/- was paid against the MRP displayed of 449/-. Such practices by the online platforms of defrauding customers is unethical and immoral. Many more would have been victimized like me. Please look into the matter and provide justice.
                FirstCry.com customer support has been notified about the posted complaint.
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                  S
                  sudip17pal
                  from Pune, Maharashtra
                  Sep 27, 2021
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                  Address: Mumbai

                  This is with reference to my Order 9569757OKC86AD87F placed on 18th September 2021. Expected date is 27th September 2021. But as of now it's still not Delivered. This is not the first instance I am facing similar issue with FirstCry. Every time they are giving false commitment like this to retain their business which is not acceptable at all. So I request to take stern action against them for misguiding Customers
                  FirstCry.com customer support has been notified about the posted complaint.
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                    H
                    Harry161
                    from Ludhiana, Punjab
                    Sep 27, 2021
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                    I ordered a Diaper (ESSENTIAL ITEM) on 19 September, 2021 and it was out of delivery on 22 September. But the courier person passed the wrong information to firstcry to make a reason for not delivering the product and misbehaved with me.
                    For the last 6 days I have contacted customer care but still FIRST CRY have not delivered the product and no action has been taken against the delivery person for mentally harassing the customer.

                    Thanks,
                    FirstCry.com customer support has been notified about the posted complaint.
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                      A
                      Abhijeet Madan
                      from Delhi, Delhi
                      Sep 23, 2021
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                      Ordered 2 products I.e baby bath bed and baby sleeping bag on 2nd sept 2021 and paid for both products and given delivery date by 6/09/2021 but same was not delivered on the date and no call recieved for information the next day raise concern to company portal recieved call after 4 days that it will rake more time and by 13/09/2021 company automatically extended the date and on 21/09/2021 they cancelled my order with informing me and doesn’t bother to give call. The products were ordered with an emotion as we having our first baby and on belief that this is good brand we should relay on there services but they having no emotions, very careless in getting the Commitment done. Technically they breached contract, that must be Taken care, as a party I did my part formalities on time but they does not want claim in regards to this.attaching 1 order screenshots
                      FirstCry.com customer support has been notified about the posted complaint.
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                        D
                        Docak
                        Sep 22, 2021
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                        I have ordered my product on 28th august 2021 but not received my product yet though it is showing that my product has been delivered
                        FirstCry.com customer support has been notified about the posted complaint.
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                          S
                          Singhniya Rahul
                          Sep 18, 2021
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                          Address: Jehanabad court

                          Cancel my order sir please
                          FirstCry.com customer support has been notified about the posted complaint.
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                            J
                            Jithinjanvi
                            from Thiruvalla, Kerala
                            Sep 11, 2021
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                            Address: Kuncharathil House Kallooppara po Mallappally, Kallooppara

                            Please take my product pamper back and give XL size. by mistake i order L size but i need XL. date of return expired. So please kind do needfull for me. Other wise its a waste for us. Take the L size pamper and give XL
                            FirstCry.com customer support has been notified about the posted complaint.
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                              K
                              kriti harlalka
                              from Mumbai, Maharashtra
                              Sep 8, 2021
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                              Firstcry delivers a wrong item and not returning

                              Firstcry delivered me an incorrect sized item and is not letting me return the product. When I placed the order the item was returnable for a month. But after I received the order, the app doesn't allow me to return saying that return is not applicable.

                              I feel cheated. By far I was a loyal customer but firstcry failed me...
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                              T
                              Twinkal Modi
                              Sep 7, 2021
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                              Website: www.firstcry.com

                              My self twinkal modi. last month i get a call from First cry and sales person continues force me to take the product call " FirstCry Intellikit Farm Adventures Kit – Multicolor" so i said ok we will think about it. then they directly send this product on my home and i was out of the home so my parents gave the money and take the parcel. when i came to home know about this then i raise my complain to first cry so they call me on next day and tell me this product is non returnable. i told them that i didn't place the order and send me the recording that i placed the order. but till date they didn't send me the recording and they continues saying that we heard the recording and you say yes for the product. so i urge you to help me. thank you
                              FirstCry.com customer support has been notified about the posted complaint.
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                                S
                                Shahawazbanu
                                Sep 4, 2021
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                                Address: No 2 ullasapadava road opp forest forest sullurpet spsr nellore dt
                                Website: First cry

                                I have purchased product from firstcry. Due to size issue I have returned product on 21 st August.. Though return pick up is done still status is not updated.. I have raised complaint on 23rd aug.. I have confirmed with ecom express that product has been collected and sent back.. Till now my refund is not issued.. No information about return successful... All the time customer support says they working with concern team. Very irresponsible..
                                FirstCry.com customer support has been notified about the posted complaint.
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                                  S
                                  Shahawazbanu
                                  Sep 4, 2021
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                                  Address: No 2 ullasapadava road opp forest forest sullurpet spsr nellore dt

                                  I have order product but due to size issue I have returned product on 21st aug but due to technical problem return picked up status is not updated. Hence I have raised complaint with first cry and I have se t screen shot from ecom express they received product.. Still my refund is not issued and no proper update from first cry.
                                  FirstCry.com customer support has been notified about the posted complaint.
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                                    G
                                    Ganapathi Mani
                                    Sep 1, 2021
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                                    Gift certificate got expired and they are not ready to extend it which is of 1500 rupees

                                    Gift certificate got expired and they are not ready to extend it which is of 1500 rupees...
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                                    Ayzalsaudkhan
                                    Aug 28, 2021
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                                    Address: 194/79 city height building Ali colony Lp road wazeer ganj lucknow

                                    It’s very worst product when it get used just 2 or 3 hours it get leaked and 2 to 4 diaper are empty just cover it is… I need refund
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