Claimed

FirstCry.com Complaints & Reviews

1
Updated: Sep 16, 2025
Complaints 808
Resolved
45
Unresolved
763
Contacts

File a complaint to FirstCry.com

Having problems with FirstCry.com?

File a complaint and get it resolved by FirstCry.com customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

FirstCry.com reviews & complaints page 15

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
sudip17pal
from Pune, Maharashtra
Sep 27, 2021
Report
Copy

Address: Mumbai

This is with reference to my Order 9569757OKC86AD87F placed on 18th September 2021. Expected date is 27th September 2021. But as of now it's still not Delivered. This is not the first instance I am facing similar issue with FirstCry. Every time they are giving false commitment like this to retain their business which is not acceptable at all. So I request to take stern action against them for misguiding Customers
FirstCry.com customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    H
    Harry161
    from Ludhiana, Punjab
    Sep 27, 2021
    Report
    Copy

    I ordered a Diaper (ESSENTIAL ITEM) on 19 September, 2021 and it was out of delivery on 22 September. But the courier person passed the wrong information to firstcry to make a reason for not delivering the product and misbehaved with me.
    For the last 6 days I have contacted customer care but still FIRST CRY have not delivered the product and no action has been taken against the delivery person for mentally harassing the customer.

    Thanks,
    FirstCry.com customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      A
      Abhijeet Madan
      from Delhi, Delhi
      Sep 23, 2021
      Report
      Copy

      Ordered 2 products I.e baby bath bed and baby sleeping bag on 2nd sept 2021 and paid for both products and given delivery date by 6/09/2021 but same was not delivered on the date and no call recieved for information the next day raise concern to company portal recieved call after 4 days that it will rake more time and by 13/09/2021 company automatically extended the date and on 21/09/2021 they cancelled my order with informing me and doesn’t bother to give call. The products were ordered with an emotion as we having our first baby and on belief that this is good brand we should relay on there services but they having no emotions, very careless in getting the Commitment done. Technically they breached contract, that must be Taken care, as a party I did my part formalities on time but they does not want claim in regards to this.attaching 1 order screenshots
      +3 photos
      FirstCry.com customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        D
        Docak
        Sep 22, 2021
        Report
        Copy

        I have ordered my product on 28th august 2021 but not received my product yet though it is showing that my product has been delivered
        FirstCry.com customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          S
          Singhniya Rahul
          Sep 18, 2021
          Report
          Copy

          Address: Jehanabad court

          Cancel my order sir please
          +1 photos
          FirstCry.com customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            J
            Jithinjanvi
            from Thiruvalla, Kerala
            Sep 11, 2021
            Report
            Copy

            Address: Kuncharathil House Kallooppara po Mallappally, Kallooppara

            Please take my product pamper back and give XL size. by mistake i order L size but i need XL. date of return expired. So please kind do needfull for me. Other wise its a waste for us. Take the L size pamper and give XL
            FirstCry.com customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              K
              kriti harlalka
              from Mumbai, Maharashtra
              Sep 8, 2021
              Report
              Copy

              Firstcry delivers a wrong item and not returning

              Firstcry delivered me an incorrect sized item and is not letting me return the product. When I placed the order the item was returnable for a month. But after I received the order, the app doesn't allow me to return saying that return is not applicable.

              I feel cheated. By far I was a loyal customer but firstcry failed me...
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy
              T
              Twinkal Modi
              Sep 7, 2021
              Report
              Copy

              Website: www.firstcry.com

              My self twinkal modi. last month i get a call from First cry and sales person continues force me to take the product call " FirstCry Intellikit Farm Adventures Kit – Multicolor" so i said ok we will think about it. then they directly send this product on my home and i was out of the home so my parents gave the money and take the parcel. when i came to home know about this then i raise my complain to first cry so they call me on next day and tell me this product is non returnable. i told them that i didn't place the order and send me the recording that i placed the order. but till date they didn't send me the recording and they continues saying that we heard the recording and you say yes for the product. so i urge you to help me. thank you
              FirstCry.com customer support has been notified about the posted complaint.
              Helpful
              1 other people found this review helpful
              1 found this helpful
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                Shahawazbanu
                Sep 4, 2021
                Report
                Copy

                Address: No 2 ullasapadava road opp forest forest sullurpet spsr nellore dt
                Website: First cry

                I have purchased product from firstcry. Due to size issue I have returned product on 21 st August.. Though return pick up is done still status is not updated.. I have raised complaint on 23rd aug.. I have confirmed with ecom express that product has been collected and sent back.. Till now my refund is not issued.. No information about return successful... All the time customer support says they working with concern team. Very irresponsible..
                FirstCry.com customer support has been notified about the posted complaint.
                Helpful
                1 other people found this review helpful
                1 found this helpful
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  Shahawazbanu
                  Sep 4, 2021
                  Report
                  Copy

                  Address: No 2 ullasapadava road opp forest forest sullurpet spsr nellore dt

                  I have order product but due to size issue I have returned product on 21st aug but due to technical problem return picked up status is not updated. Hence I have raised complaint with first cry and I have se t screen shot from ecom express they received product.. Still my refund is not issued and no proper update from first cry.
                  FirstCry.com customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    Gift certificate got expired and they are not ready to extend it which is of 1500 rupees...
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy
                    A
                    Ayzalsaudkhan
                    Aug 28, 2021
                    Report
                    Copy

                    Address: 194/79 city height building Ali colony Lp road wazeer ganj lucknow

                    It’s very worst product when it get used just 2 or 3 hours it get leaked and 2 to 4 diaper are empty just cover it is… I need refund
                    +2 photos
                    FirstCry.com customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      M
                      Melspi
                      Aug 28, 2021
                      Report
                      Copy

                      Address: Aarattukulangara house kattoor, kalavoor po

                      I ordered babyhug diapers for my daughter... but the quality is very poor.. always the gel is leaked and its irritated my daughter alot... i want refund other wise i need other brand diaper..
                      FirstCry.com customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        Shameemknr
                        Aug 19, 2021
                        Report
                        Copy

                        I am a club member of FirstCry.com. They charged 999 for 1 year membership. For club members there is no delivery charge and they promised free assistance for installation..
                        unfortunately I didn’t get any service like they promised.. They charged for delivery and I didn’t get installation service for my try cycle… still it’s in delivery box
                        FirstCry.com customer support has been notified about the posted complaint.
                        Helpful
                        1 other people found this review helpful
                        1 found this helpful
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          J
                          juliejaiby
                          Aug 17, 2021
                          Report
                          Copy

                          Everytime I purchase anything from firstcry thru cashkaro app I need to raise tickets. Why can't firstcry do it automatically??? Amazon gives cashkaro returns immediately without need to raise tickets. Very baddd.
                          FirstCry.com customer support has been notified about the posted complaint.
                          First cry doesn't provide cash returns automatically. Everytime I purchase anything from you I need to raise tickets for getting returns thru cashkaro. Veryy bad
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            C
                            Chandni Rajput Mehta
                            Jul 25, 2021
                            Report
                            Copy

                            Address: Pune

                            Automatic swing cradle machine swings very slowly as stops frequently once in 30 seconds even if it is empty.
                            And when baby is put into cradle it stops as it cannot take 4 months babies weight also.
                            Very bad.
                            Pathetic product.
                            Baby cannot sleep even it would have ability to swing in that low speed that moves only 1 inch left 1 inch right! And cusion is for name sake only, plus baby can fall down if he/she roll overs!

                            I want to return the product and dont want to replace because of speed.
                            FirstCry.com customer support has been notified about the posted complaint.
                            Jul 26, 2021
                            Updated by Chandni Rajput Mehta
                            No response received yet!!
                            Complaint unsolved
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              C
                              Chandni Rajput Mehta
                              Jul 25, 2021
                              Report
                              Copy

                              Address: Pune

                              Automatic cradle stops swinging when baby is put into cradle...
                              FirstCry.com customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                C
                                Chinni Anusha
                                Jul 24, 2021
                                Report
                                Copy

                                Website: Babyhug

                                How do i non refundable item because i really want to return this item
                                FirstCry.com customer support has been notified about the posted complaint.
                                what time my problem will be solved?
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  R
                                  Rituraj09
                                  Jul 22, 2021
                                  Report
                                  Copy

                                  I have placed order on 15th on July for my friend and order contained 6 items. On 19th first item delivery happened, but it was only empty box with invoice inside it. I raised concern to customer care team over call and email. But in the end they are saying that as per there investigation delivery on item happened. So it is now loss of my money. I would like to get my money back or item should get delivered.
                                  Order ID: 9017596YAG9E759F2

                                  Out of 6 items only 4 got delivered, rest amount is loss for me
                                  FirstCry.com customer support has been notified about the posted complaint.
                                  Helpful
                                  2 other people found this review helpful
                                  2 found this helpful
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    R
                                    Raghu Vinu
                                    Jul 18, 2021
                                    Report
                                    Copy

                                    Address: First cry

                                    My products was due to be received on 14 July and still not yet received...I get a message tat I wanted the delivery late. I never asked for delivery late.. it's a fake reason given in delivery statsu... when I call to the contact details as sent to me through sms by xbees, the delivery person says tat it's a wrong number and one more number was switched off... all fake contacts messaged by xbees... And the customer call is of no use... First of all the customer care of first cry won't respond properly with interest and though he replies tat products will be delivered but still not yet received the products till date... First cry was a trusted online shopping but it has started to fraud joong with fraud xbees..
                                    FirstCry.com customer support has been notified about the posted complaint.
                                    Helpful
                                    1 other people found this review helpful
                                    1 found this helpful
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit