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FirstCry.com Complaints & Reviews

www.firstcry.com
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Updated: Apr 6, 2026
Complaints 816
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46
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Bad 😕 It seems that FirstCry.com has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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FirstCry.com reviews & complaints page 16

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D
Docak
Sep 22, 2021
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I have ordered my product on 28th august 2021 but not received my product yet though it is showing that my product has been delivered
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    S
    Singhniya Rahul
    Sep 18, 2021
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    Address: Jehanabad court

    Cancel my order sir please
    FirstCry.com customer support has been notified about the posted complaint.
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      J
      Jithinjanvi
      from Thiruvalla, Kerala
      Sep 11, 2021
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      Address: Kuncharathil House Kallooppara po Mallappally, Kallooppara

      Please take my product pamper back and give XL size. by mistake i order L size but i need XL. date of return expired. So please kind do needfull for me. Other wise its a waste for us. Take the L size pamper and give XL
      FirstCry.com customer support has been notified about the posted complaint.
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        T
        Twinkal Modi
        Sep 7, 2021
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        Website: www.firstcry.com

        My self twinkal modi. last month i get a call from First cry and sales person continues force me to take the product call " FirstCry Intellikit Farm Adventures Kit – Multicolor" so i said ok we will think about it. then they directly send this product on my home and i was out of the home so my parents gave the money and take the parcel. when i came to home know about this then i raise my complain to first cry so they call me on next day and tell me this product is non returnable. i told them that i didn't place the order and send me the recording that i placed the order. but till date they didn't send me the recording and they continues saying that we heard the recording and you say yes for the product. so i urge you to help me. thank you
        FirstCry.com customer support has been notified about the posted complaint.
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          S
          Shahawazbanu
          Sep 4, 2021
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          Address: No 2 ullasapadava road opp forest forest sullurpet spsr nellore dt
          Website: First cry

          I have purchased product from firstcry. Due to size issue I have returned product on 21 st August.. Though return pick up is done still status is not updated.. I have raised complaint on 23rd aug.. I have confirmed with ecom express that product has been collected and sent back.. Till now my refund is not issued.. No information about return successful... All the time customer support says they working with concern team. Very irresponsible..
          FirstCry.com customer support has been notified about the posted complaint.
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            S
            Shahawazbanu
            Sep 4, 2021
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            Address: No 2 ullasapadava road opp forest forest sullurpet spsr nellore dt

            I have order product but due to size issue I have returned product on 21st aug but due to technical problem return picked up status is not updated. Hence I have raised complaint with first cry and I have se t screen shot from ecom express they received product.. Still my refund is not issued and no proper update from first cry.
            FirstCry.com customer support has been notified about the posted complaint.
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              A
              Ayzalsaudkhan
              Aug 28, 2021
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              Address: 194/79 city height building Ali colony Lp road wazeer ganj lucknow

              It’s very worst product when it get used just 2 or 3 hours it get leaked and 2 to 4 diaper are empty just cover it is… I need refund
              FirstCry.com customer support has been notified about the posted complaint.
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                M
                Melspi
                Aug 28, 2021
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                Address: Aarattukulangara house kattoor, kalavoor po

                I ordered babyhug diapers for my daughter... but the quality is very poor.. always the gel is leaked and its irritated my daughter alot... i want refund other wise i need other brand diaper..
                FirstCry.com customer support has been notified about the posted complaint.
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                  S
                  Shameemknr
                  Aug 19, 2021
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                  I am a club member of FirstCry.com. They charged 999 for 1 year membership. For club members there is no delivery charge and they promised free assistance for installation..
                  unfortunately I didn’t get any service like they promised.. They charged for delivery and I didn’t get installation service for my try cycle… still it’s in delivery box
                  FirstCry.com customer support has been notified about the posted complaint.
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                    J
                    juliejaiby
                    Aug 17, 2021
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                    Everytime I purchase anything from firstcry thru cashkaro app I need to raise tickets. Why can't firstcry do it automatically??? Amazon gives cashkaro returns immediately without need to raise tickets. Very baddd.
                    FirstCry.com customer support has been notified about the posted complaint.
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                    First cry doesn't provide cash returns automatically. Everytime I purchase anything from you I need to raise tickets for getting returns thru cashkaro. Veryy bad
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                      C
                      Chandni Rajput Mehta
                      Jul 25, 2021
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                      Address: Pune

                      Automatic swing cradle machine swings very slowly as stops frequently once in 30 seconds even if it is empty.
                      And when baby is put into cradle it stops as it cannot take 4 months babies weight also.
                      Very bad.
                      Pathetic product.
                      Baby cannot sleep even it would have ability to swing in that low speed that moves only 1 inch left 1 inch right! And cusion is for name sake only, plus baby can fall down if he/she roll overs!

                      I want to return the product and dont want to replace because of speed.
                      FirstCry.com customer support has been notified about the posted complaint.
                      Jul 26, 2021
                      Updated by Chandni Rajput Mehta                       No response received yet!!
                      Complaint unsolved
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                        C
                        Chandni Rajput Mehta
                        Jul 25, 2021
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                        Address: Pune

                        Automatic cradle stops swinging when baby is put into cradle...
                        FirstCry.com customer support has been notified about the posted complaint.
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                          C
                          Chinni Anusha
                          Jul 24, 2021
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                          Website: Babyhug

                          How do i non refundable item because i really want to return this item
                          FirstCry.com customer support has been notified about the posted complaint.
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                          what time my problem will be solved?
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                            R
                            Rituraj09
                            Jul 22, 2021
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                            I have placed order on 15th on July for my friend and order contained 6 items. On 19th first item delivery happened, but it was only empty box with invoice inside it. I raised concern to customer care team over call and email. But in the end they are saying that as per there investigation delivery on item happened. So it is now loss of my money. I would like to get my money back or item should get delivered.
                            Order ID: 9017596YAG9E759F2

                            Out of 6 items only 4 got delivered, rest amount is loss for me
                            FirstCry.com customer support has been notified about the posted complaint.
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                              R
                              Raghu Vinu
                              Jul 18, 2021
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                              Address: First cry

                              My products was due to be received on 14 July and still not yet received...I get a message tat I wanted the delivery late. I never asked for delivery late.. it's a fake reason given in delivery statsu... when I call to the contact details as sent to me through sms by xbees, the delivery person says tat it's a wrong number and one more number was switched off... all fake contacts messaged by xbees... And the customer call is of no use... First of all the customer care of first cry won't respond properly with interest and though he replies tat products will be delivered but still not yet received the products till date... First cry was a trusted online shopping but it has started to fraud joong with fraud xbees..
                              FirstCry.com customer support has been notified about the posted complaint.
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                                T
                                ThePro_Sweat
                                Jul 12, 2021
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                                They are charging 25 rupees for each item for returning items after returning some number of items.
                                FirstCry.com customer support has been notified about the posted complaint.
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                                  R
                                  Richie James
                                  Jul 7, 2021
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                                  I have requested the return of an item through first cry application one week before. I did not get any response regarding the same for few days. After that I got a message with the mobile number of an executive that my item will be going to pick up that day. However I have not received any call from him. I tried calling him but his phone is switched off for long hours and hence I am not able to contact him.
                                  Today morning I got a message from first cry that my pick up of an item is cancelled as I have cancelled the same from my end. Please explain me how can you put the blame on the customer as the service is not properly done by your executive. As a customer this is a bad experience for me. This issue has unnecessarily waste my time. Please try to avoid these kind of issues in future.
                                  FirstCry.com customer support has been notified about the posted complaint.
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                                    A
                                    amreenadil
                                    Jul 7, 2021
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                                    I bought this diaper to my 3 month old baby .she is getting rashes from it.I paid around 1300 for this diapers n bought 2 pack of 84 pcs.n I cannot use . I want to return the product.
                                    FirstCry.com customer support has been notified about the posted complaint.
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                                    I have ordered babyhug medium size diaper and whenever this gets wet it looses gel from inside and it's all over my baby's skin. This can harm my baby's we use these diapers 9n sensitive area. This is really concerning. I want to return this pathetic diaper. I have bought 86 pants pack . Please take this back
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                                    Very useless diaper, my baby's health has deteriorated even for 10 minutes, this diaper has changed 2 times in 2 hours, what about a diaper that cannot last overnight, ordered for the first time and so bad 1 packet is used, one is left return
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                                      G
                                      gayathri putcha
                                      Jul 6, 2021
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                                      Tracking no: [protected]
                                      Trying to return the item for more than 1 month. The pick up message is popping on my phone but im again getting a message that i am not available at the home by the end of the day. I called several times and raised complaint. FirstCry.com seems to ignore the fact that the item is not picked yet. I need my money right away or else I will persue this matter to social media.
                                      FirstCry.com customer support has been notified about the posted complaint.
                                      Jul 06, 2021
                                      Updated by gayathri putcha                                       I will not place any orders again with FirstCry.com and you are not the only baby product online shopping platform please remember that. Please refund my amount and take the item whenever you want.
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                                        Laxmi Goel
                                        Jul 6, 2021
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                                        Address: 64/109 teen mandir chouraha raju lochan ki gali gadriya mohal hoolaganj kanpur

                                        Please return this product because my baby hight in large so he is not comfortable this car.
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