FirstCry.com Complaints & Reviews

I have placed order on 15th on July for my friend and order contained 6 items. On 19th first item delivery happened, but it was only empty box with invoice inside it. I raised concern to customer care team over call and email. But in the end they are saying that as per there investigation delivery on item happened. So it is now loss of my money. I would like to get my money back or item should get delivered.
Order ID: 9017596YAG9E759F2

Out of 6 items only 4 got delivered, rest amount is loss for me

My products was due to be received on 14 July and still not yet received...I get a message tat I wanted the delivery late. I never asked for delivery late.. it's a fake reason given in delivery statsu... when I call to the contact details as sent to me through sms by xbees, the delivery person says tat it's a wrong number and one more number was switched off... all fake contacts messaged by xbees... And the customer call is of no use... First of all the customer care of first cry won't respond properly with interest and though he replies tat products will be delivered but still not yet received the products till date... First cry was a trusted online shopping but it has started to fraud joong with fraud xbees..

They are charging 25 rupees for each item for returning items after returning some number of items.

I have ordered babyhug medium size diaper and whenever this gets wet it looses gel from inside and it's all over my baby's skin. This can harm my baby's we use these diapers on sensitive area. This is really concerning. I want to return this pathetic diaper. I have bought 86 pants pack . Please take this back...

I have requested the return of an item through first cry application one week before. I did not get any response regarding the same for few days. After that I got a message with the mobile number of an executive that my item will be going to pick up that day. However I have not received any call from him. I tried calling him but his phone is switched off for long hours and hence I am not able to contact him.
Today morning I got a message from first cry that my pick up of an item is cancelled as I have cancelled the same from my end. Please explain me how can you put the blame on the customer as the service is not properly done by your executive. As a customer this is a bad experience for me. This issue has unnecessarily waste my time. Please try to avoid these kind of issues in future.

I bought this diaper to my 3 month old baby .she is getting rashes from it.I paid around 1300 for this diapers n bought 2 pack of 84 pcs.n I cannot use . I want to return the product.

Tracking no: [protected]
Trying to return the item for more than 1 month. The pick up message is popping on my phone but im again getting a message that i am not available at the home by the end of the day. I called several times and raised complaint. FirstCry.com seems to ignore the fact that the item is not picked yet. I need my money right away or else I will persue this matter to social media.

Please return this product because my baby hight in large so he is not comfortable this car.

Dear sir
We are loyal customer of firstcry. We always believe and trust your products for our baby. Recently we visited your firstcry shop in porbandar gujarat-360575. And we found that price in the store and price of that similar product in the application was having a vast difference. I am sending the pictures of bill and the product in the application.
I was totally disappointed after seeing that difference. I actually enquired at the shop about the price and they answered that at both places, prices would be same. But after getting the clear picture of price, I felt cheated.
And now I am going to media for the same because it's not fair and it's a cheating in the business. In clear words, your stores are looting money from customers. After all that, there is not exchange or return policy which is totally unfair about the store. And that too they have not said but only written on the bill. See the issue or I will complaint to consumer court and media about the issue.

Sameer Goswami
[protected]

I cancelled some items and still I didn't get my refund amount.i call several times..I totally disappointed..after the cash refund only I can take another item.their upadation is also too slow. I hate this app

AWB:[protected] from https://t.co/QuI4uxOh3M.. not fulfil as you were not available.For query call:[protected], For feedback pls click https://t.co/Hexz7lKR85 Xpressbees

AGAIN NO CALL AND FAKE REASON UPDATED

Why Company have charged me return fee of 25 rupees on every returned order? That cost me total of 125 Rs on returned orders when the product was not even useful or used. While placing order a Note was mentioned Return fee may be levied on return of the order. Now what does may be refer to your policy????? First the policies are not clear at time of placing order. Note should have been placed clearly how much amount will be deducted at return item.

This new policy is totally absurd. Don't loot people if site not making profit.
This site is going to end very soon with trusted customers leaving and going to other sites!

Policy checks how many products returned but not how many products not returned? If the quality check of products and size correctly mentioned, why would there be need of returning the item.

Customer not going to check New Privacy Policy details unless its properly stated in Notes at time of placing an order. I will raise concern for this major issue for sure! Wait for Notice.

Hello team,
I had booked item through firstcry awd no:[protected] it's delivered June 14. After 3 days I will open the product and assemble but the product is not working properly one leg is not placed in the earth my baby try to ride but it's skid she can't ride easily so I want to return the product else u can send any service people to check the product

Order tracking id :[protected], as per the details order must be delivered within 2 days which changed to 19th June' 2021 but still, I did not see any moment in the tracking shipment since 15th June' 2021.

No update from firstcry about the issue or delay. Every day I am messaging them but they have the worst chatbot which have very limited option and that too without any success.

It seems now firstcry started doing fraud.

They broke my trust.

my contact no : [protected]

I have order two set of FUNBLAST BAMBOO FIBER FEEDING SET for my babies vide order ID No. 5011762VXID71DF5E on 09/06/2021 and the same delivered on 13/06/2021. it was shocking when I open one set and found broken and since then I had tried umpteen time to your toll free customer complaint number but the same is not responding. I had not open the other set finding the other broken. I want the sets shall be replace or money be refunded.

Suniti Narnaulia

I get daily message that product is out for delivery during day time, and it has not yet been delivered. In night the message is being sent that I want late delivery. This is happening daily since 100+ hours

No one from delivery has contacted so far regarding this

Unable to cancel and get my money as well.

I have ordered 6 items for my baby on May 22nd 2021.They delivered me a parcel which contains just two products that too wrong items(not the ordered ones) and showing the status as all 5 out if 6 items delivered. They asked me to selfreturn the wrong products as my products did not have return policy. I returned the 2 items through India post. I asked them for refund for all 5 items. But they are not ready to provide refund for my missing items.

They are playing fraudulent during this covid time. They are not taking responsibility for the missing items.
I need justice as they are questioning my credibility.

I am attaching the invoice of my order and the items which I received.

I have ordered babyhug panda swing car for my kid on 31/05/2021 and got delivered on 02/06/2021 at 1:40 pm.
While assembly I observed that the car body is broken from below.
I contacted toll free number [protected] and as per their guidance sent you mail at [protected]@firstcry.com and [protected]@brainbees.com but till now no revert.
You are playing with our emotions so care for customers.
Please replace broken piece and send me new piece of car immediately.
This is my first online order through firstcry and experience is really bad.

I hope you care for your customers.

Shopping for the first time on FirstCry.

Order No: 14765151FNE58C85B9
Order Placed: Mon, 24th May 21, 9:22 PM

Order Item: Face Protection Shield Cat Design - Orange (minqty:1)

Due to poor packing or defective product, there is a dent in the face shield. because of that, the sponge is also folding after wearing, in line with the dent.

Very unfortunate that the item is non-returnable. Are non-returnable Items justified? What will poor Customer do with a new, defective product?

I ordered 2 qty of diaper but they delivered only 1 order I'd 11236926XFC26A3430 first cry company doing fraud in covid time don't ever order anything from firstcry