FirstCry.com Complaints & Reviews

I had ordered himalaya diapers through first cry website. The product received was damaged and of worst quality. When i reached out to first cry website they refused to return or replace the product. They are asking me to reach out to the manufacturer. Why will i contact manufacturer when i am receiving wrong product from first cry....

I have placed order on Sep 1st with firstcry for babyhug 7 compartment which I wanted to buy for my daughter. She was eagerly looking forward for the product. After researching for 15 days, we zeroed in for firstcry as the product was available at a good discount.

When the product arrived it was in damaged condition and it was a sad moment as my daughter was very excited and we had to convince her a lot as to why product needs...

The product have scratches and lid is loose...

The box have scratches and the lid is loose...

Received totally damaged tear n cheap book from first cry... Very dissapointed n customer care executive dnt want to solve dis problems... Very poor n pathetic response...

Received a totally damaged tear n old baby record book...

The delivery boy refused to deliver the items in my house. Although my house is on the paved concrete link road. My family is regular customer of firsycry. It is quite evident in your record. I have a small baby and I can't leave har lonely. Advice your field staff....

Hi firstcry team these is usha. K iam from anantapur i went to firstcry store in anantapur at the time your staff behaviour is very uncomfortable for girls nd ladies i. E. Mean like sexual harrsement i went out from the store nd queiry about staff name his name shaifi something else i think so he is manger. Please look at him and these is the last warning for your entire firstcry if repeats again i want go for media.

Usha k...

I have ordered 17 items from the website and it got cancelled other day.
The reason they quote is we dont have stock.
If you dont have products then why you take orders. Kindly write there only out of stock. It is just to deceit customers that they take orders and cancel it later. They are just promoting the website with coupns discounts etc and when customer places order they cancel at their end saying that they dont have stock....

Hi Team,
I orders 2 pairs of items for my twin babies on 10th Aug. It's got delivered on 17th I got only 1 pair. I tried lot to reach to customer care on this finally I dropped a mail customer care they ask me to return request from the app. Same I did on 18th. Still now there is no response from any of them. I never see this type of customer service in my life....

I ordered "Syga 8.5 Inch LCD Writing Tablet Scribbling Pad" and it didnt work. I had to return it myself, and they didnt help with pickup. I returned the parcel through bluedart, but their warehouse sent it back to bluedart, saying that the parcel was Returned To Origin At Shipper's Request. And that was not the case, because neither I, nor the courier company requested such a thing....

Not picking up the stuffs.. Torchering us...

Delivery boy is to rude 😡 delivery service is very bad very very bad...

I have recieved msg that my order is arriving today.. So i called ur agent that pleae deliver my parcel before 3.30. Coz i have given office address. Now my office will remain close for few days. N we are leaving today by 3.45. I told him all problems related to my office circumstances. Bt he talked me arrogantly. N ur told me that not possible for me. My experience related to first cry is worst. Agent r arrogant.
Your firstcry.com...

My order no is[protected].
My order arriving today.
I have given office address. Since my office is going to be closed for few days . So I told agent to please reach before 3.30. bt ur agent denying me. I told him problm. He was talking to me arrogantly. I was ordering 1st time. This is my worst experience. I am regretting choosing first cry for shopping.....

They have literally torchered us since long time. Have ordered few stuffs and have to return due to some circumstances. So filed for return pick up, so they said we will come and collect, the day never came. Whenever I used to write a email for collection they used to phone and tell we will send someone within a week..this happens 6-7 times and now they are coming up that collection is not available at your location so courier the stuffs...

Cloths delivery date is shown as 13th August 2020. But still haven't received the clothes. My son naming ceremony is on 20th August 2020, and today it's already 19th August 2020.
Refer the AWB No :[protected]
Consumer court please take an necessary action ASAP.
How to trust such a needless and useless first cry.

Regards,
Somanath...

I am writing to you to raise an issue about: Clothing, shoes & accessories
The issue that I have experienced was: They delivered the partial order which was dilivered on 5th august to wrong address and the delivery boy then said he will not do anything about it as he has already delivered . I raised the query but they just closed it.
It occurred on: 5/08/2020
Refund the amount or deliver the goods to correct addressbr...

I have order 4 items (Order no: 2486922bmb8050cbd)

They dispatched these items in three shipments i. E.,
Awb no:[protected]Received)
Awb no:[protected]Received)
Awb no:[protected]Babyhug cotton buds received)

1. Shipment id:[protected] contains babyhug cotton buds (Code: 616436). But in there website showing along with babyhug cotton buds, curatio atogla baby lotion - 200...

I placed an order for "babyhug panda gyro-swing car with steering wheel - black & white" on 25th july 2020. I got the product delivered on 26th july. As corona precaution measure advised by govt of india. I kept the product in an isolated room and didn't open it until 29th july. Post which i found it defective with following problems:

1. The electronic system for playing music was not working
2. The steering shaft nuts...