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FirstCry.com Complaints & Reviews

www.firstcry.com
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Updated: Nov 17, 2025
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Bad 😕 It seems that FirstCry.com has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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FirstCry.com reviews & complaints page 19

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S
Sachin Devade
from Pune, Maharashtra
Dec 5, 2020
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Address: Latur

We returned product to its pickup boy and now it is saying did not receive and not returning refund of returned product.
FirstCry.com customer support has been notified about the posted complaint.
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    S
    Sougandiraj Sougandiraj
    Dec 3, 2020
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    Address: 881,6th cross papreddy palya nagharbhavi Banglore

    It does not have some parts to install unable to contact first cry by there customer service number. Please do call or revert as soon as possible
    FirstCry.com customer support has been notified about the posted complaint.
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    When can we expect the screws ??
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      J
      jaya bal
      from Chennai, Tamil Nadu
      Nov 27, 2020
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      Delay in delivery

      I have ordered diaper and wipes through firstcry app on 17nov and they mentioned delivery date as 21nov ..Till now 27th Nov product is not delivered and when I called customer care to cancel and refund the amount they denied my cancel request and they told to me wait to receive the product..
      I don't see any update since from 19th Nov on my product details.so please help me to get the refund amount and cancel the order....
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      D
      Dr. Neha Jambla
      from Delhi, Delhi
      Nov 26, 2020
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      Website: Babyhug.com , Firstcry

      This Baby hug is the worst brand ever for buying any baby product.

      Today I ordered a hood for my baby and ofcourse due to Covid no one will dare to make their baby wear any cloth without washing. My baby is 7 month old while I ordered size of 12-18 month old. Hood which looked good beforehand had just an arm space on the head side so head of baby didn't go in. Worst product ever from Babyhug. Please refund my money. I am attaching image. Just see how can a child's neck enter this hole ?
      FirstCry.com customer support has been notified about the posted complaint.
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      I am attaching image of my order and details.
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        J
        jia davis Davis
        Nov 22, 2020
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        Order number: 5534281WCZ12A6DC2

        I ordered 3 products and paid money. But received, only one item. I tried to contact customer care and response was very bad.

        As per them they already sent.But, I got only 1 item, other 2 were missing - they took money for 3 items and refused refund also.

        Next time how I can buy any item from firstcry. I'm regular customer for firstcry and a huge amount I may be losing. Not sure, future, I will purchase from firstcry only due to this inappropriate response.
        FirstCry.com customer support has been notified about the posted complaint.
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        Same they doing with me.I purchased quantity 02 but they send only 01.They are simply cheating the people and looting them. No body should purchase from Firstcry.
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          F
          ff gamer
          Nov 17, 2020
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          Address: NAHARKATIA GETHUPATHER GAON P.O DIHING KINER DIST DIBRUGARH ASSAM

          Why my parcel is not given to shipped mode I want my parcel to be shipped by today...
          Order id:9016144NPV74A16C5
          FirstCry.com customer support has been notified about the posted complaint.
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            S
            Shruthi Jagannath
            Nov 16, 2020
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            2 dresses 1 from order number which ends with 31CC and another from 469B are returned together in the same package. Pickup guy did not check the dresses and he thought there is only 1 dress and returned it to the seller and I have received refund for only 1 dress

            Initial contact was on Oct 28th and I am following up with them everyday with no resolution. ticket number[protected]

            Phone support is not helpful and they are disconnecting the call. Email support they are copy pasting same responses with no resolution.
            FirstCry.com customer support has been notified about the posted complaint.
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              M
              Madhu619
              Nov 11, 2020
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              Address: Kampli, Bellary

              I order few sets of baby cloths from firstcry.com mobile app. One of the product was not in a mentioned size. I made a return request. Its been more than 15Days, still no return pickup person called or visited our house. Everyday I receive automated call which says " Return request was unsuccessful for no reason". When I called to customer care they said they took a complaint, but no action yet. Today[protected] I called again, the customer care guy said that, "The pickup service guy updated wrong status".

              Please take a necessary action against the company.
              FirstCry.com customer support has been notified about the posted complaint.
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                F
                ff gamer
                Nov 11, 2020
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                Address: NAHARKATIA GETHUPATHER GAON P.O DIHING KINER DIST DIBRUGARH ASSAM

                Order id:9016144GUI06A292F
                Why my order is still now not handover to courier partner.Handover by today because I want my order before delivery date
                FirstCry.com customer support has been notified about the posted complaint.
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                  S
                  srisha BTS
                  Nov 2, 2020
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                  PFA of fungus on all the sides of the crib.
                  This is to inform you that we have purchased a crib, mattress and bedding set on[protected] from your store, it was kept in our bedroom by the person who fixed it, today while cleaning I got to see that one side is broken and the wood is having fungus on it. We have spend so much and we have received a damaged piece, you have promised that it can be used till 5 years, that is when my husband had purchased it. Babyhug 9403 is the item. Itseems as if we got a very old and bad quality product. Also the bedding set was very dirty and I requested the store manager to replace the same for which he said that there is no other piece available. How can a product break when it is not touched in the first place? Also what ply is that which is so low quality and we paid for it.
                  Almost 17k.
                  Request you to look into this and do the needful in whatever way you can.
                  FirstCry.com customer support has been notified about the posted complaint.
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                    G
                    gopal1259
                    from Delhi, Delhi
                    Nov 1, 2020
                    Resolved
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                    Website: FirstCry.com

                    Even after repeated calls to logistic and customers care xpressbees my product has not been delivered on time or even you ppl can’t assure me when it is going to deliver
                    1 What is happening with the delivery I don’t know .

                    2 Why you ppl first cry team has chosen this WORST LOGISTIC TEAM can you plz explain me what action have you take against this service dont you find other service providers to deliver the product on time once check this xpressbees reviews before

                    3 How irresponsible delivery service is this
                    Since 20th of this month I’m facing the issues

                    4 Who is going to solve this?

                    5 Refunding amount is not a solution for this kind of problems

                    6 since I’m writing mails to you guys you ppl simply say me 48hrs or 78 hrs to resolve the issue but still now it has not been resolved at

                    Really I don’t want to continue with you if you are providing this kind of delivery service
                    ORDER NO
                    8228609RBYFD3AF7D nd 8228609KBO7B21C6B
                    Xpressbees with the AWB number[protected],[protected]

                    ThankQ for worst service first cry with xpressbees
                    Nov 2, 2020
                    Complaint marked as Resolved 
                    I haven’t received any update or mail from the company but here it is marked as resolved
                    FirstCry.com customer support has been notified about the posted complaint.
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                    So this is not a new thing with FirstCry & Xpressbees. They have unethical and careless attitude. No governance.
                    Unfortunately I too have the similar experience.
                    Order No. 1104800EVE55A1EF7 (AWB No.[protected].

                    Since 5th June 2021 you guys (FirstCry+Xpressbees) mentally torcherd me. Inspite of raising concern, you gave fake excuses. Your delivery partner never contacted and shown interest to deliver. Completely unethical service, behavior found with FirstCry and it's partner Xpressbees. Since 5th June 2021 to 12th June 2021 you can calculate the time and my attempted request to reaching you out before cancelling it. I am not interested in your (FirstCry+Xpressbees) false excuses.

                    Within that period I could have bought the product from AMAZON and got it delivered.
                    FirstCry feels happy by making refund of the product after making CutomerCry and doing mental torture.
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                      S
                      Shabbu11
                      Oct 31, 2020
                      Resolved
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                      Resolved

                      My order from firstcry.com with tracking number [protected] firstcry is showing as delivered but we did not receive order yet and ecom express website i can see still in transit please check.
                      Nov 1, 2020
                      Complaint marked as Resolved 
                      Below is the response i received from Firstcry.com Dear Syed, Greetings from firstcry.com! This email is in reference to your order number-11016977OYA65C6428, wherein you’ve informed us that shipment AWB no: “2626871379”, has not been delivered to you and is showing as delivered. We understand your concern and we ap8617692354ologise for the inconvinience caused to you. We would like to inform you as per your query we went through your details, and found out out as the the details of the shipment AWB no:8617692354are available hence we will be initiating a concern relation to it will be raising a concern under shipment not delivered. We will also be raising a concern in relation to the delivery executive. Once the concern in raised, our concern team will get back to you within 5-7days We also checked and saw that in Ecom Express website it is showing out for transit and is showing delivered to you on our system’s. We will take this issue as a serious feedback and will update you as soon as possible. For any further assistance or queries please visit Support. Thanks and Regards, Leonard Peter Firstcry.com
                      FirstCry.com customer support has been notified about the posted complaint.
                      Nov 01, 2020
                      Updated by Shabbu11                       We can easily check on Ecom Express tracking details status is in transit since 10 days no updates on that.
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                        S
                        Srrisha Pagadala
                        from Hyderabad, Telangana
                        Oct 25, 2020
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                        Address: [email protected]

                        This is to inform you that we have purchased a crib, mattress and bedding set on[protected] from your store, it was kept in our bedroom by the person who fixed it, today while cleaning I got to see that one side is broken and the wood is having fungus on it. We have spend so much and we have received a damaged piece, you have promised that it can be used till 5 years, that is when my husband had purchased it. Babyhug 9403 is the item. Itseems as if we got a very old and bad quality product. Also the bedding set was very dirty and I requested the store manager to replace the same for which he said that there is no other piece available. How can a product break when it is not touched in the first place? Also what ply is that which is so low quality and we paid for it.
                        Almost 17k.
                        Request you to look into this and do the needful in whatever way you can.
                        FirstCry.com customer support has been notified about the posted complaint.
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                          A
                          Aseem Chandrakar
                          from Powai, Maharashtra
                          Oct 22, 2020
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                          Order number 6386332UVJD42E23E Wrong product shipped-

                          This is in regards to the return of the product (PinkCow Pearl Detailed Sleeveless Net Drape Gown - Light Blue). I had ordered a Dress for my child and I received a ladies handbag without any tag. I mailed so many times and talked to customer care executive but they are neither refunding my money nor delivering the product which I ordered. Does this give them right to harass the consumers like this.

                          I need my money back as its my hard earned money and would not let any online site cheat us like this.

                          I will go to any level to get my refund.
                          FirstCry.com customer support has been notified about the posted complaint.
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                            C
                            chitra ray
                            Oct 22, 2020
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                            I ordered my baby's frok under 2-3 years old but I received 3-6 month's baby's frok.. I want to buy same peace of dress at the same size what I want..
                            FirstCry.com customer support has been notified about the posted complaint.
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                              N
                              Nimita Arora
                              Oct 19, 2020
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                              I ordered few products on 25th SEP and waited to 15days to deliver product inspire of delivery date being 29th sep.
                              I complained on 9th Oct after a long wait none of executive had any solution or answer and suddenly my order was cancelled and money was refunded to me in account. After that also I agreed to order same products when executive called on the same discount applicable. It took 3-4 days to executive to call back and when I received call there was a technical issue and again it is 2 days no response.
                              This has really become a mental harrasment. When u pay and you don't get products moreover you hv to followup with them so much
                              FirstCry.com customer support has been notified about the posted complaint.
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                                S
                                Suman Ahuja Heet Udasi
                                Oct 12, 2020
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                                I am following up with them from last one week to reverse pickup my return but they say we do not provide this facility and earlier they have collected from this code multiple times and in this covid time they are harassing clients
                                FirstCry.com customer support has been notified about the posted complaint.
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                                  R
                                  rabindra purkait
                                  Sep 29, 2020
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                                  Address: india , head office pune

                                  My order no is 12000076czc06fa829, 3 to 4 times called customer care regarding this but not received any salutation. i need my Money back or product as soon as possible .
                                  FirstCry.com customer support has been notified about the posted complaint.
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                                    A
                                    Anand Durairaj
                                    Sep 23, 2020
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                                    I ordered a babymoon product with trust. Now i got a defective product which is totally not adjustable. It's showing not returnable product. I want to return it. Otherwise i need a exchange option..
                                    FirstCry.com customer support has been notified about the posted complaint.
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                                      N
                                      Neeru Sumit Narang
                                      Sep 18, 2020
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                                      I had ordered himalaya diapers through first cry website. The product received was damaged and of worst quality. When i reached out to first cry website they refused to return or replace the product. They are asking me to reach out to the manufacturer. Why will i contact manufacturer when i am receiving wrong product from first cry.
                                      FirstCry.com customer support has been notified about the posted complaint.
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