FirstCry.com Complaints & Reviews

Hi Non Profesional Team of firstcry,

Order no: 11717048GXXGC324D8(Delivery boy denied to deliver door step delivery, I went to pickup the Delivery from where he asked)
Order no:. 11717048XQTEAA7BA6(Cancelled due to deliver person denied to deliver)

After so many complaints first cry people not resolved my issue expressbee delivery boy denied to deliver the doorstep delivery. we need to go and collect the delivery from where delivery boy asked.

Pathetic service always customer care used to say wait for 72 hours. we will resolve your query and deliver the the goods, but waited 72 hours again 72 hours problem remain the same they never take actions to there courier partner who used to say do whatever complaint you want to do, i will not give doorstep delivery. And first cry cant able to take any action agains them and there courier partner agents.

They used to take delivery charges and taxes additional to the products for giving the services but no use finally customer has to go and take his product where ever delivery person ask to come.

I think this is my last order in firstcry now I will never order any product from
firstcry and also tell other to not to buy from this company site.

We returned product to its pickup boy and now it is saying did not receive and not returning refund of returned product.

It does not have some parts to install unable to contact first cry by there customer service number. Please do call or revert as soon as possible

I have ordered diaper and wipes through firstcry app on 17nov and they mentioned delivery date as 21nov ..Till now 27th Nov product is not delivered and when I called customer care to cancel and refund the amount they denied my cancel request and they told to me wait to receive the product..
I don't see any update since from 19th Nov on my product details.so please help me to get the refund amount and cancel the order.

This Baby hug is the worst brand ever for buying any baby product.

Today I ordered a hood for my baby and ofcourse due to Covid no one will dare to make their baby wear any cloth without washing. My baby is 7 month old while I ordered size of 12-18 month old. Hood which looked good beforehand had just an arm space on the head side so head of baby didn't go in. Worst product ever from Babyhug. Please refund my money. I am attaching image. Just see how can a child's neck enter this hole ?

Order number: 5534281WCZ12A6DC2

I ordered 3 products and paid money. But received, only one item. I tried to contact customer care and response was very bad.

As per them they already sent.But, I got only 1 item, other 2 were missing - they took money for 3 items and refused refund also.

Next time how I can buy any item from firstcry. I'm regular customer for firstcry and a huge amount I may be losing. Not sure, future, I will purchase from firstcry only due to this inappropriate response.

Why my parcel is not given to shipped mode I want my parcel to be shipped by today...
Order id:9016144NPV74A16C5

2 dresses 1 from order number which ends with 31CC and another from 469B are returned together in the same package. Pickup guy did not check the dresses and he thought there is only 1 dress and returned it to the seller and I have received refund for only 1 dress

Initial contact was on Oct 28th and I am following up with them everyday with no resolution. ticket number[protected]

Phone support is not helpful and they are disconnecting the call. Email support they are copy pasting same responses with no resolution.

I order few sets of baby cloths from firstcry.com mobile app. One of the product was not in a mentioned size. I made a return request. Its been more than 15Days, still no return pickup person called or visited our house. Everyday I receive automated call which says " Return request was unsuccessful for no reason". When I called to customer care they said they took a complaint, but no action yet. Today[protected] I called again, the customer care guy said that, "The pickup service guy updated wrong status".

Please take a necessary action against the company.

Order id:9016144GUI06A292F
Why my order is still now not handover to courier partner.Handover by today because I want my order before delivery date

PFA of fungus on all the sides of the crib.
This is to inform you that we have purchased a crib, mattress and bedding set on[protected] from your store, it was kept in our bedroom by the person who fixed it, today while cleaning I got to see that one side is broken and the wood is having fungus on it. We have spend so much and we have received a damaged piece, you have promised that it can be used till 5 years, that is when my husband had purchased it. Babyhug 9403 is the item. Itseems as if we got a very old and bad quality product. Also the bedding set was very dirty and I requested the store manager to replace the same for which he said that there is no other piece available. How can a product break when it is not touched in the first place? Also what ply is that which is so low quality and we paid for it.
Almost 17k.
Request you to look into this and do the needful in whatever way you can.

Even after repeated calls to logistic and customers care xpressbees my product has not been delivered on time or even you ppl can’t assure me when it is going to deliver
1 What is happening with the delivery I don’t know .

2 Why you ppl first cry team has chosen this WORST LOGISTIC TEAM can you plz explain me what action have you take against this service dont you find other service providers to deliver the product on time once check this xpressbees reviews before

3 How irresponsible delivery service is this
Since 20th of this month I’m facing the issues

4 Who is going to solve this?

5 Refunding amount is not a solution for this kind of problems

6 since I’m writing mails to you guys you ppl simply say me 48hrs or 78 hrs to resolve the issue but still now it has not been resolved at

Really I don’t want to continue with you if you are providing this kind of delivery service
ORDER NO
8228609RBYFD3AF7D nd 8228609KBO7B21C6B
Xpressbees with the AWB number[protected],[protected]

ThankQ for worst service first cry with xpressbees

My order from firstcry.com with tracking number [protected] firstcry is showing as delivered but we did not receive order yet and ecom express website i can see still in transit please check.

This is to inform you that we have purchased a crib, mattress and bedding set on[protected] from your store, it was kept in our bedroom by the person who fixed it, today while cleaning I got to see that one side is broken and the wood is having fungus on it. We have spend so much and we have received a damaged piece, you have promised that it can be used till 5 years, that is when my husband had purchased it. Babyhug 9403 is the item. Itseems as if we got a very old and bad quality product. Also the bedding set was very dirty and I requested the store manager to replace the same for which he said that there is no other piece available. How can a product break when it is not touched in the first place? Also what ply is that which is so low quality and we paid for it.
Almost 17k.
Request you to look into this and do the needful in whatever way you can.

Order number 6386332UVJD42E23E Wrong product shipped-

This is in regards to the return of the product (PinkCow Pearl Detailed Sleeveless Net Drape Gown - Light Blue). I had ordered a Dress for my child and I received a ladies handbag without any tag. I mailed so many times and talked to customer care executive but they are neither refunding my money nor delivering the product which I ordered. Does this give them right to harass the consumers like this.

I need my money back as its my hard earned money and would not let any online site cheat us like this.

I will go to any level to get my refund.

I ordered my baby's frok under 2-3 years old but I received 3-6 month's baby's frok.. I want to buy same peace of dress at the same size what I want..

I ordered few products on 25th SEP and waited to 15days to deliver product inspire of delivery date being 29th sep.
I complained on 9th Oct after a long wait none of executive had any solution or answer and suddenly my order was cancelled and money was refunded to me in account. After that also I agreed to order same products when executive called on the same discount applicable. It took 3-4 days to executive to call back and when I received call there was a technical issue and again it is 2 days no response.
This has really become a mental harrasment. When u pay and you don't get products moreover you hv to followup with them so much

I am following up with them from last one week to reverse pickup my return but they say we do not provide this facility and earlier they have collected from this code multiple times and in this covid time they are harassing clients

My order no is 12000076czc06fa829, 3 to 4 times called customer care regarding this but not received any salutation. i need my Money back or product as soon as possible .

I ordered a babymoon product with trust. Now i got a defective product which is totally not adjustable. It's showing not returnable product. I want to return it. Otherwise i need a exchange option..