FirstCry.com Complaints & Reviews

Why my parcel is not given to shipped mode I want my parcel to be shipped by today...
Order id:9016144NPV74A16C5

2 dresses 1 from order number which ends with 31CC and another from 469B are returned together in the same package. Pickup guy did not check the dresses and he thought there is only 1 dress and returned it to the seller and I have received refund for only 1 dress

Initial contact was on Oct 28th and I am following up with them everyday with no resolution. ticket number[protected]

Phone support is not helpful and they are disconnecting the call. Email support they are copy pasting same responses with no resolution.

I order few sets of baby cloths from firstcry.com mobile app. One of the product was not in a mentioned size. I made a return request. Its been more than 15Days, still no return pickup person called or visited our house. Everyday I receive automated call which says " Return request was unsuccessful for no reason". When I called to customer care they said they took a complaint, but no action yet. Today[protected] I called again, the customer care guy said that, "The pickup service guy updated wrong status".

Please take a necessary action against the company.

Order id:9016144GUI06A292F
Why my order is still now not handover to courier partner.Handover by today because I want my order before delivery date

PFA of fungus on all the sides of the crib.
This is to inform you that we have purchased a crib, mattress and bedding set on[protected] from your store, it was kept in our bedroom by the person who fixed it, today while cleaning I got to see that one side is broken and the wood is having fungus on it. We have spend so much and we have received a damaged piece, you have promised that it can be used till 5 years, that is when my husband had purchased it. Babyhug 9403 is the item. Itseems as if we got a very old and bad quality product. Also the bedding set was very dirty and I requested the store manager to replace the same for which he said that there is no other piece available. How can a product break when it is not touched in the first place? Also what ply is that which is so low quality and we paid for it.
Almost 17k.
Request you to look into this and do the needful in whatever way you can.

Even after repeated calls to logistic and customers care xpressbees my product has not been delivered on time or even you ppl can’t assure me when it is going to deliver
1 What is happening with the delivery I don’t know .

2 Why you ppl first cry team has chosen this WORST LOGISTIC TEAM can you plz explain me what action have you take against this service dont you find other service providers to deliver the product on time once check this xpressbees reviews before

3 How irresponsible delivery service is this
Since 20th of this month I’m facing the issues

4 Who is going to solve this?

5 Refunding amount is not a solution for this kind of problems

6 since I’m writing mails to you guys you ppl simply say me 48hrs or 78 hrs to resolve the issue but still now it has not been resolved at

Really I don’t want to continue with you if you are providing this kind of delivery service
ORDER NO
8228609RBYFD3AF7D nd 8228609KBO7B21C6B
Xpressbees with the AWB number[protected],[protected]

ThankQ for worst service first cry with xpressbees

My order from firstcry.com with tracking number [protected] firstcry is showing as delivered but we did not receive order yet and ecom express website i can see still in transit please check.

This is to inform you that we have purchased a crib, mattress and bedding set on[protected] from your store, it was kept in our bedroom by the person who fixed it, today while cleaning I got to see that one side is broken and the wood is having fungus on it. We have spend so much and we have received a damaged piece, you have promised that it can be used till 5 years, that is when my husband had purchased it. Babyhug 9403 is the item. Itseems as if we got a very old and bad quality product. Also the bedding set was very dirty and I requested the store manager to replace the same for which he said that there is no other piece available. How can a product break when it is not touched in the first place? Also what ply is that which is so low quality and we paid for it.
Almost 17k.
Request you to look into this and do the needful in whatever way you can.

Order number 6386332UVJD42E23E Wrong product shipped-

This is in regards to the return of the product (PinkCow Pearl Detailed Sleeveless Net Drape Gown - Light Blue). I had ordered a Dress for my child and I received a ladies handbag without any tag. I mailed so many times and talked to customer care executive but they are neither refunding my money nor delivering the product which I ordered. Does this give them right to harass the consumers like this.

I need my money back as its my hard earned money and would not let any online site cheat us like this.

I will go to any level to get my refund.

I ordered my baby's frok under 2-3 years old but I received 3-6 month's baby's frok.. I want to buy same peace of dress at the same size what I want..

I ordered few products on 25th SEP and waited to 15days to deliver product inspire of delivery date being 29th sep.
I complained on 9th Oct after a long wait none of executive had any solution or answer and suddenly my order was cancelled and money was refunded to me in account. After that also I agreed to order same products when executive called on the same discount applicable. It took 3-4 days to executive to call back and when I received call there was a technical issue and again it is 2 days no response.
This has really become a mental harrasment. When u pay and you don't get products moreover you hv to followup with them so much

I am following up with them from last one week to reverse pickup my return but they say we do not provide this facility and earlier they have collected from this code multiple times and in this covid time they are harassing clients

My order no is 12000076czc06fa829, 3 to 4 times called customer care regarding this but not received any salutation. i need my Money back or product as soon as possible .

I ordered a babymoon product with trust. Now i got a defective product which is totally not adjustable. It's showing not returnable product. I want to return it. Otherwise i need a exchange option..

I had ordered himalaya diapers through first cry website. The product received was damaged and of worst quality. When i reached out to first cry website they refused to return or replace the product. They are asking me to reach out to the manufacturer. Why will i contact manufacturer when i am receiving wrong product from first cry.

I have placed order on Sep 1st with firstcry for babyhug 7 compartment which I wanted to buy for my daughter. She was eagerly looking forward for the product. After researching for 15 days, we zeroed in for firstcry as the product was available at a good discount.

When the product arrived it was in damaged condition and it was a sad moment as my daughter was very excited and we had to convince her a lot as to why product needs to be delivered and we will get the replacement soon.

However the reverse pickup as another headache. Courier person was not instructed properly about the size of the product and the feedback was provided to firstcry about the same immediately. After 3 to 4 days, product was reversed pickup.

Second order was placed for the same product and we were like ok next time product will be handled with care. However to our shock, this time product was further damaged. And again I had to initiate the reverse pickup.

Same mistake repeated again - courier person was not instructed properly about the size of the pack. Though it was the fault of firstcry, feedback was registered stating customer address and contact was not available.

It was total agony for my 5 year old daughter and I had to spend lot of time consoling her and also mental harrassment and frustration caused by continuous call from firstcry and asking me to fill the same details again and again.
I would like compensation double the product amount as in the market, price of the product is more and I have to buy the same product asap.

Order IDs
2278443BFD2231DC2
2278443ACT1D391BC

The product have scratches and lid is loose

The box have scratches and the lid is loose

Received totally damaged tear n cheap book from first cry... Very dissapointed n customer care executive dnt want to solve dis problems... Very poor n pathetic response

Received a totally damaged tear n old baby record book