FirstCry.com Complaints & Reviews

The delivery boy refused to deliver the items in my house. Although my house is on the paved concrete link road. My family is regular customer of firsycry. It is quite evident in your record. I have a small baby and I can't leave har lonely. Advice your field staff.

Hi firstcry team these is usha. K iam from anantapur i went to firstcry store in anantapur at the time your staff behaviour is very uncomfortable for girls nd ladies i. E. Mean like sexual harrsement i went out from the store nd queiry about staff name his name shaifi something else i think so he is manger. Please look at him and these is the last warning for your entire firstcry if repeats again i want go for media.

Usha k

I have ordered 17 items from the website and it got cancelled other day.
The reason they quote is we dont have stock.
If you dont have products then why you take orders. Kindly write there only out of stock. It is just to deceit customers that they take orders and cancel it later. They are just promoting the website with coupns discounts etc and when customer places order they cancel at their end saying that they dont have stock. Its highly unbelievable that all 17 items are not there in the stock..complete nuisance!!
The calculation they do of after discount or gst its not upto the mark. God only knows how they do it. Its just creating hits on the website else nothing.

Hi Team,
I orders 2 pairs of items for my twin babies on 10th Aug. It's got delivered on 17th I got only 1 pair. I tried lot to reach to customer care on this finally I dropped a mail customer care they ask me to return request from the app. Same I did on 18th. Still now there is no response from any of them. I never see this type of customer service in my life.

I ordered "Syga 8.5 Inch LCD Writing Tablet Scribbling Pad" and it didnt work. I had to return it myself, and they didnt help with pickup. I returned the parcel through bluedart, but their warehouse sent it back to bluedart, saying that the parcel was Returned To Origin At Shipper's Request. And that was not the case, because neither I, nor the courier company requested such a thing.

Not picking up the stuffs.. Torchering us

Delivery boy is to rude 😡 delivery service is very bad very very bad

I have recieved msg that my order is arriving today.. So i called ur agent that pleae deliver my parcel before 3.30. Coz i have given office address. Now my office will remain close for few days. N we are leaving today by 3.45. I told him all problems related to my office circumstances. Bt he talked me arrogantly. N ur told me that not possible for me. My experience related to first cry is worst. Agent r arrogant.
Your firstcry.com order with 4 item (S) of rs.1459.01 will be attempted today by satishkumardas..-[protected]. Your safety is our priority. Check all precautions and practices recommended for handling packages as your order will be at your doorstep soon. Bit. Ly/2tvvrvb

This my msg. Bt ur agent n service are worst. I am regretting for choosing first cry

My order no is[protected].
My order arriving today.
I have given office address. Since my office is going to be closed for few days . So I told agent to please reach before 3.30. bt ur agent denying me. I told him problm. He was talking to me arrogantly. I was ordering 1st time. This is my worst experience. I am regretting choosing first cry for shopping..

They have literally torchered us since long time. Have ordered few stuffs and have to return due to some circumstances. So filed for return pick up, so they said we will come and collect, the day never came. Whenever I used to write a email for collection they used to phone and tell we will send someone within a week..this happens 6-7 times and now they are coming up that collection is not available at your location so courier the stuffs to 3 different warehouse, which is not possible. They have been mentally harrasing us..when delivery is available at my location then why not collection.

Cloths delivery date is shown as 13th August 2020. But still haven't received the clothes. My son naming ceremony is on 20th August 2020, and today it's already 19th August 2020.
Refer the AWB No :[protected]
Consumer court please take an necessary action ASAP.
How to trust such a needless and useless first cry.

Regards,
Somanath

I am writing to you to raise an issue about: Clothing, shoes & accessories
The issue that I have experienced was: They delivered the partial order which was dilivered on 5th august to wrong address and the delivery boy then said he will not do anything about it as he has already delivered . I raised the query but they just closed it.
It occurred on: 5/08/2020
Refund the amount or deliver the goods to correct address
I have been asking for a solution but they first cry is not responding properly i have send atleast 6, 7 emails talked to their representative still the issue exist.
Yours faithfully, Praful
Order Number: 9877637ROF7F49D4E

I have order 4 items (Order no: 2486922bmb8050cbd)

They dispatched these items in three shipments i. E.,
Awb no:[protected]Received)
Awb no:[protected]Received)
Awb no:[protected]Babyhug cotton buds received)

1. Shipment id:[protected] contains babyhug cotton buds (Code: 616436). But in there website showing along with babyhug cotton buds, curatio atogla baby lotion - 200 ml (Code: 1175813) also dispatched and received by me. The same thing i have given a complaint that i received only babyhug cotton buds (Code: 616436) on the date which i received the shipment[protected]. And shared the delivered box images to them and they sent me a mail that they will resolve the issue within 24-48 hrs. But till date no response from their side.
Date of complaint:[protected].

Registered mobile no. [protected]
Mail id: [protected]@gmail.com

I placed an order for "babyhug panda gyro-swing car with steering wheel - black & white" on 25th july 2020. I got the product delivered on 26th july. As corona precaution measure advised by govt of india. I kept the product in an isolated room and didn't open it until 29th july. Post which i found it defective with following problems:

1. The electronic system for playing music was not working
2. The steering shaft nuts were very right to fasten, the thread of nut and bolt didn't match, and hence they were not getting fasten beyond two turns, making the product dangerous for a kid to use. Also because of that the product was wobbling.
3. The eye of the panda scooter was broken

And because of the following reasons i raised the return request on 30th july. A person from the pickup agency (Xpressbees) called me and said his motorcycle is punctured and he will not be able to make a pickup today and will come tomorrow, and that the rain is about to happen. I agreed to his request but he had sent the status that address is incorrect (This is the same address where the product was delivered). Now i kept getting calls from first cry to either cancel my return or update the address on website.

I tried reaching out to firstcry customer care but they had no option to reach out to any human. And when i called the pickup person he said the request is no longer with him and someone else will do the pickup next day. Meanwhile firstcry kept calling me (Computer generated call) everyday to cancel my return or update address.

On aug 1st i updated my address on the firstcry website. But still i kept getting the same computerized call again and again. With no option to reach out to any human i resorted to twitter and asked their support team to help me on this matter. To which they respond to me on 2nd aug stating that my return period for the product has expired and nothing can be done for it.

Now i am stuck with a broken product which is unsafe for my kid to ride.

I am looking to return this product and get my refund for the product.

Dear Sir / Madam,

I am writing to you to raise an issue about refund amount

The issue that I have experienced was: I had returned 5 items, out of which I received the refund for only 3. This way done way before lockdown in March. I patiently waited and even emailed the customer care team. I was told that due to lockdown the process will take longer. Since then I have sent several emails and I receive replies stating that the matter has been escalated and every time a new person calls who is unaware of the case and tells me to wait for some more time. We are now in august and things have started functioning quite normally but yet they haven't returned my money. Probably the courier agency has misplaced the items or where it has gone that I don't know but as a loyal customer, my refund money is my right. I even asked the customer care to put me onto someone senior but that was never done. I feel cheated and this is Extremely wrong for such a big company.

It occurred on: 15/03/2020

Return my money and ensure such things don't happen again

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Sanaea Tirandazi

Order Number: 5697351TPV52CC631
:

They will never pick up the item. Always they say they will pick up in 24-48 hours. People please dont buy from them

I requested them to pick the item before 20 days. they are sending the same template again and again. Worst customer service ever.

Hello,

I have ordered 2 dresses on 12th july 2020 under order number 11274154xzf287edda from firstcry.

Till 20th july i have received only one dress from that and second dress not received. Dress name which i have not received is "babyhug half sleeves fringe hem top & shorts - navy & pink". And on ecom express site also status is always rescheduled. Screenshot of ecom express and firstcry order attached with this complaint.

Hence on 20th july 2020 i placed cancellation request and still my cancellation status is in-process at firstcry site. I wrote so many mails to them but everytime i get same reply that they are working on priority since 10 days. They are not giving proper answer.

Kindly expecting help here.

This is in regards to the email sent by you for the reverse pickup done for the products babyhug sleeveless striped tee and printed shorts - royal blue grey and taeko half sleeves tee & lounge pant road trip print - light blue from the order number 3753087eoc8063b18.

I have ordered two products on 15 th july 2020 for my friends baby boy who lives in india.

One was delivered, but the another one "baby hug twist n play gym" is not delivered yet.

Delivery boy called on 22nd july 9 pm. He told parcel is heavy, he will bring it on the next day morning. We haven't recieved it yet. I have sent queries and mails but nobody replied from the first cry yet.

[protected] this was the number he called, but now this number is not working. They says his voice resembled of the same guy who delivered shirt which i have ordered previously and was delivered some days before. Hope this complaint can make a change and such frauds will not get repeated again.