FirstCry.com Complaints & Reviews

I get daily message that product is out for delivery during day time, and it has not yet been delivered. In night the message is being sent that I want late delivery. This is happening daily since 100+ hours

No one from delivery has contacted so far regarding this

Unable to cancel and get my money as well.

I have ordered 6 items for my baby on May 22nd 2021.They delivered me a parcel which contains just two products that too wrong items(not the ordered ones) and showing the status as all 5 out if 6 items delivered. They asked me to selfreturn the wrong products as my products did not have return policy. I returned the 2 items through India post. I asked them for refund for all 5 items. But they are not ready to provide refund for my missing items.

They are playing fraudulent during this covid time. They are not taking responsibility for the missing items.
I need justice as they are questioning my credibility.

I am attaching the invoice of my order and the items which I received.

I have ordered babyhug panda swing car for my kid on 31/05/2021 and got delivered on 02/06/2021 at 1:40 pm.
While assembly I observed that the car body is broken from below.
I contacted toll free number [protected] and as per their guidance sent you mail at [protected]@firstcry.com and [protected]@brainbees.com but till now no revert.
You are playing with our emotions so care for customers.
Please replace broken piece and send me new piece of car immediately.
This is my first online order through firstcry and experience is really bad.

I hope you care for your customers.

Shopping for the first time on FirstCry.

Order No: 14765151FNE58C85B9
Order Placed: Mon, 24th May 21, 9:22 PM

Order Item: Face Protection Shield Cat Design - Orange (minqty:1)

Due to poor packing or defective product, there is a dent in the face shield. because of that, the sponge is also folding after wearing, in line with the dent.

Very unfortunate that the item is non-returnable. Are non-returnable Items justified? What will poor Customer do with a new, defective product?

I ordered 2 qty of diaper but they delivered only 1 order I'd 11236926XFC26A3430 first cry company doing fraud in covid time don't ever order anything from firstcry

In the picture of product shown on their app, the sleevles vest (pack of 3) was showing shoulder buttons. This was the reason, I ordered the product for my one year old son. The product sent neither has shoulder buttons nor the design and colour matches the shown picture of the product.
There is no return policy available even though it's their fault. Customer care is fully automated and there is no customer executive to talk to.
I want my choice of product or my refund back. It is not fair that they are forcing their choice on us. If the product is unavailable, please say so; but do not send the wrong product.
It's both.. waste of time and waste of money for us. And moreover, this feels like harrassment as there is no proper channel for feedback or customer service.

I have received wrong item. I have ordered small size diapers however received XL. First this is a non returnable item and now the biggest problem is not only this, I can't even contact customer care for a timely exchange of this item. Call support is not working due to covid, agreed but their chat support has never worked and still not working. When I am trying to raise the concern through app that is also a failure and I even registered a complaint once however it's still in the same condition. PS I am using latest version of app. I don't understand why the UI of this big shot app is such annoying. Now somehow I am able to raise concern since it's something I needed on urgent basis, and for this they replied to contact me within 48 hours. I don't understand how they prioritising their issues when someone need assistance as soon as for some essential item, and they are giving assurance of 48 hours. I am regular customer for first cry and regular online buyer but I have never felt this helpless with any other app and this is not happen with me first time in firscry otherwise I wouldn't be this dis-appointed.

Order no:7631201SQGD23ECEF
Return id : 23454859
My returned due to non working condition of the product.They picked my return on may 3rd.But i lost my amount .firstcry not refund my amount ..please do neccessary actio.ln.

Shipment Id[protected]
Purchased first time with FirstCry a shirt for my son on his birthday. Wrongly entered wrong pincode of different place in my city but entered all correct address.

They denied to change the pincode on my request.

Worse experience in my first buy.

Never buy product from them. Don't know customers values.

You are providing very bad service. In the morning we received the massage, you product is out for delivery today you will receive your packet. But afternoon again we receive a massage "your shipment is delay by few days". What kind of service provide If you are not able to delivery product at time why you receive the order and mobile number which you are given in delivery massage. that's not working. you are doing very cheep behavior with your customer.

I have ordered 6 packet of diapers for my kid. due to covid as i am not stepping out. it suppose to deliver by 9th May 21 but since then the delivery did not happened. particularly the orders coming through ECOM express never gets delivered. we have tried to reach First cry but same old statement wait for 72hrs.

Order some products but didn’t receive yet any of them delivery dates are crossed also customer care not giving proper delivery date they are only faking about delivery

I had ordered a top for my daughter ... the price for dis top was 366/- ... i had given 570/- (a 500 rupee note and 70 rupees change)to my maid to pay him in order to get 200/- balance. he did nt return the money and went. when i called him he says my maid had given 370 rupees only. i hv been ordering frm first cry since a very long time now. never faced such problem. the same delivery guy did another mistake yesterday also.. i live on the ground floor ... he delivered my item to the second floor and my status was showing delivered.. when i checked and called him he said my parcel got mixed with the parcel the second floor person had ordered and he had delivered it to them by mistake .. so i had to get it from them and paid them later.. so he created unnecessary confusion...and today again[protected]... my status showing delivered order no ( 9719412KMSB7C0F9B) but i havnt recieved any product... and when i am calling him, he's nt taking my call... this guy is so annoying

I have not received any order from the firstcry but still they are showing me that your order has been delivered, i have complained the same thing to firstcry but they are not giving any response or even complaint phone number is also not getting connected.

Please help me too resolved this conflict and refund my money or deliver my product

My order number: 14389367ZBABEB847F

Thanks!
Aakib
[protected]

I ordered "GetBest Battery Operated Ride On Car - Red" on 17th April 2021 for my daughter's birthday. But I never received it and the seller called me and said that due to lockdown in Delhi the shipment can not be shipped.He said that he has created a shipment only for formality. Now he is not picking up my call.

I canceled the order on 26th April and since then, I am calling First Cry customer care everyday to cancel the order and refund the amount. But I am only getting assurance and not my money.

This is cheating on first cry part to keep the money and not give the product also.

Please help in getting the refund the amount as soon as possible.

Complain no. as shared by customer care[protected]

I did not got my parcel till date . And showing delivered.

I have regularly been a customer of your products since 2020. Recently, I ordered 4 out of 3 items delivered today.

I highlighted the defective items.

1. Cotton Single Briefs Pack of 5: Out of 5, there is 1 brief that is small in size.

You can clearly see in the picture that rose star one is small of another 4 slips.

2. Antibacterial Panties: The 3 panties are the size of...

No order placed in first cry but received message as order has been placed and sent in Xpressbees courier.

Please take necessary action on the below order ID. No idea without placing order how order can be dispatched?

Thank you for placing order number 14244072ESD29B8B05. Please check your email

1 item(s) of your FirstCry Order is shipped via Xpressbees AWB:[protected]. Click goo.gl/KUia7h to track your order

Dear sir/madam,
My complaint is about the delivery person. A New delivery person is delivering products to my address Since last four orders from firstcry app. He was asking to forward the product delivered message with bad manners. I am suspecting his behaviour. so, please change the delivery person to my address as I am a regular purchaser from your app. I hope you will resolve my problem from the next orders.
Thank you.

Dear Team,
Order no 10938285BZB9E630BB
I order product on 24march and same will be out of delivery on 31march but i receive call from courier partner and said that product could not be delivered due to couirer delivery not avavliable to this location.
My issue is if location is not deliverable so why you people accept the order and after do many complaint they will hold my amt upto 9days and on 9apr amt will refunded now i want to interest amt also