FirstCry.com Complaints & Reviews

Dear Team,
Order no 10938285BZB9E630BB
I order product on 24march and same will be out of delivery on 31march but i receive call from courier partner and said that product could not be delivered due to couirer delivery not avavliable to this location.
My issue is if location is not deliverable so why you people accept the order and after do many complaint they will hold my amt upto 9days and on 9apr amt will refunded...

This complaint is for specific firstcry store in Bavdhan Pune. They do not adhere to firstcry return and exchange policy. Also the staff attitude is bad....

The amount has been deducted from my account but the order was cancelled.Dont know whether i get my cash back or not.Didnt get a satisfying solution.Trying to get a reply but customer care service is too weak or slow...

I had purchase of some toys and cloths for my baby on his Birthday. But order never delivered by firstcry even after lot of follow-ups and requests. Everytime I got new dates and it happened thrice. I am Fully disagree with the service provided by firstcry.

Refer order Numbers as belies,
6624028SDA7BEACD7,
6624028JOW6CC3DA1,...

I belong from a rural area but my home adress is clear as living in a city or town.
It's my first order from firstcry app and maybe or will be the last too. Just as of yesterday date[protected], my order package was about to be delivered.
At the beginning, the delivery boy call me and asked, if he can deliver the parcel now at around 10:00am at my given home address. He also mentioned that he was new at the service as delivery...

I ordered babyhug sleeveless vests in ur firstcry online shopping of 3 sets..each set containing 3 vests on 11th feb.. my order got delivered on feb 14.. but the clothes are not fitting my baby.. so i want to exchange this with bigger size of same model.. please help me.. as this non returnable.. exchange is also not happening...

I have ordered 4 boxes of this product but i recieve only 2 and i have pay full amount for this which is about Rs.2120.00 (Rs 530 for each box)...

I have paid for two items.. But delivered only one item.. Plzz consider my problem.. And respond...

I have paid for two soap boxes.. But delivered one soap box.. Plz respond.....

The floor of the cot fell off and my baby was in the cot too. Even after multiple complaints at first cry RG baruah road guwahati from where I brought it, they are not cooperating....

My 2 orders of total Rs. 2878.87 is stuck with firstcry. In both the cases payment was done through UPI. Amount has been debited from my account but order got cancel on there website. Now when I am asking for refund they asked me to share my bank statement. I did that as well but still they have not refunded the amount.

Its really frustating that i am chasing and they ask to wait for 24-48 hrs. Now its more than 5 days i am...

I had ordered 5 items, but received only 4 items and the status shown is DELIVERED for that UNDELIVERED item too.

These guys also expect us to preserve the carton in which they send the products. How will I be able to send the image of Box which is NOT DELIVERED itself?

Either FC should send me the item ELSE REFUND my money a.s.a.p....

I ordered a product from First Cry in last August 2020. The product was damaged, so I requested to return the product. The First Cry executive came to my home and collected the product. He did not give any return receipt, but he handled return request several other times in the past and never gave the return receipt, so I did not ask for return receipt assuming that it is the process of First Cry.

Order detail:-
Order...

Team i am writing this Email with utter disappointment for the Product that i received on 16th Dec 2020 The product is Bear Print 2 in 1 Cradle cum Bassinet with Mosquito Net and Swing Lock function Brown Order Number 951647YHDB4CB1A5 The FC assembly man came over the same day and got it assembled PS My baby is due arrival on Jan 2nd week of 2021 hence we had put the complete cradle on top of bed and not touched by anyone only to check once...

I have ordered Sebamed Baby Soaps and looks they are used and damaged.
Even last month I have placed an order for Aveeno baby lotion and received the product which is about to expire in 3 months in 2020.. but in website it is shown as expiry date 2023.when raising complaints, there is no response even after sending emails with photos of the product..

For the Non return products, does first cry playing with small. Kids/baby...

1. The delivery guy from xpress bee did not want to come to first floor and deliver the item to my flat. Despite of a driver and delivery guy, they mentioned that package was too heavy. My elderly father was expected to pick up the package.

2. It was initially mentioned that some representative will come and assemble the cot, later i was told that no one could come at my pin code.

3. The package i received was...

I have ordered small size reusable diaper from MEE MEE, where as delivered product is for NB (New born).
The customer care saying that 0+ months is for new born. while ordering the product it clearly indicates that the size is small. hence I have ordered small size.

The Mee Mee products with same diapers are available with NB, S and M sizes.

since the product details in the app while ordering clearly...

I have Ordered on DEC 3 and as per estimation time they have to delivery on DEC 8 But its Showing just shipped from last 13 days, from Dec 9 onwards I am daily checking with First cry customer care and there is no further update . simple saying had issue with courier partner .
I requested with them if you issue courier partner ..try to give same product to other courier partner. but they are saying that is not possible and they speaking...

I have booked one swing car, but received damaged and used.
i think someone has used that car around 2 year.
and first cry delivery that car.
when i complain to customer care then they have deny to return and replace that car.
nobody is there for quality check....

I ordered 02 nos IP Camera on 22nd Nov 2020 Tentative delivery date was 27th Nov..I got one camera almost on time but other one have no information. Already delayed too much i cant even trace my shipment..
I contacted CC nd there websie chat .All are non professional not giving proper information.
My Order Number:12248853SAV3EC05C4
Please let me know what Firstcry doing with my hard earn money....