FirstCry.com Complaints & Reviews

They will never pick up the item. Always they say they will pick up in 24-48 hours. People please dont buy from them

I requested them to pick the item before 20 days. they are sending the same template again and again. Worst customer service ever.

Hello,

I have ordered 2 dresses on 12th july 2020 under order number 11274154xzf287edda from firstcry.

Till 20th july i have received only one dress from that and second dress not received. Dress name which i have not received is "babyhug half sleeves fringe hem top & shorts - navy & pink". And on ecom express site also status is always rescheduled. Screenshot of ecom express and firstcry order attached with this complaint.

Hence on 20th july 2020 i placed cancellation request and still my cancellation status is in-process at firstcry site. I wrote so many mails to them but everytime i get same reply that they are working on priority since 10 days. They are not giving proper answer.

Kindly expecting help here.

This is in regards to the email sent by you for the reverse pickup done for the products babyhug sleeveless striped tee and printed shorts - royal blue grey and taeko half sleeves tee & lounge pant road trip print - light blue from the order number 3753087eoc8063b18.

I have ordered two products on 15 th july 2020 for my friends baby boy who lives in india.

One was delivered, but the another one "baby hug twist n play gym" is not delivered yet.

Delivery boy called on 22nd july 9 pm. He told parcel is heavy, he will bring it on the next day morning. We haven't recieved it yet. I have sent queries and mails but nobody replied from the first cry yet.

[protected] this was the number he called, but now this number is not working. They says his voice resembled of the same guy who delivered shirt which i have ordered previously and was delivered some days before. Hope this complaint can make a change and such frauds will not get repeated again.

I have ordered baby frock for 4-6 yr but that size is very small and now i want to exchange but no return option available. Plz help

I purchased a baby rocker from first cry store and next day the handle in which toys were hanged that damages badly because of not good quality..
I went to store next day for complaining and they said that handle will be replaced.. They will order another from company... It’s been 2.5 months but they are not responding & resolving that issue.. They are just making us fool from long time.. That baby rocker cost near about 6.5 thousand... When my baby was 3 months old we purchased that baby rocker.. My baby is now 5.5 months old.. What would i do with that baby rocker.. My baby is not comfortable on that as she is now 5.5 months old... I went to store yesterday still they were making us fool & saying we placed order but company is not sending that handle.. I told them yesterday that i must complaint a report in the company directly & they were ok for that even.. Please resolve my issue as soon as possible.. If any customer needs a purchasing that much costly product from your store then that is your duty to take care about every query of customer.. My purchased contact number is [protected]... And contact details are [protected]

I ordered one frock but it was small so i requested for return but its been 7 days and still my product is not picked up and status is saying under review. I m also not able to talk to customer care executive as there is no contact number given...

I purchased 2 fisher price toys from firstcry.com of rs. 2352.21
But i found that one toy is not working properly i made a return request. They are collect both products and send me this msg (Pickup done:your order from firstcry.com (213289zmv578eca5) is picked on awb:[protected] which was successfully picked up on
7th july, 2020
They credit only 581 ₹ not full amount.
I emailed them so many times but they only say we will look into this matter.
But the money is still not credited back in my account, plus their customer care not reply to emails. Its been a horrible experience.

Hello,

I have ordered "babyhug angel dreams cradle with storage basket & mosquito net - blue". Which was delivered on 21jun, when i opened the box some screw was missing and i have raised return request on 25jun which is still not picked up and the product is with me.. However i have sent lots of emails. They claim that it will pick up with 72 hrs and it is more then 15 days still the product was not picked up. They just fool customers and take money. I have requested to arrange a call from managers but noting received till now. And the return request which i have raised showing cancelled status.
I have informed them that i will raise consumer complaint even though nothing happened. They jusy copy past sentence and instead of my name they have mentioned another customer name this is what happen when they just do copy paste..

Order id: 11141647mqr26a2897

Will be waiting for you response and i hope this will be finished from you end.

Fell free to call me [protected]

Thanks & regards
Asif

I had purchased babyhug electric breast pump from firstcry shop baner road pune on 9th june 2020 and it has stop working (Not enough suction) on 29th june 2020. I had raised complaint about this to firstcry on 30th june 2020. Even after 9 days i didn't have any update about my complaint and it has 1 year warranty. We have purchased this for around 4700 and now we cannot use it in this need time even paying this much amount.
We have to use pump daily to extact milk for my 1 month old kid. But due to
Due to slow response for complaint we have purchase another brand electric pump and we want full refund of money.

Product I got is different package from what I ordered for rs.11, 492.90 invoice no. 29cw[protected] invoice date[protected] ordered date[protected]
I ordered 20items then I got message 13items delivering but I recieved 3 different irrelevant toys on 29th June 2020 I Selected returned for all 3 items since items is all 13 items are missed and in that three items not showing return options but I have not received those items also so i told to include this items to return,
returned irrelevant items along with bill . I already submitted everything to return person
it’s clear on parcel box, the weight of the 13items should be more, but what I got was 1.97kg of toys . Please verify and as soon as possible refund my entire 854043HIC4EA931C order amount
..

The car was delivered on 10th june and it was defective.
I tried contacting customer care but it was not available.
Order status of the product was not delivered till 26th june because of which i could not place a replacement request.
Finally i found the contact email id on 21st june on which i had sent email about the defective product and i was asked to sent the product invoice and box photos. I sent the email with the product video and the required photos.
I was informed on email that you guys will mark the product delivered after which i can place replacement request.
Today at 3 pm the product was marked delivered and now i am not getting the replacement option and you are saying that the time has lapsed.
You kept stalling me for past 6 days that product status will be marked delivered and then i will be able to place replacement request.

Team,

Please call back

This is rediculous, you didn't deliver the product for many days even i followed and dropped multiple emails but of no use

My son's occasion has spoiled because of your carelessness, you people totally ruined the event, we were totally upset

Since there was no correct response from your team, i cancelled the product and its been more than 72 hours still i haven't got the refund

You promised me on last call that refund will be credited in my wallet in 3 hours

This is frustrating attitude

I want my refund right now in my wallet, i need to give my son another gift, he is crying and not having food from many days since we have promised the gift to him

Who will be responsible if something happned to his health ?
i am surely gonna sue your organization now

I am going to file a complaint in police department and go consumer court

Atleast do this job correctly, anyways you didnt deliver the product on time, atleast refund my amount back in my wallet, i need to purchase a new gift for my son to stop him crying for the stupid thing what you people have done

Process refund immediately in my wallet otherwise i am going to sue your company, mark this as my final words

Thanks and Regards,
V.Geetha.

I have returned 3 products to the firstcry of order no: 6941463fvl7042fcf

1. Babyhug singlet
2. Babyhug woven top
3. Cutewalk sandals (Pink).

Now i have received the refund amount of 2 products. But i haven't received the refund amount of babyhug woven top, as acknowledged by the customer care of firstcry over phone.

They are denying my money and lying the fact that i haven't returned the product yet!

I have returned all the 3 products all at once.

Why would i keep the product to myself?!

All those products returned are small in size. Those do not fit my baby.

Before returning the products, i have provided the pictures of those 3 products.

Babyhug singlet and babyhug woven top were returned in a separate firstcry box. Cutewalk pink sandal was provided in a different first cry box.

Again, now they are asking for the acknowledgment slip of the return.

Pickup has been done before too. But never ever any acknowledgement slip was provided to me. So this time also i was not provided any acknowledgement slip.

In a nutshell, the firstcry team has not only cheated my money but also the trust of a mother.

I want my money back.

Every time i am challenging with firstcry clothing products, i ordered clothes for 4 months' baby (Order number 6805065tveff73827). It's wondering with sizes. I have chosen size is 6m - 12m and 12m - 18m both are different orders.

6m - 12m clothes look like the fit to just born baby, and 12m - 18m clothes fit for 3 months baby. If i called to customer care they are replied as to what is the size mentioned on the cloths is correct. How they are decided the size.

They are not accepting return and replacement also. Earlier already wasted 1000/- selected size 2m-3m, so i realized again ordered with 6m - 12m and 12m - 18m sizes.

Don't know how they have decided sizes.

I bought a breast pump from first cry on 31/05/20 online. I was delivered a nonfunctional piece. I tried contacting first cry customer care on 07/06/20 but there was no reply. I finally sent a mail on 09/06/20 and was told they will contact me after 48hrs which actually they did after 4days. Since then i have send numerous mail but even after 8days they havent rectified the mistake and i am just getting automated mails
As this is a product for very limited time o[censored]se and my child care is compromised due to this avoidable delay i would ask for a complete refund and an additional sum of 20k inr for the harassment and agony i faced.

Invoice no. 27cw[protected]
Shipment id.[protected]
Order. No 4749211pcvfb1b1d0

This is regarding the product ordered on firstcry.com.

We assumed that we could get the genuine product since we have ordered from first cry.com which remains in the top for kids online shopping but later we realised that it's not true and received the faulty product.

The toy Taking Tom worth Rs.500 was ordered from the fristcry.com application, the product was delivered within the time but it was not working. It was noticed to the company through customer care service, but there's is no response from the company on replacement or refund.

In the form of online shopping the company is selling the faulty products.

Here by we want the refund amount or replacement.

So request you to provide us the justice on this issue.

Dear team,

It's been more than a week and my issue still stands unresolved.
Below are the details of my product which was not delivered however still marked delivered.
I was promised with 72 hour resolution time. There have been several call and i also requested for refund however i was only promised 72 hour deadline everytime.
With no fault of mine, i have been requested to wait endlessly.
There is absolutely no proactive communication from firstcry in this regard.

Order id: 3273505qzt72b7796
Product: carters 2 piece shark jersey tee & french terry short set - blue " was not delivered on june 1, 2020 (Shipment number[protected]
Attached is the communication i have been receiving ever since i have tried raising my concern.

I have placed an for philips avent natural feeding bottle 260ml. I had received defective product for which i am following with first cry customer support since 27th may however each of your representative is just copy pasting the same text without understanding the issue and not taking any action about my order. I have called 100 nos of times also has written atleast 10 mails but no use.

Order no: 11005556fbt5ae2343.

My mail is attached herewith:
From: firstcry.com
Sent: 03 june 2020 20:31
To: vidya p dhulkhed (विद्या धुलखेड)
Subject: re:re:re:re:re:faulty product received which is not returnable

Dear prasad,

Greetings from firstcry.com!

Hope everyone is safe and good in health.

This is with reference to your email for order number 11005556fbt5ae2343, regarding product "avent natural plastic feeding bottle - 260 ml"

We apologize for the inconvenience caused to you.

We tried to call you on number [protected], however, the call was unanswered.

As per your email we do understand your concern as the issue is already highlighted to our concerned team regarding the above mentioned product as you have received it with one hole instead of two, as we have not received any further updates we would kindly request you to wait as once a proper update is received we will get back to you accordingly.

For your future return you may refer this link — https://www.firstcry.com/returnpolicy

For any further assistance or queries please visit contact us.

We wish you a happy shopping experience with firstcry.com!

Thanks & regards,
Aliya shaikh,
Firstcry.com
Customer service team!

_
Is it a joke?? Why this stupid thing is happening again n again at first cry... Various people are just copying and pasting the same mail again n again... Is firstcry have such third class customer support?

Why can't a single person handles this issue.. You all r writing just a random mail. Also not providing your contact details. Plz provide me the contact number of higher management to take up this issue further.

On jun 2, 2020 5:37 pm, "firstcry.com" wrote:
Dear prasad,

Greetings from firstcry.com!

Hope everyone is safe and in good health.

This is in regards to your email that you have received the product 'avent natural plastic feeding bottle - 260 ml' with one hole from the order no. 11005556fbt5ae2343.

We apologise for the inconvenience caused to you.

We tried to call on [protected], however it was unanswerable.

We have already highlighted the issue to the concern team on may 28, 2020. We understand your concern that the product must contain 2 holes as per your email wherein this detail is not mentioned on the product page. You will be updated at the earliest.

For any further assistance or queries please visit contact us.

Regards,
Shraddha p
Firstcry.com

_

If firstcry does not have any exchange policy return our money back without any further delay so that we can purchase the original product from other sources.

On jun 1, 2020 11:50 am, "firstcry.com" wrote:
Dear prasad,

Greetings from firstcry.com!

Hope everyone is safe and in good health.
This is in regards to your email that you have received the product 'avent natural plastic feeding bottle - 260 ml' with one hole from the order no. 11005556fbt5ae2343.
We apologize for the inconvenience cause.
As per your telephonic conversation

As you state your concern that the product must contain 2 holes. As per the records, we have already escalated this issue to concerned team and our team is working on the same. However, the issue will get resolved at the earliest. As you stated want replacement for the product. We like to inform you we do not have exchange or replacement policy.
Thank you for your patience and understanding in this regards.

For any further assistance or queries please visit contact us.

Thanks and regards,
Praful g
Firstcry.com

_

It's been 5 days we are following for return for the wrong product we received, however no one in first cry is bothered it seems.
We have been told that the mattee is escalated however it doesn't seem so. 3 days have passed and no one contacted yet.

Plz provide the direct contact number of higher authorities as number provided on contact us is not being connected to anybody.

And now without any further delay plz refund our money back

Regards

On may 28, 2020 1:21 pm, "firstcry.com" wrote:
Dear prasad,
Greetings from firstcry.com!

Hope everyone is safe and in good health.
This is in regards to your email that you have received the product 'avent natural plastic feeding bottle - 260 ml' with one hole from the order no. 11005556fbt5ae2343.
We apologize for the inconvenience cause.
As per your telephonic conversation with one of our executive, we have already highlighted the issue to the relevant team. We understand your concern that the product must contain 2 holes as per your email wherein this detail is not mentioned on the product page. Our concerned team is working on your issue and they will get back to you within 24 to 48 working hours.
Thank you for your patience and understanding in this regards.

To visit "my account" section please click :- my account.
For any further assistance or queries please visit contact us.

Regards
Aarti pillai
Firstcry.com

_
Dear ms. Kamle,

Firstly my alternate contact no is : [protected], u can reach me on this number.

It's really very disappointing that firstcry is forcing customers to accept faulty product without any fault from our side.

You should have verified the details before writing such mail... Herewith i am giving the details. I have ordered the 260 ml bottle which comes with 1+ month nipple with 2 holes (U can check d same on bottle box itself). Also i am sending u the screenshots of philips sites and screen shots o[censored]r sites also, where u can easily understand that 125 ml bottle comes with 0+ nipple with 1 hole, 260ml bottle with 1+ nipple with 2 holes and 3+ nipple comes with 3 holes... N so on (Nipple hole drop pictures also available on respective bottle boxes)

Then how can u tell that it's not mentioned. We do understand that d product is not returnable but if it is faulty product how u r expecting to waste our money for this faulty product.

Plz go the attached proofs and refund our money immediately.

Regards

On may 27, 2020 4:55 pm, "firstcry.com" wrote:
Dear prasad,
Greetings from firstcry.com!
Hope everyone is safe and in good health.
This is in reference to your email that we have received regarding order number 11005556fbt5ae2343, wherein you want to return product avent natural plastic feeding bottle - 260 ml.
Thank you for writing to us and sharing the concern.
We apologise for the troubling experience you've had with your recent order.
We tried to contact you on [protected] but their was no response from your end hence drafting this email, we would like to informed you as you want to return product avent natural plastic feeding bottle - 260 ml due to single hole we would like to informed you in specification there is no were mentioned about 2 holes. We would like to informed you we don't have the exchange or replacement policy yet in first cry.
As we checked, above mentioned product comes from no return category, we don't accept return for this product due to hygiene issue and system won't allow us to raise a return request for this, we apologise for the trouble but this product can't be returned now.
You may refer below return policy:
https://www.firstcry.com/returnpolicy

Your co-operation in this regards appreciated.
For any further assistance or queries please visit contact us.

Regards,
Aishwarya kamble
Firstcry.com

_
I had placed order for philips avent natural feeding bottle 260ml. I have received d product an hour ago, however after checking it found that d nipple has only one hole instead of 2 (As per their the product details it comes with 2 holes for 1 months+ babies). Second hole is not punctured by the company fully. Have received faulty product.

I need an urgent replacement for this. I tried to reach to customer care but call is not getting connected to customer support. Plz help.

Order no: 11005556fbt5ae2343.