FirstCry.com Complaints & Reviews

I have placed an for philips avent natural feeding bottle 260ml. I had received defective product for which i am following with first cry customer support since 27th may however each of your representative is just copy pasting the same text without understanding the issue and not taking any action about my order. I have called 100 nos of times also has written atleast 10 mails but no use.

Order no: 11005556fbt5ae2343.
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I have ordered 2 items from first cry it was expecting delivery date was 28 may 2020 but till date i did not got that and even they are not give any information regarding my products i m waiting for that till date i did not got that products i m vry disappointed with this i have paid by google pay your firstcry.com order no. 10170048qzsed31692
Your firstcry.com order no. 10170048jxo2a235b6 these are my orders...

Hi team,
I have ordered some products on first cry on 7th may and 9th may, the delivery date was 16/18/19th may i have not received my orders yet, i have complaining again and again and again via mail but they did not take it seriously,
I mailed them many times with some screenshots then they always call back to me with different customer care executives and they said same to same line again and again that we will do it in 24...

Am writing to you to raise an issue about: clothing, shoes & accessories

The issue that i have experienced was: i have placed an order on 6th may 2020 my money was deducted from my account! And was approved by firstcry! Den i emailed them about this problem they are saying the money is not with them again and again everytime they are saying to contact the bank! Then i visited the branch they are saying as per your complain...

I placed an order for diapers costs rs.1111/-, but i got rs.100 brush instead of the diapers. I want my refund for the diapers that i have ordered.....

I placed an order for an infant jeans on 2nd mar 2020, 4th mar 2020 the status on the site showed delivered, but i did not receive any delivery of the same. I constantly followed up with the team by raising complaints but in vain., we are in end of may now and this whole tracking has become an harassment. Worst service ever.. Order no. 5947464tpf2087580...

Yesterday I got the delivery of babyhug diapers from firstcry. I used it at night time and there was leakage from diaper. Which I saw after 1-2 hours. Quickly I have to remove that diaper. My baby is just 3.5 months. I need quick reply from your side please...

Order id[protected]JSZBC0885E
My order is not delivered to me but they show it delivered in status. I have complained many times but still they are ignoring my complaint . I made order from FirstCry.com and payment is made online . Item still not delivered it’s been over 1 month still the issue is not resolved...

This is in regards to the refund of 596.02 rs which i have not received against the order no. 9092546txe5a14210.. From firstcry.com. The issue is open since 26 feb 2020. Customer care giving me deadlines of 24, 48 of working hours. 10-15 days etc.

I am following up with firstcry.com customer care since march 19 2020. Just getting false promises and repetitive mails from different executives every time. Not able to talk to any...

Hi teams,

I have ordered the below products from first cry site and these are baby products which comes under essentials goods.

These are lying in your hub since 18th april 2020, can you please look into these below awb no and request you to deliver them asap.

[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

And...

Hi team,

I have been buying the products from you, but not happy with your courier partner xpressbees. They delay in delivering the products on time.

Request you to please change the courier partner such that you should not get the bad name because of these bad couriers.

They keep/ lay our products in the godowns and doesnt delivery even they reached to the destination services on time.
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596016oto6bade1a is not delivered to us and status shows it's been delivered on april 4th. Could someone look why this is wrongly updated and hope this gets resolved and i get the product as soon as possible.
I have checked with my neighbours and security person, and have been told that they have not received the packet. I believe this is been misused on the time of delivery by the delivery person during the lockdown.
I am...

I had placed a order with order number 8584334ujqfdcfff6 on 21st march 2020. The status of my product shows it is delivered but i have not received my order yet.
I did not get any call from delivery guy either. I am trying to reach customer support since 25th of march but not getting any resolution yet.
I request you to either deliver my order or refund my money....

I placed an order[protected]yrd3537d9c) on firstcry app on march 9th, 2020. I was supposed to receive one set of products on 13th march 2020 and others on 18th march 2020. I didn't receive any of the products and neither an update for the same till 20th march 2020.
When i called to inquire about the products i ordered, which i was supposed to receive on the 13th, the reason given to me was the pincode i provided them with was incorrect....

Dear team,

Case - 1

I have ordered 4 packets of diapers

Order no[protected], 45, 46, 47 (Prepaid)

And i have cancelled the same as well in sometime only.

Cancelled order was delivered to me in the afternoon (Today).

Also one packet is damaged out of 4. Kindly take return of my complete (4 packets of diaper) and refund my money. Pics attached.br...

I was facing the problem of not received the product on delivery time.. I was promised next day delivery after placing the order it was change.. How long a customer should wait for his baby necessary product..

Last update was 13 march m sending mail to u on 17 march see what is the real situation of sales after service.. It's very bad for brand name of mahindra group... When i booked the order it was showing next day delivery...

Hi i purchased some products from firstcry.com and they sent products by xpressbees logistics but i have received only one parcel and remaining products were returned to the seller without contacting me. I called them several times and they are not giving response to me. Order number 9458033tuf303f189
Some products are not delivered and returned to the seller. Pleasetake action on them....

I purchased some products on firstcry.com and made payment through paytm, they have mentioned that for payment made through any of the wallet like paytmm mobikwik etc, the amount will be refunded to the original mode of payment.

But they refund amount on firstcry cash account.

They have given two number for customer care one number is continue be engage and on second number no one receive call.

Very...

Please change to name as false cry ...dont cheat customers i[censored] want funds raise fund collection by donations ...ordered item which has return policy 30 days...but ur customer care guys are saying that we cant accept return what is the use of return policy...that is ur site only na must responsible what u have posted in ur site...how can u blame customers without accepting return...i have shared screen shot of returnpolicy..but ur not accepting...please...

I placed an order for poko pants diapers (Xl size -56) and cetaphil baby shampoo through their website.. And got product on time. But when i open the package.. Diaper which i got is duplicate and cheap replica product. And comes a bad odour... I feel so bad.. It the worst website i ever seen.. How can someone play with baby product? I lost my money...