FirstCry.com Complaints & Reviews

Yesterday I got the delivery of babyhug diapers from firstcry. I used it at night time and there was leakage from diaper. Which I saw after 1-2 hours. Quickly I have to remove that diaper. My baby is just 3.5 months. I need quick reply from your side please

Order id[protected]JSZBC0885E
My order is not delivered to me but they show it delivered in status. I have complained many times but still they are ignoring my complaint . I made order from FirstCry.com and payment is made online . Item still not delivered it’s been over 1 month still the issue is not resolved

This is in regards to the refund of 596.02 rs which i have not received against the order no. 9092546txe5a14210.. From firstcry.com. The issue is open since 26 feb 2020. Customer care giving me deadlines of 24, 48 of working hours. 10-15 days etc.

I am following up with firstcry.com customer care since march 19 2020. Just getting false promises and repetitive mails from different executives every time. Not able to talk to any one from customer care.

There is no hierarchy of escalating the issue. Old stories are being pasted on every reply. Check my attachment in which you can see the trail mail number reaches to '70'

Pathetic service and policies firstcry.com people are having.

Hi teams,

I have ordered the below products from first cry site and these are baby products which comes under essentials goods.

These are lying in your hub since 18th april 2020, can you please look into these below awb no and request you to deliver them asap.

[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

And to first cry guys, if this is the case - there is a delay and unable to deliver to particular locations, can you please stop the online ordering to the respective pincodes? Its a waste of your time and our time.

Thanks,
Srinivas

Shipment enquiry - awb no:[protected]
Inbox
X
[protected]@xpressbees.com

12:17 pm (1 hour ago)


To me
Dear customer

Greetings from xpressbees.

Tracking/awb number:[protected]

Thank you for reach out to us.

Please note we have temporarily suspended all our delivery operations. This is in support of the lock down imposed by the government of india to fight the war against covid19.

We will resume operations as soon as the restrictions on ecommerce movement are lifted.

We regret the inconvenience caused and request you to stay at home to reduce the spread.

Wishing you and your family good health.

Please contact us on the coordinates below for any clarifications at all. We thank you for your patience and hope we were of help to you.

Customer service helpline:[protected]
Time (Mon to fri): 9:00am - 8:00pm
(Sat & sun): 10:00am - 6:00pm

Note: you can also track your shipment on our website: www.xpressbees.com.

With regards
Saheb bansode
Customer service team
Xpressbees logistics pvt. Ltd.

Hi team,

I have been buying the products from you, but not happy with your courier partner xpressbees. They delay in delivering the products on time.

Request you to please change the courier partner such that you should not get the bad name because of these bad couriers.

They keep/ lay our products in the godowns and doesnt delivery even they reached to the destination services on time.

Earlier also done the cancellation due to the delay in these xpressbees guys.

Request you please please change the courier partner.

Thanks,
Srinivas

596016oto6bade1a is not delivered to us and status shows it's been delivered on april 4th. Could someone look why this is wrongly updated and hope this gets resolved and i get the product as soon as possible.
I have checked with my neighbours and security person, and have been told that they have not received the packet. I believe this is been misused on the time of delivery by the delivery person during the lockdown.
I am happy if i receive the money refund or a new packet. I have been a regular customer since years, and give my concern some priority during this odd times. Don't close the query without my confirmation.

I had placed a order with order number 8584334ujqfdcfff6 on 21st march 2020. The status of my product shows it is delivered but i have not received my order yet.
I did not get any call from delivery guy either. I am trying to reach customer support since 25th of march but not getting any resolution yet.
I request you to either deliver my order or refund my money.

I placed an order[protected]yrd3537d9c) on firstcry app on march 9th, 2020. I was supposed to receive one set of products on 13th march 2020 and others on 18th march 2020. I didn't receive any of the products and neither an update for the same till 20th march 2020.
When i called to inquire about the products i ordered, which i was supposed to receive on the 13th, the reason given to me was the pincode i provided them with was incorrect. I have been living here for 7 years and this is the first time i receiving such feedback. I was told that i would be receiving the products within 48 hrs.

I called the customer care executive on 20th march to enquire but got a different answer, that they have cancelled the order as it was defective, all 5 different items which i ordered was defective.

I asked for a resolution, which they were not very helpful with. They wanted me to reorder. Kindly provide a believable reason for cancelling my order. I am thoroughly disappointed by the quality of the customer care as well as firstcry services in general. The order was shipped. How can they cancel my order without even letting me know? Kindly provide me with a resolution.

Dear team,

Case - 1

I have ordered 4 packets of diapers

Order no[protected], 45, 46, 47 (Prepaid)

And i have cancelled the same as well in sometime only.

Cancelled order was delivered to me in the afternoon (Today).

Also one packet is damaged out of 4. Kindly take return of my complete (4 packets of diaper) and refund my money. Pics attached.

Case - 2

I have ordered 4 packets of diapers

Order no[protected], 94, 40, 41 (Cod)

Oder amount rs - 4475.52

I got the message that client refused to take the order which is wrong information.

Kindly do the delivery.

Complaint number for both case - 7513094

Spoken with coustmercare - ms. Swarna

Kindly help me with the same.

This is very poor example of service.

Regards

Milan puri

[protected]

Puri. [protected]@ymail.com

I was facing the problem of not received the product on delivery time.. I was promised next day delivery after placing the order it was change.. How long a customer should wait for his baby necessary product..

Last update was 13 march m sending mail to u on 17 march see what is the real situation of sales after service.. It's very bad for brand name of mahindra group... When i booked the order it was showing next day delivery today after 4 days there is no status of my product.. It will demolish the brand name...

Last i can say it was very bad experience.. So how i feel cheated.. Promise time next day but still not get the product even still there is no update of my tracking product...

Very bad! Lot of improvement need... #badexperince #baddelivery...#nocustmersupport..

Hi i purchased some products from firstcry.com and they sent products by xpressbees logistics but i have received only one parcel and remaining products were returned to the seller without contacting me. I called them several times and they are not giving response to me. Order number 9458033tuf303f189
Some products are not delivered and returned to the seller. Pleasetake action on them.

I purchased some products on firstcry.com and made payment through paytm, they have mentioned that for payment made through any of the wallet like paytmm mobikwik etc, the amount will be refunded to the original mode of payment.

But they refund amount on firstcry cash account.

They have given two number for customer care one number is continue be engage and on second number no one receive call.

Very poor service they are giving, this was my last shopping i'll never purchase any thing from firstcry and never recommend to anyone for firstcry.

Please change to name as false cry ...dont cheat customers i[censored] want funds raise fund collection by donations ...ordered item which has return policy 30 days...but ur customer care guys are saying that we cant accept return what is the use of return policy...that is ur site only na must responsible what u have posted in ur site...how can u blame customers without accepting return...i have shared screen shot of returnpolicy..but ur not accepting...please take neccessary action else i will file a suit on consumer court...order number 4323485TOE4190098...i[censored] want return policy screen shot please check ur mail..already shared...

I placed an order for poko pants diapers (Xl size -56) and cetaphil baby shampoo through their website.. And got product on time. But when i open the package.. Diaper which i got is duplicate and cheap replica product. And comes a bad odour... I feel so bad.. It the worst website i ever seen.. How can someone play with baby product? I lost my money

I had ordered few baby products from
FirstCry.com on the 7th or February but Due to some issues I had to cancel it. I revived a email confirming that my refund will be credited to my account within 15-20 workings days. It’s been more than 20 days now and they haven’t credited it yet. I had lot of email conversations with the customer care people but every time my case is handled by some new persons and all of them keeps asking me the same stuffs and no one has a track of anything that is being handled by the previous person. They are just bluffing the customers by fooling them and by asking every new customer care person to handle the matter. When one case should only be handled by one specific person so they can keep a track record of the processing. This is too bad on firstcry reputation and clientele.

I have ordered 3times from first cry app and out of three i have returned 2items but it's been more than 40days but amount it's not refunded to my account and not even to first cry wallet. When ever i tried to register a complaint they say it's not belong to our team please contact the concerned team and they will tell they will give contact number but they won't.

I ordered on first cry but the delivery status shown is wrong. I have not received my order yet but the status shows delivered. Kindly look over the matter and resolve it soon, i don't want to lose my money as it is prepaid order. I saw many complaint regarding the same by other customers also but i don't know whether they received their order or not so i am worried about my order. Please guide me regarding the same.

First cry is famous for baby products very bad experience to me
Not received diaper which is order 25 days back.
I raised the complaint for the same. Customer executive told me we will delivery within 24 hours. Hmmm after 15 days they are automatically cancel my order without my permission. What is going on..
Attached my order details for reference...

Hi,

This is regarding the bad quality babyoye vests delivered as part of the package in the order mentioned. The cloth quality of the vests are not good and it seems like those are used ones. I wanted to return the items, when i checked with firstcry customer care, they are suggesting me raise a complaint with babyoye not with firstcry. Firstcry should understand that i have bought these items from firstcry not with babyoye. This is irresponsible behavior from firstcry who doesn't care about the customer money.

I request firstcry allow me return the items and process refund..

My firstcry.com order no. 8306901ttd0729865

Hi,

This is regarding the bad quality pampers baby diapers delivered as part of the package in the order mentioned. 50% of the diapers were in unusable condition due to either damaged diapers or the sticking wellcrow.

I request replacement of all the damaged items or process refund..

Fwd: your firstcry.com order no. 10304000tqc358d785 has been shipped by xpressbees