FirstCry.com Complaints & Reviews

I have placed an for philips avent natural feeding bottle 260ml. I had received defective product for which i am following with first cry customer support since 27th may however each of your representative is just copy pasting the same text without understanding the issue and not taking any action about my order. I have called 100 nos of times also has written atleast 10 mails but no use.

Order no: 11005556fbt5ae2343.

My mail is attached herewith:
From: firstcry.com
Sent: 03 june 2020 20:31
To: vidya p dhulkhed (विद्या धुलखेड)
Subject: re:re:re:re:re:faulty product received which is not returnable

Dear prasad,

Greetings from firstcry.com!

Hope everyone is safe and good in health.

This is with reference to your email for order number 11005556fbt5ae2343, regarding product "avent natural plastic feeding bottle - 260 ml"

We apologize for the inconvenience caused to you.

We tried to call you on number [protected], however, the call was unanswered.

As per your email we do understand your concern as the issue is already highlighted to our concerned team regarding the above mentioned product as you have received it with one hole instead of two, as we have not received any further updates we would kindly request you to wait as once a proper update is received we will get back to you accordingly.

For your future return you may refer this link — https://www.firstcry.com/returnpolicy

For any further assistance or queries please visit contact us.

We wish you a happy shopping experience with firstcry.com!

Thanks & regards,
Aliya shaikh,
Firstcry.com
Customer service team!

_
Is it a joke?? Why this stupid thing is happening again n again at first cry... Various people are just copying and pasting the same mail again n again... Is firstcry have such third class customer support?

Why can't a single person handles this issue.. You all r writing just a random mail. Also not providing your contact details. Plz provide me the contact number of higher management to take up this issue further.

On jun 2, 2020 5:37 pm, "firstcry.com" wrote:
Dear prasad,

Greetings from firstcry.com!

Hope everyone is safe and in good health.

This is in regards to your email that you have received the product 'avent natural plastic feeding bottle - 260 ml' with one hole from the order no. 11005556fbt5ae2343.

We apologise for the inconvenience caused to you.

We tried to call on [protected], however it was unanswerable.

We have already highlighted the issue to the concern team on may 28, 2020. We understand your concern that the product must contain 2 holes as per your email wherein this detail is not mentioned on the product page. You will be updated at the earliest.

For any further assistance or queries please visit contact us.

Regards,
Shraddha p
Firstcry.com

_

If firstcry does not have any exchange policy return our money back without any further delay so that we can purchase the original product from other sources.

On jun 1, 2020 11:50 am, "firstcry.com" wrote:
Dear prasad,

Greetings from firstcry.com!

Hope everyone is safe and in good health.
This is in regards to your email that you have received the product 'avent natural plastic feeding bottle - 260 ml' with one hole from the order no. 11005556fbt5ae2343.
We apologize for the inconvenience cause.
As per your telephonic conversation

As you state your concern that the product must contain 2 holes. As per the records, we have already escalated this issue to concerned team and our team is working on the same. However, the issue will get resolved at the earliest. As you stated want replacement for the product. We like to inform you we do not have exchange or replacement policy.
Thank you for your patience and understanding in this regards.

For any further assistance or queries please visit contact us.

Thanks and regards,
Praful g
Firstcry.com

_

It's been 5 days we are following for return for the wrong product we received, however no one in first cry is bothered it seems.
We have been told that the mattee is escalated however it doesn't seem so. 3 days have passed and no one contacted yet.

Plz provide the direct contact number of higher authorities as number provided on contact us is not being connected to anybody.

And now without any further delay plz refund our money back

Regards

On may 28, 2020 1:21 pm, "firstcry.com" wrote:
Dear prasad,
Greetings from firstcry.com!

Hope everyone is safe and in good health.
This is in regards to your email that you have received the product 'avent natural plastic feeding bottle - 260 ml' with one hole from the order no. 11005556fbt5ae2343.
We apologize for the inconvenience cause.
As per your telephonic conversation with one of our executive, we have already highlighted the issue to the relevant team. We understand your concern that the product must contain 2 holes as per your email wherein this detail is not mentioned on the product page. Our concerned team is working on your issue and they will get back to you within 24 to 48 working hours.
Thank you for your patience and understanding in this regards.

To visit "my account" section please click :- my account.
For any further assistance or queries please visit contact us.

Regards
Aarti pillai
Firstcry.com

_
Dear ms. Kamle,

Firstly my alternate contact no is : [protected], u can reach me on this number.

It's really very disappointing that firstcry is forcing customers to accept faulty product without any fault from our side.

You should have verified the details before writing such mail... Herewith i am giving the details. I have ordered the 260 ml bottle which comes with 1+ month nipple with 2 holes (U can check d same on bottle box itself). Also i am sending u the screenshots of philips sites and screen shots o[censored]r sites also, where u can easily understand that 125 ml bottle comes with 0+ nipple with 1 hole, 260ml bottle with 1+ nipple with 2 holes and 3+ nipple comes with 3 holes... N so on (Nipple hole drop pictures also available on respective bottle boxes)

Then how can u tell that it's not mentioned. We do understand that d product is not returnable but if it is faulty product how u r expecting to waste our money for this faulty product.

Plz go the attached proofs and refund our money immediately.

Regards

On may 27, 2020 4:55 pm, "firstcry.com" wrote:
Dear prasad,
Greetings from firstcry.com!
Hope everyone is safe and in good health.
This is in reference to your email that we have received regarding order number 11005556fbt5ae2343, wherein you want to return product avent natural plastic feeding bottle - 260 ml.
Thank you for writing to us and sharing the concern.
We apologise for the troubling experience you've had with your recent order.
We tried to contact you on [protected] but their was no response from your end hence drafting this email, we would like to informed you as you want to return product avent natural plastic feeding bottle - 260 ml due to single hole we would like to informed you in specification there is no were mentioned about 2 holes. We would like to informed you we don't have the exchange or replacement policy yet in first cry.
As we checked, above mentioned product comes from no return category, we don't accept return for this product due to hygiene issue and system won't allow us to raise a return request for this, we apologise for the trouble but this product can't be returned now.
You may refer below return policy:
https://www.firstcry.com/returnpolicy

Your co-operation in this regards appreciated.
For any further assistance or queries please visit contact us.

Regards,
Aishwarya kamble
Firstcry.com

_
I had placed order for philips avent natural feeding bottle 260ml. I have received d product an hour ago, however after checking it found that d nipple has only one hole instead of 2 (As per their the product details it comes with 2 holes for 1 months+ babies). Second hole is not punctured by the company fully. Have received faulty product.

I need an urgent replacement for this. I tried to reach to customer care but call is not getting connected to customer support. Plz help.

Order no: 11005556fbt5ae2343.

I have ordered 2 items from first cry it was expecting delivery date was 28 may 2020 but till date i did not got that and even they are not give any information regarding my products i m waiting for that till date i did not got that products i m vry disappointed with this i have paid by google pay your firstcry.com order no. 10170048qzsed31692
Your firstcry.com order no. 10170048jxo2a235b6 these are my orders

Hi team,
I have ordered some products on first cry on 7th may and 9th may, the delivery date was 16/18/19th may i have not received my orders yet, i have complaining again and again and again via mail but they did not take it seriously,
I mailed them many times with some screenshots then they always call back to me with different customer care executives and they said same to same line again and again that we will do it in 24 hours or 72 hours then i did not get any reply, after that i mailed them again and they follow same process again, i have call recording of all the executives who gave me 24 hours each and every time, but they did not follow back, i # fed up and irritated by firstcry team and service mentally,
Pathetic service, i'm like i will kill them my mind is blowwwwwwww by first cry a # they are, they are fraud

Am writing to you to raise an issue about: clothing, shoes & accessories

The issue that i have experienced was: i have placed an order on 6th may 2020 my money was deducted from my account! And was approved by firstcry! Den i emailed them about this problem they are saying the money is not with them again and again everytime they are saying to contact the bank! Then i visited the branch they are saying as per your complain the money was transferred to the first cry only! Still they are saying they haven't received the money yet! I have showed them my account statement also! They are not showing

I placed an order for diapers costs rs.1111/-, but i got rs.100 brush instead of the diapers. I want my refund for the diapers that i have ordered..

I placed an order for an infant jeans on 2nd mar 2020, 4th mar 2020 the status on the site showed delivered, but i did not receive any delivery of the same. I constantly followed up with the team by raising complaints but in vain., we are in end of may now and this whole tracking has become an harassment. Worst service ever.. Order no. 5947464tpf2087580

Yesterday I got the delivery of babyhug diapers from firstcry. I used it at night time and there was leakage from diaper. Which I saw after 1-2 hours. Quickly I have to remove that diaper. My baby is just 3.5 months. I need quick reply from your side please

Order id[protected]JSZBC0885E
My order is not delivered to me but they show it delivered in status. I have complained many times but still they are ignoring my complaint . I made order from FirstCry.com and payment is made online . Item still not delivered it’s been over 1 month still the issue is not resolved

This is in regards to the refund of 596.02 rs which i have not received against the order no. 9092546txe5a14210.. From firstcry.com. The issue is open since 26 feb 2020. Customer care giving me deadlines of 24, 48 of working hours. 10-15 days etc.

I am following up with firstcry.com customer care since march 19 2020. Just getting false promises and repetitive mails from different executives every time. Not able to talk to any one from customer care.

There is no hierarchy of escalating the issue. Old stories are being pasted on every reply. Check my attachment in which you can see the trail mail number reaches to '70'

Pathetic service and policies firstcry.com people are having.

Hi teams,

I have ordered the below products from first cry site and these are baby products which comes under essentials goods.

These are lying in your hub since 18th april 2020, can you please look into these below awb no and request you to deliver them asap.

[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

And to first cry guys, if this is the case - there is a delay and unable to deliver to particular locations, can you please stop the online ordering to the respective pincodes? Its a waste of your time and our time.

Thanks,
Srinivas

Shipment enquiry - awb no:[protected]
Inbox
X
[protected]@xpressbees.com

12:17 pm (1 hour ago)


To me
Dear customer

Greetings from xpressbees.

Tracking/awb number:[protected]

Thank you for reach out to us.

Please note we have temporarily suspended all our delivery operations. This is in support of the lock down imposed by the government of india to fight the war against covid19.

We will resume operations as soon as the restrictions on ecommerce movement are lifted.

We regret the inconvenience caused and request you to stay at home to reduce the spread.

Wishing you and your family good health.

Please contact us on the coordinates below for any clarifications at all. We thank you for your patience and hope we were of help to you.

Customer service helpline:[protected]
Time (Mon to fri): 9:00am - 8:00pm
(Sat & sun): 10:00am - 6:00pm

Note: you can also track your shipment on our website: www.xpressbees.com.

With regards
Saheb bansode
Customer service team
Xpressbees logistics pvt. Ltd.

Hi team,

I have been buying the products from you, but not happy with your courier partner xpressbees. They delay in delivering the products on time.

Request you to please change the courier partner such that you should not get the bad name because of these bad couriers.

They keep/ lay our products in the godowns and doesnt delivery even they reached to the destination services on time.

Earlier also done the cancellation due to the delay in these xpressbees guys.

Request you please please change the courier partner.

Thanks,
Srinivas

596016oto6bade1a is not delivered to us and status shows it's been delivered on april 4th. Could someone look why this is wrongly updated and hope this gets resolved and i get the product as soon as possible.
I have checked with my neighbours and security person, and have been told that they have not received the packet. I believe this is been misused on the time of delivery by the delivery person during the lockdown.
I am happy if i receive the money refund or a new packet. I have been a regular customer since years, and give my concern some priority during this odd times. Don't close the query without my confirmation.

I had placed a order with order number 8584334ujqfdcfff6 on 21st march 2020. The status of my product shows it is delivered but i have not received my order yet.
I did not get any call from delivery guy either. I am trying to reach customer support since 25th of march but not getting any resolution yet.
I request you to either deliver my order or refund my money.

I placed an order[protected]yrd3537d9c) on firstcry app on march 9th, 2020. I was supposed to receive one set of products on 13th march 2020 and others on 18th march 2020. I didn't receive any of the products and neither an update for the same till 20th march 2020.
When i called to inquire about the products i ordered, which i was supposed to receive on the 13th, the reason given to me was the pincode i provided them with was incorrect. I have been living here for 7 years and this is the first time i receiving such feedback. I was told that i would be receiving the products within 48 hrs.

I called the customer care executive on 20th march to enquire but got a different answer, that they have cancelled the order as it was defective, all 5 different items which i ordered was defective.

I asked for a resolution, which they were not very helpful with. They wanted me to reorder. Kindly provide a believable reason for cancelling my order. I am thoroughly disappointed by the quality of the customer care as well as firstcry services in general. The order was shipped. How can they cancel my order without even letting me know? Kindly provide me with a resolution.

Dear team,

Case - 1

I have ordered 4 packets of diapers

Order no[protected], 45, 46, 47 (Prepaid)

And i have cancelled the same as well in sometime only.

Cancelled order was delivered to me in the afternoon (Today).

Also one packet is damaged out of 4. Kindly take return of my complete (4 packets of diaper) and refund my money. Pics attached.

Case - 2

I have ordered 4 packets of diapers

Order no[protected], 94, 40, 41 (Cod)

Oder amount rs - 4475.52

I got the message that client refused to take the order which is wrong information.

Kindly do the delivery.

Complaint number for both case - 7513094

Spoken with coustmercare - ms. Swarna

Kindly help me with the same.

This is very poor example of service.

Regards

Milan puri

[protected]

Puri. [protected]@ymail.com

I was facing the problem of not received the product on delivery time.. I was promised next day delivery after placing the order it was change.. How long a customer should wait for his baby necessary product..

Last update was 13 march m sending mail to u on 17 march see what is the real situation of sales after service.. It's very bad for brand name of mahindra group... When i booked the order it was showing next day delivery today after 4 days there is no status of my product.. It will demolish the brand name...

Last i can say it was very bad experience.. So how i feel cheated.. Promise time next day but still not get the product even still there is no update of my tracking product...

Very bad! Lot of improvement need... #badexperince #baddelivery...#nocustmersupport..

Hi i purchased some products from firstcry.com and they sent products by xpressbees logistics but i have received only one parcel and remaining products were returned to the seller without contacting me. I called them several times and they are not giving response to me. Order number 9458033tuf303f189
Some products are not delivered and returned to the seller. Pleasetake action on them.

I purchased some products on firstcry.com and made payment through paytm, they have mentioned that for payment made through any of the wallet like paytmm mobikwik etc, the amount will be refunded to the original mode of payment.

But they refund amount on firstcry cash account.

They have given two number for customer care one number is continue be engage and on second number no one receive call.

Very poor service they are giving, this was my last shopping i'll never purchase any thing from firstcry and never recommend to anyone for firstcry.

Please change to name as false cry ...dont cheat customers i[censored] want funds raise fund collection by donations ...ordered item which has return policy 30 days...but ur customer care guys are saying that we cant accept return what is the use of return policy...that is ur site only na must responsible what u have posted in ur site...how can u blame customers without accepting return...i have shared screen shot of returnpolicy..but ur not accepting...please take neccessary action else i will file a suit on consumer court...order number 4323485TOE4190098...i[censored] want return policy screen shot please check ur mail..already shared...

I placed an order for poko pants diapers (Xl size -56) and cetaphil baby shampoo through their website.. And got product on time. But when i open the package.. Diaper which i got is duplicate and cheap replica product. And comes a bad odour... I feel so bad.. It the worst website i ever seen.. How can someone play with baby product? I lost my money