FirstCry.com Complaints & Reviews

I had ordered few baby products from
FirstCry.com on the 7th or February but Due to some issues I had to cancel it. I revived a email confirming that my refund will be credited to my account within 15-20 workings days. It’s been more than 20 days now and they haven’t credited it yet. I had lot of email conversations with the customer care people but every time my case is handled by some new persons and all of them keeps asking...

I have ordered 3times from first cry app and out of three i have returned 2items but it's been more than 40days but amount it's not refunded to my account and not even to first cry wallet. When ever i tried to register a complaint they say it's not belong to our team please contact the concerned team and they will tell they will give contact number but they won't....

I ordered on first cry but the delivery status shown is wrong. I have not received my order yet but the status shows delivered. Kindly look over the matter and resolve it soon, i don't want to lose my money as it is prepaid order. I saw many complaint regarding the same by other customers also but i don't know whether they received their order or not so i am worried about my order. Please guide me regarding the same....

First cry is famous for baby products very bad experience to me
Not received diaper which is order 25 days back.
I raised the complaint for the same. Customer executive told me we will delivery within 24 hours. Hmmm after 15 days they are automatically cancel my order without my permission. What is going on..
Attached my order details for reference......

Hi,

This is regarding the bad quality babyoye vests delivered as part of the package in the order mentioned. The cloth quality of the vests are not good and it seems like those are used ones. I wanted to return the items, when i checked with firstcry customer care, they are suggesting me raise a complaint with babyoye not with firstcry. Firstcry should understand that i have bought these items from firstcry not with babyoye....

Hi,

This is regarding the bad quality pampers baby diapers delivered as part of the package in the order mentioned. 50% of the diapers were in unusable condition due to either damaged diapers or the sticking wellcrow.

I request replacement of all the damaged items or process refund..

Fwd: your firstcry.com order no. 10304000tqc358d785 has been shipped by xpressbees...

I placed an order in first cry shopping site and the products was delivered.

Unfortunately out of that one of the product had a size mismatch and i requested for a return.

Instead of first cry product pickup, courier boy picked up a wrong courier which is from amazon.

I called to the first cry customer care and requested them to deliver the product which was wrongly picked up.

But...

Sir i ordered from first cry but due to some personal reasons i have to cancel it they says that you will get your refund 10-15 working days but it has been more than 30 days i didn't receive any refund form their side. My order number is 10112440ss00230677 and registered account mobile number is [protected]
I also call them they says that we provide your refund already and contact you bank. Bank's says that we can't do anything in...

I purchase one soft toy from first cry Ambedkar road Ghaziabad store of Mrp 799 inclusive all taxes in which they offers 25% discount on Mrp I.e., 199.75 so the value is rs 599.25 & after that they added tax on that value I.e., 12% & the bill amount was rs 671.16.

Firstly how I get a discount of rs 199.75 ?
Secondaly how you can add tax when you give the discount on Mrp?

Regards

Nikhil gargbr...

Not able to carry in car and from the day i purchased it wheels are nit proppeer after giving many times complain no one is resolving this issues, can someone look into this issue at the earliest possible and provide a solution and take necessary proper action against all these false advertisements of item ll be completely refunded if not satisfied...

I have ordered pampers pent diaper large-64 (Quantity 2) and they commitment to deliver on 27th jan-2020.
I have register complaints on 27th jan-2020 due to not delivered. I have talked with customer service for quick resolution but i don't know they raise concern against my order no: 6006488trb3012893. And after fed-up to talked with customer service i have canceled my order and i have lost 500 rupees to purches another order. I want...

On 22.12.2019, i placed two orders of amount ₹1016.34 & ₹901.95.

I made payment through google pay of both the amounts but due to technical issues both the payments was declined and orders got cancelled.

Then i made payment through net banking of both the amounts but only one order of ₹901.95 was confirmed. For the other debited amount of ₹1016.34 no order was showing.

Now despite providing...

We have ordered two products naming Pre Order-Awabox Solid Full Sleeves Front Button Maroon Coat- 3Y and 4Y.

We have cancelled both the products and initiate refund of Rs.2337.22 (1168.61 + 1168.61) on 2nd of Jan, but till now the amount is not credited in our bank account.

I have try to connect with Frist Cry team but they are giving in appropriate reply rather than close my issue....

Have purchased diapers and tung cleaners from first cry its cost is 666 rupees and they sent diapers in one parcel and tung cleaners in another parcel. One parcel is 566 but they are asking 597 rupees i don't know why and i said them that i will contact customer care. I contacted customer care also but i didn't get my order yet. They are taking so much time and not delivering my orders. Take a complaint on them. Order id 9458033tpb0c08724...

I have purchased diapers and tung cleaners from first cry its cost is 666 rupees and they sent diapers in one parcel and tung cleaners in another parcel. One parcel is 566 but they are asking 597 rupees i don't know why and i said them that i will contact customer care. I contacted customer care also but i didn't get my order yet. They are taking so much time and not delivering my orders. Take a complaint on them....

I have ordered huggies dry diapers on jan 25 2020 for my 7month old baby but i received duplicate product. I was cheated and every diaper in the package was duplicate. Please dont cheat your customers on baby products. Dont give duplicate products in the name of offer. I believe that company will take my complaint and resolve it because this complaint is regarding babies health so please take severe action and dont repeat it again in the...

Hi team,

I had ordered baby hug full sleeves 100% cotton vests multi print pack of 3- blue, yellow on 23/01/2020, today morning 25/01/2020 when i received the product one full sleeves vest blue color is missing in the pack of 3 baby hug full sleeve product, as a customer i trusted you in a product quality but i am dissatisfied with the way of service you provided to me at present. Kindly get it done.

Product...

A product I booked on 01/01/2020, and immediately I cancelled 01/01/2020, from that day to till today I didn't get my refund amount...and many time i send the mails to firstcry customer care but no used. One madam her name Aliya shaikh called me and they said some technical problem we are not refund your amount we will refund your amount but we need some more days...one of the wrost service i have seen in my entire life
Dear sir/Madam,...

This is complaint regarding firstcry.com which has failed to refund the amount since 3 months i have returned
Enfance core flower print sleeveless dress.

On november 29th 2019, i received a message that return request has been generated. A guy called me from
Delivery.com bangalore. I gave the dress to the guy who came from delivery.com (+[protected],[protected]

When the refund did not happen...

I ordered baby diaper package from firstcry on 6th jan/20, it was supposed to be delivered on or before 11th, but due to some reasons (As per them) it didn't got delivered and got further delayed.
I firstly raised a complaint on firstcry site under "track your package".
I waited for any update from firstcry, but to my surprise there was not update or call from firstcry for delayed package.
Finally i called them on 15th,...