FirstCry.com Complaints & Reviews

I ordered diapers twice from first cry.com the size is NB bt in second time the size of diaper is bit big but size is same mentioned in packet. Even After noticing and in compulsion we are using diapers and after calling in customer care of first cry they denied to help they said it's manufacturing defect call on baby hug brand they can't do anything. Iam feeling helpless. Babyhug is manufacturing the product but selling by first cry . This is how they managing the brand name. Iam not asking for return or refund but want assurity that next time I'll get the correct size. From now Iam disappointed and cannot buy a single thing from first cry. Somebody please help...

Hi

I am a customer of firstcry from past 5years and have placed more than 20 orders in last 2months. I have never faced issues with delivery before but I placed an order on 5th Jan for RRabit automatic cradle worth 6537.82 Rs ORDER NO .4395024PUW0782A42. It was marked as delivered on 6th Jan but the product was never delivered and I raised it on 6rh Jan itself. I was getting same response that wait for 5-7 days we are working on it and will provide a resolution till then but it is 14th Jan and the timeline is already passed and the team has no update and neither they are providing my refund. All they are asking me is to wait indefinitely till they can deliver the product. MY MONEY IS STUCK. I CANT ORDER THE PRODUCT AGAIN AS IF THEY DELIVER THE PRODUCT AFTER TAKING THEIR OWN TIME THEN WHAT WILL I DO WITH 2 CRADLES. Kindly refund me my money so that I can buy the cradle for my son.

They are charging more then MRP and then given discount on that and also taking GST on MRP.. How it is possible please explain it to me. I have booked a order online but find all this.

I checked that the product status changed to delivered on 24th December nut today is 1st jan 22 i did not receive the produxt and fc has no proper customer support to elevate the issue
The attached image contains the item not delivered

Dear sir/medam

My return courrier received by first cry but not initiate refund my money .

I bought babyhug diaper bag of 70 pieces M size. In that almost 12 pieces were damaged, which was leaked while using

I have return my parcel to delivery boy but customer care said they did not get my parcel in whaerehouse. Firstcry or delivery boy has lost my parcel and now you people saying I have not returned my parcel. I will never recommend Firstcry to anyone and will stop buying it. Very very bad experience.

Very useless diaper, my baby's health has deteriorated even for 10 minutes, this diaper has changed 2 times in 2 hours, what about a diaper that cannot last overnight, ordered for the first time and so bad 1 packet is used, one is left return

We got the coupon at some certain amount of shopping and that coupon is free from all terms and conditions but whenever i am going to redeem that coupon storekeeper tells some T&C which is not mentioned even coupon.

This is very big scam on the name coupons, kindly have a look and and on daily basis lot of people suffering from this dieses.

I have ordered a babyhug crib and bed on the 8th of Nov and the expected date of delivery was 13th Nov, but today being 28th Nov I have not recieved the products yet, I have raised more than 5 complaints online in their customer care as well as spoken to the customer care executives they have not resolved it soo far, everyone says well look into the issue and get back u, but no solution soo far . Firstcry has the worst customer care service...

I had ordered mamy pogo pants. The product is fake. Subquality, cheap product. I opened the pack and the the daipers were fake. They are completely unsed. I want a refund and return pick up.
Selling 100% fake branded products and cheating customers.

Hi I have place order of combo of 4 super plushy soft toys but received only 3 soft toys.

Deivery status showing delivered without delivering the product. Very disappointed.
[protected] order I'd of the product kookie kids sweater. Unspite of complaints issue is not resolved.

Delivery status showing delivered. Even I received msg as delivered. But actually I haven't received the product. Inspite of contacting many times through app the issue is not resolved. Very bad response from first cry. Com

I am regular user of firstcry. I even bought club membership with firstcry and i have placed more than 20 plus orders in last 6 months. I haven't faced any delivery issues before this. But I placed an order on 7th nov 2021 worth rs 483.84 and the corresponding order number is 14628667NYXD19DFE0 the status of this order was shown as delivered on 9th nov. But the product is not delivered to me. I have raised a query on first cry app for this on 10th nov 2021. I am getting some automated calls every 2 days stating your issue will be resolved in 48 hours. Today is 17th nov. Till now i haven't got any resolution on this. I dont have a way to call and talk to customer service agent directly. Please deliver the order or refund my money back

Order ID: 10560365JJS331258A,
Tracking ID:[protected]
The delivery person Surajit Das (phone number [protected]) called me for my delivery and I guided him, however out of sudden he marked the order delivered and I called from my registered number as well as other number he is not receiving the call. Being a loyal customer and a regular customer I felt this really scary.Such a barbarian thief the delivery person is.
From: Dipika Chakraborty
Registered email ID: dipika.[protected]@gmail.com
Registered mobile number: [protected]

The store in Indore told me that I can use their membership vouchers online as well as in-store and online, they knew I do not stay in Indore and promised me that I can use it online, when I tried using first time it did not worked, and support team started saying that voucher are meant for stores only. I explained that I cannot travel each month just for a purchase to Indore so either enable online or cancel membership and they were not ready to do either, the store and support kept calling me telling its my mistake that I took membership

Order number_wrong product shipped-
15890748FNN0FA00CC
My firstcry registered mail id is priyanka.[protected]@ichhapurti.com
N my number is : [protected]
This is in regards to the return of the product (carter 3 sets clothes I had ordered for my daughter and received wrong sized clothes.
1. Carters 2 piece tank n biker shorts set.blue n pink
2.carters floral jersey top white.
3.carters 2 piece chambray top n floral legging set blue.
I had ordered for my 4 years old daughter n they had sent clothes for 2 years old kid.
. Since i was travelling due to some emergency I wasnt at my home i could not request a return within their days as per policy. Now the firstcry team is saying they cannot initiate refund or take the product back or exchange it as the days return policy has been lapsed. Does this give them right to harass the consumers like this. I was only 1 day late for return. First they shouldn't have send wrong sized clothes. Its of no use my money got wasted.
I called they dont understand or listen properly.

I need my money back as its my hard earned money and would not let any online site cheat us like this.

I will go to any level to get my refund.

My mobile no is [protected] I have already contacted the customer care number of times but of no use kindly revert back to me.
I am unable to contact you people for my grievance

Order Id: 12232403SRO87E28D7

Product : kicks and crawl fuzzy kitty 3D socks

I was delivered an old or used product which was smelling bad as well. I have raised a concern inorder to get the return confirmation. I have received a response after 4 days and now the window to raise a concern is closed. They cleverly avoided this situation.
If there's an option of no return, the quantity of the product should have been perfectly checked and sent

I am expecting a resolution to get this product picked and initiate a refund.