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FirstCry.com Complaints & Reviews

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Updated: Apr 6, 2026
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FirstCry.com reviews & complaints page 14

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R
Rini Mariam Pothen
Feb 24, 2022
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We were delivered an empty package by firstcry for the above order. The company has a provision to raise returns in case of missing products, but when a request wad raised they simply stated that they had checked and shipped the product and hence cannot refund or resend the package.
FirstCry.com customer support has been notified about the posted complaint.
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    M
    mechandank
    from Delhi, Delhi
    Feb 18, 2022
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    I ordered one of product form firstcry...just need to exchange with the current mfg date of that product only
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      Benzir Nakhwa
      Feb 17, 2022
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      My order is cancelled and money debited Rs 669
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        T
        Toronto
        Feb 16, 2022
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        Order:10087018UTL.. from FirstCry.co.. of your product, AWB:[protected]... For query call:[protected] (delivery man's number - he spoke very rudely to me and now ignoring my calls)

        My product hasn't been delivered. Its been 5 days post delivery date. Everyday I receive an sms saying product is out for delivery and at the same time I also receive an sms later giving fake reasons for non delivery. Whereas I am available all the time at home and novody is calling me before the delivery. I have been calling their customer care team from 11th February 2022 and have registered complaints so many times but no action yet. Now they are not ready to cancel my product and neither can I cancel it. I will be leaving this city in 3 days and wanted this product urgently but it is of no use. They are not even giving me any refund at all and the entire process is in a loop now. I am frustrated now and cannot tolerate their behavior anymore. Kindly take strict action against them
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          Pritam Kshirsagar
          Feb 13, 2022
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          I have purchased toyzoy mapple tricycle with parental handle on firstcry. The product is faulty as when I go to assemble the loose parts of tricycle I found that it is of different sizes than usual, so it is not possible to assemble it. I talked with customer care but they are so irresponsible and lying that our team will call you back, will provide resolution today, tomorrow but they haven't called me yet. I have to call again and again but are not interested to provide resolution faster.
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            P
            Ponnala Rakesh
            Jan 31, 2022
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            They are not delivered my products after crossed EDD also...even I escalated many times even though they are not delivered and they mentioned fake reasons to non delivery products status.
            Feb 1, 2022
            Complaint marked as Resolved 
            Even after repeated calls to logistic and customers care xpressbees my product has not been delivered on time or even you ppl can’t assure me when it is going to deliver 1 What is happening with the delivery I don’t know . 2 Why you ppl first cry team has chosen this WORST LOGISTIC TEAM can you plz explain me what action have you take against this service dont you find other service providers to deliver the product on time once check this xpressbees reviews before 3 How irresponsible delivery service is this Since 20th of this month I’m facing the issues 4 Who is going to solve this? 5 Refunding amount is not a solution for this kind of problems 6 since I’m writing mails to you([email protected])guys you ppl simply say me 48hrs or 78 hrs to resolve the issue but still now it has not been resolved at Really I don’t want to continue with you if you are providing this kind of delivery service ORDER NO 11122090420 and 1112139691913 Xpressbees with the AWB number[protected], [protected] ThankQ for worst service first cry with xpressbees
            FirstCry.com customer support has been notified about the posted complaint.
            Feb 01, 2022
            Updated by Ponnala Rakesh
            Why are you marking as resolved without checking.
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              S
              shruthi b k
              Jan 27, 2022
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              Item not delivered since 11 days. Despite in first cry it is showing item is already delivered which is not received by us at all. I have a flight in couple of days. I need it two be delivered by tomorrow.
              If not refund the amount back
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                @
                @mb
                from Barmer, Rajasthan
                Jan 27, 2022
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                I was ordered this product in pack of three on 14 January.. Order was prepaid.. At 18 January I received a massage that product was delivered to me but I have not received any item yet.. Even first cry status also shown as delivered... Now what to do?
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                  S
                  from Thane, Maharashtra
                  Jan 26, 2022
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                  Address: 114, Rajashree Business Park Nr. Sohrab Hall, 338, Tadiwala Rd, Sangamvadi, Pune, Maharashtra 411001

                  I have placed order for product "Babyhug Full Sleeves T-Shirt Pack Of 2 - Pink Yellow" Order no.7974167LVZ1E6D87A on 09-Jan-2022 but wrong product was delivered to me on 23-Jan-2022, since then I am following up with first cry customer care but they are replying that they have delivered correct product. They are not ready to accept return of the wrong product. I have provided all necessary images to them but they are not ready to consider my complaint. I want product to be returned & i should received refund amount.

                  I have attached photos and other details of wrong item delivered to me.

                  I am communicating with firstCry team on [protected]@firstcry.com
                  FirstCry.com customer support has been notified about the posted complaint.
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                    C
                    chanvin Sharma
                    Jan 20, 2022
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                    Babyhug diapers is leaking from side i want compensation for the product.My registered mobile number is [protected] .My name is chanchala my bill no. Is T1-3341 .I purchased the product from Faridabad store at sector 79.
                    FirstCry.com customer support has been notified about the posted complaint.
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                      S
                      Shameeha K
                      Jan 15, 2022
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                      17209371NQNOA76B7F this item I ordered .I ordered 2 diaper with 4inserts .I only received 2 inserts . I payed 845 rs
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                        A
                        Arun Dohare
                        Jan 14, 2022
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                        Address: M.P Nagar Ujjain

                        I ordered diapers twice from first cry.com the size is NB bt in second time the size of diaper is bit big but size is same mentioned in packet. Even After noticing and in compulsion we are using diapers and after calling in customer care of first cry they denied to help they said it's manufacturing defect call on baby hug brand they can't do anything. Iam feeling helpless. Babyhug is manufacturing the product but selling by first cry . This is how they managing the brand name. Iam not asking for return or refund but want assurity that next time I'll get the correct size. From now Iam disappointed and cannot buy a single thing from first cry. Somebody please help...
                        FirstCry.com customer support has been notified about the posted complaint.
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                          S
                          Shweta Verma Gandha
                          Jan 14, 2022
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                          Website: Firstcry.com

                          Hi

                          I am a customer of firstcry from past 5years and have placed more than 20 orders in last 2months. I have never faced issues with delivery before but I placed an order on 5th Jan for RRabit automatic cradle worth 6537.82 Rs ORDER NO .4395024PUW0782A42. It was marked as delivered on 6th Jan but the product was never delivered and I raised it on 6rh Jan itself. I was getting same response that wait for 5-7 days we are working on it and will provide a resolution till then but it is 14th Jan and the timeline is already passed and the team has no update and neither they are providing my refund. All they are asking me is to wait indefinitely till they can deliver the product. MY MONEY IS STUCK. I CANT ORDER THE PRODUCT AGAIN AS IF THEY DELIVER THE PRODUCT AFTER TAKING THEIR OWN TIME THEN WHAT WILL I DO WITH 2 CRADLES. Kindly refund me my money so that I can buy the cradle for my son.
                          FirstCry.com customer support has been notified about the posted complaint.
                          Jan 14, 2022
                          Updated by Shweta Verma Gandha
                          Attaching the update the team shared asking to wait for the timeline even when the timeline of 5-7 days has already passed.

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                            A
                            Abhijit70
                            from Guwahati, Assam
                            Jan 6, 2022
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                            Address: Guwahati

                            They are charging more then MRP and then given discount on that and also taking GST on MRP.. How it is possible please explain it to me. I have booked a order online but find all this.
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                              S
                              San991221
                              from Hyderabad, Andhra Pradesh
                              Jan 2, 2022
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                              I checked that the product status changed to delivered on 24th December nut today is 1st jan 22 i did not receive the produxt and fc has no proper customer support to elevate the issue
                              The attached image contains the item not delivered
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                                A
                                Ashay Panchal
                                from Surat, Gujarat
                                Dec 29, 2021
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                                Address: A37, Anganvilla bunglow, Bareja

                                Dear sir/medam

                                My return courrier received by first cry but not initiate refund my money .
                                FirstCry.com customer support has been notified about the posted complaint.
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                                  R
                                  Rsandhya revathi
                                  Dec 29, 2021
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                                  I bought babyhug diaper bag of 70 pieces M size. In that almost 12 pieces were damaged, which was leaked while using
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                                    Karishma Ingle
                                    from Bhiwandi, Maharashtra
                                    Dec 14, 2021
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                                    Address: Bhiwandi

                                    I have return my parcel to delivery boy but customer care said they did not get my parcel in whaerehouse. Firstcry or delivery boy has lost my parcel and now you people saying I have not returned my parcel. I will never recommend Firstcry to anyone and will stop buying it. Very very bad experience.
                                    FirstCry.com customer support has been notified about the posted complaint.
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                                      Saroj maury
                                      from ROORKEE, Uttarakhand
                                      Dec 13, 2021
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                                      Address: Bala ji temple near gas plant bhagwanpur

                                      Very useless diaper, my baby's health has deteriorated even for 10 minutes, this diaper has changed 2 times in 2 hours, what about a diaper that cannot last overnight, ordered for the first time and so bad 1 packet is used, one is left return
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                                        pardeep6992
                                        Dec 1, 2021
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                                        Address: sec 14 Gurgaon

                                        We got the coupon at some certain amount of shopping and that coupon is free from all terms and conditions but whenever i am going to redeem that coupon storekeeper tells some T&C which is not mentioned even coupon.

                                        This is very big scam on the name coupons, kindly have a look and and on daily basis lot of people suffering from this dieses.
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