FirstCry.com Complaints & Reviews

I gave a return request of my babyhug symphony stroller on 30th december 2019. As per firstcry policy it should be picked up between 7 to 10 days . Still nobody came to pick my order and whenever i am calling to firstcry customer care i m not getting exact information also . They r just saying at d earliest dey will resolve and as dey are not picking the order so i m not getting the refund....

I had returned a product worth Rs. 1304 for which I was supposed to receive a refund. Due to their system issues, firstcry initiated the refund in 5 separate amount which should be in total 1304, however I received only 628 from them. Now they are asking me for a statement and when I contacted the bank, they asked me to get ARN number from firstcry but they failed to provide that. They should not only refund me the remaining balance but pay...

Dear Team,

I am a regular customer of Firstcry. Yesterday morning I got a msg that the delivery boy is attempted to deliver my ordered item. He didn't even contacted me and I called him. He didn't pickup my call and sent a message that cannot talk now, what's up. I replied him that to call back to me.

But he didn't make a call to me. At 1:50pm again called him and told him to deliver the item before office...

Irrespective of so many phone calls and complains through email and proper channel firstcry.com is not at all interested in solving my issue and delivering my product.

The below given are the order details
Xpressbees has not delivered the product to me and updated the same that the product is delivered. When contact the delivery boy he didn't reply and updated the fake delivery message. And its not the first time they...

I placed order in firstcry.com on 03january 2020. When i checked status of my order it was showing delivered but from morning i am waiting to collect my parcel.. No delivery boy contacted me... I called customer care team of firstcry they told to registering complaint...
I am trying to call expressbees contact they are not receiving it...
I spoke with customers care team member of firstcry.com, they told that i have to wait...

This is chandrasekhar seela and i purchased a dress for my baby on 17th of november 2019and when baby trying to wear, it was bit tight so i given call to store people to inform that the dress we purchased got bit tight and i want to return it and they said it was week end can you please visit us in weekday so i visited store on wednesday i. E., 27th of nov and after the discussion they rejected to take back or exchange as it has small stain...

I had ordered 4 products with order id 10061409so958e8082 on 21 dec 2019. The status of my product shows "delivered" but i have not received my products yet.
I didn't receive any call from the delivery boy either. I have been chasing customer support from last 10 days but have not got any resolution yet.
Request you to either deliver my product or refund my money....

I had requested for return of a denim jacket pricing 944/- almost a month ago and it was successfully picked up by the courier person.. But has not updated it but had kept it in his office for no reason and i informed the customer care about this giving all the details of that person.. And till date it's been a month now, i have called the customer care asking about this almost 8-10 times.. Everytime i call, they say it takes 72 hours to...

Babymoon dress lion tale is missing
And santa claus dress is not stitched they have jointed threads by glue
Both rates are total 1400 rupees
Are we paying money or no or freely u r delivering
First cry site before delivering order checking is der or no
Simply u r sending without confirming
This is not fair
May be this is last order der is no quality means how to order...

I have been getting msgs that my order will be delivered by so and so person but again inappropriate delivery msgs are getting to me that i have refused to take the order where as no one called me nethier any one reached my address. When i called the delivery boy he is saying he doesnt have my order.. Kindly resolve it
This is my first order and its a bad experience for online shopping till date!...

I had raised a return request with www.firstcry.com to return a product that i purchased from them online.

The product got picked up from my home on 14-decemeber-2019.however, first cry has not issued the refund yet.

order no: 6175470SM633DA000
product name: Babyhug Fun N Learn Ride-On With Storage Space & High Backrest - Yellow And Blue

return pickup done by:delhivery
pickup contact:pravin...

I had made an order in firstcry on 17th nov'19 and then cancelled it too for which firstcry should have given me a refund of rs. 1611.90, however first cry claimed of refunding my amount to bank on 22nd nov'19. But till now it has not been reflected in my account. Its been more than15 days for which they have asked me to wait but nothing has been received....

Today i placed the order online of products at sharp 3 pm and applied the coupon as there was an offer today (First 500 orders free) and my coupon fcte6190552l19s was placed for 100% free scheme. I was asked to make the payment of rs 50 and i made the payment through net banking. The amount got deducted from my account but after some time i got the mail that "your firstcry order no.6910771sp85030955 have been cancelled, since your transaction...

I have purchased a bicycle from firstcry and received with defects and raised the return request on same day (28th nov.). But unfortunately didn't get help for the issue. No pickup executive came to pick up the product nor the respond on call. The customer executive all the time repeated same line"product will be picked up within 48 hrs". Please help....

I am getting calls from firstcry delivery person and messages from first cry that I placed order. But I didn't. When I called customer care they are asking me to ignore. I didn't expect this response. I can't receive unwanted calls against some other orders which I didn't place. I want this to be corrected immediately.

Below are awb numbers which I didn't place order but getting calls against those order.

1...

Please cancel shipment no. With awb no.[protected] which has been sent by firstcry.com without my consent & knowledge. I do not need the product & never asked them to send me the product. I tried to cancel the product on their website but it says you cant cancel a product when it has been shipped. If its not cancelled then i will
No other choice than to return the shipment....

I had ordered from first cry way back and returned a product and they sent the refund
Now once again i ordered another product after few tries when finally order got accepted they rejected and from my refund money deducted the amount of first order which i returned and the remaining amount they have kept in firstcry cash account not even sent to my original payment method...

I have ordered in firstcry. My tracking id is[protected]. The product showed out for delivery and

Was supposed to get at 27 november 2019. But i didn't received it till now. I didn't get any messages or phone calls regarding the delivery of the product... This is the second time i am placing the same order... So please make me available at my shipping address......

This mail i wrote to the first cry person on 18 november 2019, as no one came for pickup tll date.

I've requested a return request with ID 22881802 & 22880973, reason being " Not satisfied with quality".

I've called the customer care immediately post raising the return request asking them to arrange the pickup on Saturday or Sunday as nobody will be available at home. But as informed by them is there is no policy...

Hello,
I had purchased the moms co natural body butter for my pregnant wife from firstcry on 19/11/2019 which is worth rs.699. My order number is 5798886sa591a4250.

We are regular user of this product and we usually buy it from their official website. But due to the non-availability of this product on their website we had to purchase this from firstcry app this time

When we received the item, the box...