FirstCry.com Complaints & Reviews

The refund policy is the worst and very messy compared to other e-commerce vendors. I had a very bad experience recently. I initiated a refund and didn’t receive the money for 15days. After 15 days when i called customer care they asked me to send an email and they respond to emails only after 24hrs. They are saying they have transferred the money but i never received it. Even after sharing the bank statement twice with the team they keep...

The refund policy is the worst and very messy compared to other e-commerce vendors. I had a very bad experience recently. I initiated a refund and didn’t receive the money for 15days. After 15 days when i called customer care they asked me to send an email and they respond to emails only after 24hrs. They are saying they have transferred the amount but i never received it. Even after sharing the bank statement twice with the team they keep...

Ordered items from the Firstcry.com
1. Babyhug Full Sleeves Jacket 5 Patch - Yellow -- order id:5175689SPY1087839

2. Tiber Taber Angrakha Style Full Sleeves Kurta & Dhoti Set - White -- order Id : 5175689SNX2350987.

Placed the return for the above orders on 7th of September.
its been nearly a month, product has not been picked up nad amount has not been refunded.

Multiple executive...

I have ordered multiple items for my niece birthday. All the products i ordered was not as expected. One of the item i ordered was toyshine battery operated kitchen set - pink. This item was delivered with missing parts.
I called first cry customer support and was asked to raise online return request. While raising online request i selected product missing option and the request was cancelled mentioning wrong reason. I raised another...

Dear team

We had procured a cot mobile from first cry and they sent us a damaged product. We even shared the pictures of the damage and they have conveniently replied saying that they will not take the return and is putting the blame of the damage on us. There is no way they can prove that we have damaged the product since the moment we opened the packet we reported the damage. I am exrmetely shocked as without proper investigation...

Order id 4129565scw84fa903

I have raised the return request under the category 'product (S) missing item (S) not received' as you have ordered for 2 qty but received 1 qty.

I tried to convey my concern to their team regarding it but they clearly told they are not going to refund my extra amount and not accept return request too.

Regarding my concern i want to share some facts with you which will...

Have realised for the last two transactions first cry is charging more than the mrp (Not sure how many times i have paid in excess).

Instance 2 : order number :2602748sxy019e903
The mrp of the product (Chico tooth paste) is 279 rupees. I had ordered for 3 of them. So 3*279= 837 and i had a coupon code of 320. So 837 - 320 =517 however the amount i was asked to pay is 563.53. I am really wondering why first cry is charging...

Had requested for a return of an item which never happened. I got multiple calls scheduling the return but no one showed. Have multiple call records of over 3 minutes where i have complained about this.

On placing another order, without my permission, they have unceremoniously cancelled the order and adjusted the amount against the item to be returned. I am stuck paying for an item i have no use for, for the mistake of the...

I have placed order for baby walker with firstcry.com (2063737sou8178823.)
I received the product on 13 aug but it was damaged so i raised a return request on the same day. The person comes and says he doesn’t have proper logistics and so refuses to collect it back.
I have raised many complaints but to no use. Still it has not been picked up
But now on 29 the august the site shows as refund successful but i have not...

I have received babyhug baby cot on 26th of august 2019, which was ordered through firstcry.com. After receving it i found small crack in upper side section & in some places unfinished paint which is looking like it has covered the damaged area through paint. My only concern is could it be replaced atleast the damaged part waiting for the response with this i have attched some pictures of the cot....

I have purchased baby hug craddle from the store vidyranyapura, now the craddle portion rod is broken, contacted customercare of baby craddle, they told to contact the first cry store, then i have contacted the store they told its not under warranty & i agreed for to repair or service at my own cost, even though they have not responding.

I don't know how much ppor quality they are producing the baby products even the service...

Helloo. I have recently purchased baby wear from one of the firstcry store. Located in jalandhar punjab. India.. I asked them if they have any discount on those items. They said theres. No discount. Those are fresh items. Came home and checked on firstcry web online. Items i purchased they were on discount online. I called the store manager to talk about this. Manager said our system doesnt show any discount on those items. I dont know hows...

Hello,
Haven't faced such pitiful incident where delivery agent takes wrongful item (Jabong) rather than picking up my firstcry. The problem is one single person handles return for both and we had just handed it over to the security since timing always seems to be off (Security has all the returns put in single box mentioning our flat number) your delivery guy picked up the wrong item and filled up even without checking and has sent...

Dear sir,
My order no. 5661896saw0196374 and 5661896snv91a0548. I want to cancel both the orders. My email id [protected]@gmail.com.
I placed the item on firstcry website on 17 aug 2019. But, i ordered these products by mistake. I don't find any cancel option after the item gets confirmed. Can you please cancel my order before the delivery.
Thank you....

Ecom Express AWB: [protected]
I have not received shipment yet still status has been updated to delivered.
I went to the office, met with boy, he said i have stopped working from last 8 days.
Pls help me.
I have also called first cry company but i am not satisfied by them as they have also updated status as Delivered
Kindly so needful
Vinod Dudhe
[protected]
[protected]...

I ordered for teddybar soaps through Firstcry Order No.: 7112220SUU11EF782..it has to be delivered on 2nd Aug but not delivered but claiming as delivered, hence I raised a complaint nd called customer care people..they said me to wait 48 to 72 hours.. I waited for 4 days but there is no response, again I called they said query is closed plz raise a complaint again which is not acceptable from their app..uploading the screenshot too..am very...

Hi,
I live in noida and buy a pram from first cry store in great india palace noida. The invoice number-025655. At the time of purchasing shopkeeper insure us there is 2 piece of that particular model of pram. Actually the pram we bought its handle were slightly loose that we noticed. We asked for second piece but then they said second piece is of another model they will provide handle of defetive piece we agreed and came back home...

Pathetic …never ever used this site again. I ordered one *babyhug ionia wooden cradle with mosquito net - natural finish. Which i cancelled for safety issue. Later on you tube i find its not safe so i cancelled. As per first cry policy they will deduct some amount as delivery charges and initiate refund process. But they will refund whole amount in first cry wallet not in your bank a/c. If you argue with customer care then they will tell...

Dear Team,
I had Puchase one frock for my daughter on 26.05.2019 from first cry Kothrud branch. It's found badly burst with its first usage on 28.05.2019
Hence I return the same to the shop 30.05.2019. Very bad response from Kothrud first cry, Attaching the pictures for your reference. Kindly find the same and guide further.
Regards
Sayali
[protected]...

Hi

I had purchased the chhota bheem school bag wide order no 3371642sxr4348814 which was delivered on 03 jul 19.

Will like to your notice that within 15 days the bag got torn on left strap.

As the bag is cover under 6 month warranty.

When spoke with first cry they told to speak with manufacture. They are not ready to replace the bag even after having warranty. And why should i...