FirstCry.com Complaints & Reviews

My brother mohit choudhary sent a gift which we didn't get (Order no 9651324sn[protected]. But as par the status it is delivered.
The reason we think is..
Around 4-5 months ago, we placed two orders online. The sum for both the things was rs 1150.in the morning the courier boy ashish chauhan came and since i was not fully awake so by mistake i paid the amount i had ready for both the things receiving just one. When i really woke up i called ashish chauhan many times to talk but he didn't pick up my call. I remember the name so well because i tried calling him many times that day. Now, again my delivery was assigned to this boy (I got the message on my phone). This time i didn't even get my thing and the status turned 'delivered'. My brother is trying his end but we both are getting nowhere with this.

Babyhug candy 2 in 1 high chair with safety harness - grey orange delivered from the order no:- 4828031sxt9267226

I had recently ordered a high chair from first cry. The chair looked good and it costed around 4.5k rs. My daughter who is 11kg ane has started using this chair recently. Within few weeks the screws are getting loose. Some of them have also started breaking. This product is of very bad quality. When i raised this complain i was told that there is no replacement available and they offered me simply 5% amount as compenation. This is unfair i feel because they are selling a very bad product and expect customer to not raise any issues.

Placed the order order no 8104529st540a2885/8104529su54534377 but it was cancelled from there end and i didn't get my amount refunded. When i am trying speck with customer care they are telling the amount used on previous cancelled order. I have send multiple mails to them to take the product but they did't came. Now they are illegally playing with us.

Hope i can get justice.

Hi

As per the trail mail still haven't received my order. Your system is saying delivery has been attempted however this is not truth. Incase it was attempted then my building tower guard would have kept that in any case. Infact i tried to reach delivery guy twice and he never bothered to pick call. Highly sad and disappointed with the service. No solution from your end except for waiting. Now in anycase i will cancel my order and buy from amazon on a lower rate as, my priority was to get on 14th as it was my daughter's bday gift. Today is her bday. And beyond that if i will receive the order then, priority will be money. Thanks for not considering your customer as priority. Your guys are asking to wait for 72hrs which is funny.

Dear sir,

I had ordered from first cry 5 items it was showing to deliver on 7th nov in status its showing out for delivery but still i did't receive my order. I tried to contact customer care but 1st number always come busy and 2nd number no one is picking the call. What to do i am helpless i had done the payment also but not received my order. First cry should close their online business if they are not able to manage and at least customer number should be on active mode.
Very worst experience. Please suggest what to do now.

Khushbu choudhary

Hii.. I dnt have any issues with firstcry bt their delivery associate are just #... I got d msg that my product will be delivered on 9th nov bt till now (10th nov) i havent got it... I contacted delivery boy he said i dnt know n tomorrow i'll be on leave n i dnt care n know abt office who will deliver or not... The boy is of xpressbees and named chulbul... I want my product to be delivered tomorrow asap... Till 9 am

They have the worst delivery service ever. I have ordered a product from firstcry.com and it was shipped through xpressbees. My order reached my city on november 2, 2019, but it was held by delivery team for 6 days. On 7th day it was out for delivery, but the agent denied to deliver the order. Called firstcry as well as xpressbees customer support many times, but no proper resolution was given. Again on 8th november it was out for delivery by the same delivery agent and the same issue happened. The agent didn't even pick my call inspite of calling multiple times. Finally he updated as consignee was not available, without even attempting delivery. They have wasted my time and have stolen my order. My order awb:[protected] and the agent name is rakesh, his number is [protected]. I am getting only automated calls from firstcry for delivery, but no delivery happened. Calling xpressbees is totally waste of time as they don't even treating us as customers and agents speaking rudely. I want my order at the earliest.

All the three products are too small as i have already sent a complaint yesterday and today one of the same product that i had returned was sent back to me. Kindly arrange refund if the proper size is not available for all three items. I want the size for all three to be from 18 months to 24 months for a girl. Kindly make arrangements. Thank you. Marcus cleur.

I have been provided two coupon code from first cry of rs 600 each on shopping of rs 2500 above to be redemable from 01. Nov to 15. Nov and 15. Nov to 30. Nov. I visited shop and purchased t shirt worth rs 600 and biller asked me to call on particular number to make payment and that number was saying invalid when i called from my registered number and from other numbers call is connecting this mean that they have blocked my number so that this scheme cant be reedemed. This is an fradaulent act woth the customers.

Reagrds
Mohit bajoria
[protected]

Dear sir,

I have initiated refund of amount to my first cry wallet to my account on 1st october 2019, an amount of rs.447.11. The first cry team said that it will reflect in your account but till date it was not credited to my account. Many times i had called to customer care team but i did not get any response. Recently the first cry team asked to send account statement before 3 days i have sent the statement to the team, after receiving they told you will get reply from 24 to 48 hours but till date i did not get any reply. Today also i had called once again but today also they told the same thing 24 to 48 hours you will get reply, please take it as priority basis and help me in getting the amount to my account

Order id 7262921su44348306 which was done on 31 oct 2019. Order shows canceled without informing customer and no refund was provided and in queue. I was waiting for delivery and when logged in got surprised that you guys have cancelled order without any updates and adjusted that amount with any past refund. I called customer care where they are telling of some past pending return while there is no such case. Every one knows that ecommerce company will not initiate refund without return.

I can not create firstcry account.. I made email id and password after to confirm the firstcry account that otp i receivedcan not be used. I retry to resend otp ican not use it anymore. What can i do. I want to order some item in your site. Boys clothing... And some toys but i cannot confirm my email. Can you help me please. Im from aizawl. Im new customer.

I did not get my amount of rs.447.11/- to my account. I contacted their customer care team many times they told u will get money with in 10 to 15 days from oct.1.2019. But till date i did not get any money. I contacted today also but i did not get any response from them. Every time when i called they told me please wait 24 to 48 hours. Today i am vexed i am lodging complaint against you in consumer complaints department.

Your order no.3945614sp183de363 dated 05th oct.19 & shipment no.[protected] dated 06th oct.19.
As per the shipment cited above the item sent by you arrived at the delivery point on 10th oct. 19. But the agency informed the matter by sms only on the morning of 14th the delivery will be done by syrilsabu-[protected]. Accordingly a call was received in the contact number provided about the receipt of the item by 7 pm and i asked him about the deelay of thesupply. He replied that the item was big in size, and disconnected the call. I have tried to contact him at once but he did attended the call. Afterwards a sms was received stating that the consignee was not available and so held the delivery. This was a false reason reported to you. I have complaint several times regarding the non delivery of the item and i was informed from your part that the item will be delivered within 48 hours. There after the same both the sms's were received by me. No information has been received by me regarding the delivery the delivery of items after 14th oct.
Hence, i once again request you to take immediate steps to redress my grievance, failing which i have no other go except taking further steps including legal remedies.
Awaiting your kind co-operation and immediate delivery of the item.

With regards,
Salini u krishnan.

Every time if i order for a huge product, (Ie not easy to carry) the product will not be delivered but the status will be updated as delivered. This is the third time happening for me. Though i will get my product after a few days from the delivery date, i can get the product after repeated complaints and followups.

When i order a smaller size product it is delivered at correct time. But i order a huge size product the xpress bees coriour says your product is huge we can't carry it in the bike, and makes too long to delivery, we pay for delivery also. Also if we ask him he behaves rudely to us. He is xpress bees courier boy from madurai, colony area. Name is jegan.

After numerous complaints on xpress bees courier to firistcry, no steps taken from them. Please talk to me.

Dear sir,

I did not get my amount of rs.6431/- to my account. I contacted their customer care team many time i contacted today also but i did not get any response from them. Every time when i called they told me please wait for 24 to 48 hours but every time (More than 3 times) i did not get any responce. Every time they told the account was not correct. On 10 th oct and 11th oct i have mentioned correct account number but...

Order number: 2136206swz9288797
Date of order: 26 september 2019
Product description: babyhug full sleeves hooded bathrobe butterfly patch - pink (Baby bathrobe)
Delivered on: 01 october 2019
Return request place on: 02 october 2019
Request number: 21282790
Awb: [protected]

Issue: along with baby bathrobe firstcry executive took non firstcry product (Hushpuppies women shoes) with him. Firstcry is not agreeing to ship the product back. They asking to self pick up the product at my expense from bangalore warehouse whereas i stay in delhi. When i requested them to share the contact person number from their courier partner so that the person knows their process and the product can be shipped back to me at my expense they are denying that as well. It seems they do not want to return the product which they took by mistake.

I have brought two chicco bottles in the first cry showroom siripuram Visakhapatnam ...after going home tested the bottle nipple with water ..flow was extremely high that an infant cannot feed on that extreme flow even they chock of the huge flow..so I want to return them to the showroom..but they refused of replacing it..please do a good service if not happend by you then don’t dare to make experiments with the newborn and infants they highly incapable of taking to that flow...and the service girls were too rude along with the branch owner too

Customer care is worst in first cry. I am still tracking my order since oct 1st, they say that they are working on the order. Will be closed in 24-48 hours. They have already crossed the time line. Order no 9052608sm1350f267.

Can you help me resolve the issue? I would need the money to be refunded or first cry vouchers to get credited to my account

The refund policy is the worst and very messy compared to other e-commerce vendors. I had a very bad experience recently. I initiated a refund and didn’t receive the money for 15days. After 15 days when i called customer care they asked me to send an email and they respond to emails only after 24hrs. They are saying they have transferred the money but i never received it. Even after sharing the bank statement twice with the team they keep asking for bank statements in d following emails and all the team members are not in sync. There is no update even after a month n every time different person respond to emails and receive calls and ask for the same thing again and again. The worst thing is when i tried to call them recently they intentionally disconnected the phone 4-5times after interacting for 5minutes. Also there is no hierarchy to escalate problems.. Its really frustrating to follow up with customer care. I won’t recommend anyone to order online from their site.. Few of my other friends also faced same issue with the refund. They cheat people n keep money with them or transfer to their accounts as they don’t share the bank detail to which they have transferred the amount.