FirstCry.com Complaints & Reviews

I have initatiate my refund amount wallet through my bank which is not yet credited yet its has been 1month i have called to customer care service every day regarding the same but doest get any proper information they are not ready to give my money. After providing so many proof as bank statment aa they need still they are not ready to pay i have done so many conversation with team supervisior manager everyone. Now i loose my hope as this company wants to fool the customer first cry are not is safe to buy products. They are cheating to customer and fooling.

I cancelled the complete order and was still charged the shipping charges even though i cancelled the order within 24 hours of placing the order.
Order # 131585sol5984098
The order is still not delivered to me, i do not understand why do i have to pay the shipping if the product is not delivered to the customer. Is the company making money charging shipping without even the order being sent to the customer. This is just frivolous.

I have initatiate my refund amount wallet through my bank which is not yet credited yet its has been 1month i have called to customer care service every day regarding the same but doest get any proper information they are not ready to give my money. After providing so many proof as bank statment aa they need still they are not ready to pay i have done so many conversation with team supervisior manager everyone. Now i loose my hope as this company wants to fool the customer first cry are not is safe to buy products. They are cheating to customer and fooling. I m sharing last mail which i got from them later they didn't give my status of my refund amount and still not get any amount in my bank

Hi my name is smruti shangari i have ordered 3 items from first cry.com
Order no - 3148041sak7150184
Intellikit-519/-
Order details-3148041svk5474411
Tees - 418/-
Shorts-366/-
Total 785/-
Shipping service xpressbess both d packages not yet got on the address. Please soon reply my package has to deliver on 4th may bt still no parcel is delivered. Pl reply soon on this query.

This is regarding my order of diapers. The delivery boy is continously putting up wrong reasons of not delivering the product. I am continously following up with the firstcry team and xpressbees team.
Inspite of all the calls and complaints, no solution. The delivery boy named md sharique is rude and irresponsible.
I also followed up with the xpressbees team with no significant solution.
I request people to stop using firstcry if you want to have peace of mind and you dnt want to rush a after the delivery boys.

I have made several calls and written numerous emails to FirstCry since April 17th, 2019 regarding the damaged product that was sent to me. Had I known that the FirstCry Customer Service was this abysmal, I would not have shopped on the website. This has been the most harrowing shopping experience for our family thus far. What’s worse is, every time I speak to a customer service representative, they sound as clueless as the previous one and make promises to treat the issue as “high priority” and have it resolved within 24 hours. It has been 4 days and we are still waiting for a resolution or even a semblance of a positive response.

The FirstCry installation person even commented on the carelessness with which the product was shipped to us! Surely, there had to be a quality check performed before dispatching the product. IT IS FOR A BABY. Don’t you think that warrants a strict quality control from your end, FirstCry?

I have also realised that the website does not allow negative product/service feedback to be posted by genuine customers. So, basically it is all a farce to lure customers to buy products that are below-par in terms of quality. My feedback was never posted!

Please do not harass customers this way, FirstCry. Have this order picked up ASAP as we have no room in our house to store these packages. We have a baby on the way and we cannot believe that we are being tortured this way by FirstCry. We wish to put this incident behind us and move on.

I have received products with defects many times before and I have been charged shipping for all products every time even if I return it. This time again there is a problem in school bag and bag quality is poor. And sandals I received looks old and missing whistle. Kindly make procedure to compensate consumers in case they receive damaged products from seller against shipping .

Yesterday i spoke to a customer care of first cry named noor she was pathetic and doesn't have manners to speak to a customer while i was connecting my phone to internet and asking her to wait politely, she rudely said i cannot wait for more than 1 minute hence my reply too was rude... Why the hell you have such a criteria and you cannot ask customer to hurry up as if your time is precious and not our why you have customer care who can't even wait for few minutes to resolve the issue if i were in charge i could have fired such people.

These seo people are the worst guys, these are mainly 4 people, i don't know about the main manager because he always remains absent & came late & go early
But there is one self-proclaimed ceo of firstcry his name is laxman gadak, he did not know anything about seo just follow neil patel blog & claim like he is boss of seo, i stayed for 8 months there he & his chamcha sachin, dheeraj are worst of all, they all are only man by their name but they attitude is like girls, # politics, if you are into digital marketing, don't go near this losers, because they are self-proclaimed hero earning nothing but eating money from management, they don't even have good seo tools because they eat all that money
Losers

Stay away from firstcry.com especially parenting. Firstcry.com

Against my firstcry order number :746754sph165c626, i have received used and very old products. The quality of the product is very poor, 2 items are looked very old. Even the boxes damaged and chipped, that is tattered looks in very bad condition. I have request fristcry for return but they are forcing me to take the product because these are compo product and not damaged. The quality of the product is very poor. Outer and inner of the product you can see from your eyes are old and used. I have tried many times to customer care no. But cc. No not respond. This whole details which i got that side but now... It's phone number are not responding from anywhere.... Firstcry are selling cheap and used products to the customer, after taking money in advance, now forcing to the customer to take the product. His is also a fake site like all other fake sites cheating people. Its a fradulent website please dont buy from firstcry.

I have purchased a product from first cry by paying the amount online.i haven't recieved the product tge reason they are telling i was not available on the phone. i have clearly written the address and i was available on the address. And on 27th march i called the firstcry team the reason for not delivering and told them to deliver.They told the product will be delivered within the next day.The next day i recived the message that the product has been cancelled and they deducted rs 50 for shipping without informing me.The customer care person was very rude.

I have placed an order on the 3rd of march and yet to receive the products, but it's been marked as delivered. I am in touch with your highly abled customer care team who have done absolutely nothing to get this fixed. Order number 4449842srf2d5c695. First cry customer are told me that they're checking with the courier xpressbees, i called the courier company and was informed that they have not received any complaint about this. Will someone fix this?

Hello,
I have ordered pampers small and pampers xl on 26th of february 2019, each two in quantity. The item were delivered on 28th february 2019 and were received with full payment i. E. 2503 by one of the family members as i was out. When i checked the products pampers s were two in quantity but pampers xl was one in number though 2 is mentioned on the receipt.
I havent opened any of the packets. They are the same as they came from the company. I dont want any reimbursement but the missing product should be given.

Thanks you,
Ankit saran

I am extremely disappointed from your organisation as my parcel that i had ordered has not been delivered till date. As last date of delivery was 2nd of march and it is 4th. This shows lackadaisical approach of yours towards delivering my parcel. Furthermore i tracked my parcel on so called fedex it is shows that parcel has reached srinagar but now it is showing that it is in jammu. Let me know whether i will receive my parcel or not as soon as possible. From nowonwards i won't buy a single product from firstcry even i would suggest the same to my friends and everyone.

I ordered mammypoko diaper pants and baby hug wipes combo. I got the wipes that i ordered. I asked the delivery guy when will i get the diapers he said it will be coming. Later when i checked the status it showed delivered on the same day with wipes i immediately contacted the customer service. It's been more than a week now i didn't get the diapers and don't know the status of it. Ever time i call customer care, they say that they are working on it... I need the diapers that i paid money for...

This is with reference to the order placed online on feb 4 with firstcry for huggies diaper for a total amount of Rs.1610.11
Screenshot of the order has been attached for your reference.
In spite of repeated follow ups and reminders for almost 2 weeks, no action has been taken by the vendor. Everytime an assurance of prompt delivery within 24 hours is provided, however no further updates are given.
My fund has been blocked for more than 2 weeks with no guarantee of delivery or refund.
I request you to kindly look into the matter and take appropriate action against the vendor.

Thank you for placing order number 7203625sqd559b496. You may expect delivery of all (5) items by 19 feb. Please check your email for more details. But my amount is debited from my icici card my order is not delivered this is very shameful firstcry. I[censored] can' delivered the orders y u make the people fool nd i m waiting for my order... But u dont think at all... I want my ans i[censored] dont deleivered my item so y u debit my amount. It means firstcry name changes it becomes fraud

I have ordered some items in first cry. These items are supposed to be delivered on 11 th. I waited till 13th and called to customer care they told updated the status that delivery person is not allowed in premises which is wrong. There is a courier point in tech park where all online order deliveries happen mean while I received one of the ordered item from same first cry itself. Again on 14th feb I got a message that it is out for delivery. I tried to call that person from morning he switched off his mobile. Afternoon it started ringing but he is not picking calls..It is either busy/disconnects call.
I am wasting my valuable time in tracking this issue. First cry is very poor is delivering items on time and tracking once the items are out for delivery

I have ordered few products for my kid from firstcry and returned all the products. Almost 2 months are over and they not refunding the amount. Almost every alternate day i am calling them and they are saying it will be done today. They asked me for my bank statement and i shared the same on jan 29, 2019. Then they said it will be done within 3-4days, when it was not done i called them again and they said it will be done within 24 working hours. Still it was not done. Whenever i am calling them they are saying it will be done today or tomorrow but i am not getting my refund.
Order number - 2405997rl79023044.
Amount - rs 2576.66

I dont have that much of time to call them again and again and ask them for my refund. Please lodge a complaint against them and take necessary actions.

These company provide lot of discounts for products it is true lie because, i purchase the pampers new pant style diapers xxl to my baby in the first-cry mobile app. It is showing actual mrp price rs.699.00 (Mrp incl. All taxes) he is giving 28% off discount (Disc. Price rs. 195.72) and free shipping charges. Totally is collected to customer 563.67, actually he is announcing the product price is rs.503.28 totally he is giving discount price is 135.33, totally variation price is rs.60.39. Actually he is collect gst amount to mrp price and another time also collected to pubilc what a flower putting in ear to pubilc. Friends be-careful don't trust any discounts because money is not easy earn. Share to govt.