FirstCry.com Complaints & Reviews

I had order for a kid top and skirt set of value 596 rs on 6th of May, as per communication received it was out for delivery on 11th and 14th but no one came to my place for delivery and later without taking my confirmation they cancelled the order and charged me rs 75 for COD and shipping and as per details given by them order value is less than 499 so i have to pay 50 shipping and 25 COD charges non-refundable charges from my wallet on...

I have initatiate my refund amount wallet through my bank which is not yet credited yet its has been 1month i have called to customer care service every day regarding the same but doest get any proper information they are not ready to give my money. After providing so many proof as bank statment aa they need still they are not ready to pay i have done so many conversation with team supervisior manager everyone. Now i loose my hope as this...

I cancelled the complete order and was still charged the shipping charges even though i cancelled the order within 24 hours of placing the order.
Order # 131585sol5984098
The order is still not delivered to me, i do not understand why do i have to pay the shipping if the product is not delivered to the customer. Is the company making money charging shipping without even the order being sent to the customer. This is just frivolous....

I have initatiate my refund amount wallet through my bank which is not yet credited yet its has been 1month i have called to customer care service every day regarding the same but doest get any proper information they are not ready to give my money. After providing so many proof as bank statment aa they need still they are not ready to pay i have done so many conversation with team supervisior manager everyone. Now i loose my hope as this...

Hi my name is smruti shangari i have ordered 3 items from first cry.com
Order no - 3148041sak7150184
Intellikit-519/-
Order details-3148041svk5474411
Tees - 418/-
Shorts-366/-
Total 785/-
Shipping service xpressbess both d packages not yet got on the address. Please soon reply my package has to deliver on 4th may bt still no parcel is delivered. Pl reply soon on this query....

This is regarding my order of diapers. The delivery boy is continously putting up wrong reasons of not delivering the product. I am continously following up with the firstcry team and xpressbees team.
Inspite of all the calls and complaints, no solution. The delivery boy named md sharique is rude and irresponsible.
I also followed up with the xpressbees team with no significant solution.
I request people to stop using...

I have made several calls and written numerous emails to FirstCry since April 17th, 2019 regarding the damaged product that was sent to me. Had I known that the FirstCry Customer Service was this abysmal, I would not have shopped on the website. This has been the most harrowing shopping experience for our family thus far. What’s worse is, every time I speak to a customer service representative, they sound as clueless as the previous one...

I have received products with defects many times before and I have been charged shipping for all products every time even if I return it. This time again there is a problem in school bag and bag quality is poor. And sandals I received looks old and missing whistle. Kindly make procedure to compensate consumers in case they receive damaged products from seller against shipping ....

Yesterday i spoke to a customer care of first cry named noor she was pathetic and doesn't have manners to speak to a customer while i was connecting my phone to internet and asking her to wait politely, she rudely said i cannot wait for more than 1 minute hence my reply too was rude... Why the hell you have such a criteria and you cannot ask customer to hurry up as if your time is precious and not our why you have customer care who can't...

These seo people are the worst guys, these are mainly 4 people, i don't know about the main manager because he always remains absent & came late & go early
But there is one self-proclaimed ceo of firstcry his name is laxman gadak, he did not know anything about seo just follow neil patel blog & claim like he is boss of seo, i stayed for 8 months there he & his chamcha sachin, dheeraj are worst of all, they all are...

Against my firstcry order number :746754sph165c626, i have received used and very old products. The quality of the product is very poor, 2 items are looked very old. Even the boxes damaged and chipped, that is tattered looks in very bad condition. I have request fristcry for return but they are forcing me to take the product because these are compo product and not damaged. The quality of the product is very poor. Outer and inner of the product...

I have purchased a product from first cry by paying the amount online.i haven't recieved the product tge reason they are telling i was not available on the phone. i have clearly written the address and i was available on the address. And on 27th march i called the firstcry team the reason for not delivering and told them to deliver.They told the product will be delivered within the next day.The next day i recived the message that the product...

I have placed an order on the 3rd of march and yet to receive the products, but it's been marked as delivered. I am in touch with your highly abled customer care team who have done absolutely nothing to get this fixed. Order number 4449842srf2d5c695. First cry customer are told me that they're checking with the courier xpressbees, i called the courier company and was informed that they have not received any complaint about this. Will someone...

Hello,
I have ordered pampers small and pampers xl on 26th of february 2019, each two in quantity. The item were delivered on 28th february 2019 and were received with full payment i. E. 2503 by one of the family members as i was out. When i checked the products pampers s were two in quantity but pampers xl was one in number though 2 is mentioned on the receipt.
I havent opened any of the packets. They are the same as they...

I am extremely disappointed from your organisation as my parcel that i had ordered has not been delivered till date. As last date of delivery was 2nd of march and it is 4th. This shows lackadaisical approach of yours towards delivering my parcel. Furthermore i tracked my parcel on so called fedex it is shows that parcel has reached srinagar but now it is showing that it is in jammu. Let me know whether i will receive my parcel or not as soon...

I ordered mammypoko diaper pants and baby hug wipes combo. I got the wipes that i ordered. I asked the delivery guy when will i get the diapers he said it will be coming. Later when i checked the status it showed delivered on the same day with wipes i immediately contacted the customer service. It's been more than a week now i didn't get the diapers and don't know the status of it. Ever time i call customer care, they say that they are working...

This is with reference to the order placed online on feb 4 with firstcry for huggies diaper for a total amount of Rs.1610.11
Screenshot of the order has been attached for your reference.
In spite of repeated follow ups and reminders for almost 2 weeks, no action has been taken by the vendor. Everytime an assurance of prompt delivery within 24 hours is provided, however no further updates are given.
My fund has been blocked...

Thank you for placing order number 7203625sqd559b496. You may expect delivery of all (5) items by 19 feb. Please check your email for more details. But my amount is debited from my icici card my order is not delivered this is very shameful firstcry. I[censored] can' delivered the orders y u make the people fool nd i m waiting for my order... But u dont think at all... I want my ans i[censored] dont deleivered my item so y u debit my amount. It means firstcry...

I have ordered some items in first cry. These items are supposed to be delivered on 11 th. I waited till 13th and called to customer care they told updated the status that delivery person is not allowed in premises which is wrong. There is a courier point in tech park where all online order deliveries happen mean while I received one of the ordered item from same first cry itself. Again on 14th feb I got a message that it is out for delivery....

I have ordered few products for my kid from firstcry and returned all the products. Almost 2 months are over and they not refunding the amount. Almost every alternate day i am calling them and they are saying it will be done today. They asked me for my bank statement and i shared the same on jan 29, 2019. Then they said it will be done within 3-4days, when it was not done i called them again and they said it will be done within 24 working...