FirstCry.com Complaints & Reviews

Hi team,

I sent the below mail complaining about the defective product 2 weeks back to their mail id. But i haven't heard anything back from them. Need your help for the same. Thanks in advance.

Mail below:

Hi team,

I recently ordered pigeon strawberry baby toothpaste (Totally 4 tooth paste) as part of order number 1925688rmr3492685 and got it delivered on thursday last week. Today morning i opened the tooth paste and to my horror the tooth paste looks very bad or may be from fake pigeon company. I have been using the same brand over the last few years and have ordered regularly through first cry for the last 3 years at least. I am writing this mail after doing the checks from my end as

1. My son vomited during brush today morning complaining the paste is bad and smells differently! I consoled n tried with him again but then he vomited again for second time!!

2. I daily baby keep him during the brushing n his reaction today made me suspicious on the product. Even my son complained saying the strawberry toothpaste comes in light pink colour with strawberry flavor but this is sort of cream colour (Half white!!) n different cosmetic smell.

3. Just to cross check, i tried personally brushing with small amount of pigeon toothpaste but even i felt something wrong with the product. It smells very bad n can't brush.

If you see my order history, i order all my baby products in bulk n even here i have ordered 4 toothpaste. I tried to return it on firstcry app but i couldn't do!! Need your help in getting this order of fake product returned and also get this tested in laboratory as i don't want other babies suffer like my kid did!! Need your help here. Hope to see positive reply at the earliest. Thanks in advance.

Regards,
Santhosh k r

They have cancelled my order and not refunded my money. When I asked reason they told because your return item was not been picked. They have not come to pick the item and we forgot after long time they detucted money as you have not done follow-up to make this pickup. By this way they take our money.
When we told them why you have now detucted the money so they told because you have not returned item.

I have ordered diapers and wipes from firstcry.com on 8th July 2018 and estimated delivery date is 12th July and 13th July. There was an attempt made by firstcry to deliver the diapers on 11july. But the product was not delivered. When I contacted the customer care they said the address is correct however the phone number is not reachable. When the address is correct them why was the product delivered? Since 11th July I have been calling First cry thay say that they raised a complaint in high priority and keep changing the TAT from 24 hrs to 48 hrs to 72 hrs of resolution. And I haven't got any response from them. They are doing a fake business. When the delivery date is 12 the July and by 15 the July i did not get the product what complaint are they still raising I'm not understanding. I even warned them I will raise a complaint on Consumer court. Still no response. I hope at least this platform I get a justice and faster resolution.

I purchased babyhug cocoon baby stroller for my baby and when asked.how much was the price, they mentioned it as 3505 Rs but when billing the product they mentioned it as 4505.when.i questioned them why that was quoted for a lesser amount earlier they convinced me by saying that that was the price for another stroller and not this one .once when I reached home and checked the product online in first cry.com website it's clearly mentioned as 3505 .I'm highly disappointed with the store and it's workers for fooling me..I want a solution for it. Why should I have to pay extra 500rs for no good reason.

This is really inconvenient that I have ordered for 4 packs of diapers and the vendor has delivered only 3. He has tried to play smart here and such vendors should be discontinued from first cry. I want the fourth pack for which I called customer care of first cry for which I got the reply that I need to share the images of the packet delivered so that they can further process my complaint. Instead of checking with the vendor these people are asking me for proofs?????

What type of customer service is this???

It is first cry's responsibility to check the package before it is delivered to the customer. On arguing the customer service representative tells that this is the process which we follow and nothing can be changed or altered. Can I ask if they have Robots sitting at your CS team who act only as per the commands feeded in them and not use their common sense???????

I will strongly recommend that This is not at All customer centric behaviour!!!

They should learn this from Amazon. For future I will take care that I order from a more customer friendly website rather than these Robot driven app..

These guys didn't even came back to me on this

Highly disappointed with the service

Please cancell the product milton flasks, and lunch box my order number is 5822231roq607b831. I don't want any product from first cry because the consumer reviews was very bad about the product. And i'm didn't see the reviews before place my order...
So cancell my order as soon as possible... Save two sides time and money and process it very soon.

My order has been canceled and money is not refunded. When i asked customer care they are saying previous order return is not received and previous order was 9 months back.
Whom should i reach out to such a pathetic service
Please understand when we order something we need it urgently and hence has ordered but this behavior is really disappointing i have to travel and so had ordered the stuff its been three days and no response.
I am saying customer care to reorder my stuff and lets parallel check as why was the return pick up not picked up.
But no response.
Looking forward for your response
Dnt disappoint us.

I have returned ur product on[protected] but till[protected] i didn't received my refund amount... But ur customer care executive also did not responded properly and the order id is 5462814rno06b4019... Though it was nearly 20 days over i didn't get any refund... I request you to solve this problem as early as possible... Hope atleast you can solve...

How does it feel when you have to pay extra for somebody else mistake and same thing happened with me when i had to pay 500rs extra for the returned order for which there was part missing. This is called customer service in today's world
This was about order 5282420rxn03c8231 for baby mastela swing
And now when i wanted to reorder with refund amount i had to pay 500rs extra for no mistake of mine

Around 6-7 months before i ordered a product, since quality of the product was not good, i returned the same. I got the money in wallet which i transferred to bank.in june when a placed another 2 orders, i cancelled one order myself and they cancelled my 2nd order and they have not refunded me anything. When asked, they are saying that they have recovered the amount of my last order as they have not received the product back. They are asking me whether i have return receipt for last 7 months before order for proving. But, why will i keep such a long returned product receipt and i dont have it. I have nothing to prove that i returned it back.

Meanwhile if they have not received the product back, they have never called me or emailed me regarding the same and i was not aware about the fact that they have not received it yet.

Thats a policy gap in there system, has to why the refund amount w/o receiving the product or why they never turned up in 7 months for the same to me. How they can recover money w/o my concern!!

Please help me on this. As the amount for which they are trying to recover is arnd 2200rs.

Order number 3534484qxm603a313
In may 2017 i placed a return request for 2 packs of diapers. They were never picked up. They have a system where they provide refund in firstcry wallet even before the pickup is done. So i waited 5 days and contacted them and asked them why they have not gotten the products picked up. They said they will do in another 3 business days. They didnot perform the reverse pickup. Anyway, i had received the refund so i didnot bother again. But after like 9-10 months i was just checking my transactions and i see that the refund was reversed back to firstcry for which they didnot even send any email, didnot notify me. I have already done a lot of emailing and they are coming up with lame excuses. Earlier they said that you will need to send the material back. Then i asked them will they reimburse shipping charge they said no. As per last conversation with their senior, the senior said we tried to pick up but it was cancelled, our delivery partner has confirmed it and she also assured that she wil provide the recordings of the calls which she refused to provide later.
Wish them the worst for their non sense policies. Never buying again. A strict action should be taken against such fraud companies. Thats why no indian company like firstcry can ever reach level of amazon.

I want to escalate the poor customer service of first cry for the return items.
I have initiated return on 27th may but till now no pick up has happened and i only get assurance that it will happen in 1 day or 2 day.
Without pick up i wont get my refund back and without refund i wont be able to place order again for which anyways 600 rs has increased. Don't know what has gone wrong with the customer service and they are totally out of sync with the courier company xpressbees which takes care of logistics

Order no. 5282420rxn03c8231

I had placed order for 3 items on may 29, 2018. Till now haven't received any of the product. Delivery person is calling daily and asking for address but nothing is delivered. But getting message as consignee not available.

Added to this i have got message as one of the product is delivered.

Worst experience ever. Customer care says it will take 72 hours to process the request.

The company refused to take the order and didn't arrange for any pick-up for return. Instead asked me to return the package at my own cost.

The company falsely promised easy return option and continuously harassed and refused to co-operate after the return request was raised.

Repeatedly lied over call and mails and refused to listen.

Purely a fraud company

Order no. #5590284rlm1740282.

I had ordered couple of items (With some offer) from firstcry.com on 1-may-2018 but not received my order even after 20 days. When followed up with the customer care they said, my order hass lost and they have refunded the amount to my wallet by deducting the delivery charge.
I need to raise a complaint with below concerns.
1. Why did they cancel the order without my consent, just because of their irresponsibility?
2. I requested them to reorder the same items. They replied, they cannot do that. When i try to reorder now, the price is more than the previous order.
3. Why did they deduct delivery charge even though the order is not delivered?

First cry is a fraud company. Purchased a shirt in december month from firstcry which was dull faded and small in size against which i ordered. I had to return it against cod that i actually paid.
However it has been a pain to regularly follow up with firstcry customer care.
Moreover they falsly state that refund has been processed on 8th jan 2018 and ask for my personal bank details including atm pin and net banking passowrds when called over phone.

1. I havent shared my bank account details then how did they claim to process a refund against cod on 8th jan 2018.

2. I have been asked to share my personal bank account details by firstcry customer care including my bank statement and passwords by customer care executive of first cry.. Which is a criminal offence.

I was told in the store at banjara hills that if i purchase apparels of 2000 rupees, i will get back cash back of 1200 rs. However, after purchasing the apparel of 2000 i received two coupon of 600 each and when i inquired about cash back, now they are saying that i will not get cash back, it is the voucher that i will get of 600 each.
I regret to inform you that i am going to sue against your misguiding.

My order no 5424758rtl9270391. My email i'd is chintagunta. [protected]@gmail.com. I placed the item on firstcry website on may 09 2018. But, by mistake my kids ordered that dresses. I don't want that kind of dresses. I don't find any cancel option after the item gets confirmed. Can you please cancel my order before the delivery. Please cancel my order.
Thank you.

I bought baby crib from first cry a year back. They sold me happy dino baby crib and sold me saying it as first cry product. They even charged me the first cry rate. I realised it right now when i saw the symbol on the side which said happy dino. And when i searched first cry website for happy dino product i realised that you dont aell happy dino products. This is cheating and your outlet is selling this under your name but selling different product which is available in market at a much cheaper rate than the actual first cry product.

I'm unable to cancel the the order#2259919rxl8a6c622 in which one of the

Product's quantity is wrongly selected. So placed different order again.

So pls cancel this order#2259919rxl8a6c622 and refund my amount back for

This order.

Pls cancel the order#2259919rxl8a6c622.
Pls cancel the order#2259919rxl8a6c622.
Pls cancel the order#2259919rxl8a6c622.
Pls cancel the order#2259919rxl8a6c622.
Pls cancel the order#2259919rxl8a6c622.