FirstCry.com Complaints & Reviews

Order number 3534484qxm603a313
In may 2017 i placed a return request for 2 packs of diapers. They were never picked up. They have a system where they provide refund in firstcry wallet even before the pickup is done. So i waited 5 days and contacted them and asked them why they have not gotten the products picked up. They said they will do in another 3 business days. They didnot perform the reverse pickup. Anyway, i had received the refund so i didnot bother again. But after like 9-10 months i was just checking my transactions and i see that the refund was reversed back to firstcry for which they didnot even send any email, didnot notify me. I have already done a lot of emailing and they are coming up with lame excuses. Earlier they said that you will need to send the material back. Then i asked them will they reimburse shipping charge they said no. As per last conversation with their senior, the senior said we tried to pick up but it was cancelled, our delivery partner has confirmed it and she also assured that she wil provide the recordings of the calls which she refused to provide later.
Wish them the worst for their non sense policies. Never buying again. A strict action should be taken against such fraud companies. Thats why no indian company like firstcry can ever reach level of amazon.

I want to escalate the poor customer service of first cry for the return items.
I have initiated return on 27th may but till now no pick up has happened and i only get assurance that it will happen in 1 day or 2 day.
Without pick up i wont get my refund back and without refund i wont be able to place order again for which anyways 600 rs has increased. Don't know what has gone wrong with the customer service and they are totally out of sync with the courier company xpressbees which takes care of logistics

Order no. 5282420rxn03c8231

I had placed order for 3 items on may 29, 2018. Till now haven't received any of the product. Delivery person is calling daily and asking for address but nothing is delivered. But getting message as consignee not available.

Added to this i have got message as one of the product is delivered.

Worst experience ever. Customer care says it will take 72 hours to process the request.

The company refused to take the order and didn't arrange for any pick-up for return. Instead asked me to return the package at my own cost.

The company falsely promised easy return option and continuously harassed and refused to co-operate after the return request was raised.

Repeatedly lied over call and mails and refused to listen.

Purely a fraud company

Order no. #5590284rlm1740282.

I had ordered couple of items (With some offer) from firstcry.com on 1-may-2018 but not received my order even after 20 days. When followed up with the customer care they said, my order hass lost and they have refunded the amount to my wallet by deducting the delivery charge.
I need to raise a complaint with below concerns.
1. Why did they cancel the order without my consent, just because of their irresponsibility?
2....

First cry is a fraud company. Purchased a shirt in december month from firstcry which was dull faded and small in size against which i ordered. I had to return it against cod that i actually paid.
However it has been a pain to regularly follow up with firstcry customer care.
Moreover they falsly state that refund has been processed on 8th jan 2018 and ask for my personal bank details including atm pin and net banking passowrds when called over phone.

1. I havent shared my bank account details then how did they claim to process a refund against cod on 8th jan 2018.

2. I have been asked to share my personal bank account details by firstcry customer care including my bank statement and passwords by customer care executive of first cry.. Which is a criminal offence.

I was told in the store at banjara hills that if i purchase apparels of 2000 rupees, i will get back cash back of 1200 rs. However, after purchasing the apparel of 2000 i received two coupon of 600 each and when i inquired about cash back, now they are saying that i will not get cash back, it is the voucher that i will get of 600 each.
I regret to inform you that i am going to sue against your misguiding.

My order no 5424758rtl9270391. My email i'd is chintagunta. [protected]@gmail.com. I placed the item on firstcry website on may 09 2018. But, by mistake my kids ordered that dresses. I don't want that kind of dresses. I don't find any cancel option after the item gets confirmed. Can you please cancel my order before the delivery. Please cancel my order.
Thank you.

I bought baby crib from first cry a year back. They sold me happy dino baby crib and sold me saying it as first cry product. They even charged me the first cry rate. I realised it right now when i saw the symbol on the side which said happy dino. And when i searched first cry website for happy dino product i realised that you dont aell happy dino products. This is cheating and your outlet is selling this under your name but selling different product which is available in market at a much cheaper rate than the actual first cry product.

I'm unable to cancel the the order#2259919rxl8a6c622 in which one of the

Product's quantity is wrongly selected. So placed different order again.

So pls cancel this order#2259919rxl8a6c622 and refund my amount back for

This order.

Pls cancel the order#2259919rxl8a6c622.
Pls cancel the order#2259919rxl8a6c622.
Pls cancel the order#2259919rxl8a6c622.
Pls cancel the order#2259919rxl8a6c622.
Pls cancel the order#2259919rxl8a6c622.

I had done 5 orders out of which 3 orders were not delivered at all! I have been waiting since 15 days for it, n now the customer executive is telling due to logistics problem it was not delivered, and i should order it again! Such a shame! Was not expecting this from first cry, u ppl lost a good customer, my order number is 5487272rbl206f325
5487272rgl0302264
5487272rxk7024502. I f i don't get these things in a day or two, i don't think i will continue to buy from your store! Thanks

I had raised a return request for 3 products. I kept checking the status in manage returns section since no one came to pick up. Initially the status was in process but now there is no status. Their chamber care no is not working and they are not even responding to emails written via contact us section.
I am concerned about my next order which is delivery pending as of now, in case i have to return a product.

Also, i...

I think the is chearger bike but the is toy . please this item return . because my baby is this more toy have . please sir this item reeturn and next time me your site other item purses . but this iten no accept .
order no- 556802R0K503A525 .   Replace all

I ordered a product on 16apr 18 and was promised to deliver by 17 apr 18. But have not received the product even till 19apr 18. When checked with customer care they never respond with proper reason or willing to provide any compensation. I feel cheated and willing to file a case against first cry. They are doing this repeatedly to get orders and does not care about the timeline of delivery.

Please cancel my order number 4736922rai62ca958. My email id is [protected]@gmail.com. By mistake i have chosen the wrong size of baby diapers which is extra large xl instead i want to order xxl that is extra extra large (15-25kg) pamper style pants. Once this orders gets cancelled i will order it again as soon as possible. Please cancel it as soon as possible

Hi
I ordered pampers pant style diapers 86 no. And baby hug baby wipes with 17 pieces mamy poko pants on 28 march on firstcry.com but they sent only baby wipes and mamy poko pants diapers. They did not send pampers pants style diapers 86 no. I am still waiting. I called them but their contact no. Seems not working. It is requested to you to please help me in completing my order.

I purchased a 240 ml feeding bottle for my baby from www.firstcry.com on 26th mar 2018 at rs 395/-, order no :4921137rsh514a372, process id : w4921137rsh514a3722. Order date : 26 mar, 2018. Invoice date : 27 mar 2018.
But when i received the bottle i found the following:-
1. The seal was broken
2. The manufacturing date is jan 2016 which is pretty old and unfit for use for a new born baby.
3. The cap of the bottle is loose and scratches found. Seemed to be used one.

When i tried to return the product, the policy does not allow me to return. These is a clear case of cheating as a defective, un-sealed, old product has been delivered and the firstcry is not returning / exchanging the same.

I bought a baby walker ref no.7093 dated 21/3/18but the wlker is not safe as the seat button are pulling out itself and making the baby to fall time and again this is very unsafe for my baby of 9 months i am regular customer of firstcry i never expect such kind o[censored]nauthenticated product from elite company which is exclusively meant for babies and kids... Kindly replace or do the need ful at your end so that my baby can be in safe hands while using walker and learn to walk. Thanks

I have ordered 3 items of babyhug half sleeves tops pack of 3 and paid for 3 items i. E. Item no 1845828 (Red green yellow 5-6 years), item no 1845834 (Sky blue grey red 4-5 years) and item no 1845827 (Red green yellow 4-5 years).. Btt received only two items... Item no.1845834 (Sky blue grey red 4-5 years) is missing... Kindly resolve d issue and please send me my missing item for which i have prepaid.

Sir/madam,

My order no is 4731272rpg902d942.. My email id is [protected]@yahoo.co.in.. I placed an order today but please cancel that order since i ordered the wrong size.. It is of no use to me anymore.. Will be very helpful if you cancel that order.. Sorry for the inconvenience.. I promise not to repeat the same again.. Please help me.. Thank you in advance..