FirstCry.com Complaints & Reviews

I've ordered 5 items in total of which 1 item is missing. When I lodged a complaint on the same, the customer care stated that all 5 items have been packed and delivered which is not the case. Now they are not refunding the money not they r delivering the missing item. When I asked them to send me the screen shot of the total weight of packing, they are reluctant in sending that. Approximately the weight is 900 gms. How can the weight of the final product be approximate one, are you measuring the weight with hand. Why can't you give me the exact weight with decimal points. Don't u think that I'll just let it go. I'll keep following up how much ever it takes time until my complaint is resolved.
Order no. - 3613089RA727EC862

I had bought diapers from firstcry on 19th november to be delivered within 2 days from their website. But it is now 10 days, and they are still to deliver my product. They have admitted the mistake that it was wrongly delivered but are not taking any responsibility in making alternative arrangements. I am frustrated by giving them a call on a daily basis.

I have self returned 8 products on 9 nov’18 to firstcry warehouse pune chakan
By consignment no. CG[protected]IN
But consigment track still showing out fir delivery since from 13 nov’18
Then i had given complaint to india post
So on complaint id [protected] they have declared that have delivered article on 13th nov itself, but your team is denying from very first day
But now i am giving you proof also

I have given self return of 8 product in one box
To pune chakan ware house india post has been delivered on 13/11/18
Now your team is saying we havnt recieved CG[protected]IN showing out for delivery but please check india post complaint track [protected]
They have updated that they delivered
But still you people are saying you havnt recieved your service is pathetic we will never buy very bad company

I bought the babyhug 3 in 1 infact to toddler to rocker from first cry. It didn't even last for a month. The upholstery is tearing and first cry is not ready to service or provide a replacement. I paid a 4500 re for the set and it hardly didn't last for a month. This is as good as day time roberry and there is no response from the customer care of first cry. I just feel cheated by the first cry. Need help.

Dear all,

With reference to the attached screenshot of both the order details which was supposed to be delivered on 20.11.2018 but still not delivered.
Order no.:- 6619016ri59690698
Order no.:- 6619016ri59226917
Now i have receive an sms stating that your order has been cancelled & shipment charges has been debited from order amount.

I want to know after utilizing my money for 8-days you are refunding my money by deducting shipping charges why is it so. So request you to refund my total amount with interest.

I have your callcentre 5-times but they speak very rudely not updating the details properly & regarding the second order nobody is ready to provide the exact date of delivery & the clarification for delay.

Also i want my refund into my account directly not in your cash wallet since i don’t want to use this pathetic service again in my life.

This is my first purchase from your app & might be the last one with this type of service.

Please reply in regards to this point :-

1. Please clarify the delay stagewise.
2. Refund my money with interest that you have utilized.
2. Provide the exact date of delivery of second order.
3. My complaint was taken at your callcentre but why nobody contacted me till date.
4. What was the issue of logistics, require clarification in detail that cause order cancellation.

First complaint no.:[protected] ïƒ 21.11.2018
Second complaint no.:[protected] ïƒ 23.11.2018

Revert by today eod without fail.

After shortlisting dresses for my both kiddos, when I was ready to add into the cart suddenly my shortlists got empty and when I called customer care, I get a very offensive response from them that I was going on adding shortlisted items but never shopped them... as it was like I was just adding the items for timepass... and they say to select the items again... is it a joke to select so many dresses after shortlisting them from 2 weeks... and to FYI I brought 8k valued toys from their online market before week and this is the way they take care of customers. At last I figured that there is a glitch in their s/w, when any of their executives see our accounts, that particular accounts shortlisted items get emptied... instead of accepting their glitches in the s/w their executives behave in a very offensive manner...

Hi,
On 27th October morning we purchased 2 cucumber brand shorts (size XL) from Firstcry Vidyaranyapura, Bangalore, Karnataka - 560097. Bill No: T1-2295
Concern 1: There were 2 price tags on both the shorts one from cucumber brand and one from first cry. The MRP mentioned by cucumber on both the shorts is 194. But the price mentioned on first cry tags are different for both the shorts one is 194 and other one shows 475 (almost double the MRP mentioned by the brand). When questioned the store manager, without even looking at the price tags he rudely said that is firstcry cost and he can't do anything. How can you charge more the MRP? There seems to be mistake in the fristcry price tag of one of the shorts, instead of correcting the mistake, firstcry charged almost the double the MRP mentioned by the brand. On questioning he was not courteous enough to check the mistake made and address the concern.
Concern2: While billing my husband was not willing to give his mobile number as we do not want any promotional ad messages. The store manager was insisting we can give some random number just for billing purpose, my husband refused to do so. Now the store manager has entered some random number himself on the mobile and even a random name on the bill which again is not ethical. I have attached screenshots of bill, price tags and the shorts we bought today.
I have mailed firstcry customer care also about the same. But have not got any update on action taken(only auto generated mails sent).
If you need any more information to act on this concern you can mail us and/ or contact us on below numbers:
BalajiVikram: [removed]
Ambika: [removed]

Regards,
Ambika & BalajiVikram

I have ordered luvlap starshine baby walker - blue of rs.1413.46. I have returned the product with shipping charges rs.300 but due to couier unservice in bangalore location to firstcry warehouse it returned back to us. Now totally rs.1700 loss for me. Please look into this issue and refund my amount as soon as possible. Please find below details for your refernce.

I called firstcry customer care and raised many complains but no response from them.

Order number: 6174465rj401a4776
Return id: 12318754
Return initiation date: 30 oct 2018
Status: under review
Awb number: [protected]
Shipping company name: franch express
Return reason: defect

We ordered a cradle online from first cry and when the technician came to assemble, it was damaged. Now they are asking us to take the pics of damaged products and share it and also asking us to courier back the cradle paying 1500rs extra ourselves and company is paying us 100rs for shipping. We lost 6000rs on cradle and now 1500rs for shipping. Firstcry customer service is really bad

I booked a stroller on firstcry.com on first week of oct 18. The delivery date was 20nd oct. Today is 31st oct. Yet my product not delivered to me even after daily phone calls to customer service. They are not able to give proper answer. Their courier person also not lifting my calls. I am receiving only messages stating that your product will be delivered today. This is happening from last 10 days. This is worst online shopping website i ever seen. I got a large headache by shopping from this site. We all family members are eagerly waiting for the stroller. It also seems that their courierwala is doing something wrong with product. I request people not to purchase feom firstcry.com

The courier service of first cry is as worst as i have ever face... They did sent me text of delivering the same day... After waiting for whole day when i called the number mentioned in the text, he gave me the bloody excuse of m too far and can't deliver today and will deliver the next day... Today is the 2 nd day of the same, i have no idea that exactly when m going to get my delivery...

This is the second time, m facing the same issue...

They really don't value our time... It's the biggest fault i did, to order anything from first cry..

Every time when i shop in firstcry.com they send product through xpressbees logistics. This is the worst delivery service i have come across in my life. I request to firstcry.com to please change the delivery service provider for your products. I strongly request to provide option to complain about any thing after buying your product. Now it seems you are just selling your product and leaving your value customers without any concern.

Order number -5544582ra35180384
Shipment id-[protected]
Product name - mamy poko extra absorb pant style diapers large 62 pieces (1)
Company name-firstcry.com
Company contact details-rajashree buisness park, plot no. 114, survey no. 338, tadiwala road, nr shorab hall, pin-411001
Customercare [protected]@firstcry.com

I was assured that delivery of the above said product would be by 26th oct but without informing me it got extended.. I booked the product looking at the maximum time as on 27th means today i am supposed to lv kolkata fr my work

I informed them the same yesterday but even after so many convincing conversation i have left with harrasment in the name of service.
Pathetic customercare service they guided me to connect with xpressbees they also same.. Worse service
It is for my baby and becuse of their unprofessionalism now am in a huge trouble.. I have alrady paid my money

They don't care about cosumerforum as well.

I want compensation or atlest my product to deliver on different address so that atlst my uncle can recevd the same

My baby is suffering am suffering need help and strict action so other customer don't face the trouble

I ordered for 76 pieces of diaper. Today mr. Vivek kumar mo.- [protected] delivered my order. Main mostly online shopping hi krti hu. Mr. Vivek kbhi bhi payment k bd bche rs. Nhi dete bolte h bd me adjust kr dunga. Aj bola maine adjust k ly to wo itni gande se misbehave krk gye h. I am very disappointed. Plz do smthng otherwise i'll never shop bcoz of him.

Dear team firstcry,

On 11th october 2018 i ordered for chicco laundry detergent liquid from your app and it was a prepaid order no. 5582589rq24381420. The image for the same has been attached below. Unfortunately, your product has not delivered because your delivery boy has given false statement on customer behalf that i want an open delivery and my order got cancelled without my information and your team disposed of the same as it was leaked. This particular information was not available to me. On top of that i got a call from your customer service that very same product will be delivered in 48hrs. Surprised!

This is the second time i am facing out the same issue with the same product that you can see in my database available with you.

To know the exact reason and to solve the problem, i called up your customer care no. And i had a word with miss. Superia and miss. Shweta napani for about 37min. The call log for the same has been attached for your information. She had gone through all my database and accepted the fault, later on she gave me a complaint no. 12105993 as i was very much annoyed. She also told me that she is not sure about the same product for its delivery this time as well.

I don’t understand why your company do not look into the services given to the customer. I am one of your high premium generating customer all my orders are prepaid then also i have to face such issues, this is ridiculous.

I look forward to your quick and strong action for the same and a resolution to my problem. I will wait for your response.

Thanks,
Deepti hans
[protected]

We were not informed that the combo products are non refundable while you are we were purchasing the product, what is the logic behind the combo products being non refundable.
We are not satisfied with the product as it is very time taking and not easy to use it. I have talk to your customer care executive but not satisfied with that perponse i am getting from them,
I have asked their contacts number of there boss or higher officer but they denied saying they don't have any authority for this, who should i contact from my problem and who is the responsible person from your side consider this issue. I feel cheated by your company regarding this deal. And i want to return this product.

Regards & thanks
Vijay singh nangia
[protected]
[protected]

Who on earth permit you to cancel my order and forfeit my money for a product that was wrongly delivered to me and on requested return no body from your side came to pick it up.

And now when i ordered a new items the order was cancelled from your side and my money forfeited.

I want a reason in written how you can forfeit customers money for a mistake committed by you and that too after 2 months

Gunjan patel mangalani
[protected]

I have placed an order in first cry and have cancelled the order. When I contacted the customer care, they informed that there are many accounts associated with my shipping address. We live in a joint family where we have children and sometimes we order diapers or clothes many times to a single address from different accounts. I really don't understand why they need to cancel even if a coupon is used once from one account to the same address. This needs to be rectified and a solution needs to be given. We are not reselling the products and are using them for personal use.

I have ordered pampers pants on 8th or 9th october and is showing that it will be deliver on 22nd october. Since delivery is taking a very long, so i have to cancel the order as i had to purchase it from retail shop.
Today i came to know that rs.50 will be deducted for shipping charge as it has already been shipped.
Now my point is why this charge will be taken when the problem is from your side. I have ordered pampers for my baby and if get delayed in delivering the product then i have to go for alternative.
I would make sure from now onwards i will never buy anything from firstcry and will also suggest everyone not to purchase anything from here as it would cheat you.

Regards,
Susmita guha niyogi
Ph no-[protected]