FirstCry.com Complaints & Reviews

Can you guys explain me the calculations done??? This makes me wonder how many times had i already paid extra for the various things order.. It jus made me wonder how even after applying coupon code the amt of total payment actually increased.. For i always used to order in bulk, never bothered about the final payment.. But now i think i should be re checking all the previous orders... Seems like some scam hidden beneath.....

I bought infant baby bed which will be usable to fold and carry. But the artificial cotton made of nylon stuffed inside the bed is always coming out and going inside baby mouth and sticked every where. I will return the bed to shop or throw the same in garbage. Not expected this much waste quality of product from an mahindra group company.

Don't we have any quality control on these products since this is not the only shop and...

This is in reference with on going talks. I had ordered Toy house sporty rechargeable battery ride on car which was delivered on 27 Aug 2018. On 29 Aug 2018, Mr. Kiran came for assembly of the car. When he opened parcel, he found that power wheel has not been sent which makes car unusable. He had informed same to you.
Next day I contacted customer care. He informed that item will not be picked up for return by them but should be returned...

My order is being delayed from last 3 days. The order contains diapers which were to be delivered the very next day of delivery. Every time i call customer care they say we understand. There "we understand" is not getting my order still because they need to do something about this. Few consoling words can cheer up a kid i am big enough for this i know that without first cry providing a solution for this nothing will happen. I can not be stuck...

Hi i have order from first cry out of 11 item from one parcel 3 item was missing order no 5281883rmz6070605 flexible digital thermometer, cotton booties leggings 2 piece is missing and baby bed protector from different parcel which was not received but status shows delivered. I have contacted contact customer service but in vain it's quite disappointing....

I have ordered 4 items on 18th of sep. On first cry.com they show estimated delivery on 26 sep. The items is not delivered to my given address after tracking by awb no. On india speed post items is delivered to mumbai. My delivery address is camp no.3 kotma colliery bhalumada pin code-484336. I made online payment of rs.1501 via upi pls fix my problem. I urgently need of that items....

My awb no.[protected] is still not delivered. As per sms mr. Anjan sarma suppose to deliver the item. But till now he is not delivered. I repeatedly contact with him about my consignment but he telling lie. One he told me that he is not leave and will deliver next day. Today i asked him about my consignment and he is telling me that mr. Deka will deliver item. Again i talk with mr. Deka about my consignee and he is telling me that mr. Sarma...

I ordered 6-12m baby clothes but that clothes was too short.& damaged. When i am trying to return the product it is showing this is not returnable product. I am complaint to the customer service also but they are trying to convince the customer. And they said we are not reposble for that product and they said we con’t do anything. Please help for this and file a case on firstcry.com

In the bill second one is this product...

Dear Sir/Madam,
Please note that I ordered ( Order No-3848317RNV8240707 dated-16.08.2018) and duly paid Mummy Poko Pants Diaper XXL 22 Counts x 4 (four) Pkts on 16.08.2018 at www.firstcry.com schedule delivery date was 21.08.2018 after reaching the materials in Guwahati due to unknown reason they are unable to deliver the said materials.

When I contacted their customer care they told me due to heavy rain in Guwahati...

I ordered powder puff, order no :5283291rww7012900 this order was delivered on 27 august 2018.
When i open the box i got only the storage box, there is no powder puff in the box
I request a return for this item as there is of no use of this product to me.
I tried to return this item but it is allowed on the firstcry app. So please take this item back and give me the fresh item with the powder puff....

Hello, my name is sachin despite of too many complaints and mails to the xpressbees and the shopping websites that to please do not send anything to pincode 413501, through this courier service ever again, i had worst experiences from them each and every time, and this time from for the order or firstcry.com Order no. 6157545RXW3054092, and the xpressbees Shipment AWB Number:[protected]. It was supposed to be delivered on 24th august, and...

The product huggies quantum pants small size is by mistake ordered by me.. Actually i want to order midium size dipers. So that i doesnot open it. So that i kindly request to replace my product with medium size huggies quantum pants. U can see the product is upacked. Please help me. Its my kind request. I really appologies for my mistek and kindly help me. Tank you....

Bought maternity shara. Was very uncomfortable so wanted to return. I bought from model town shop. Now they r saying k return option is on d same store. Y so?? Is it a roadside brand that ur other outlets r not allowed to exchange. Infact d piece i bought was in fresh. Then y dis stupid policy which can b uncomfortable for pregnat women to travel all the way to that store from where she purchased not nearby store.. Pathetic stores selling...

I ordered a beautiful white flower clip for my lil girl from this company but when the box was delivered to me and i opened it, a rakhi came out instead of a hair clip which is so shocking. Now i want to return it but no return pick up for the same item. If i courier it myself, i'll have to pay extra money for that. Such a waste of money and i got nothing. I m very very upset. Pls tell the company to refund my money....

Hi team,

One my first cry prepaid order with awb[protected] is supposed to be delivered on 24th july, 2018 as per the committed timelines.

From last 3-4 days delivery executive is not responding to our calls and looks like intentionally making its delayed (When we see tracking page, its saying # time constraint) from last 3 days.

We tried to reach out support on facebook and they keep on enjoying...

I had this bad experiance with the first cry coimbatore avinashi road store. Bought a luvlap pram for my baby and after 2weeks had a problem with it.the sitting position would suddenly slip to sleeping position while my baby was in the pram. When i went to the store with the problem as it kept on recurring and it was dangerous for my baby as the stroller itself would fall back coz its sudden. The store to my surprise just tried to send us...

Hi team,

I sent the below mail complaining about the defective product 2 weeks back to their mail id. But i haven't heard anything back from them. Need your help for the same. Thanks in advance.

Mail below:

Hi team,

I recently ordered pigeon strawberry baby toothpaste (Totally 4 tooth paste) as part of order number 1925688rmr3492685 and got it delivered on thursday last week....

They have cancelled my order and not refunded my money. When I asked reason they told because your return item was not been picked. They have not come to pick the item and we forgot after long time they detucted money as you have not done follow-up to make this pickup. By this way they take our money.
When we told them why you have now detucted the money so they told because you have not returned item....

I have ordered diapers and wipes from firstcry.com on 8th July 2018 and estimated delivery date is 12th July and 13th July. There was an attempt made by firstcry to deliver the diapers on 11july. But the product was not delivered. When I contacted the customer care they said the address is correct however the phone number is not reachable. When the address is correct them why was the product delivered? Since 11th July I have been calling...

I purchased babyhug cocoon baby stroller for my baby and when asked.how much was the price, they mentioned it as 3505 Rs but when billing the product they mentioned it as 4505.when.i questioned them why that was quoted for a lesser amount earlier they convinced me by saying that that was the price for another stroller and not this one .once when I reached home and checked the product online in first cry.com website it's clearly mentioned...