FirstCry.com Complaints & Reviews

Hi Despite continuous follow up on my orders, first cry has failed to deliver the product in time and with no further update till date. The logistic team and the customer service team does. It have any firm updates and can only sound helpless by stating " your stuff will be delivered asap". Full amount has been paid for the products already. This need to be published across sites about carelessness of the company to deliver on their commitment. Regards...Indrashish Das [protected]

I made a purchase of Figaro Olive Oil - 1 Liter/916 gm Order No . 2684511OT62330149 has been shipped via FIRST FLIGHT Shipment AWB Number: F991Q2836429 by first cry .The order has not deliverd to me by the courier showing address insufficient and returned back to the firstcry hub .I made this order on 18th november and lot of time passed but the first cry has not refund me my money back to my account . i contact to their customer so many but they every time they are giving excuses . very very poor customer support of firstcry. I request you everyone please do not buy any product from firstcry as they are looting customers, as they do a cheat with me .

I have ordered some products on 20/11/15 and the estimated delivery date is 25/11/15 but the same is not delivered yet. I have contacted the customer care 6 times till now but they only say that they are checking with logistic team. Initially when I called them they were not able to track the shipment also. My Order # 2818856OL67636230

Hi Sir, I had ordered one product online from firstcry on 7th November and the estimated delivery date for the same was 15th November. But till now they are not deliver the product. I can see the status as "Out for delivery" from 17th November till now but not deliver. I already written mails to them but they are not responding to me. I already called them 4 times and each time their executive telling that we will deliver within next 24 hours but that is never happened. So writing here the complaint. Below us the mail of my communication with them [protected][protected]----- Hi No one giving no response. Till now the product has not been delivered which supposed to be delivered by 15th November. I can see the status is showing as out for delivery from 17th November. How come from 17th till 26th it has not been delivered. If you will not resolved this then I will go to consumers complaint. Regards, Kailash Sent from Samsung Mobile -------- Original message -------- From: Kailash Chandra Swain Date:22/11/2015 8:58 PM (GMT+05:30) To: [protected]@firstcry.com Cc: [protected]@firstcry.com Subject: Re: Your FirstCry.com order no. 348789OV5147E095 has been shipped by Xpressbees Hi Sir, I have ordered a product named "ATUN Dungaree Style Romper Star Print - Green And Blue" on 7th Novembet 2015 which order number is 348789OV5147E095. The estimated date do delivery was 15th November 2015. But I have not received the product yet. On 16th I sent the first mail to your customers care team then I get a call from your customer care logistics team. He said that sorry for the inconvenience caused And we will deliver the product within 24 hours. But that is not happen. After that I already sent 2 - 3 mails but your customers care team is not giving any responses also the product is not yet delivered. Again called your customers care executive and told this issue and she said that I am escalating this issue to concern team. But no response. What shall I do now? Please do needful. Thanks & Regards, Kailash Sent from Samsung Mobile -------- Original message -------- From: Kailash Chandra Swain Date:17/11/2015 8:00 PM (GMT+05:30) To: [protected]@firstcry.com Cc: Subject: Re: Your FirstCry.com order no. 348789OV5147E095 has been shipped by Xpressbees Hi Sir, Still now I have not received the product. 2 days before executive told will deliver in 24 hours after I sent the previous mail. Could you please let me know when will you deliver the product? Thanks Kailash Sent from Samsung Mobile -------- Original message -------- From: Kailash Chandra Swain Date:15/11/2015 11:34 PM (GMT+05:30) To: [protected]@firstcry.com Cc: Subject: Re: Your FirstCry.com order no. 348789OV5147E095 has been shipped by Xpressbees Hi Sir, My product should be delivered by 15th November that us today. But I have not get that. I can see the status as it has been dispatched on yesterday night from gurgaon. Why so much delay. I am very old customer. But I can see now a days your service quality is becoming very bad. You are not deliver the product within the date. Also you are cancelling the product after order. Why you are doing like this? If you will continue like this then soon you will loose your customers. Please let me know when will I get the product? Thanks & Regards, Kailash Sent from Samsung Mobile -------- Original message -------- From: "FirstCry.com Date:08/11/2015 1:35 PM (GMT+05:30) To: [protected]@gmail.com Cc: Subject: Your FirstCry.com order no. 348789OV5147E095 has been shipped by Xpressbees Hi Kailash, Thank you for your order on FirstCry.com We have shipped 1 item(s) from your Order No. 348789OV5147E095 via Xpressbees. You will receive an Email and SMS when the rest of your order is shipped. Details of this shipment as below: Shipment AWB Number: 3KH07028973 Estimated Delivery Date: [protected] Product DetailsQuantityStatusEstimated Delivery DateATUN Dungaree Style Romper Star Print - Green And Blue1Shipped[protected] Order Delivery address: Door No 211 11 2nd Floor Neelam Neelaya24th F Cross Ejipura Bangalore, Karnataka Pincode: 560047You can track the shipment at any point, 24 hours after the order has been shipped, on the link http://www.firstcry.com/Shipmentstatus.aspx?shippingid=3KH07028973 For any further assistance or queries, please email us at [protected]@FirstCry.com or call us on one of the below numbers between 9 am and 8 pm India Time +[protected] or +[protected] Please visit www.facebook.com/FirstCryIndiafor regular updates on our Deals and Offers. Best Regards, Team FirstCryThere is a FirstCry store near your location which you can Walk-in into+[protected] (From 9 AM to 8 PMIndia Time)Mail us @[protected]@firstcry.com

For the 1223623OK6077A038, pick up and delivery location is Bangalore. Still it is taking a long time. xpressbees customer service is very rude and am not getting a proper reply from any of the service executives. Delivery person called me yesterday and informed that the order would b delivered by today 22 nov. But it has not happened, also manager Suman promised me to deliver it by 19th. When I asked for a compensation since the product...

I am frequent purchaser from firstcry, so they issued me free product but they mentioned wrong address which was no exist.After several mails, calls from me they proceed for investigation but still i didnt get any product from them.After mails to [protected]@firstcry.com and after frequent reminder also, they did not bother to solve customer query.

We always buy product form amazon or eBay ...WE DEAL with this company last week in November 2015 and order some fountain pen ..before we order we also call customer care for product they say you will get same product which is shown on our website so we Order Camlin Fountain pen But send wrong product and one funny thing instead of correct product they send one measuring tape (what is foolish owner mind someone one tell me what we measure with this tape ...!!!...) Fraud company, customer care very bad behavior, , , they are given false commitment to customer ... we when we ask to refund amount they say please buy some other prodcut form our website we will transfer your amount in first cry wallet
we say no ... and this my last cry to this company totally i say fraud company ... simple in words a BIG Chu company

I have placed order ID 2698613OP3989C349 of diaper for my new born baby on 26th oct 2015 which was claimed to be delivered by 27th oct 2015
since I am calling cust care of Firstcry, com every day each time new person claim to deliver the product but not received till date.

I am mathan i will purchased in a baby product in firstcry .com purchased date on 10/10/15 but shipment has not to be delivered plz be confirm my contact details : Name : Mathankumar, Mob : [protected] mail : mathana.[protected]@gmail.com AWB : 101JJ06578874 plz be send me a shipment come fast i am waiting.. regards, mathan

I had ordered farlin waterproof diaper pants from firstcry on 27/08/15 with order no. 2266314OLW9524708 which was shipped via expressbess with shipment id 3H[protected]. The estimated delivery date was 22/09/15. While tracking the order it shows the product has been delivered whereas I haven't received it. I complained many times to firstcry and xpressbees only to get false assurances that they will take action. I have already paid fr the product. Please help.

There was cashbcak offer on Sep 22nd 2015 at 11PM for 11 min and I made a purchase with this offer which got delivered on Sep 23rd. As per the initial intimation, cashback was supposed to be delivered to my Email ID winthin 10 days post delivery. But till now it has not been delivered. Every time I contact, customer support guy keeps telling me that it would get delivered in 24-48 hours but nothing happen after that. Every time I contact, it's the same old story stating that there was some problem in generating the code. Today I received call from support team twice after I sent an email about the status and each time they said that it would be emailed to me in 5 mins. But nothing happens even after waiting for couple of hours.

My order no is 956513OVM0041426. I have ordered 9 items through firstcry website, they have sent it as 2 parcels having AWB Numbers EM[protected]IN and EM[protected]IN.I have received the first parcel but not the second one, which is a Venus Pure Veg Green House Kitchen Set. I have been chasing the customer care through calls and mails, but it's of no use at all. The postman has also confirmed that he didn't deliver such a product but the tracking status shows it as delivered. This cannot be accepted; Even after several complaints made, i am getting the same update "this will be addressed in 24 hrs" ..But its almost 4 months now. Pls deliver the order or refund the money. Anie Sebastian Ambalakulam House Athirampuzha P.O Kottayam Kerala

Your Order No . 18333OHY806E981 My order is overdue for over 10 days. Contact them by mail and the mail is forwarded to a third party courier who would not be of any help. Called them up and they keep insisting that they will call back with updates within 24hrs and yet no reply. Firstcry seems to wash off their responsibility after passing the goods to a courier company

I am regular consumer of FirstCry.com, I am very disappointed with the recent order made on 16th August 2015, my order no. 1170250OQV8126362. I have received all other products but my main order was a Tricycle AWB No.: 2HQ05868157. I have been chasing the customer care through mails, calls but the end result in call getting disconnected several times while interacting. The delivery boy has also confirmed that he didnt delver such product but the Tracking status shows as delivered. This cannot be accepted even after several complaints made but same updates that "this will be addressed in 24 hrs" but its almost been 96 hrs. Pls deliver the order or refund the money Rs.Rs. 2914.43.

I had ordered couple of gifts 422803OUU5930601for my friend's newborn from FirstCry on 3rd Aug 2015. One of the lower priced item was delivered and the other higher priced item was shipped and is showing to be in a warehouse close to my friends house, but no one is either delivering them or finding the item as well. 1) When complained I was given a logistics department number[protected], I have called them at least twice. They hear the whole story once start looking for info and disconnect the call. 2) I called the Frist cry number and asked for a refund. They are saying they cannot refund items shipped. The trouble is it has been at least now 2+ weeks since the item is showing shipped but not delivered. Company is refusing to help deliver it or to refund it What is the course of action for this irresponsible and completely unethical behavior by the company.

I have order PROTINEX on 4-Aug-2015 in FIRSTCRY.com.My Order No . 2421269OPU618C776 has been shipped via Xpressbees. Product NAme: PROTINEX. Details of this shipment as below: Shipment AWB Number: 2HD05720671 Estimated Delivery Date:[protected] I ordered this product on 4-Aug-2015.Still now[protected] not delivered. I did not able to contact first cry.com toll free. I have paid SBI net Banking.KINDLY HELP ME TO RE-FUND MY AMOUNT Rs.360.to my SBI ACCOUNT NUMBER:[protected]. My trancation ID of SBI: Order Delivery address: No 3 Kulathumettu Street Thattanchavady Villianur Pondicherry 605110 Pondicherry, Pondicherry Pincode: 605110 PROOF of SBI-net banking transaction: 04-Aug[protected]Aug-2015) TO TRANSFER INB Digital Age Retail Pvt. L 40507407IG0ALXTSB2 TRANSFER TO [protected] S B I O/A E B S TRANC Rs.360.00

I have first time placed an order with FirstCry.com. no. 903607OSS6A5C131 which was placed on 15 July 2015 for 4 (Four) Items / Products having AWB Number: 2GP[protected]Two Products) and AWB No.105GP[protected]rest 2 Product) They shipped order using xpressbees courier via AWB Number: 2GP[protected]Two Products) supposed to be delivered on 21 July 2015. Shipment reached kolkata on 23rd July at 10:25 AM. It could have been delivered by 25th July but they didn't deliver. I wrote the mail to Customer Care FirstCry.com on 27 July 2015 which they didn’t reply and then I wrote to customer care xpressbess which they relied on 29 July 2015 3:41 P.M apologising for delay in delivery. Afterward I again called by phone to customer care xpressbess which they said that the parcel will be delivered in 3-4 days after that I received a call from xpressbess saying that the parcel got damaged and after calling customer care xpressbess they assured me that the same product will be delivered to me from firstcry at same price (by Sweta Mishra Customer Care Team on my mobile from No. [protected] Time 07:56 P.M.) Now I have received a mail from customercare FirstCry.com on 1 Aug 2015 8:33 A.M. that the amount is lying in my account and can be used in my next purchase with first cry. ... what the hell is this? When I had written earlier that I want the same order or I will never order again and delete my account with first cry. Why FirstCry is not using a good courier? This is my 1st order with FirstCry which was supposed to be delivered in two parts. The other part order AWB No.105GP[protected]rest 2 Product) too was delivered late with an excuse message that my home was closed which was not. So what First Cry thinks? Customer should post complaint on various sites, and then only they will deliver the shipment or refund the money? Why should I purchase something new again from First Cry site apart from this they charge Extra if order is below Rs. 500/-. In my case Rs.498.20 is showing in the system and I had used discount coupon for purchase of Rs 578/- (Two Products with one item at discount)

to:
[protected]@firstcry.com (CEO),
[protected]@firstcry.com,
[protected]@firstcry.com,
[protected]@firstcry.com,
[protected]@idgvcindia.com,
[protected]@idgvcindia.com,
[protected]@saifpartners.com
Suman Ghosh (Customer Care Executive),
kiran.surve (Packaging manager at mumbai),
ext.mayur.[protected]@firstcry.com,
Rajaram Warang, (Mumbai Delevery head)
Leena Pillay,
Sanjay Satam


Dear All,
"Supam Maheshwari /IDG Ventures & SAIF Partners of FirstCry/ Brainbees Guy/ Officers handling Public grievances from Union and state Ministry of Commerce & Industry/E-Commerce Consumer Court Representative"


I would like to inform that i had ordered “Little Tikes Princess Cozy Coupe Anniversary Edition car” on E-Retailer FirstCry.com so that I will gift that car to my Daughter on her 2nd Birth Day at 26th Jul 15.

Detail as under:
Product Id : 197144
Order No . 2332396OPT38A0182
Shipment AWB Number: 5GW05588261
DOB – 23/07/2015
Mode Of Payment - PrePaid

A bit surprises for you I am tried to get this items from 8th July, 15 below are the Order History done by me with FirstCry :-

FirstCry Order Number
• 2332396OPT38A0182 - Succeed
• 2332396OUS7320018 - Rejected
• 2332396OQS65B6115 - Rejected
• 2332396OQS6309733 - Rejected
• 2332396OQS6240571 - Rejected
• 2332396OQS6439701 - Rejected
• 2332396OQS617A939 - Rejected
• 2332396OSS1027790 - Rejected


FirstCry guys are playing with me from 8th Jul, 15 on wards I had so many interactions with customer care regarding these items.

I was firstly connected to Mr. Suman with respect my Request Number – "1503412" regarding Princess Cozy Coupe Car size, image and description are not proper. He launched a request and told me to I will reply within 24 Hours. Reply yet to come.

In between I already added my chosen items (Three Product Id – 197144 / 470067 / 232064 ) in my Cart for buying. But customer care executives asked me more and more time to resolve my above Request– 1503412. At last I thought i will buy Product Id – 197144 but all above three items become out of stock from FirstCry. This is too much, one customer care executive asked me to not to buy these from others vendor she will arrange within 2 days and notify me.

At last successfully delivered ordered at FirstCry and they delivered one box at 25th Jul just one day before my Daughter B’Day.

FirstCry technician had opened it then I came to know box having completely different item from what I had ordered and this item itself is not new having stretch around him. Even it’s not matching any of the items from my priority list Three Product Id – 197144 / 470067 / 232064.

So I informed FirstCry and asked him to avail any of the Products out of Product Id – 197144 / 470067 / 232064). Mr. Ashwin confirmed with the Vendor and replied unavailable to arrange my product and all above products are Out of Stock.. Then Mr. Suman/Ashwin insisted me to resolve this issue by compensation and offered me Rs.150 INR amount.
Firstly, Product Id- 232064 (Little Tikes - Cozy Coupe Anniversary Edition Police Car) is available at FirstCry site and Quantity is showing is THREE. Check it as below
http://www.firstcry.com/little-tikes/little-tikes-cozy-coupe-anniversary-edition...⇄

Secondly, in his view compensation of the emotion of father for her kid is Rs 150 INR only. Because of these guys i can’t able to gift my child on her BirthDay.

Lastly, Dispatched address that is showing on the Box as below:-
“DIGITAL AGE RETAILPvt. Ltd., Gala No. -5,
JK Industries Estate, Near PaperBox, Mahakali caves Raod,
Andheri East, Mumbai – 400093”

This address is not belonging to them it’s completely unoccupied since 3-4 month… Owner of this Gala is “Mumbai Glass house” and Numbers are – 022 – 26874008/ 26873971. This is an act of serious contravention of rules – which has affected us.

So it’s very shameful and shocking that the way you treat you customers. Mr Ashwin was not at all helpful and I am so disappointed with it. So i am not satisfied FirstCry services and executive.

This is the worst customer support I have ever come across. I would definitely suggest people not to use FirstCry.

In the light of the above facts/statements, I once again request you to please look into the matter and request the concerned Authority to consider my case to find the facts and compensation me the admissible amount.

They have really stood by their name. FIRST portal to make me CRY by ordering on same!!

Consumer court notice sent at your Pune Head Office Address against FirstCry!!!

I had purchased a lunch box- (Fab N Funky Brown Lunch Box With Spoon And Fork - Circle Shape ), When i wrote a review about product they deleted my review but accepted the rating!! They have only one feedback on that product till now which i think must be fake. They should learn and look on other reliable websites which upload their customer feedback whether its good or bad. This infact help other customers to get a true idea of a product. Now i understood these are all game to fool the customers. Jagoo grahak!!!

I had ordered on 2nd of June promised to deliver on 5th june still now not received the material order ID:1224409OPO357C068