FirstCry.com Complaints & Reviews

My Name is jayapragash I order a couple of baby diapers on 5th of December 2015, the expected delivery date was 18 th of december 2015. There is no update after 12th december 2015 while I track the order the last information was the consignment has reached chennai. On 20th december i spoke to Expessbees and they said that nobody was there in my home to deliver the product. I am sure always someone will be there in my home as I have a 9 months old baby also the customer care executive of expressbee promised me that the product will be delivered next day. I have called the expressbee customer care 3 time after two day interval of each call they told that tomorrow.. tomorrow... Finally I called firstcry and informed them about the issue they told that they will escalate it to the manager and within 24 hours they update me. Nobody has turned up so for. If first cry have an option to deliver a product on next day then why they have not sent me another new product through the courier to solve my problem. My Contact no.[protected]

I had ordered 01 bicycle from first cry on 01.12.2015 (Order Number:66483OK[protected] but still the product is not delivered. I had followed up multiple times but still the same is undelivered & they are saying the product in transit from 02.12.2015. 20 days had already been passed & product is still in transit. Customer care is not picking the call & on emailing them proper resolution is not provided. I want order to be cancelled & full refund to be provided.

MY Order no.2900355OT952C4000 this is my order no...i want to cancle this...email...i.d is. verma.[protected]@gmail.com from ajay verma

I ordered for a "Playgro Super Slide With Swing - Red & Green" of amount Rs.6500 on 29th Nov and estimate delivery was on 6 Dec but its 2 weeks above than original delivery date. Order Number:1221039OU73117229 Most frustrating thing is when I look at shipping details . First from 29Nov to 10Dec package was roaming around in Delhi then since 14Dec till 20Dec its roaming in Bangalore. It has already been out of delivery twice. Shipping details: http://www.xpressbees.com/track-shipment.aspx?tracking_id=%203K[protected] Customer care gives variety of delay excuses i.e. - firstcry says that contact xpressbees which is courier they can tell you where order is. - Your pincode is out of our service area (Firstcry/Xpressbees delivered 2 times in same month at same address) - Package is misrouted - Latest excuse is that your product they have bought from some different vendor hence it taking time. - If you initiate refund then its again a long process Now today I being frustrated called firstcry to cancel the order and they very casually and bluntly says that as its shipped order then it will take 4-5 days to initiate refund.

I had not received my order from you(First Cry.com), Order No . 2726172OB49870256 In spite of my previous reminder through the below mail, i had not received any response from firstcry.com Am totally fed up with the service of first cry and xpress bees. the product was supposed to be delivered on 13th Nov 15, as per yours below details, but it's almost 1 month by now and still i had not received the product. as per xpress bees tracking details the product has reached the hub at my home town on 27th Nov 15, i don't know why they hadn't yet delivered the product. kindly do the needful at the earliest. Thanks & Regards Gopinath.K ----- Forwarded Message ----- From: gopi nath To: "[protected]@firstcry.com" Sent: Thursday, 19 November 2015 10:24 PM Subject: Order No . 2726172OB49870256 Hi kindly find the below details of my order, and am yet to receive the product, am totally frustrated, kindly check and revert back. hope u will do the needful swiftly. with regret Customer. Thank you for your order on FirstCry.com. Your Order No . 2726172OB49870256 has been shipped via Xpressbees. Details of this shipment as below: Shipment AWB Number: 3KE06980203 Estimated Delivery Date:[protected] Product Details Quantity Status Estimated Delivery Date Khaitan Cannon Deluxe Bicycle - 14 Inch Khaitan Cannon Deluxe Bicycle - 14 Inch 1 Shipped [protected] Order Delivery address: 133A 2nd East Cross Street Nethaji Nagar Sathuvachari Vellore, Tamilnadu Pincode: 632009

Hi Despite continuous follow up on my orders, first cry has failed to deliver the product in time and with no further update till date. The logistic team and the customer service team does. It have any firm updates and can only sound helpless by stating " your stuff will be delivered asap". Full amount has been paid for the products already. This need to be published across sites about carelessness of the company to deliver on their commitment. Regards...Indrashish Das [protected]

I made a purchase of Figaro Olive Oil - 1 Liter/916 gm Order No . 2684511OT62330149 has been shipped via FIRST FLIGHT Shipment AWB Number: F991Q2836429 by first cry .The order has not deliverd to me by the courier showing address insufficient and returned back to the firstcry hub .I made this order on 18th november and lot of time passed but the first cry has not refund me my money back to my account . i contact to their customer so many but they every time they are giving excuses . very very poor customer support of firstcry. I request you everyone please do not buy any product from firstcry as they are looting customers, as they do a cheat with me .

I have ordered some products on 20/11/15 and the estimated delivery date is 25/11/15 but the same is not delivered yet. I have contacted the customer care 6 times till now but they only say that they are checking with logistic team. Initially when I called them they were not able to track the shipment also. My Order # 2818856OL67636230

Hi Sir, I had ordered one product online from firstcry on 7th November and the estimated delivery date for the same was 15th November. But till now they are not deliver the product. I can see the status as "Out for delivery" from 17th November till now but not deliver. I already written mails to them but they are not responding to me. I already called them 4 times and each time their executive telling that we will deliver within next 24 hours but that is never happened. So writing here the complaint. Below us the mail of my communication with them [protected][protected]----- Hi No one giving no response. Till now the product has not been delivered which supposed to be delivered by 15th November. I can see the status is showing as out for delivery from 17th November. How come from 17th till 26th it has not been delivered. If you will not resolved this then I will go to consumers complaint. Regards, Kailash Sent from Samsung Mobile -------- Original message -------- From: Kailash Chandra Swain Date:22/11/2015 8:58 PM (GMT+05:30) To: [protected]@firstcry.com Cc: [protected]@firstcry.com Subject: Re: Your FirstCry.com order no. 348789OV5147E095 has been shipped by Xpressbees Hi Sir, I have ordered a product named "ATUN Dungaree Style Romper Star Print - Green And Blue" on 7th Novembet 2015 which order number is 348789OV5147E095. The estimated date do delivery was 15th November 2015. But I have not received the product yet. On 16th I sent the first mail to your customers care team then I get a call from your customer care logistics team. He said that sorry for the inconvenience caused And we will deliver the product within 24 hours. But that is not happen. After that I already sent 2 - 3 mails but your customers care team is not giving any responses also the product is not yet delivered. Again called your customers care executive and told this issue and she said that I am escalating this issue to concern team. But no response. What shall I do now? Please do needful. Thanks & Regards, Kailash Sent from Samsung Mobile -------- Original message -------- From: Kailash Chandra Swain Date:17/11/2015 8:00 PM (GMT+05:30) To: [protected]@firstcry.com Cc: Subject: Re: Your FirstCry.com order no. 348789OV5147E095 has been shipped by Xpressbees Hi Sir, Still now I have not received the product. 2 days before executive told will deliver in 24 hours after I sent the previous mail. Could you please let me know when will you deliver the product? Thanks Kailash Sent from Samsung Mobile -------- Original message -------- From: Kailash Chandra Swain Date:15/11/2015 11:34 PM (GMT+05:30) To: [protected]@firstcry.com Cc: Subject: Re: Your FirstCry.com order no. 348789OV5147E095 has been shipped by Xpressbees Hi Sir, My product should be delivered by 15th November that us today. But I have not get that. I can see the status as it has been dispatched on yesterday night from gurgaon. Why so much delay. I am very old customer. But I can see now a days your service quality is becoming very bad. You are not deliver the product within the date. Also you are cancelling the product after order. Why you are doing like this? If you will continue like this then soon you will loose your customers. Please let me know when will I get the product? Thanks & Regards, Kailash Sent from Samsung Mobile -------- Original message -------- From: "FirstCry.com Date:08/11/2015 1:35 PM (GMT+05:30) To: [protected]@gmail.com Cc: Subject: Your FirstCry.com order no. 348789OV5147E095 has been shipped by Xpressbees Hi Kailash, Thank you for your order on FirstCry.com We have shipped 1 item(s) from your Order No. 348789OV5147E095 via Xpressbees. You will receive an Email and SMS when the rest of your order is shipped. Details of this shipment as below: Shipment AWB Number: 3KH07028973 Estimated Delivery Date: [protected] Product DetailsQuantityStatusEstimated Delivery DateATUN Dungaree Style Romper Star Print - Green And Blue1Shipped[protected] Order Delivery address: Door No 211 11 2nd Floor Neelam Neelaya24th F Cross Ejipura Bangalore, Karnataka Pincode: 560047You can track the shipment at any point, 24 hours after the order has been shipped, on the link http://www.firstcry.com/Shipmentstatus.aspx?shippingid=3KH07028973 For any further assistance or queries, please email us at [protected]@FirstCry.com or call us on one of the below numbers between 9 am and 8 pm India Time +[protected] or +[protected] Please visit www.facebook.com/FirstCryIndiafor regular updates on our Deals and Offers. Best Regards, Team FirstCryThere is a FirstCry store near your location which you can Walk-in into+[protected] (From 9 AM to 8 PMIndia Time)Mail us @[protected]@firstcry.com

For the 1223623OK6077A038, pick up and delivery location is Bangalore. Still it is taking a long time. xpressbees customer service is very rude and am not getting a proper reply from any of the service executives. Delivery person called me yesterday and informed that the order would b delivered by today 22 nov. But it has not happened, also manager Suman promised me to deliver it by 19th. When I asked for a compensation since the product...

I am frequent purchaser from firstcry, so they issued me free product but they mentioned wrong address which was no exist.After several mails, calls from me they proceed for investigation but still i didnt get any product from them.After mails to [protected]@firstcry.com and after frequent reminder also, they did not bother to solve customer query.

We always buy product form amazon or eBay ...WE DEAL with this company last week in November 2015 and order some fountain pen ..before we order we also call customer care for product they say you will get same product which is shown on our website so we Order Camlin Fountain pen But send wrong product and one funny thing instead of correct product they send one measuring tape (what is foolish owner mind someone one tell me what we measure with this tape ...!!!...) Fraud company, customer care very bad behavior, , , they are given false commitment to customer ... we when we ask to refund amount they say please buy some other prodcut form our website we will transfer your amount in first cry wallet
we say no ... and this my last cry to this company totally i say fraud company ... simple in words a BIG Chu company

I have placed order ID 2698613OP3989C349 of diaper for my new born baby on 26th oct 2015 which was claimed to be delivered by 27th oct 2015
since I am calling cust care of Firstcry, com every day each time new person claim to deliver the product but not received till date.

I am mathan i will purchased in a baby product in firstcry .com purchased date on 10/10/15 but shipment has not to be delivered plz be confirm my contact details : Name : Mathankumar, Mob : [protected] mail : mathana.[protected]@gmail.com AWB : 101JJ06578874 plz be send me a shipment come fast i am waiting.. regards, mathan

I had ordered farlin waterproof diaper pants from firstcry on 27/08/15 with order no. 2266314OLW9524708 which was shipped via expressbess with shipment id 3H[protected]. The estimated delivery date was 22/09/15. While tracking the order it shows the product has been delivered whereas I haven't received it. I complained many times to firstcry and xpressbees only to get false assurances that they will take action. I have already paid fr the product. Please help.

There was cashbcak offer on Sep 22nd 2015 at 11PM for 11 min and I made a purchase with this offer which got delivered on Sep 23rd. As per the initial intimation, cashback was supposed to be delivered to my Email ID winthin 10 days post delivery. But till now it has not been delivered. Every time I contact, customer support guy keeps telling me that it would get delivered in 24-48 hours but nothing happen after that. Every time I contact, it's the same old story stating that there was some problem in generating the code. Today I received call from support team twice after I sent an email about the status and each time they said that it would be emailed to me in 5 mins. But nothing happens even after waiting for couple of hours.

My order no is 956513OVM0041426. I have ordered 9 items through firstcry website, they have sent it as 2 parcels having AWB Numbers EM[protected]IN and EM[protected]IN.I have received the first parcel but not the second one, which is a Venus Pure Veg Green House Kitchen Set. I have been chasing the customer care through calls and mails, but it's of no use at all. The postman has also confirmed that he didn't deliver such a product but the tracking status shows it as delivered. This cannot be accepted; Even after several complaints made, i am getting the same update "this will be addressed in 24 hrs" ..But its almost 4 months now. Pls deliver the order or refund the money. Anie Sebastian Ambalakulam House Athirampuzha P.O Kottayam Kerala

Your Order No . 18333OHY806E981 My order is overdue for over 10 days. Contact them by mail and the mail is forwarded to a third party courier who would not be of any help. Called them up and they keep insisting that they will call back with updates within 24hrs and yet no reply. Firstcry seems to wash off their responsibility after passing the goods to a courier company

I am regular consumer of FirstCry.com, I am very disappointed with the recent order made on 16th August 2015, my order no. 1170250OQV8126362. I have received all other products but my main order was a Tricycle AWB No.: 2HQ05868157. I have been chasing the customer care through mails, calls but the end result in call getting disconnected several times while interacting. The delivery boy has also confirmed that he didnt delver such product but the Tracking status shows as delivered. This cannot be accepted even after several complaints made but same updates that "this will be addressed in 24 hrs" but its almost been 96 hrs. Pls deliver the order or refund the money Rs.Rs. 2914.43.

I had ordered couple of gifts 422803OUU5930601for my friend's newborn from FirstCry on 3rd Aug 2015. One of the lower priced item was delivered and the other higher priced item was shipped and is showing to be in a warehouse close to my friends house, but no one is either delivering them or finding the item as well. 1) When complained I was given a logistics department number[protected], I have called them at least twice. They hear the whole story once start looking for info and disconnect the call. 2) I called the Frist cry number and asked for a refund. They are saying they cannot refund items shipped. The trouble is it has been at least now 2+ weeks since the item is showing shipped but not delivered. Company is refusing to help deliver it or to refund it What is the course of action for this irresponsible and completely unethical behavior by the company.