FirstCry.com Complaints & Reviews

Recently purchased dove baby lotion one from local market (As i was running out of stock). Meanwhile ordered 2 (As it was in combo) from firstcry.com and that is then i realized something fishy the one ordered from firstcry.com. Attached snapshots for the reference. I could see that there was one sticker was sticked over another one on the back side of the lotion bottle. When peeled i could see another sticker which mentions made in europe. I don't think this is a genuine products of dove. Please look in this matter as it's a serious issue.. Spoke with firstcry.com customer support team they are saying that they don't have a quality check team. How can a baby product e-commerce company not having a qc team. Serious action needs to be taken as they are playing and doing r&d's with babies and infants skin.

Attached snaps of product ordered from first cry.com and snap of p

Xpressbees has held delivery of your firstcr.. Order awb:[protected], as shipping address is out of delivery area. For assistance contact:[protected]

I received this message because i refused to go to there service center to collect order myself which is 15km away from kolhapur city.

Xpressbee service center employees were rude and they were cruelty laughing on our helpless situation.

It was shocking experience from a brand endorsed by amitabh bachchan! So sad!

I have ordered the item mamy poko pants large size diaper (62 counts) on dated 19.01.2018 and payment made through debit card but due to non payment by authorizing bank the order was rejected by firstcry.com and now the same has been shipped today.

Now i want to cancel my subject cited order as the same has been already purchased by me. You are requested to refund the payment in my account at the earliest plaese.
Vikas chauhan

I had requested return for a product and 15 days have passed, i daily call at the customer service no for the reverse pick up but no body comes for the same and call centre people just keep on giving false assurances that the same will be done asap. And their is no definite timeline being given by them. I think they are trying to force the customer to use the product by not doing the reverse pick up. This is their strategy. Very poor service. Please never buy products from firstcry

Hi i ordered a stroller pram on 12 dec 2017 which i recived in 2 days and as i didnt like the quality i reuested a return. My requested was submitted and i was told pick up will be done within 10 days its been a month nobody has come to pick up and my money has not been refunded i have called customer care so many times everyone says pick up will be done on priority and it has not been done its been one month. It worst nobody calls back. And also they have picked up dress which i wanted to return for which they have not refunded my money.

Dear sir,
My order no..4853887rpa2735333 i want to cancel this order. My email id [protected]@gmail.com.
I placed the item on firstcry website on 12 jan 2018. But, i wrongly select my item size 3-6 m for placing stead of the correct one. I don't find any cancel option after the item gets confirmed. Can you please cancel my order before the delivery.
Thank you.

Please cancel this order, which was placed by mistake. This order had 2 items (Himalaya pant style diapers large size and mamy poko pants small size) and now i already bought the stock and i dont need it anymore. I couldnt find the option of cancallation on the firstcry application so that is the reason i need to contact on this page.
Thankyou.
Zubiya khan.

I had ordered a gyro car from firstcry on 19th december. Money was paid at the time of order. The order was promised to be delivered by 26th december. However, on 26th december, i received an email saying it will be delivered by 30th december. I called up firstcry and requested to cancel the order. The order was cancelled and i received an email about the same. However, on 27th, fedex updated the delivery status as delivered on 22nd and firstcry also updated the status as delivered.
I have raised multiple complaints for refund were accepted but no action.
I have neither received the product not the refund.

My order no is 2125543rto76d4961 on firstcry. I made a mistake while confirming the order i wished to order pampers small size instead i ordered pampers new born and i didnt check properly before confirming the order. So i would like to cancel my order.. Please do cancel, it will be of great help i[censored] order the cancel as soon as possible so i can order what i wished for..
Thanking you kindly cancel my order

Not happy with the service o booked 2 parcel but not receive yet courier showing tracking no is this[protected] it's showing last few days only one city
It's not a good process to deliver...
It's good i will buy with snapdeal or amazon atleast delivery on tym
And my one parcel showing also not receive both parcels i booked few days back... Not happy with delivery
Others sites is good
Thanks

Hi this is ramya i have ordered 3 products from firstcry as a guest checkout by mistakely), among 3 products i have recieved 2 ordes and i have cancelled one order with the help of coustomer care help, now i want to no how can i get my refund hence i was ordered the product as a guest checkout (Order no. 1784453qw9444c995) (Payment made through the online payment)
My mail id is : ramya. [protected]@gmail.com

Hello team,

This is ashish chouhan from bangalore.

I have placed on 7th dec and expected date of delivery was 1st jan 2018 but did not receive the items for the first cry team and when i called them they also did not have any details about my order give any proper answer to my questions.

Kindly check the below order details.

Order number - 3591541qi812a4658
Date placed - 7-dec-17
Items - 13 qty
Order total - Â 10, 959.22

There are 6 pre order items still pending for delivery which i need on priority basis.

Kindly help to get those items asap.

I have cancelled one order which i have paid throught online payment with the help of firstcry coustomer care as the told that my refund amt will be in my wallet but later i am trying to login tho view my wallet but i am not even i have request for passaword but according tho also i am not able to login so plz guide how further order using the wallet amt

Firstcry.com really bad customer service and pathetic refund experience for my order# 329389qw81132123 & 329389qx852ac271. Over 15 days, the product has been picked up from mumbai, and as per firstcry.com it has not reached their warehouse yet, which is located in pune. They are waiting for the product to reach the warehouse so that the refund can be processed. Firstly, i am not using your product, i don't have it with me, it is with your courier, and you are holding my refund, cos it did not reach your warehouse yet. What kind of ridiculous policy is this. I am shopping from your website from past 1 and half years, but you have no respect for your long term and loyal customers, no proper response on email. Very sad state, anyways i have already found an alternative and wouldn't come back to your website again for shopping. Try to retain your customer's, else they have multiple alternatives outside of firstcry..

We had ordered r for rabbit chocolate ride the designer pram rainbow on 12/12/2017 and received delayed incomplete product on 19/12/2017. We raised the return request on the same day and requested to ship the remaining products rather than the complete product return. The cs told me that the resolution would happen in 24-48 hours and today on 27/12/2017 they came back stating that they could not find the remaining parts and i have to do a product return to which the refund would be initiated in 8-10 days. We have almost waited a months time to get a pram. This is not the first case that they have shipped a incomplete product and had become a regular thing. We are at a complete loss of time and money and the agony we have to go through to keep chasing the customer care. We need a compensation for the hassle we have to go through and the trouble we have to bear.

I have found that no one within the team is respecting the tat's as per the policy
I had ordered a chiccoo massage oil, which came in bad condition and was leaking and after discussing with the customer care team on call i dropped a mail on 15-dec-17 with pictures and invoice and was informed that i will receive a reply on mail on concern within 24-48 hours. However, to my dismay i only had to repeatedly call and ensure that someone replies to the mail, which was finally done on 19-dec-17. The return request was submitted on 19-dec-17 and i was credited the refund for the product, which at the next hour got debited for no reason explained. Till date from the return request date, 8 days have passed by and no one has picked up the shoddy product nor has refunded me for same.

2. I ordered booties, but when delivered i returned since i did not like the color. The product was returned on 19-dec-17, wherein again i had been constantly misguided by your team on refund amount saying following things:
Refund will get generated once the prodcut is picked up
Refund gets generated once the product reaches warehouse.
Refund gets generated withing few days of product pick up.
As on date, again its been 8 days past and till date i am given answers like product must have not reached warehouse and surprisingly no one checks and answers lamely. I have reached out to floor supervisors and mangers but no one has been able to address my concern.in fact i was promised that my concern on refund will be picked up on priority and someone would call and let me know once they check with logistics team on 26-dec-17 and i am still kept in dark.

I have noticed that firstcry service team has been
Unprofessional throughout,
Negligent and ignorant to the customers complaint and issue
Provided mundane and stereotyped answers from agent level to manager level.
Busting their tats mentioned as per policy at each time.

Lastly, i am writing this mail to you with some hope of having a definite answer and put a timeline to the issues, cause dealing with your customer care team is painful and has all capabilities of making a healthy person sick.

Our baby turned 1, one of our invited guests bought a huge baby toy from first cry store (Alkapuri arcarde, vadodara) and gifted us. It is very likely to receive multiple products of similar kind and same thing happened here, we got 2 similar gifts. We had already opened 1 toy and used it, so decided to request our guest to provide the bill so that we could exchange it with another toy. I went to the store and asked for an exchange, wasted 40 minutes arguing with the person but he wasn't ready to exchange it. We had all the required receipts and the toy in as-is condition but he isn't ready to exchange it. Could anybody help here on what needs to be done?

Store details:
First cry
Branch: alkapuri arcarde, rc dutt road vadodara
+[protected]

My details:
Ashok mehta
[protected]
Mehta. [protected]@outlook.com

Now a day I am not getting refund from first cry I have returned three product s for one product Which I have returned on same day with tag but after refund amount is deducted from first cry wallet after 3 day and for other two products it's already 20 days raise somany complained but not got any return yet. Every time they are saying product has been picked up and it is not yet reached to there warehouse Please help me out so they can't refund it.

I have ordered the pamper baby dry dipars from the first cry app.in that order i have mentioned the clear address at where you have to deliver the ordered iteam. But the issue is that courier agency (Dtdc courier agency) told me that we are not deliver the iteam. Why they are telling me that they will not deliver the iteam. Please solve the issue or if the agency is right then why this order has been submitted. I want my product at my mentioned address. My contact number is [protected]

Sir i have order t-shirt vide awb no.[protected] not yet received while tracking it shows delivered. I contacted with firstcry but they told me that we will inform you after 72hrs. Customer reference no is 7344450 and the person whom i call his name is azim. It is my request that i have already paid the amount rs.1366/- for the order but the order not received take necessary action against the company and solve my issue.