FirstCry.com Complaints & Reviews

Till today, i have made 4 orders on first cry in last month. Out of these four, i got only one order number 4877122qv47288431 delivered and that too was delivered late. After that i placed an order 4877122qm72d20294 worth rs 350 for which i had to pay rs50 shipping charges. I din't get that package and i got only rs350 in refund. I beared rs 50 shipping charges without any fault. After that i again made 2 orders 4877122qr8002e163, 4877122qn836cb089....

First being one of my favourite website, has turned out to be worst.
My 4 return orders pick up has already been done but no refund till date and i am following up with them for last one month but no response till now.

Amount is approx 5000 rs and entire team is just spineless and not at all responsible that customers hard earned money is blocked with you due to your poor services.

I think first cry don...

I have placed the order for pamper diaper xl on 6th dec. Have made multiple calls to the customer care team to track the shipment as the status was not available online.
On 11th dec the product status shows delivered while i have not received any order.
Remarks on the tracking page say that - order is received by vandana while there is no actual delivery.
Since this is a prepaid order and i just can't keep waiting for...

I have purchased one tri cycle for my child from your kanpur store at z square mall in the month of may.. Due to poor assembling, the cycle broke down the very next day.
On several telephonic complaints and personal visit to your store numerous times, one executive visited my residence at anandpuri kanpur today i. E.in the month of december... It took him atleast an hour to find my home and i tried him at least 10 calls whether he...

Dear sir,
My order no.3607395qk75398948. I want to cancel this order. My email id [protected]@gmail.com.
I placed the item on firstcry website on 1 dec 2017. But, i wrongly select my item size 0-3 m instead of the correct one. I don't find any cancel option after the item gets confirmed. Can you please cancel my order before the delivery.
Thank you....

I had ordered for the product online on firstcry.com with order no. 12860qu6569c930 dated : 22.11.17. Today i have recieved the product. But i am unhappy the product what i have received. It is not with for the money i have paid (Rs.654). It's a footpath product. I can get such products on footpath. Now i would like to return the product. But they are not accepting saying that it's not returnable. I would like to know the valid reason. I...

I wanted to order for a Lego creativity set which had return of 7 days. On the product page there was a combo box offer wherein I can order 2 of these kinds at some 20 -30 rs. less per box so I ordered for it. There was no where written on the product page that it can't be returned. After receiving it when I found it not worth at all then I tried to raise a return request which wasn't going thru so I called customer care twice- 1 on the same...

Please think 100 times before choosing first cry.
Worsttttt experience with first cry.
I ordered some of the sweatshirts/sweaters for my son on 2nd november 2017.. While it was clearly mentioned that order will be delivered on or before 9th november 2017. It is 5:15 pm on 9th november 2017. My last tracking shipment shows it is in maharashtra while i am in noida i am very much sure that it cannot be delivered by today until...

Hi

Please cancel my order. Due to some urgent reasons, i will be out of station for a long time and there will not be anyone available to receive the products. The order details are as follows:

Items included: enfance core printed dress with shrug - pink, bear story stripe print dress with bear design - blue & navy blue, water melon trendy striped print tee - red & blue, babyhug whisker style denim shorts - dark...

Ur product quality is very bad... First time dealing with u and u guys send us a defective piece. Plz exchange it otherwise return my money back as soon as possible. I placed order from the original knit company for my 0 to 3 month baby that was baby shoe and the pair of shoe was defective. Both of them... Plz replace it otherwise i file a complaint against ur company......

Hi,

I am Adithya Aradhya R. I had booked luvlap joy baby stroller from first cry.com. but as I have booked a wrong product, I request you to cancel the order immediately.
the details of the order are as below:
I booked the order on 18th october wednesday for a luvlap joy baby stroller printed 18312.
.thanking you in advance...

I ordered sebamed baby lotion on 9th sep, 2017 on firstcry.com.
Order no was 2504709qny2402542. They shipped it through awb no:108il[protected]. I didn't received the product, but delivery status showing it was delivered on 15th sep, 2017. I checked with all my neighbors and watchmen, response was no delievery from firstcry on 15th sep, 2015 or latter.
I ha contacted firstcry customer care on 3rd oct, 2017 to report issue. They...

I had purchased luv lap baby stroller with mosquito net orange and black - 18154 from first cry before 1 month at my wife house in south as gift. Of baby born.
I stay in mumbai after a month yesterday night i had open the box as my baby is coming to mumbai in next weak so i had install the stroller while checking on you tube. Yesterday i come to knw that footrest is missing.
I had paid full amount of 3500/- and they send me...

Dear sir, madam
I ordered something from first cry on same day delivery thing but i did not get any messages from your side that same day delivery is not available the courier boy called me on second day and he was arrogent and said i will deliver today my office is closed for three days now, so there is no one there to receive order on second day that's why i choose a same day delivery option but i don't know that courier boy can...

I have placed a return request and the pick up boy has picked up a dress worth 5000 rupees that i was supposed to return to myntra. When i call their cust care, they ask me to wait indefinitely for a confirmation from their warehouse that they have received or not that item.

When i ask them for a time frame atleast, they say that they cannot provide any. I can see in the return tracking that the return has been accepted. Even...

I am very upset of first cry deliver services. I order 4 items of this apps and the delivery estimate time will be 10 days. The products which i used for my new born baby. So please take action against of bad apps and closed this apps as early as possible. This is not good for indian culture. Delivery time is too long and not sure the product will deliver at correct time....

Product #1218562 booster white blue in colour i was charged twice in the outlet (http://www.firstcry.com/babyhug/babyhug-raise-me-up-baby-booster-seat-blue-and-white/1218562/product-de...⇄ i paid 2999 which is double the actual price. The outlet is in gangtok mg marg.

This outlet is charging double price and defaming brand name....

Order number 419077qju108c121_wrong product shipped-

This is in regards to the return of the product (Toyhouse two wheeled metal folding skate scooter - black) from the order 419077qju108c121. I had ordered a black scooter for my nephew and he received a pink girly scooter. Since i was travelling and am currently based out of india i could not request a return within 7 days as per policy. Now the firstcry team is saying they...

First issue:
I have placed a order 4648594qwy1bcd182 on 08th sep around 11 pm through first cry app by login through my account. After making the order i checked later my address was improper as which has to be picked automatically. It was just mentioning my name and gurgaon city. I tried calling to customer care but it was shut that time. I tried making instant complaint but that to was not working. So i thought of contacting customer...

I have ordered marketch ride on fancy red car from your firstcry.com on dated[protected], awb no 7hp[protected] and estimated delivery date is[protected] as u mentioned. But i have received same product (Defect product) on 25.08.2017. I have returned the same product on 28.08.2017. Till now i have not received any refund amount from your end as you mentioned that maximum 7 days return policy. I want purchase another product from your site....