FirstCry.com Complaints & Reviews

Hi team,

I gaurav jain (Also on behalf of shruti jain), we ordered diapers for our new born baby on 30th aug'17 evening with the notification that the order will be delivered on next day only. But today is 2nd sep'17 and still i am waiting for my order. When i contacted customer care they said the order would be deliver by 5th sep'17 which is not at all acceptable. I am now off with the diaper, when my wife asked me for diapers...

My order no.4656790qmx402a434 this is my order no... I want to cancle this... Email... I. D is. Ckrishna. [protected]@gmail.com from chinni.

I booked twice an single item name : babyhug sleeveless party frock floral corsage - pink, so please cancel this order no: 4656790qmx402a434 in first cry sit i can't identify cancel option that's y i posted on this sit.

Thanks,
Chinnikrishna....

2172326qsv5861943
I ordered an item on 13th of august 2017. It is reached on the hub 23rd of august 2017. But the courier people not ready to deliver the item. They ask me to collect the item from their hub. It is far away from my house. I cant able to go their and collect the item from their hub. That is why i called the firstcry customer care and raise a complaint on 24th of august 2017 itself. I called three more times in the customer...

The receptionists/cashiers are very much unprofessional in firstcry.com store, located in behala. Address:national tailoring house, 492, diamond harbour road, behala, jele para, behala, kolkata, west bengal 700034.
They made commitment to deliver my product to a given address, but after getting the whole amount paid, they refused to deliver the item to the said address. After harassing us for more than an hour, they told us that within...

I want canseled my order no 4488736qvv75a3603
My email id gaurrang. [protected]@gmail.com because today by mistek same order was placed.

Yesterday i was try two three time same item order was placed due to that reason today i was placed fresh order
So we request to you pl. Accept new order and cancelled yesterday dt order
Pl. Recredit one oder mony

Thank you...

Recently i made the purchase of a construction toy by using my cash back amount and an additional amount, but the toy is not up to the specifications and i returned it for refund.. I have only received my additional amount and didn't receive the cash back amount. I called the care team and the respeonse always really bad and they are trying to convenience me instead of taking care of the defect....

On 7th aug there was an offer rs1 store. Pick any one item at rs 1 but total order amount must be more than rs150. So i take the offer and order toy (Rs170) and a johnson shampoo (Rs1 in offer) through order no[protected]. Though the cost of toy was much more than other online store, due to this offer average price of these were better, so i ordered.
Surprisingly on 8th aug they shipped only the toy informing that shampoo will be...

Hi team,

Its very worst experience with first cry as well as his courier partner.

I have ordered 2 small things and still i am not getting any single call from courier guys as status shown as issue was from our side.

Its very bad thing, please try to understand the importance of order and customer, please deliver my things on my place by today itself.

Hope i will be getting good...

I have ordered diapers from first cry inspite of the issues i had face with their last order, trusting this site once again. But today i got mail saying that my order has been delivered. These people lie openly along with their courier guys. My order has not been delivered even after one week of calling them. Very pathetic service from established company....

Order number: 3536042qqs960c516
Aws no: 112gv[protected]
I had ordered for mamy poko pants diapers on 18th july 2017. I was supposed to get the next day delivery. Today its 24th july 2017 and still have not received the ordered items. When i track down my order, new estimated delivery time is shown as 28th july which is totally unacceptable. I had called the customer care on 21st and informed him that i am shifting my house on...

I want to bring to the notice of firstcry.com i have been ordering from you guys regularly.in my recent order, the kind of mess i have gone through, i am sorry but i will never buy again from firstcry.com
I placed an order on 14th july order no 2541607qas52cb541 which was supposed to be delivered by 20th july i have made repeated calls from the past 2 days to customer care requesting to deliver it before 23rd. Today i got a message...

I have ordered "barbie" brand inner wear from my daughter but i have received product of "red rose" brand.

In website under product description, brand information is written clearly as "barbie". No where it is mentioned brand as "red rose".

When i called customer care they said that i have received correct product because "barbie" is printed over the product.

Now first cry is not accepting return...

Hi,

I am a regular customer of first cry both offline (New colony store) & online.

Yesterday while shopping, one of the product fall down by mistake from the shelf by my 1 yr old baby and store manager started misbehaving and asked me to either cancel billing of all my shopped products or need to buy the himalaya moisturiser.

He behaved very rudely, misbehaved and told that he will through my...

588559QPM755F284 this is order number. Firstcry is not refunding full amount of courier services, they have set rules and guidelines that they will refund a particular amount only, this is just a way to take money from people. If this is the case then they should arrange for reverse pickup also . If not then at least refund the courier charges.we do online shopping because it is convenient, but such issues are becoming painful. I don't understand...

Please friends dont buy any product from firstcry.com. I ordered a trampoline and received after 2 months and product is not original (Not a company product). Between the 2 months i received many sms from firstcry. Sometimes received a sms stating order is cancelled and order is on the way. They cheated me and there is no refund option available. Firstrycry.com is a fraud company....

Ordered diapers and talc. They came in one package. The outer package and the diaper cover both were tampered. Clicked a pic informed the customer care. Executive came and picked the entire package without checking. I did not open it as they might have refused to take the open packet.
Refund started inly for diapers and not talc. Followed up multiple times with the team and they have audacity to mention that they never received the...

Today i placed a order before 10minutes ago on 25th july. There delivery time was between 8-11days but after ordering it showed me 8th july
Now i want to cancel the order as it is not shipped yet but i am not getting any cancel button. This a very poor service. I suppose you all to make a cancel button. As the delivery time is much i would not be able to pay. Sorry you may cancel the order. Order no. - 4415923qkq61d9151...

I am regularly booking product from this site for my kid.. Recently i ordered 4 product, amongs which 1 was wrongly got booked..
On 15th june when i called customer service number, one of the reprentative have told me that they dont have return policy.
Product which is worth 1000rs... Which is completely in packed condition, why cant they take return.
I even not asked them to return money.. I requested them to give me...

Would like to bring your attention to some bitter experiences i met with your company. I have returned product on dtd 11may 2017. It's being more than 25 days i have not received my cash of rs 1287of order i'd 3213067qxk900e420, kindly credit money in my a/c no. It's being told from ur side that u placed cheque on 12may2017. I didn't understand how can this take so much time. It's very unethical and cheating to customer. U are testing patience...

Payment made by online today at 8.00am to first cry order number (Thank you for placing order number 4184873qin92d5033. Once the order is processed, the shipment and courier details will be sent on sms and email.) 8.29am but after 20 minutes i got the text (Your firstcry order no.4184873qin9022777 has been cancelled, as transaction has been cancelled by authorizing bank click https://goo.gl/QZJhzn to retry payment) at 8.50am how they can...