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FirstCry.com Complaints & Reviews

www.firstcry.com

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Updated: Nov 17, 2025

Complaints 810

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Bad 😕 It seems that FirstCry.com has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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FirstCry.com reviews & complaints page 36

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Address: Pune, Maharashtra, 411001

Website: FirstCry.com

On 7th aug there was an offer rs1 store. Pick any one item at rs 1 but total order amount must be more than rs150. So i take the offer and order toy (Rs170) and a johnson shampoo (Rs1 in offer) through order no[protected]. Though the cost of toy was much more than other online store, due to this offer average price of these were better, so i ordered.
Surprisingly on 8th aug they shipped only the toy informing that shampoo will be shipped later. On 10th aug evening i recieved the toy. And they informed me at 11.50pm that order of shampoo is cancelled due to unavailability!!
Now i asking you few question...
1. I ordered two items in a single order no (U guys also make shipping for one pack), then why you send me one item?
2. Why you guys not take my confirmation that one product is unavailable before sending the second one.
3. Johnson shampoo is unavailable!!! Are you crazy? Are we the customers are too fool?

Simply refund the mrp of shampoo or else send the same one.

+2 photos

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: www.firstcry.com

Hi team,

Its very worst experience with first cry as well as his courier partner.

I have ordered 2 small things and still i am not getting any single call from courier guys as status shown as issue was from our side.

Its very bad thing, please try to understand the importance of order and customer, please deliver my things on my place by today itself.

Hope i will be getting good response.

Delivery address;

Ericsson india global services.
Knowledge boulevard, plot no. A-8a, tower b, 4th floor, nh 24 bypass, sector 62, noida, uttar pradesh 201301

Contact number;

[protected]

Regards,
Sachin..
[protected]

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lcvanchhong

from Aizawl, Mizoram

Aug 8, 2017

Sorry for the query I have made before, I have received my order just now in good condition. Thanks for your service

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Address: Pune, Maharashtra

Website: www.firstcry.com

I have ordered diapers from first cry inspite of the issues i had face with their last order, trusting this site once again. But today i got mail saying that my order has been delivered. These people lie openly along with their courier guys. My order has not been delivered even after one week of calling them. Very pathetic service from established company.

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DPraffulla

from Patiala, Punjab

Aug 21, 2017

Product brand is very bad
New born baby shop?
That a joke!

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Address: Pune, Maharashtra, 411001

Website: www.firstcry.com

Order number: 3536042qqs960c516
Aws no: 112gv[protected]
I had ordered for mamy poko pants diapers on 18th july 2017. I was supposed to get the next day delivery. Today its 24th july 2017 and still have not received the ordered items. When i track down my order, new estimated delivery time is shown as 28th july which is totally unacceptable. I had called the customer care on 21st and informed him that i am shifting my house on 25th, so should get the delivery no later than 24th july. Please cancel my order and refund the whole amount.

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Address: Bangalore, Karnataka, 560032

Website: Firstcry.com

I want to bring to the notice of firstcry.com i have been ordering from you guys regularly.in my recent order, the kind of mess i have gone through, i am sorry but i will never buy again from firstcry.com
I placed an order on 14th july order no 2541607qas52cb541 which was supposed to be delivered by 20th july i have made repeated calls from the past 2 days to customer care requesting to deliver it before 23rd. Today i got a message that it is out for delivery but xpressbee delivery guy without even calling or trying to deliver the order updated that door was locked and customer not reachable
Would be great i[censored] follow up n provide delivery atleast today

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Address: 50019

Website: www.firstcry.com

I have ordered "barbie" brand inner wear from my daughter but i have received product of "red rose" brand.

In website under product description, brand information is written clearly as "barbie". No where it is mentioned brand as "red rose".

When i called customer care they said that i have received correct product because "barbie" is printed over the product.

Now first cry is not accepting return also and saying that red rose brand had collaboration with barbie and they can sell their product under barbie brand.
Which is not true.

And also one product i ordered is from "hello kitty" brand and that also came as "red rose" brand.

My order number is 780124qxs62fd245

Please resolve my issue asap.

+5 photos

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Shakera Memon

from Ahmedabad, Gujarat

Jul 26, 2017

I want to cancel my order

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Address: Gurgaon, Haryana, 122001

Website: Firstcry

Hi,

I am a regular customer of first cry both offline (New colony store) & online.

Yesterday while shopping, one of the product fall down by mistake from the shelf by my 1 yr old baby and store manager started misbehaving and asked me to either cancel billing of all my shopped products or need to buy the himalaya moisturiser.

He behaved very rudely, misbehaved and told that he will through my products in dustbin if i'll not buy and even charged mrp on the discounted merchandise which he corrected in the second bill.

Such a behaviour will not be accepted at all.

I need wave of that forced billing product and apology mail from store manager (Might be he is owner).

Regards,
Simran

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Website: firstcry.com

588559QPM755F284 this is order number. Firstcry is not refunding full amount of courier services, they have set rules and guidelines that they will refund a particular amount only, this is just a way to take money from people. If this is the case then they should arrange for reverse pickup also . If not then at least refund the courier charges.we do online shopping because it is convenient, but such issues are becoming painful. I don't understand if delivery is possible at a place then why reverse pickup can not be arranged.
and if a customer is returning product himself at least refund the amount.

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Address: Chennai, Tamil Nadu, 600087

Website: www.firstcry.com

Please friends dont buy any product from firstcry.com. I ordered a trampoline and received after 2 months and product is not original (Not a company product). Between the 2 months i received many sms from firstcry. Sometimes received a sms stating order is cancelled and order is on the way. They cheated me and there is no refund option available. Firstrycry.com is a fraud company.

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Address: New Delhi, Delhi, 110034

Website: Firstcry.com

Ordered diapers and talc. They came in one package. The outer package and the diaper cover both were tampered. Clicked a pic informed the customer care. Executive came and picked the entire package without checking. I did not open it as they might have refused to take the open packet.
Refund started inly for diapers and not talc. Followed up multiple times with the team and they have audacity to mention that they never received the talc. Who the hell took it then. A smart executive even mentioned that the pic did not have talc visible. How stupid is that.
No resolution.

Order number 1353585qmn9460421

+1 photos

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Jun 28, 2017

Archana Akula's response Cancel the order

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A

Archana Akula

from Bengaluru, Karnataka

Jul 4, 2017

4405602QQQ9285036 this is my order id cancel the order

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Address: 785640

Today i placed a order before 10minutes ago on 25th july. There delivery time was between 8-11days but after ordering it showed me 8th july
Now i want to cancel the order as it is not shipped yet but i am not getting any cancel button. This a very poor service. I suppose you all to make a cancel button. As the delivery time is much i would not be able to pay. Sorry you may cancel the order. Order no. - 4415923qkq61d9151

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Address: 400084

Website: www.firstcry.com

I am regularly booking product from this site for my kid.. Recently i ordered 4 product, amongs which 1 was wrongly got booked..
On 15th june when i called customer service number, one of the reprentative have told me that they dont have return policy.
Product which is worth 1000rs... Which is completely in packed condition, why cant they take return.
I even not asked them to return money.. I requested them to give me credit note, which i will used for my feature booking, that also they rejected.
Please take some action on this & get my issue resolve.

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Address: Pune, Maharashtra, 302029

Website: First cry. Com

Would like to bring your attention to some bitter experiences i met with your company. I have returned product on dtd 11may 2017. It's being more than 25 days i have not received my cash of rs 1287of order i'd 3213067qxk900e420, kindly credit money in my a/c no. It's being told from ur side that u placed cheque on 12may2017. I didn't understand how can this take so much time. It's very unethical and cheating to customer. U are testing patience o[censored]r customer. I have called many times and mail many times but not taking matter seriously.

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Address: Mumbai City, Maharashtra, 400051

Website: Www.firstcry.com

Payment made by online today at 8.00am to first cry order number (Thank you for placing order number 4184873qin92d5033. Once the order is processed, the shipment and courier details will be sent on sms and email.) 8.29am but after 20 minutes i got the text (Your firstcry order no.4184873qin9022777 has been cancelled, as transaction has been cancelled by authorizing bank click https://goo.gl/QZJhzn to retry payment) at 8.50am how they can cancelled the product after reviving payment from bank worst service and they are charging vat+shipping charges extra approx 95 rupees extra on 400 or 500 product.

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Address: 400079

Website: www.firstcry.com

Yesterday was delivery date. Order placed on apr 21st. Called on apr 24th bcoz it is required on apr 27 as i am flying out of country on apr 27 night. You assured me that it would be delivered on apr 26th. Again on 26th to tell them i can't see shipping detail. I was assured it would reach me on april 27. Called again this morning they assured delivery by evening 6 clock. I now get a call that it has not been shipped yet.
Was i fool to call u and inform on april 24th when u said it had been shipped but details have not been uploaded.
Was i fool to call again apr 26, apr 27. Have a evening flight, sitting in office and my son doesn't have shoes.

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Address: Pune, Maharashtra, 411001

Website: www.firstcry.com

I have ordered of two, one is 1, 986 rs and the other is 717 rs and paid through debit card, and wants to contact regarding cancelling of one product and it seems there is no customer care no .which is correct and no mails from firstcry, really fake I m worried and i wants my money backkkkkk. May be the office address will also be wrong.My order no.is 1522QAF0636556, Two baby apparel and paid through debit card and unable to reach them on 1st march of rs 717 rs and the other order no. is 1522097WXE9862888 and 4 apparel included and no customer care no.

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Address: Mumbai City, Maharashtra, 400092

I had a family function approach ing . Nd had bought 3 piece jumpsuit for my 2 yr old . Guys just check this jumpsuit...branded company Carter's is selling bad quality products. This first cry team says it's premium product..n the print on t-shirt blots only on a drop of water . I wrote to them asking that the ink that has blot on my sons jumpsuit has made the jumpsuit useless and I need a new jumpsuit ... not the expensive one but just a replacement making my set worth a money spent .I have directly got rejection on the said case stating follow our returns policy .
But they don't understand that this was not defective when I received . It turned defective after my son wore it .while drinking some water few drops fell on his jumpsuit n the ink on clothes started blotting.How can I pre pone any function just for this companys returns policy.
I have not asked thousands of rs . I asked a replacement for the ruined jumpsuit that can complete my pair and I can get value for the 1100 that I spent on this Carter's product
N they don't value our money and don't consider even if we are regular purchaser from them.

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ritu_mishra

from Varanasi, Uttar Pradesh

May 5, 2017

First crt is pathetic and unethical to say the least!

I ordered a set of 3 vests from Doreme brand and one of the vests was badly stained over sleeves and some other parts too.
I tried raising a return request but saw that the product is non returnable! I could very well guess the reason why the product was non returnable as they knew what they are shipping over! A stained item which any customer would like to return.

I tried contacting first cry team and even sent images of the stained item, but was highly disappointed when all they kept saying was that they are not able to see the stains and I should mail the pics again.
As already said the stains we're oil stains and so we're not very apparent in images maybe, but yet they were very much visible in the pics too.

Just to have a narrow escape out of the situation the first cry team kept replying back on same lines and getting me highly frustrated. I have been a regular customer with first cry but now have stopped shopping with them completely! And in fact I would like to make people aware of their unethical practices and how people should not fall prey to them and lose their money !
There are many other sites that doesn't believe in looting the customers money by such fradulent tricks. Pls beware guys! And shop from other sites but never first cry!

S

sam

from Chittaranjan, West Bengal

May 22, 2017

I can not cancel an order as the item was ordered mistakenly. My order id is
i) 2EM[protected]
ii) 2EL[protected]

There is no option to cancel an order. So do i need to spend money on those which i did not want? My email is 'mail.[protected]@gmail.com'.

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Address: 396230

Its been more then 10 days yet the order is not delivered
Repeatedly following up with email they r just giving #### saying it will be delivered at the earliest

Worst courier service seems FirstCry.com is not paying aramex courier properly thats y the delivery is not proper

Order no 2971147PR0602D399

Being a prepaid order still not even receiving till estimate delivery date that was 9-1-17
Worst courier service

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Serina Rinki

from Kolkata, West Bengal

Mar 29, 2017

Order Number: 2103084QAE9088818
Return ID: 4591777
Return Initiation Date: 05 Mar 2017
Status: Refund Successful
Refund Amount: Rs. 553.88
Refund Issued on: 13 Mar 2017
Return Reason:Not Satisfied with Quality
MERA PAISA ABHI TAK RETURN NAHI AYA. PLS RETURN KAR DIJIYE,

EK (RS. 327) AUR EK (RS. 553)

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Address: 600020

Website: firstcry.com

I have book below items:

1. Mamy poko extra absorb pant style diapers large - 64 pieces
2. Huggies dry taped diapers large size - 5 pieces
3. Babyhug premium baby wipes - 80 pieces

They charged rs.787.60 (Immediately debited from my account).

After a several hours from booking, they cancelled my order without my instruction, but they mentioned as per your request we are cancelling the above order.

I have approach via mail, they reply me like below:

It has been observed that you have been placing orders in bulk quantity which indeed is an incorrect activity as per the standard terms and conditions therefore, the order was cancelled by the system

My question is:

Is this pack is bulk booking?
I'm purchase the above products for my needs, how they decide this pack of 60 will be a bulk booking. If its a bulk booking, then why they accept this order and debit my money?

This is purely cheating method. Give advertisement for huge discount. If the customer book order based on discounts, they place the order and debit the customer money. Finally they cancelled the order and return the debited money after 4 to 7 days.

Why my money unnecessarily available in their account? What about the interest for my money?

Order no.: 1923439pr69019895

FirstCry.com customer support has been notified about the posted complaint.

Nov 30, 2016

Updated by muthuvasan76 Can I get the update on this?

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Address: Anantapur, Andhra Pradesh, 515801

Website: www.firstcry.com

I have ordered two products from firstcry.com on9th october. Its 1 month already the product has been not delivered to me. But in website at order status its showing delivered product and even the customer executive confirmed the same. My order no. Is order number 3678641pu231d6459 and in ems tracking also its not even reached the nearest hub. How can this company come to know its delivered. I'm including the screenshots down

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