FirstCry.com Complaints & Reviews

Yesterday was delivery date. Order placed on apr 21st. Called on apr 24th bcoz it is required on apr 27 as i am flying out of country on apr 27 night. You assured me that it would be delivered on apr 26th. Again on 26th to tell them i can't see shipping detail. I was assured it would reach me on april 27. Called again this morning they assured delivery by evening 6 clock. I now get a call that it has not been shipped yet.
Was i fool...

I have ordered of two, one is 1, 986 rs and the other is 717 rs and paid through debit card, and wants to contact regarding cancelling of one product and it seems there is no customer care no .which is correct and no mails from firstcry, really fake I m worried and i wants my money backkkkkk. May be the office address will also be wrong.My order no.is 1522QAF0636556, Two baby apparel and paid through debit card and unable to reach them on...

I had a family function approach ing . Nd had bought 3 piece jumpsuit for my 2 yr old . Guys just check this jumpsuit...branded company Carter's is selling bad quality products. This first cry team says it's premium product..n the print on t-shirt blots only on a drop of water . I wrote to them asking that the ink that has blot on my sons jumpsuit has made the jumpsuit useless and I need a new jumpsuit ... not the expensive one but just a...

Its been more then 10 days yet the order is not delivered
Repeatedly following up with email they r just giving #### saying it will be delivered at the earliest

Worst courier service seems FirstCry.com is not paying aramex courier properly thats y the delivery is not proper

Order no 2971147PR0602D399

Being a prepaid order still not even receiving till estimate delivery date that was 9-1-17 br...

I have book below items:

1. Mamy poko extra absorb pant style diapers large - 64 pieces
2. Huggies dry taped diapers large size - 5 pieces
3. Babyhug premium baby wipes - 80 pieces

They charged rs.787.60 (Immediately debited from my account).

After a several hours from booking, they cancelled my order without my instruction, but they mentioned as per your request we are cancelling...

I have ordered two products from firstcry.com on9th october. Its 1 month already the product has been not delivered to me. But in website at order status its showing delivered product and even the customer executive confirmed the same. My order no. Is order number 3678641pu231d6459 and in ems tracking also its not even reached the nearest hub. How can this company come to know its delivered. I'm including the screenshots down...

I have ordered the items on Oct 22, but still its not delivered yet. when I checked the order status on Oct 26, i found to my shock that its updated as its being delivered to karthick on Oct 25 and 26.

Also the time mentioned is 8.55 pm.Even I was available at the time in home. I dont know to which karthick they have delivered the items.The items were not delivered to me and I dont know why they have updated it was delivered...

Hi,

I have ordered clothes from firstcry.com and did not receive my order till yet. It's almost 3 days i have placed my order and i am waiting for my order as i was in an impression of next day delivery.

Otherwise, i am a happy customer and i want to buy more products from firstcry.com.

I need my order urgently. Please help me this firstcry.com team.

I always like your products...

I am ordering Hugges on 13th October and pay the amount through PayTM (Rs.1272.24). The order cancelled on 14th October (order cancelled by Firstcry only). I am not cancelling the order. Then I approach Firstcry. They could not give proper response. Still not I am not receiving my Money. I am mailing Firstcry for more that 20 times. They replying the Template reply, please find below:

Thank you for reaching out to FirstCry.com!br...

I had placed an order on 31st August 2016 at 10.07pm with order no: 2446779PWX4028600. with 4 items in this oreder. I had never received any item till date. Money of two of the items had been refunded to me but The MEE MILD BABY SHAMPOO and the BABY GENIUS AUDIO CD which had been mentioned as delivered in the status, was never delivered to me. I had called the company and also written to them about this issue but till date they have not replied...

I got a coupon in gift hamper of fristcry.com. I went to my nearest store located in D 101, Lehar Apartments, Near Bansi Pan, New Bhopalpura.Udaipur, Rajasthan 313001 on 08-10-16. I purchased a Huggies Wonder Pant of worth rs. 475. Then I handover the coupon to the chashier and she denied to accept the coupon by saying that these is not valid on Diapers. But then I contact to customer care and ask them to check the validity and he replied...

Date of incident: 26th sep 2016
Client number:[protected]
Description:
Firstcry has not provided any compensation for the delay of the product with order # 2302351pl1093d956 which was placed on 26th sep 2016. I have already raised my concern to the care team but no one is really bothered about my problem. I need compensation from firstcry for wasting my valuable time and effort.
Note: i have received the cash...

It was a prepaid item worth 625/- and more over i lost a lot of time talking to the customer care guys of both Firstcry as well as XpressBees.

Nobody could assure the delivery of the product.

I am so disappointed in FirstCry service.

Even though i have registered a complaint 3 times against the courier, no action is taken nor any update from Firstcry.

Please see the attached details...

I have placed an order on Firstcry with a full payment in advance with a hope i will get a delivery on time. But forget about the delivery timeline i have never received a product from firstcry.

Order placed - 12th September
Delivery Date - 17th Sept

Since 17th i am calling customer care and dropping multiple emails but never get a proper response. Yesterday, i have received an email that the delivery...

I have purchased a GPS Child Tracking watch from FirstCry for Rs. 3990 (Order No. 3619065PNZ0226415). The watch is not working as per specifications. When I sent a mail regarding this, it was informed that the order status will become "DELIVERED" then I can return it. Since last 5 days the status is still "IN TRANSIT". I tried to call their customer care. My call was not answered. I sent mail, but didn't get answer....

This is very common for FirstCry.com it seems!!

It has happened to be three times now. They have pathetic and very notorious courier partner named XpressBees. They are just ridiculous. Also their customer care is very rude. Sometimes they just enjoy the frustrated customer which haven;t received the product for some days after full payment is done.

They sometimes send a SMS saying that your address is incorrect/wrong...

2487391put6073779: the product is delivered with delay. That too the leggings is missing. Raised a return request (No option from app; you have to use their website) with all details and pictures as requested. But still it is not processed. The status always says "under review". Simply my money is blocked for so many days. I think it is way to raise money without anything. They should return the money with interest....

I would like to draw your attention to the incident wherein i ordered for diapers and wet tissues for my 7 month old child. The company confirmed me via a mail in my registered mail id and i waited for the delivery. I ordered on 31st july and i never received the order. Today is 9th of august and i am yet to receive the order. No assurance is provided by the customer care dept, and post innumerable calls, no solution is provided....

Dear concern,
Please help in getting my money back of which is ignored to give back by the care team members instead of calling several times, saying that a cash back coupon is used only once but here i want to ask till what extent it is right i cant reuse the coupon even i get a faulty n very cheap quality product delivered.
the used cash back coupon is of amount 500/- which i recieved on a purchase of above 1000/-.
i...

I purchased 1 Mee Mee Breast pump of Rs. 3300 in month of Feb 2016 & I received it in the month of March 2016. but I found that the motor is damaged. so after 4 days on 12th March 2016 I made a return request. I called them & emailed them so many times but they only say we will look into this matter. sometimes they say Mee Mee company will call you & will replace this product. till date I am waiting that they will collect this defective piece...