Flipkart Complaints & Reviews

Hi.. I purchased samsung galaxy a50 for rs 11069 on[protected], which was supposed to be delivered to me by 23rd jan'20. But till date, i have no information and the status on their portal shows 'shipment yet to be delivered' from last 8 days. I'm really shocked to know that they aren't even able to deliver a product in metro city in 10 days in this era!! Whenever i call them, they never give a clear justification. That's not the way a billion dollar enterprise works. I get frustrated by listening the same replies from them every time. The customer care is unaware of the reason for the non-delivery of the product. They asked for the alternate number as they couldn't reach me on the registered phone number but no one ever called me back. It seems that this site is cheating the people out of their money [as apparent from the complaints seen on the internet]. Flipkart has really lowered its standards and is insensitive towards its customers. I have already made the payment by credit card & i have neither received the product nor my money. The said amount is also blocked with them for this time period. I want to get my product delivered at the earliest. Thank you. Ref order #od[protected], ekart logistics tracking no. Fmpp[protected]

Today i'm going to recieve my flipkart order and when the ekart delivery boy called me i was in my lecture so wasn't able to attend the call although in middle of class i text on that num. That i'll call him later, and after the lecture ended up i called the delivery boy but he talked very appropriately like an illiterate person which may resemble that he will be
Showing attitude and refuge to deliver at mentioned address.
And it's 2nd time that same delivery person talk in that way as if he is paying my order's payment.
Atlast i requested to please take an action against that delivery boy.

Sir,
I have only made 3 orders so far from this account
1st order - hp x 304 m 64 gb otg drive= this hp pandrive is fake, so it is refunded. What you are rejecting again and again.
2nd order-sparx mans sandals-those who had come small in size, so put it for refund, then the address was wrong, so it was canceled.
3rd order - puma backpack - whose color and style was the issue, so it was applied for refund for which money came.
If flipkart allows us to ask for 3 items, you can block this id. Otherwise open this eid again. Sir, you can understand this as our request.
You proof my identity i asked for my aadhaar card, and again i am attaching my aadhaar card.
Thanks. Sadly
If these will block the account in three order, then they will not even have costmer one.
Flipkart people blocked my account in exchange for refund of hp pendrive, i want his money back.
Hp pendrive is duplicate

Am one of the customer of Flipakrt more than 2 years. Today when am login to my account flipkart account its shows the error as "Login unsucessful" try after some time error. So I have tried to reset the password its shows the error as "Unable to update the password. Please retry.

I don't know why this error are showing, I have never cancelled or returned any product, my recent january month order also delivered. Its really makes disppointed me using flipkart, am the customer of amazon also but never faced such a issues on amazon.

Flipkart team please look into this issue and solve my problem as soon as possible.

I purchased a book called gollapudi talapatra nidhi in the month of june 2019 and it has a free booklet. Though the book was delivered, the free booklet named "shastra peetham" was missing. Irrepective of many reminders, the free booklet was not sent. Immediately after the book was delivered, a call was made to enquire about the booklet. We got a response that it is in transit. Even after 7 months, nothing was delivered to us.

Placed an order on 20th Jan. Expected delivery date was 26th Jan but I did not get the on scheduled date. When I tried contacting the Flipkart customer care, they did false committment of delivery the order by end of the day today and said if not today then by 30th Jan they will deliver. Later they started committing like issue should be resoled by 31st Jan. They keep on extending the SLA date based on their convenience. My question is why I am suffering. I did payment. My 22088 rupees is stuck because of Flipkart mistake. I am not sure why company is making the customer fool.

Recently i ordered (Od[protected] the track pant of s size. Instead of it, flipkart delivered me xxl size and when i raised the request for replacement, flipkart blocked my i'd and rejected the replacement request. Despite repeated requests they continuously ignored my requests. I'm requesting you kindly look into matter asap. No more i want this product. Just want my money.

I ordered product from flipkart (Order no -"od[protected]') in the republic day sale and i got a different product. I returned it and expected the actual product but again today i received a different product so i called flipkart customer care they said they are not responsible for it. If i want they can refund it but i insisted on the actual product and they disconnected my call.

I have joined flipkart affiliate programme in august, 2015 in starting we get commission on time but from past 1 year my account stop working affiliate link are not working also have my commission pending of rs.900

I have mailed several times but nobody had replied and we have also submitted issue in affiliated programmes contact us page, but they have not replied to us. We complaint on twitter and they told us to mail on [protected]@flipkart.com, we have mailed on that mail id but still no reply.

They are not providing any support and not even there is number to contact them. We are hopeless and helpless. Kindly take the necessary actions against them. We have worked very hard and now we are not getting our hard earned money.

I purchase realme 5s and oppo A7 i got empty package parcel sometime after i registration a complain after that Flipkart block my account please unblock my account help me my Flipkart account number- [protected]
Email id_ [protected]@gmail.com
Thank you.

See, there is a main problem in flipkart..
In amazon there is an option to edit billing address (Whom the mobile have
To billed) and delivery address (Whom the mobile have to be delivered), so
They actually know who's buying the mobile for whom. But you don't have
That option which is your fault..

I was not aware of your policy and you don't also give me a warning before
Blocking my account, how can i accept this..

Let me know your policy and limitations you follow for a customer to block his account and i need my account to be activated at any cost..

Respected sir /madam,
I had ordered my xiaomi redmi note7 pro (Neptune blue, 128 gb) (6 gb ram (Order received date was 11th october 2019) from flipkart, this mobile does not detect the network, initially it worked for a week, then only single network gets activated at a time, and the internet does not work at all, when the same sim cards are inserted to other mobile, it works absolutely fine. I called to the customer service and complained about the matter, they said it cannot be exchanged as the exchange time period is over. And they asked me to go to the xiaomi service centre. I have given the mobile to kamakya banshankari service centre for repair, they replaced the mother board, it worked fine just for a month. Again the mobile was taken for repair, the software was updated and given, it seemed to work for 15 mins, after i returned home, its still the same issue.

I am really not happy with the faulty device received from flipkart, i am missing most of the important calls after i started using this mobile. Really disappointed, i need help here. Order no. - od[protected]

Thanks,
Anitha

I have purchased peter england trouser and jack & jones shoe, i'm not satisfied with the quality so i do return request but seller retailnet is not accept my return request. Products have 30 days return/replacement policy but already 5 days gone still they rejecting my return request.
I need refund..

My name is sumit
My account is blocked and i have more than rs 16000 in it
And i repeatedly complaint in flipkart. They told we received the high number of returns and it because i have ordered dabur chawanprash from flipkart. I had got the damage product so i return it please open my account
My mobile no [protected]
Email id - [protected]@gmail.com

I have joined flipkart affiliate programme

We have successfully completed this condition and in june 2017 we have earned 1857/- approved payment and now till i didn’t get any amount.

We have mailed several times but nobody had replied and we have also submitted issue in affiliated programmes contact us page, but they have not replied to us. We complaint on twitter and they told us to mail on [protected]@flipkart.com, we have mailed on that mail id but still no reply.

They are not providing any support and not even there is number to contact them. We are hopeless and helpless. Kindly take the necessary actions against them. We have worked very hard and now we are not getting our hard earned money.

I have ordered an asus laptop at a discounted rate since i being a flipkart plus customer. I had availed exchange offer and flipkart provided exchange value as low as rs.2240. I somehow placed the offer and when i was expecting delivery of the product, delivery agent said that my old laptop had some battery issues because of which i had to pay him rs.2140 and also give my old laptop was well in order to get the new laptop. Since it was a worst deal, i said that i will pay off the exchange amount of rs.2240 and you guys handover the new laptop to me which was fair enough. However, the delivery agent misbehaved with us and said its not possible to take the exchange amount and the only option available was to pay rs.2140 and give back the old laptop too. He threatened to us that i have to re-order this laptop again and he has no choice left rather than to cancel the order. He said that either he will cancel or i have to cancel from my end. When i called up the customer care, somebody posed as the lead of the department and sympathized on my situation and told that since the order is not yet cancelled and laptop is still in my hub, they will again redeliver the laptop and i have to pay the difference of rs.2240 to the agent and take possession of my new laptop. Astonishing to the fact that after 4-5 hrs, i saw an email from customer care that they cancelled my order and refunded my money back.

The bottomline here is people just give you false commitments and different executives give you different resolutions. No respect for the customer and no customer value creation. Totally unprofessional behaviour by delivery agent as well.

Hi Team,

Please process my refund.
My Order Id: OD[protected] [Flipkart SmartBuy FKSBRHQR Quartz Room Heater]
Jeeves Customer Number: 9L30-37485BASC[protected]


Spoke to Smart-buy customer care executive Ragini(17:08 PM on 27th January 2020).
She assured me that the money will be refunded in 5 working days.
This complaint is lying pending since mid December, 2019.
My Product is with JEEVES CONSUMER SERVICES PVT LTD. [Jeeves consumer services, L.169, 6th Sector, 5th main, HSR Layout, LandMark: Next to Janani Travels-, Bangalore-560102. 560102 [protected] ]

Attachments:
Invoice
Job Sheet from Jeeves
Manual Signed sheet from Jeeves
Screen-shot of particular Order History


Case History In Details:
I’ve bought this product OD[protected] [Flipkart SmartBuy FKSBRHQR Quartz Room Heater] on 5th August 2019.
It was delivered on 8th August 2019
It stopped working in Mid-December(As in Bangalore you don’t use Room heater before December)
I logged complaint during mid-December as it was in “1 Year Limited Domestic Brand Warranty”
Flipkart Customer Care executive requested me to Drop the product in JEEVES CONSUMER SERVICES PVT LTD. [Jeeves consumer services, L.169, 6th Sector, 5th main, HSR Layout, LandMark: Next to Janani Travels-, Bangalore-560102. 560102 [protected]]
I personally went and dropped the product at Jeeves HSR Layout Service Center on 12/30/2019 12:18:46 PM
I have spent approximately Rs500 on Cab to drop the product.
Though it was a planned drop of the product, and I have taken a prior appointment before visiting the center, Still they made me to wait for two and half hours just to receive the order.
Jeeves Eecutive asked me to leave and also told me that they will update me over telephone
When I asked for Job-sheet they were reluctant, but when I insisted they handed over.
After few days they informed that they are unable to repair it and said they will process for replacement.
After two days when I enquired again, they said they are unable to process the replacement of the product, as they don’t have any product in the inventory.
They confirmed that they will refund the money.
After a weeks time one delivery person came to my office for the product pick-up. But the product is with Jeeves.
Jeeves executive refused to hand-over the product to me as according to them: they have initiated the refund.
After that there were numerous complaints for the refund.
But still I’ve not received the refund.
Finally, I spoke to Smart-buy customer care executive Ragini(17:08 PM on 27th January 2020).
Ragini promised me that the money will be refunded in 5 working days.
I hope you will stick to the words this time.


Grievance:
Being a Flipkart-plus customer, I had to suffer so much.
I feel cheated at this point.
Sorry to say so, but I could clearly see that there is loop-hole in your process and quality of service is pathetic.
I just can’t understand why you are taking so much time to resolve this simple issue.
Please stop harrasing me and process my refund.


Thanks and regards,
Sammuzzwal
M +91/ [protected]

I had already told my issue in my previous complaint again today i got a reply from ur side which indicates out for delivery of my order but till now i didn't got any, cx service is blabbering about this thing and they are not even concerned about my order and plus membership at all, take this as a serious issue and sort this out as soon as possible.

Hii sir
I pradeepgouda, i am facing a problem with infinix mobile return since i brought that product, i gone through all troubleshooting process (System update, factory reset and settings as suggested by flipkart agent and infinix service center) but not resolved.
I applied return for 4 times and got canceled every time 3time because of technician visit not happened after that technician visit happened far away from my location and now this time because of courier partner did not picked it.
Its been 17 days i am not getting correct answer and solution form any of the executive and my problem been continued like this only sir.

Please resolve it as soon as possible.
Product details

Thank you

Mene 19 January 2020 ko hp laptop icici credit card se book kiya or muje 10% bhi mila par seller ne stock out dika kar order coinform hone ke baad cancel kar diya phir whi same laptop mene 26/01/2020 ko book 1500 rs. jyada dekar phir dobara seller ne stock out dika kar coinform order ko cancel kar diya payment coinform hone or stock hone ke baad bhi seller baar baar order cancel kar raha hai is tarah customer ka time or paisa waste kar yeh hume pareshan kar rahe hai or iskaran muje bhut nuksaan hua hai or mansik santapna ka samna bhi karna pada hai or abhi bhi is problem ka koi solution nhi nikla hai so sir please iske liye jaroori action lijiye.