Flipkart Complaints & Reviews

I ordered a jbl xtreme speaker from flipkart on 3rd December, I received it on 5th dec the product was faulty tech visit done and hence it was taken back I was given a replacement product on 8th dec 2019 it was faulty again, the issue with battery back up. Its showing 3-4 hours of backup which is not acceptable because in the product description page of flipkart its written up to 15 hours and in speaker box also it's mentioned you will get 15 hours of playtime. I highlighted the issue the tech visit was arranged from some 3rd party partner of flipkart 'JEEVES', according to technician and their tech support the battery back up which is showing around 3-4 hours is absolutely ok and normal if flipkart and jbl confirming it must show 15 hours then ask them. They marked it as issue resolved. And the return gets rejected.When I call the flipkart customer support they check the same details and read out repeatedly and generate a new return request which gradually gets rejected. This continues for 3 times. For the last 2 times even technician doesn't come for tech visit and cancel saying issue resolved. Some fake promises made by flipkart agents-
'Next time you won't get tech visit directly your product will be picked up'
'In flipkart it's written up to 15 hours means 3-4 hours comes in that bracket'
Even they can't say why it is getting cancelled., if you ask to escalate the call they will put you on long hold and will disconnect the call lastly.

First of all, i am requesting you to please read the complete email, that's why i am writing this in hindi as well as in english. I am forwading this mail to the ' flipkart.com ' also, so that they should answer whether the phone purchased through online mode are duplicates that needs repairing within 9 months. And why mi service centers not repair the online (From flipkart.com) purchased sets.
From the very starting, i have always been a big fan of mi (Xiaomi). Till now, i have purchased 7 mi mobiles and 1 mi band. But now 1st time, when i needed the warranty claim i realised that there is lot of fraud and dishonesty in mi service centers. I realised that after purchasing the mi products there is no such thing like warranty or qurranty. Mi 's after - sale service is worst. And now i am thinking that i had made a big mistake by buying the mi products and i should not have asked the others to buy the same.
I hope that you will solve my problem after reading this mail. And restore the good image of xiaomi (Mi) in my mind.
Problem :- on 31st october 2019 (31/10/2019) thursday, suddenly my phone (Mi note 5 pro 6 gb ram, 64 gb) started rebooting. This happened 2 times. And after that phone was not turning on. When i pressed power button for about 4 minutes, it turned on but was showing the black / blank screen. My phone was on warranty, therefore i quickly rushed to the mi service center (Excellent solutions, jayanti complex road-1226, jayanti complex road near darbar restaurant beside karur vysya bank naudra bridge - jabalpur - 482001
(Beside v2 mall, jabalpur (482001), madhya pradesh)
Contact no.[protected]No one picks uo the phone and it is busy most of the time)).
The owner of that service center (I don't know his name nor did he told me even on asking also, he was wearing the cap) without looking or checking the phone asked me to pay 6000 rupees. Then i told him that the phone is just 9 months old and it is in warranty. It took 10-15 minutes just to satisfy him that mi gives 1 year warranty on phones, and my phone is in warranty. After that he agreed to check my phone but before that he said that "it is not so easy to claim warranty in mi service centers, it is not samsung. There are many terms and conditions in mi, better go to the local shop" after that i asked him to just check the phone and don't say nonsense words. But then he became angry and shouted on me and said that he will not give any warranty claim to me. He asked me to go to any local mobile repairing shop and get my phone repaired.
I was helpless so i literally begged infront of him to check my phone. I said sorry and request him to please just check my phone (At that time i was cursing myself that why i purchased mi phone). Then also he made me wait 30 minutes and looking after the other customers. After that he started checking my phone and asked me to wait. After 5 hours of wait, he handed me the phone and said that my phone is checked and it can not be repaired or i have to pay 12000 rupees to get my phone repaired. When i looked at the phone it was looking worse than earlier. I don't know what they did to my phone. I told him that the latest price of new phone is 11000 rupess and they are asking 12000 just for repair. There was just a silly graphics display problem in my phone, so why they were asking for such a big amount. And my phone is in warranty also. Then the mi service center owner suggest me to get my phone repaired from ' nandu mobile shop ' near vardhman tower in very cheap amount. I asked for the service receipt/ bill but he didn't gave me the receipt, on requesting a lot he provided me the service number.
After that i searched in ' youtube ' also, according to that my phone can be repaired in just 5 rupees (Just to sort a register)
But the thing is when my phone is in complete warranty and i am meeting all the terms and conditions. Then mi service center should repair my phone for free. I cared my phone so much that not a single drop of water entered inside the phone, i never made the phone fell. It does not have any physical damage. Literally, i cared my phone so much then also it got the display problem. And now the service by the service center sucks. Thank god i didn't wasted my money on extended warranty because taking the normal 1 year warranty claim is so difficult then it is totally waste of money on taking extended warranty for mi.
I don't know about all the service center of mi but the service center (Excellent solutions, jayanti complex road-1226, jayanti complex road near darbar restaurant beside karur vysya bank naudra bridge - jabalpur - 482001
(Beside v2 mall, jabalpur (482001), madhya pradesh)
Contact no.[protected] i went to was totally fraud and cheater. The owner of that service center thinks that he is the owner of mi (Xiaomi) and all the mi users are his servent. He never gives respect to customers. He treats all customers as his servent and he wish that customers should beg infront of him for the services. He works for only money. He repairs only those mobiles which are ' out of warranty ', and demands huge charges from the customers. If the customer have warranty claim than he treats them so badly that they will never wish to come again. He even made their phone in such a condition that they can not claim warranty. He is spoiling the name of ' mi '. He is not only cheating the mi customers but the mi company also. The boy who repairs the mobile their is also very unprofessional he just made my phone condition worse than earlier. Mi (Xiaomi) should do a secret check on that service center. Mi should check their service records. Definitely there would be something wrong.
Overall, i just want that mi service center should repair my phone as early as possible. And i request you to please make my data safe and secure. May be 13000 rupees priced mobile is a silly amount for mi but i have safed this amount in 6 months to buy this phone. I am a big fan of mi phones, i hope their after sale services will also be as good as their phones. Hope there will be no need for me to file the case in ' consumer forum / court / jago grahak jago '. I hope xiaomi will sort out the issue soon.
I am already very much dissapointed and unsatisfied with your (Xiaomi mi india) services. I request you to please do not further harass and tourcher me. May be 13000 rupees is not a big amount for you but for me it is my 8 months saving. And now you are asking 13161 rupees for repair work while my phone is in warranty. While there is no physical damage. I am contacting and complaing you (Xiaomi, mi, flikart and its service centers) from the last 45 days but no one is listening nor contacting me neither giving me any reply (Except flipkart, they are only replying).
I don't know whose mistake is there either flikart (Who has delivered me the faulty handset) or mi service center (Who has completely spoiled my handset), or the company (Mi) (Who encourage their unprofessional service centers to do such frauds). I just want my handset completely repaired without any charges with 3 month extension warranty or new handset or my 13000 rupees back.
Enough is enough, i have all the proofs and evidences, i will better be happy to spend my hardly earned money on consumer courts and social media campaign (Facebook, twitter, whatsapp, instagram, google, blogs, newspaper) rather than giving it to service center for wrong deeds. And i know i will win because i am right.
I just want justice, its your mistake accept it and correct it. Please restore the great image of xiaomi mi in my mind. And dont waste your and my time, money and efforts. I am big fan of mi please dont do such silly and cheap things just to earn and save few bugs from poor customers.
Please reply and guide me for the next step. I am attaching the photos of the phone and bill.
Attachments :- 1. Mobile bill
2. Mobile bill (Pdf)
3. Photos of mobile.
4. Service number given by the owner of mi 's service center (Excellent solutions, jayanti complex road-1226, jayanti complex road near darbar restaurant beside karur vysya bank naudra bridge - jabalpur - 482001
(Beside v2 mall, jabalpur (482001), madhya pradesh)

Contact no.[protected].
5. Screenshot of the order from www.flipkart.com

Mobile :- mi note 5 pro (6 gb ram, 64 gb internal), red colour.
Model :- mei7s
Imei no. [protected]
And [protected]
Mobile purchasing date :- 31 january 2019 (31/01/2019)
Flipkart order no. :- od[protected]
Flipkart order date :- 30 january 2019
Flipkart delivery date :- 02 feburary 2019
Warranty till :- 29/01/2020
Job sheet :- wxin[protected]
Consumer helpline docket number: 1792717

Thanking you
Gaurav tiwari
Jabalpur, madhya pradesh (482002)
Email :- [protected]@gmail.com

Hi,
I have ordered an apple watch series 3 on flipkart during big billion days. Got the package delivered and the product was missing.
I filed a complaint more than 3 times (For replacement/ refund), however supplier refused to fulfill the request. I have sent an email with the package pictures to manohar. [protected]@flipkart.com, no response.
I then raised another complaint by calling flipkart, they have promised a call back on 18/10/2019 [incident: in[protected]], however no body called nor emailed. Called flipkart twice after that, but no use.

I have already raised complaint on this forum on 26/10/2019, no updates on this

Order id: od[protected]

Hitachi 1.5 Ton 5 Star Window AC - White (RAW518KUDZ1, Copper Condenser)

Ordered on 2nd December, after 2 weeks of follow ups have not received any assurance of delivery.

Complaint done last week number: IN[protected]

Flipkart has blocked my account and i'm not able to access my account as i need to order phone for me from flipkart but thay are not allowing me to access flipkart abd second thing is that i have a bill of 555 rupee to pay flipkart paylater but im not able to pay them n tvey are charging penalty towards me, mean that how can i pay bill without access my account please help me regarding this
Account id - [protected]@gmail.com
Mobile no - [protected]

I have ordered a shoe from flipkart which was a Nike Renew Rival Blue color product and instead I have recieved a black color fake and used product from flipkart have raised a return request on flipkart itself however it has been 16 days and yet no one is here to resolve the issue, everytime I process a return request, the pickup guy came 2 times and telling that he has not recieved any pickup related email and since he didn't accept the product and the whole process has to be restarted, now i have requested a new return request and yet without even talking to me they mark the issue as resolved

Maine flipkart par[protected] ko flipkart pr order id - od[protected] ka order kiya emi pr joh cancel ho gya phir maine dobara order kiya successful ho gya.. Lekin mera refund pehle joh kata tha abhi tak 13242 reverse nhi huye maine hdfc bank se baat ki woh keh rhe hai ki humari taraf se flipkart ko do baar paise gye hai unhone mujhe mail bhi kr diya or mai isse attached kr rha hun... Pls solv the issue

Card last digit-7663
Mobile no-[protected]
Alternet no - [protected]

I have ordered Redmi note 8 pro 6gb ram 64gb storage mobile and the payment was made by bhim upi and it has successfully completed the payment but when I go on Flipkart app and click to my order it says "your payment was not confirmed by the bank tell me what is the issue or else I want my refund

Ordered 2 tommy hilifiger jackets but flip kart not accepting return request selling fake products and blaming customers already they have sent one fake iphone 11 pro and customer complained in consumer court published in tv news channels so please take action ok flipkart my order id od[protected], od[protected] so please do need full...

Refund not provided and account also locked

Policy does not exist in refund details... Its been around 45 days+ but still there is no response...

Apart from this flipkart coins also are locked... Without any prior info account is blocked and there is no clarification on the criteria for blocking account

Inspite of repeated reminders noone responded. Management also least bothered. Ther ei sno escalation team itself and even if we call customer care its of no use

Hi,
I want to buy a aislin cat eye sunglasses (Grey). The seller is shoppified india. I made payement through online using upi mode, the payement was successful as money is debited from my account but the order was cancelled. My order id is order id - od[protected]. I am attaching the screenshot of my order and the payment.
Please refund my money.
Thanks

I have ordered a vu 55 inch and just installed after four days found spots on screen and engg visited and confirm me for replacement but go the message return rejected, this is one of worst service ever and now no one from company to help me out, they have jeevs service centre, they keep worth less guy who does not know about the tv at all, thanks and regards

My name is neha soni and i have placed an order for power maxwell button cell on 30th november. The promised order delivery date was 8th december but it was not delivered. After that they told to deliver it by 13th december but again they did the same. Moreover am not able to cancel the order. Whenever i try to cancel the order it shows that the delivery guy is already on the way. Neither flipkart is cancelling the order nor they are providing any refund. Fed up of this.

I have bought Reebok shoe from Flipkart but colour reason i have to return request but seller does not accept my return request and Flipkart I'd also blocked my I'd I am Flipkart plus costumer this is very bad service and behave by Flipkart I am really very upset from Flipkart service.i have also mentally harrasment for Flipkart.

I ordered nutregogena sunblock cream on 5th december and it was supposed to be delivered on 7th december 2019 but it took more than 10 days and was delivered on 15 december 2019 which is extremely late and when i received the product i found out that the product has already expired and it's expiry date is 16-07-19. Flipkart has listed it as non-returnable product then why are they selling expires product.

We purchase samsung brand washing machine our order id no. 0d[protected] product 1 st time received when damage and after next 15 days we received replace machine but that machine is damage. So we can't received this product & we allready demand for refund on your customer care number but they are not answer us. So we want to instant refund. Our mail id [protected]@gmail & mobile no. +91 [protected]

Hello,

I am facing problem with flipkart for the phone i purchased, realme xt (Rs.17, 749/-) as i brought it during recent sale but the device is malfunctioning (Restarting automatically at random time) but the technician gave false update that the issue is resolved. Technician didn't even see the phone or test anything just waited for 15 minutes and said it is not switching off so phone is fine but randomly phone is restarting that he cannot understand. So twice the return/replacement has been rejected. First time they updated that they resolved the issue on call itself. Order no: od[protected]. Kindly help me in this matter.

Hello,
I am vikram pathak. I was purchased samsung 253 l frost free double door 4 star refrigerator on date 14 oct 2019 flipkart throw but same technological problem in refrigerator so i call to customer care than he say to me pl sent your refrigerator first than we replace product so i was sent refrigerator on date 28 nov 2019. But customer care not complete his commitment. He not sent replacement product so i am call again and again but he not sent replacement and finally customer care ask to me we are refund your amount on your account.
I am not satisfied for his process, so pl support me.

Hi my name is shreyas. My flicart account no [protected]. Mera account flipcart ne block kiya hai. Maine 1st time flipcart se samsung s9 plus handset order kiya and is handset men dead ka issue hai. Handset on nhi ho rha hai. Maine request raise ki thi. To backend team se mujhe mail says ki apki purchased history me return request ki vajah se apka account block kiya gya hai. But maine to 1st time flipcart se handset buy kiya hai.
Pls check and solve my issue.

I want my account to be unblocked and i apologies for my high return frequency, it wont happen again that’s what i can promise you to do and even though i am unable to pay my dues of flipkart pay later so the amount due is on you there’s no such option to pay the amount without logging in the account.
Account phone number [protected]
Account email [protected]@gmail.com