Flipkart Complaints & Reviews

DEAR sir,
Last month DEC 25 am order realme c2 mobile with kotak Mahindra bank account, at the time amount debited but order not placed, bank side confirm payment successfully delivered to Flipkart beneficiary account, Flipkart still date not refund my amount INR 6, 999 rupess

I have purchased a 32 inches vu led tv on 15 dec 2019 from flipkart but i have received led tv in not working condition so i have generated ist return request for replacement on 22 dec.2019 but flipkart did not picked my product and cancelled my request then i re generated my return request but again flipkart again decline my returned request without any redress.

Order id: od[protected]
Product: apple iphone xr (Black, 64 gb)

This phone was purchased on 4th jan 2020 by my brother and it got delivered the next day. The packaging was fine, but when i opened the phone, there was a scratch on it. I raised the complaint with flipkart and they asked me to visit brand's authorized service center (Incident: in[protected]. I went to the apple service center at crown interiors mall, faridabad and they said they can't help me as it has a scratch on it and i need to contact flipkart customer care.

I again called flipkart customer care and the issue was escalated (Incident: in[protected] and promised to be resolved by 11 jan. I also raised this complaint on twitter (In[protected] so i got a response from them saying the issue will be resolve in 24 to 48 hours.
On 11th jan, flipkart's so called wishmaster came to my address to get the phone replaced, however, he denied to replace the phone as there is a scratch on it. I told him that because of the scratch only the replacement request was raised but he said he is not able to complete his checklist and left without replacing my phone.

I again called flipkart useless customer care and was promised to get the issue resolve in next two days (As always, same standard script).
Today, on 13th jan, another wishmaster came to my address and took my phone with him. After an hour or so, he called me saying that the phone is locked with a passcode and asking me the same. I told him that i never setup the phone and there is no passcode. After 2 hours, he came back to my address saying that he cannot take the phone as the phone is locked with a passcode. When i checked the phone, it was disabled for 1 hour. It happens when you put multiple wrong passcode on iphone and it locks, and that's what flipkart so called wishmaster did who doesn't know how to operate it.
I called the customer care again and as usual they created another complaint and asked me to wait until 16th jan 2020. When i denied to take the faulty phone back, the wishmaster left the phone on my doorstep and said he cannot take it and said do whatever you want to do!

First: there is a major flaw in flipkart workflow of operations where there is no sync between the customer care and logistics. It really sucks! Get into the operating model of your business and build some governance around it so that there is a proper sync between these two. Its my feedback, take it or leave it.

Second: i am without a phone for more than a week now. I do not want a replacement anymore and want you to refund my money!

Hi,

I have been provided defective product and when i have requested for the replacement of the product the delivery person refused the delivery of the replacement because the replacement color was not matching with the defective product.

Also the behavior of the delivery person was rude and nonprofessional.

After that i called the customer care and i was misguided. The customer care executive said to me that a replacement cancellation request needs to be done and then again replacement request needs to be raised. He raised the replacement cancellation request with the comments that problem is resolved without informing me and after that told me that replacement request can be raised after 48 hours only.

This is a case of cheating and misguiding. I need a replacement of the product asap otherwise i will raise a case against the company.

Rajat.
Mobile :- [protected].

Sir i purchase raymond single breasted formal men blazer on 16th december but due to defective product i returned it on 19th december 2019 but till now i have not recieved my refund amount when i raise issue regarding this topic of refund than flipkart member replying me that refund already done and mail me refund refence number told me that its the fault of bank that its not credit to your bank after that i visited to bank and discuss about that topic with bank manager replying me that this reference number is not valuable for me because its the fault of flipkart afterward again i contact to flipkart member told me that file a complain regarding this the mail me a prescribed manner to file a complain i did it but nothing happened again i contact to bank but same reply came from bank again i contact to flipkat then flipkart member told me that you have to raised a dispute regarding this matter if you want to get back your money again i contact to bank but bank denied it to take any charge disputed form so now i cant understand that what can i do for getting my money refund reference number is - nft[protected]gn00095

I have been provided defective product and when i have requested for the replacement of the product the delivery person refused the delivery of the replacement because the replacement color was not matching with the defective product.

Also the behavior of the delivery person was rude and nonprofessional.

After that i called the customer care and i was misguided. The customer care executive said to me that a replacement cancellation request needs to be done and then again replacement request needs to be raised. He raised the replacement cancellation request with the comments that problem is resolved without informing me and after that told me that replacement request can be raised after 48 hours only.

This is a case of cheating and misguiding. I need a replacement of the product asap otherwise i will raise a case against the company.

My mobile number is [protected].

I have ordered the mi let tv 55inch 4 k tv, that amount around 40, 000. They have send the wrong service number product and the service number mentioned in the invoice is different. Now, i have asked for the updated invoice, that flipkart group was replied me as, we will do replace or refund. I mailed them as both is ok for me. Now, that flipkart team informing me as, we can’t accept replace or refund. Now, tv have problem, if i approach service center means, they have asking the invoice and product service number is different. Can you please guide me what necessary action can take against the flipkart group.

I have placed an order with flipkart for fujifilm xt 100 camera and i need the invoice copy to claim warranty as iam facing some issue with the camera. With my recent order from flipkart, i placed an order for fhd tv, but they sent me hd ready tv. When i requested them for replacement or refund, they closed my account without any prior notice stating that i have returned many items in my account. But not even a single return was requested ing account. Tried contacting flipkart as much as i can, received the same reply everytime. Please help me with getting the invoice and help me to use my flipkart gift card balance.

I ordered a g shock watch flipkart. I buy this g shock watch sale for discounted price of 4616 including taxes. I pay cash on delivery. Watch price 4616. Delevery date 3-1-2020. When i opened the box. The box condition very bad. Box condition very poor. I see the watch just like local market. The watch totally different (Fake). The product not genuine. Actually the product which i got is seems to be not genuine & different (Fake) pattern of this watch is shown in the description is as different which i got in actual. The product is different upto the mark just like the g shock watch. Totally different & not genuine. I request for return on same day[protected]. The wishmaster of ekart very rude & harsh with me. Flipkat& seller & wishmaster not solve my problem. They lie many times with me. Flipkart senior team customer care executive told me[protected] your order pickup today but wishmaster not came. Pickup date my order was 6-1-2020. He got very upset about his false promises. Amount (4616) too many due to which i am upset.

Dear sir,
I request you to i am rohan kumar i order two mobile from flipkart but i receive one mobile. I complain in flipkart but i don't receive any mobile. Order id - od[protected]. I again call customer care for my mobile he says to me your product is missing and i don't send your product.
So, resolve my issue and send my mobile in my address.

Your faithfully,
Rohan kumar
[protected]

Flipkart custamber care आपको यह सूचित करना पर रहा है कि मैंने दिनांक 17/12/2019 को redmi mi 6pro का ऑर्डर किया था, जिसका मूल्य 9390/- और ऑर्डर नंबर - od[protected] है तथा दिनांक 22/12/2019 को delever हुआ परंतु. मोबाइल का colour गोल्ड ना होकर सिल्वर तथा मोबाइल डेड condition मे था इसका camplain कई बार flipkart custamber care को किया तथा flipkart ने कई बार मेरा मोबाइल का रिटर्न भी बनाया परंतु जिस curiar के माध्यम से मोबाइल रिटर्न होना रहता है वो curiar मेरा मोबाइल नहीं लेकर जा रहा है और बार बार रिटर्न cancel कर देता है और उल्टा मेरे ऊपर य़ह आरोप लगा दिया जाता है कि मैं मोबाइल नहीं लौटाना चाहता हूं इस बीच मेरा अब 1 माह होने को है ना तो मोबाइल मेरा रिटर्न हुआ ना ही refund इसलिए मैंने national counsumer girevane मे flipkart के against camplain किया जिसका camplain नंबर - 1847142 है, कृपया flipkart custamber care जी मेरा refund दिलाए बहुत लंबा समय हो गया एक custamber को इतना परेशान करना उचित नहीं है, यदि अब कुछ सोल्यूशन नहीं निकला तो national counsumer girevane के आदेशानुसार मुझे counsumer fourm से कोर्ट केस करने के लिए कहा गया है, कृपया मेरा refund कराने की कृपया करे! संतोष कुमार

Sir
I have received a room heater through dealer from filifkart, but after 8-10 day the room heater is not moving properly. It is not provide heat air so, in this regard i call to flipkart and returned the room heater through a flipkart dealer sir after 15 days we have not received any information about this and also not received newly and nor my room heater kindly take necessary action and provide my room heater.

I ordered jbl speakers from flipkart. On 26, december 2019 flipkart delivered me a package with marble pieces inside it. I've been calling them since then and they say the concerned team is working on it and will call me from a number starting from 80679. But no one calls. I've been calling them daily. Initially they said they'll resolve my issue by 30th december, 2019 but nothing happened. When i called to inquire the same, they said they'll resolve it by 1 jan, 2020 and when i called no one took the responsibility of the same and postponed the date to 5 jan, 2020. When i called they shifted it again to 8 jan, 2020 and then to 11 jan, 2020. Now, today when i'm calling the associates keep on dropping my call.

I'm a loyal customer. My purchasing history is better than my return or cancel history.. Order i'd is od[protected]. Order two router one is damage and software issue so i want to be returned this product then seller rejected my return and flipkart also block my account and one problem with flipkart when flipkart block my account then how will be processed my flipkart pay later bill so resolve my issue otherwise i will go with consume court.. Thank you

I ordered a mobile on 9th of january 2020 that is micromax n12 delivered on 11th of january 12:30 p. M. When i unbox it it was showing no response when tried to switch it on so i put it on charging then also it was showing no charging signal just the blank screen even after charging for 6 hours then i raise the complaint to return the product flipkart but they refused to accept their fault. I raised a second complaint after 12 hours they said there will be a technician will check the mobile phone the other day, saudagar today technician called me and book an appointment for 1 o'clock but there was nobody tell 5 pm so i call them back they said they will be or technician soon, but still there was nobody. I don't know why do i have to keep this dead phone even the payment has done.

The reference no for my order is cs[protected] and the product was iphone 7 so refund amount resolved from flipkart but not yet credited to my bajaj account its been more than 2 weeks this has happend i cancelled it because of inconvenience i want to book an other product from bajaj account so i want the money to b credited as soon as possible please solve this issue and credit the money to my account

Redmi 8 deliverd on jan 1st,
Display gets freezed while calling or after the call, sometimes it's a frequent issue sometimes randomly occurs.
I have recorded a video.
Raised a return request, in first tech visit he said he updated mobile, use and let me know. Again same issue and same technician visited and i showed him video with issue occured after technician visit.
He said i'll update the issue as customer not happy and occurring randomly.
But he has updated as customer happy and return request cancelled.

Hi, i have been unable to access and login to my flipkart account, registered to my email id [protected]@gmail.com.
I have tried logging on using my registered email id, but it is not working.
I have even reinstalled the app on my phone.
Since the phone number registered is no longer with me, there is no other alternative. Please help!

I cant login my flipkart account since yesterday. Showing unsuccessful error
Login unsuccessful please retry in minute. And i am retrying it for 2 days no success.
Please rectify the error. I need my account back if its blocked for no reason since i had bought products worth more than 2 lakhs and more than 50 products
Thank u
My account email id

Email id - [protected]@gmail.com

I return this product because it was expired. Then i requested to the flipkart to return this product. But they cancel my return request from last 1 month. I tried to call flipkart but they said they are still working on it but i didn't get any resolution.

Product - optimum nutrition serious
Mass weight gainers/mass
Gainers

Order id: od[protected]

Tracking id - fmpr[protected]