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Flipkart Complaints & Reviews

2.8
Updated: Oct 12, 2026
Complaints 47382
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Flipkart reviews & complaints page 1045

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R
rupesh punjabi
Feb 4, 2020
Resolved
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Resolved

Address: cidco, Aurangabad, Maharashtra, 0240

Sir, i have ordered provogue but i got used sandels so i applied for casback but its been a week now the executive is not comming and he also called and said that he is not allowed to take that back. I have invested my money so what should i do now. I called flipkart call center 3-4 times they said their executive will come and collect the item but he is not comming, no one is supporting on their end, what kind of fraudsters are these peoples.
Mar 9, 2020
Complaint marked as Resolved 
Flipkart customer support has been notified about the posted complaint.
Verified Support
Feb 05, 2020
Flipkart Customer Care's response
We will revert on it.
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    R
    from Hyderabad, Telangana
    Feb 3, 2020
    Resolved
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    Resolved

    Address: 500013

    I have made tickets for the first time in flipkart from hyd to ahmeadabad on 10 january 2020 pnr no. Is f6ud6z so which airline had cancelled my tickets n refunded my full amount but flipkart has hold my amount... I waited for a month but still am not satisfied as there is no response n i want my refund amount back at earliest... Is there is any responsible person to which i can clain my refund plz help me out... My registered email id is [protected]@gmail.com
    Mar 9, 2020
    Complaint marked as Resolved 
    Flipkart customer support has been notified about the posted complaint.
    Verified Support
    Feb 05, 2020
    Flipkart Customer Care's response
    We will revert on it.
    Verified Support
    Apr 29, 2020
    Flipkart Customer Care's response
    Hi,

    Greetings from Flipkart!

    We are sorry for the trouble caused.

    We would like to inform you that the airline has confirmed the refund has been completed on February 04, 2020, which should have been reflecting in your account by now. However, if the refund is not reflecting, request you to contact the bank and raise a chargeback by referring the below transaction details,

    ARN:[protected]

    Your kind understanding and cooperation are appreciated.
    I got product dent and not stusisfied and back side and bad handling
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      K
      king kamal
      Feb 3, 2020
      Resolved
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      Resolved

      Address: 122002

      Dear sir,

      I want to inform you that i have an account on flipkart from this number and i was trying to order one product. It was not ordered, however, payment was deducted from bank and still don't receive that amount.
      Please find the below mentioned details-
      Transaction id - upi/[protected]/20:59:03/upi/[protected]@ybl/on tapping - (Amount - 1899)
      Transaction id - upi/[protected]/21:59:13/upi/[protected]@ybl/on tapping - (Amount - 1899)
      Transaction id - t2002032123333253224072 - (Amount - 1899)
      I want to take refund.
      Mar 9, 2020
      Complaint marked as Resolved 
      Flipkart customer support has been notified about the posted complaint.
      Verified Support
      Feb 04, 2020
      Flipkart Customer Care's response
      Hi, Thanks for getting in touch. We are sorry to inform you that we are unable to find your account details from the shared information. Request you to share the registered email ID in order to assist you further. Hope to hear from you soon.
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        M
        Mahesh Yamsani
        Feb 3, 2020
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        Address: 505325

        I have order mattress for my parents almost 3 weeks back, and the order was supposed to deliver a week back, but the order was not delivered saying that i haven't answered when the delivery agent tried to call me, i understood that i couldn't answer that as i am away from india during that time. But is that the right way of not delivering the product. What is the use of giving delivery address while ordering the product? And when we call back the delivery agent he said that they can deliver the order after 4 days, we have waited for that but still, the order did not deliver. Now the agent says that he can't deliver it for next 3-4 days because of some emergency in their family. We completely understood from delivery agent perspective, but what is flipkart is doing instead of assigning it to the other delivery agent. I feel is flipkart is doing cheap business like a roadside vendor that one of their delivery agents goes on off then they will be stopping the service. And just refunding the delivery fee of rs45/- saying as a sorry for the product which was already fully charged 3 weeks before rs15000/-
        Flipkart customer support has been notified about the posted complaint.
        Verified Support
        Feb 04, 2020
        Flipkart Customer Care's response
        We will revert on it.
        Feb 04, 2020
        Updated by Mahesh Yamsani
        The item has been delivered, but it has not been delivered to the Door, the item was just left in cellar saying that they won't deliver it to the door. The only reason that I have ordered is that my parent are elder people and I don't want to trouble them by going outside to buy. I have placed several orders from other e-commerce websites, none of them has troubled us like this, they managed to door delivery the items which are Heavier than Matress.
        Also, my parents can't open the product because the delivery boy just left in the cellar.
        Feb 04, 2020
        Updated by Mahesh Yamsani
        Can you please provide the customer care number which can reachable from outside of India, as I am on business trip and I can't take any call on My India number
        The item has been delivered, but it has not been delivered to the Door, the item was just left in cellar saying that they won't deliver it to the door. The only reason that I have ordered is that my parent are elder people and I don't want to trouble them by going outside to buy. I have placed several orders from other e-commerce websites, none of them has troubled us like this, they managed to door delivery the items which are Heavier than Matress.
        Also, my parents can't open the product because the delivery boy just left in the cellar.
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          R
          Rakesh Rakesh Lovevnshi
          Feb 3, 2020
          Resolved
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          Resolved

          Address: Suthaliya Road Pune Talkies ke pass, 33000 area ke pin co
          Website: Flipkart wale mana kar raha hai payment dene ke liye replace ki baat kar raha hai

          I5 i5 processor ki jagah I3 processor product mila hai Flipkart wale mana kar rahe hain payment Nahin dalega replace kar sakte hain Flipkart wale mana kar raha hai refund ke liye payment ke liye sutale Road Pune Talkies ke payment dalvane ki kripa Karen i5 ki jagah per i3 ka Mal Bheja Hai Rakesh, lovevanshi mobile number[protected] Mera payment kab tak ho jaega sar
          +1 videos
          Mar 9, 2020
          Complaint marked as Resolved 
          Flipkart customer support has been notified about the posted complaint.
          Verified Support
          Feb 05, 2020
          Flipkart Customer Care's response
          Hi, We are sorry for the trouble caused. We are writing about your replacement of the Intel 3.2 GHz LGA 1155 i5 3470 (OEM Processor) 100% working Processor has been approved by the seller. We would like to let you know that courier service provider has schedule the pickup of the product from your address by 10 Feb 20. The seller will ship the replacement to you via the courier service provider and this will reach you by 17th Feb 20. You can also check your order status here: http://fkrt.it/bqWLi~NN.
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            R
            Rakesh Rakesh Lovevnshi
            Feb 3, 2020
            Resolved
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            Resolved

            Address: Suthaliya Road Pune Talkies ke pass, 33000 area ke pin co
            Website: Flipkart wale mana kar raha hai payment dene ke liye replace ki baat kar raha hai

            I5 i5 processor ki jagah I3 processor product mila hai flipkart wale mana kar rahe hain payment Nahin dalega replace kar sakte hain Flipkart wale mana kar raha hai refund ke liye payment ke liye Sar mere saath Flipkart Walon Ne Dhokha De diya kariye payment dene ke liye mana kar r Mal Jo Manga vah Mal nahin diya i3 bhej diya gaya hai payment return karne ki kripa Karen sar
            +1 videos
            Mar 9, 2020
            Complaint marked as Resolved 
            Flipkart customer support has been notified about the posted complaint.
            Verified Support
            Feb 05, 2020
            Flipkart Customer Care's response
            A duplicate complaint of c2571500. Hence, closing the complaint from our end.
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              R
              Räm Bè Kíñd
              Feb 3, 2020
              Resolved
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              Resolved

              Address: 626111

              Today i got a call from flipkart they said my return request is accepted i will get a new mobile on feb 13, after this call within few minutes my return request canceled, how can they cancel my request, whenever i contact flipkart they are saying we will take the complaint, concerned team will contact you and they will solve your problem within 3 days, i got this mobile on 21st jan still my problem isn't solved, i need a replacement, i cant use a defective mobile. If i don't get replacement i won't buy any products on flipkart
              Feb 6, 2020
              Complaint marked as Resolved 
              Finally they accepted to provide an replacement, Flipagram social media helped me to get replacement, dinesh is the guy helped me to get an replacement, thank you
              Flipkart customer support has been notified about the posted complaint.
              Verified Support
              Feb 04, 2020
              Flipkart Customer Care's response
              We will revert on it.
              Verified Support
              Feb 07, 2020
              Flipkart Customer Care's response
              Hi, We are sorry for the trouble caused. We are writing about your replacement of the Asus ZenFone Max M2 (Black, 32 GB) has been approved by the seller. We would like to let you know that courier service provider has schedule the pickup of the product from your address by 07 Feb 20. The seller will ship the replacement to you via the courier service provider and this will reach you by 13th Feb 20. You can also check your order status here: http://fkrt.it/bqWLi~NN.
              Verified Support
              Apr 20, 2020
              Flipkart Customer Care's response
              Hi Aman,

              Thanks for writing in.

              We are sorry for the trouble you had to go through.

              However, we're writing to let you know that the seller has confirmed that the replacement shipment of "Realme X2 (Pearl Blue, 64 GB)'' was delivered to you on "11 Feb 20''.

              Have a nice day!
              Verified Support
              Apr 20, 2020
              Flipkart Customer Care's response
              Hi,

              Thanks for writing in.

              We are sorry for the trouble you had to go through.

              However, we're writing to let you know that the seller has confirmed that the replacement shipment of "Realme X2 (Pearl Blue, 64 GB)'' was delivered to you on "11 Feb 20''.

              Have a nice day!
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                S
                Shilpa Shrivastav
                Feb 3, 2020
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                Address: 560037

                Sir, my flipkart paylater is not working from last 2 months.

                I have tried more than 100 times in different phones. "its says try after some times." or try again.

                I have tried re-install app also in different phones its not working.

                When ever i call flipkart customer care they will to try after 24hrs this is redicules
                Every time same story they will repeat and no. Complain has been raise even after request.
                Flipkart customer support has been notified about the posted complaint.
                Verified Support
                Feb 04, 2020
                Flipkart Customer Care's response
                Hi, Thanks for getting in touch. We are sorry to inform you that we are unable to find your account details from the shared information. Request you to share the registered email ID in order to assist you further. Hope to hear from you soon.
                Feb 08, 2020
                Updated by Shilpa Shrivastav
                My Registered email address :- [protected]@gmail.com
                Feb 11, 2020
                Updated by Shilpa Shrivastav
                Any update?
                Feb 11, 2020
                Updated by Shilpa Shrivastav
                Is my issue is resolved or not
                Feb 11, 2020
                Updated by Shilpa Shrivastav
                Still I am unable to activate paylater
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                  D
                  Dheerajlohiya
                  Feb 3, 2020
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                  I had order a product with order id od[protected] nokia mobile phone but i don’t like that because of poor camera quality and it have slow screen response problem, but my account was blocked due to which i was not able to process the request as i got message that due to high number of returns you are not able to process the return request and because of that my id is blocked. Repeatedly i am reverting on every mail and calling daily to customer service but till now no solution is given.
                  I know system had detected high number of returns because before few months i ordered some cloths but find some size issue i wanted replacement for that but size was not available and seller offered only return /refund to me because of that i had returned some of products and i called customer support for that also but they advised me that if i purchase anything then i should purchase 2-3 items of same product with different size so that i can keep product which will suit to me and rest i can return and because of this i ordered so many cloth and shoe and in which i returned most items which was not suitable/ and was not fitting to me otherwise i never had done like this i dnt know because of this system is detecting returns but before this no any intimation mail or letter was given to me so that i became aware to this but sir i request you to help me in unblocking my account and help me in returning the product i was not aware of this flipkart had not given me any warning before blocking my account, please i need my account to be activated. I had also mailed documents which flipkart wanted but no resolution is given please help me sir because its all about my 14000/- rs which i want refund please help me in this because customer support is again and again giving same reply that my account will remain block and i will not be able to process the return. I don’t want fake assurance but i want clarification for this so that i can take further action accordingly
                  Flipkart customer support has been notified about the posted complaint.
                  Verified Support
                  Feb 04, 2020
                  Flipkart Customer Care's response
                  Hi, We are sorry to let you know that your our systems have detected an unusually high number of returns in your purchase history. This would also mean that you will no longer be able to login to your Flipkart account. Also, the seller will not be able to accommodate the return request.
                  Feb 04, 2020
                  Updated by Dheerajlohiya
                  Yes I repeatedly getting this message but i had returned products with valid reasons which i had clarified previously. And you had blocked my id before my return request in future i will keep this thing in mind so give me last chance and help me in this
                  Yes I repeatedly getting this message but i had returned products with valid reasons which i had clarified previously. And you had blocked my id before my return request in future i will keep this thing in mind so give me last chance and help me in this
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                    S
                    Shop Cash
                    Feb 3, 2020
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                    Address: 718/13 Multan Nagar Colony, Hisar, Haryana, 125033
                    Website: www.shopcash.in

                    I have joined flipkart affiliate program in august, 2015 in starting we get commission on time but from past 1 year my account stop working affiliate link are not working also have my commission pending of rs.900

                    I have mailed several times but nobody had replied and we have also submitted issue in affiliated program contact us page, but they have not replied to us. We complaint on twitter and they told us to mail on [protected]@flipkart.com, we have mailed on that mail id but still no reply.

                    They are not providing any support and not even there is number to contact them. We are hopeless and helpless. Kindly take the necessary actions against them. We have worked very hard and now we are not getting our hard earned money.

                    I already file a complaint on your site but it closed without any resolution.
                    Flipkart customer support has been notified about the posted complaint.
                    Verified Support
                    Feb 04, 2020
                    Flipkart Customer Care's response
                    Hi, We would request you to contact on [protected]@flipkart.com. Hence, Closing the complaint from our end.
                    Feb 04, 2020
                    Updated by Shop Cash
                    i have contacted many time but getting no reply
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                      Aurea Pereira
                      Feb 3, 2020
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                      Address: 401201

                      I cannot login into my account anymore because of me returning the products? If i am not satisfied with the quality or size m i not suppose to return the products?when i raised a return request the seller rejected it and now i cannot login so what do i do?i almost have 5-6 products to be returned or exchanged!!
                      I cant belived this jus happened
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                        K
                        kavimass
                        from Krishnagiri, Tamil Nadu
                        Feb 3, 2020
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                        Address: Krishnagiri, Tamil Nadu, 635001

                        Hi sir i am varatharaj i was ordered a infinix hot 8 mobile on jan 29 2020 on prepaid method of payment for the product they provide me the product i'd but still the product was not shipped i was contacted flipkart care they promised me the product was delivered on feb 01 but still product was not shipped they told me that please wait for feb 04 but still they told me please wait for feb 06 so please concern my issue please deliver the product faster the seller is flashstar commerce my order i'd isod[protected]
                        Flipkart customer support has been notified about the posted complaint.
                        Verified Support
                        Feb 03, 2020
                        Flipkart Customer Care's response
                        We will revert on it.
                        Feb 03, 2020
                        Updated by kavimass
                        I need the product immediately I have transaction I'd and and I have order id
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                          Address: B-108, PARSVNATH PRESTIGE, sec-93A, noida-201304, Gautam Buddh Nagar, Uttar Pradesh, 201304
                          Website: Www.Flipkart.com

                          I placed an order for iphone xs from super in the sale on 22.01.2020, i am writing this on 3rd of february, flipkart has changed the delivery date on its and without any notification or any form of communication they have shifted the delivery date from 29.01.2020 to 07.02.2020. I have tried several times to get some resolution from flipkart or atleast to get an email in writing assuring it will get delivered on the said date, however, there is no response to my complaints. I posted on their facebook page and they didn't even to bother to call me when i requested it twice by writing posts on their page. It feels like i'm just standing in dark after spending 50, 000rs. There is no one in flipkart who is listening to me i got a complaint number from them however when i tried getting response over that complaint they said right department will get in touch with me however it's been 2 days the deadline of response has passed and still i don't have any sort of communication from them.

                          I would request you to kindly look into the matter and get me an assurance that it will get delivered on 7.02.2020 rather than shifting the date again without my consent.

                          My order number is - od[protected]

                          Kindly look into the matter at its earliest.

                          Thank you,
                          Saksham sharma
                          Flipkart customer support has been notified about the posted complaint.
                          Verified Support
                          Feb 03, 2020
                          Flipkart Customer Care's response
                          We will revert on it.
                          Feb 04, 2020
                          Updated by [email protected]
                          Today I received a call from Flipkart regarding this complaint it is such a disturbing thing they cannot provide me a guarantee when will the product get delivered they are saying on their own that the seller does not have sufficient number of products to deliver to clients then why the hell in the first place they updated the said quantity for sale.

                          Now they are again giving me a new date that is 10.02.2020 I am sick and tired of flipkarts actions and behaviour, I don't care if the seller has to purchase it from somewhere or grow it or grab it, once I have paid the amount I need the product to get delivered to me.

                          I was assured I will get delivery by 07.02.2020, I was given a commitment and if such a big company like Flipkart cannot be on its own words then they are surely good for nothing.

                          I wasted another half an hour today still not getting a "GUARANTEE" that the product will get delivered on 10th they are still using the word "ASSURE". Most of the client might be stupid to enough to take assurance as a guarantee but not me.

                          I have lost my patience now and I am not getting any help from Flipkart except just a word game of false commitments and promises.

                          It is illegal to accept an order when you don't have the product to deliver and I will drag Flipkart to court for wasting my precious time and the mental harassment which I have faced.

                          It feels like I have been robbed by false interpretation and commitment and shady methods of getting clients money, also I am not getting any sort of guarantee in return this is a clear case of violating the terms of contract which gets obligatory as soon as a customer places the order.

                          I have left all my hopes that this product will ever show up at my door. And I will make sure Flipkart pays for all the suffering and torture that I have gone through
                          I switched phone number it but this maximum number reached, retry in 24 hours, happened.
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                            Sivaprakash Mohan
                            Feb 2, 2020
                            Resolved
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                            Resolved

                            Address: Tce Men's hostel,Thiruparankundarm, Madurai, Tamil Nadu, 625015

                            Laptop will suddenly restart and the screen will blured and then after few seconds it will display like that only .then it can display like a barcode in the center of a display and then we can need to restart the laptop then only it will be restart it.i will lot of time i can update the drivers and resolve the issues and browsers will run then it also closed suddenly.there are lot of problems.
                            Mar 6, 2020
                            Complaint marked as Resolved 
                            Flipkart customer support has been notified about the posted complaint.
                            Verified Support
                            Feb 03, 2020
                            Flipkart Customer Care's response
                            Hi, Thanks for writing in. We're sorry to hear that you're facing issues with your Dell G3 Series Core i5 8th Gen - (8 GB/1 TB HDD/128 GB SSD/Windows 10 Home/4 GB Graphics/NVIDIA Geforce GTX[protected] Gaming Laptop. Since the product was delivered to you on 22 Dec 19, it has crossed the seller's 10 days replacement period. Due to this, the seller will not be able to fulfill your return request. However, the product is covered under the manufacturer's warranty, so you can get in touch with the brand authorized service center and they'll be able to help you out. Hope this helps.
                            I am ordered a vivo z1 pro on 23th December . delivered a product in 26th December. that product is used Samsung mobile. mi box. but flipkart was not responded
                            I purchased Nike Air Max Oketo Running Shoe For Men but I received Fake Brand, wrong product and wrong color. When I am returning then delevery boy note accepted because This is a different product.please Help Me please refund or replacement my amount.
                            MO. [protected]
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                              Msprasad63
                              Feb 2, 2020
                              Resolved
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                              Resolved

                              Address: Mysore, Karnataka

                              I bought Intex mobile in June 2019. In November 2019, mobile got issue that it is not getting charged. I gave it in Intex service centre. But they denied to do repair as their systems showing no warranty to that mobile. I informed to flipkart, they are raising return request but not picking up mobile. Since November they are doing same thing, still no progress in that issue.
                              Mar 8, 2020
                              Complaint marked as Resolved 
                              Flipkart customer support has been notified about the posted complaint.
                              Verified Support
                              Feb 03, 2020
                              Flipkart Customer Care's response
                              Hi,

                              We are writing to you about your recent order for Intex Aqua 5.5 VR Plus (Black, 16 GB).

                              We’d like to let you know that your request for a refund of cannot be fulfilled by the seller as the courier partner has confirmed delivery of the item to Siva with the product being intact.
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                                Eti sharmq
                                Feb 2, 2020
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                                Address: 496111

                                Any product I order by flipkart it's showing.. "no seller is shipping in this PIN code"...My PIN code is 496111.. why I am receiving this notification while ordering any product? This is continue for 2 months.
                                I have tried with different phone also... Even I have reinstall the app in my sister's cellphone... It's showing the same... Please solve this issue ASAP.
                                Flipkart customer support has been notified about the posted complaint.
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                                  Thirumala20
                                  Feb 2, 2020
                                  Resolved
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                                  Resolved

                                  Address: 1 89 BC COLONY, KAVALI YADAVALLI, AS. PETA MANDAL, Nellore, Andhra Pradesh, 524234

                                  I have placed an order in Flipkart to buy an Wash machine for gifting to my fried on a special occasion(Feb 1st) and paid 15k rs on Jan 19th.

                                  And Flipkart has promised me that, They will deliver the item on Jan 27. I thought i can gift it to my fried, Because of this flipkart cheating i lost my prestige in front of all my friends.

                                  Now i would like to claim Defamation of 1 lakh rupees on flipkart.

                                  Attached the order details( Item is still not delivered and they are not responding to calls).
                                  Mar 5, 2020
                                  Complaint marked as Resolved 
                                  Flipkart customer support has been notified about the posted complaint.
                                  Verified Support
                                  Feb 03, 2020
                                  Flipkart Customer Care's response
                                  We will revert on it.
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                                    anoopshoba
                                    Feb 2, 2020
                                    Resolved
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                                    Resolved

                                    Address: Kevelil house, north aryad po, alappuzha, Alappuzha, Kerala, 688538

                                    Sir, i have made purchase on flipkart with Order id-OD[protected] and delivered on 25 jan 20. I felt problem with quality of item after technician from lg visited and ordered for replacement of item. Now flipkart costumer service contacted me and saying item not eligible for replacement or return. I have tried convince them several time but no responce in reply and disconnect the call in between. I wanted to raise the level by contacting the senior executive but unable to contact. As per flipkart cc item eligible for replacement only upto 04 feb 20. A purchase of Rs. 14000 getting such response from flipkart team. Request to you intervein and initiate return of item. Expecting a favourable reply from you. Thank you.
                                    Mob no. [protected], [protected]
                                    [protected]@gmail.com
                                    Mar 6, 2020
                                    Complaint marked as Resolved 
                                    Flipkart customer support has been notified about the posted complaint.
                                    Verified Support
                                    Feb 02, 2020
                                    Flipkart Customer Care's response
                                    Hi, We are sorry for the trouble caused. We would like to let you know that the 10 day replacement policy is applicable only if the delivered product is damaged, defective or not as described on our website or app. We're sorry to let you know that the seller does not offer an exchange for and hence, won't be able to fulfill your request. Click this link http://fkrt.it/sDargyNN to know more about cancellations and returns on Flipkart. Your understanding is appreciated.
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                                      M
                                      Manaswini Patra
                                      Feb 2, 2020
                                      Resolved
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                                      Resolved

                                      Address: 946/3, Bhimeshwar ln 19 old town, Dhenkanal, Odisha, 751002

                                      Flipkart and ekart epitome of worst customer service experience
                                      Never ever buy a mobile phone on Flipkart with exchange of old mobile. Amazon is better that way.
                                      I dun know who ideates the services of flipkart for orders with old mobile exchange services, but they are pathetic.
                                      I ordered a phone on flipkart on offer with an exchange of my old mobile phone. The delivery man Bibhu Swain from ekart gautam nagar called me just once and as I couldn't receive he failed the delivery attempt without trying again. I called him and requested for delivery. That guy came checked my old phone and said there is a dent and I need to pay extra. Having said that there is a dent on my fone he updated on the app that there is damage on my fone. I repeatedly told him that dent is different than damage and for dent I have to pay less so why is he falsely updating the product as damaged when it is not true. But he did not listen. I told him that I am not happy with the price and he said that I may go ahead and raise a customer complaint on flipkart but no action will be taken. P.S. he was true. Flipkart's business depends on the mood of the delivery men. Having said that the delivery guy left without offering me an option to pay the extra amount instead of exchange and without informing that if I dun take the order, it will get cancelled and there will be no reattempt. He just left of out the blue before I could understand anything. On calling him later today that I am ready to take the order and requesting him to come for the delivery today itself he promised me that he would come tomorrow for the delivery. He just lied to my face that he can reattempt delivery.

                                      I then went to ekart gautam nagar and insisted on paying by cash the rest amount and taking my product. But they did not give me the product. They had all the recording then heard the recording about lieing about the possibility of coming back for delivery and how the guy accepted that there was dent and still he marked it as damaged.But they took no consideration in giving me my product . They did not even try to make exception.
                                      Meanwhile on flipkart I talked to multiple flipkart customer care executives, some saying reattempt will be done, some saying there is no reattempt for orders with exchange. Some customer service executive saying something and confusing people. Wishmaster will cancel the exchange and these people will not even confirm if we still want that order by making full payment. But for small bottles and clothes they will call several times before they cancel. This is their business model. They will keep confirming several times for products of 1000/- but leave an entire delivery to the mood of a delivery agent for high end products, the cost of which can be 100000/-. They themselves are not sure about the policies and whether there can be an exception. They have learnt not how to make exceptions and serve customers when their people are at fault but just to show fake empathy to customers like losers.
                                      Now the discount is not there and I am not able to avail the offer anymore without any mistake of mine and an incapable delivery agent, incapable customer support nd inconsiderate delivery partner.
                                      Why should I pay extra and reorder the phone.

                                      Strict action should be taken on ekart gautam nagar and it's delivery agent Bibhu Swain and flipkart.
                                      Mar 9, 2020
                                      Complaint marked as Resolved 
                                      Flipkart customer support has been notified about the posted complaint.
                                      Verified Support
                                      Feb 03, 2020
                                      Flipkart Customer Care's response
                                      Hi, We are sorry to let you know that your order for the product 'Apple iPhone XR ((PRODUCT)RED, 64 GB)' has been canceled due to unforeseen reasons. We request you to place a fresh order. However, the seller has completed the refund on 02 Feb 20 and will be reflecting in your credit card by 06 Feb 20. Your kind understanding is appreciated. This is not something which we would want you to experience and have shared feedback with the courier service provider so they can put additional measures in place to ensure this kind of mishaps. Your understanding is appreciated.
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                                        Mohammed barkath Ulla
                                        from Tiruchirappalli, Tamil Nadu
                                        Feb 1, 2020
                                        Resolved
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                                        Resolved

                                        I had booked redmi 7a in flipkart through exchange offer your executive cane to my place examined my old device and openly he rejected i had call with his senior and he was like very rude to me is this the way you treat your customer.

                                        And he not picked up my old device unfortunately i had to take my new phone with full amount.

                                        Now i need solution to this & i can’t keep my old phone any more
                                        Mar 9, 2020
                                        Complaint marked as Resolved 
                                        Flipkart customer support has been notified about the posted complaint.
                                        Verified Support
                                        Feb 03, 2020
                                        Flipkart Customer Care's response
                                        Hi,

                                        We are sorry for the trouble caused. We're writing to you about your Redmi 7A (Matte Gold, 16 GB) with order ID OD[protected].

                                        We understand your concern regarding the exchange product. We're sorry for the trouble you had to go through.

                                        Kindly note that the exchange guidelines are set by the seller and stringent instructions are provided to the Wishmaster to check the exchange product in every possible way.

                                        As per the records, the exchange phone was denied by the wishmaster as your exchange product did not satisfy the seller's exchange guidelines.

                                        We understand that this has not been your best shopping experience. We have shared your feedback to the seller and the courier service provider so that they can put in additional measures in place to make your shopping experience a delightful one.

                                        We completely understand this isn't something we would want you to go through. Please be assured that every step is taken to avoid any such incidents in the future.
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