Flipkart Complaints & Reviews

Sent so many escalation mail till now no resolution provided. Delayed more than a week. Still replacement pending. Price also come down.

Getting call from escalate team but assuring to issue will be resolved on high priority.

No priority provided or no compensation provided.
Price also come down. I am losing money.

Kindly initiate refund. We are not interested for replacement.
Cancel...

Sir flipkart is again cheating me as i ordered two stole but they were defective and when i tried to return the product they are not giving me an option to return it as they are saying the product delivered was in intact condition but the truth is that the product was defective. I request you to kindly help me as i am not able to return the defective product.

Main issue:
Ordered for 2 lehengas from the seller - safina collection through flipkart. Received a single packet on 27th nov, which had a bill stuck on it stating that there should be 2 lehengas in it. There was only one. There seemed to be no tampering with the packet and i asked for refund. This has been pending and i am repeatedly getting messages, stating that "we'd like to let you know that your recent order has been cancelled as our systems have detected an unusually high number of returns in your purchase history. This would also mean that you will no longer be able to login to your flipkart account."

This missing piece is the second incident with the same seller. Earlier also, i had ordered 2 lehengas of the same size but received only one. There seemed to be no tampering with the packet and considering, it was plain human error, asked for refund of the missing one piece. This was duly issued.

I have faced this issue of a single missing piece about 4 times with flipkart in the last 2-3 years and had initially not given much attention to it but after 2 consecutive incidents with the same seller, i raised a complaint against the seller but there has been no answer to that as well.

Attempts at contacting flipkart:
1) i have tried contacting customer care through phone multiple times but as my account is blocked, they have washed their hands off and asked me to contact through email.
2) the email conversation gets me the standard reply mentioned beforehand. Also, the issue is always shown as resolved even though there isnt really any resolution.
3) finally, i got the email address - [protected]@flipkart.com, from the customer care manager for escalation of issue but the delivery fails saying that the mail address cant be found. On calling the customer care again, i was told that this is the email address and there must be some problem with my email account, which seems absurd.
4) i also found the seller's phone number through other portals and contacted him. He said the fault is not at his side which may or may not be believed but the end issue is that twice i got only 1 product, when i had paid for 2, from the same seller, and through flipkart.

Interestingly, even if my account is blocked, i am able to place orders and return the other items that i had previously ordered. The only place where i am facing issue with the blocked account is the refund of this missing piece.

The details of the order are:
Order id: od[protected]
Price of one lehenga : rs. 539

Secondary issues: i also had missing pieces with an order placed to click corporation (Seller) through flipkart.in this case, i was earlier not given an option for refund and was offered replacement which i was not okay with. I had ordered blankets for gifting purposes during diwali time and another shipment would have reached me only after diwali. I was told that they will send it before diwali and i agreed. Finally, the shipment couldnt be delivered and i was told that i will have to return the other pieces if i had to get a refund. I returned the other pieces and got the refund for the same. The refund for the missing pieces was a long-drawn affair but it did finally come.

Also, some of the other pieces delivered by this seller didnt match the description mentioned on the site and for this as well i had raised a complaint with flipkart but there has been no response on this also.

I ordered 2tempered glasses for my 2 rog 2 phones purchased from flip kart...but among them one glass was delivered broken. i raised many complaints and call back but no response from flipkart.
i purchased flipkart assured product at high cost for quality purpose. but product is damaged.

Order no. Od[protected]
Ordered this television on 17th december, received and installed on 19th. Kudos to flipkart for the fast delivery and installation. But the television is a disaster. The panel used is of poor quality. Now the television is restarting randomly while using. Pixelated picture quality, colors are poor and over saturated. Picture flickers is a highly detailed video. Tv is not in a usable condition for me at the moment. I want a refund not a replacement.

Sir i purchased led bulbs through flipkart but when i recieved it bulbs are not in working condition that's why i did return on november 25 2019 but return period is dec 05. They won't pickup my product within dec 05 then they started saying lie and keep on postponing my problem to dec 19 they told dec 19 we will solve it but they don't resolve my problem now suddenly cancelled my return

Delivered wardrobe material is very poor and lock of wardrobe is broken. I return it through application but every time technician assign for visit and check the issue. But only one time he come and some capture picks of wardrobe and send to seller. After that they reject my return so i return it again but reject again and again for my valid reason it worth rs.5031. It is not small amount to bare so that i want money back.

I have created flipkart account two years back with a mobile number [protected]. A few months ago i lost my mobile phone and the number.

The main problem is when i tried to update my new mobile number, the otps are being sent to both the new number and the old number. I got the new number otp and account password, but the otp of the old number cannot be entered as i lost the number and i don't have it. This is making me unable to change the mobile number.
Please do suggest me to update my new mobile number to my flipkart account.

I brought two sets of bra for 1780 each and i paid 3560 rs but when i open the parcel there was only one sets of bra. For last 15 to 20 days i calling and writing to customer service of flipkart. They always give scripted version of talk in phone and chat and first it was told 16matter is sold then 20and now they telling because i didn't send id proof so i will not receive then again told them i gave them id proof through email now again i sent is proof now again they telling me to wait till 23 and not guaranteed any positive reply.

Sir/Madam,
I bought a Mobile phone “Realme 3 Pro”, From Flipart.com, and this device was delivered to me on 17-Dec-2019
Through my flipkart account [protected]@gmail.com, and mobile [protected]
I especially bought this device to run Asphalt 8: Airborne game with high graphics setting as they mentioned on the sellers page on Flipkart that “This device can handle heavy graphics games”
But I came to know this device can’t run the Asphalt 8: Airborne game with high graphics setting
Many other users also who using the same model as this item also said the same complaint on one of my videos on YouTube which is about the unboxing of this item
Now this device is completely useless to me since this device is not performing well as they wrote on their sellers page on Flipkart
After I talked with Flipkart customer care, and after following all the instruction still the issue with the device not fixed and finally, they rejected my request also they now restricted me from submitting a return request for this item

Since because of faulty information’s provided on the seller website, since this device not performing as per what the seller stated on the Flipkart site, and since because this device is not useful to me anymore, I want to return this item and get the refund for the item

Please have a look on the below YouTube video which I originally recorded about the issue with this device
https://youtu.be/zeB1c7RllJw

Kindly do the needful to return the purchase and get the refund for this purchase

Thankyou

Hi,
This is second time I'm reaching to consumer forum. I have ordered a product Lookmantha Fridge mat on 02nd December and received it on 05th December. However, I have made a replacement request for same product due to the product damage. So once the product is taken by the delivery agent on 07th Dec, I got a message that my replacement product got delivered on 10th Dec but I didn't get still. I have given the complaint on same day on this issue, however Flipkart never taken any serious action on this as of today 19th Decemeber (almost 15 days of wait).

Here, one more thing I want to highlight that, the courier service name Delhivery which is partnered with Flipkart having very bad response and, my home is just 2KM far from the logistic store, but they never delivered the products at door step.

I have been faced this problem so many times and given complaint to flipkart but there is no proper action was taken.

Please help me on this issue.

I'm anju. I already purchased some products from flipkart like apple ipad pro32gb, samsung galaxy s10, sony bravia w800f 108cm, lg 308l frost, apple iphone 11 on november 14/2019. But till today they have not delivered my products. I want to know about the reason why they are not delivered my order. I already paid for these products. I losed my money. Please help me

ORDER NOS- OD[protected]
DATE OF TRANSACTION-27TH OCT 2019

AMOUNT Rs 11259

ORDER NOS-OD[protected]

I had ordered through flipkart, vide ORDER NOS- OD[protected], DATE OF TRANSACTION-27TH OCT 2019, AMOUNT Rs 11259 and paid the full amount through my SBI credit card.But the order was somehow cancelled.

Then again i had booked order for the same product, vide ORDER NOS-OD[protected] and paid the full amount. My order was processed.

But the amount reversed (for the first cancelled transaction)by flip kart ( as they are telling ) was not credited in my SBI Credit card.

I have purchased Kingdom Shoes Kingdom Shoes_LB792 Mocassins Casual Shoes Loafers For Men with order ID - OD[protected] from Flipkart

On use of first day itself threads are started opening. On contacting CC got the below response from 2 ppl
1. from APROVA SAXENA
We understand your concern and sorry to hear that the product 'Shoes Kingdom Shoes Kingdom Shoes_LB792 Mocassins Casual Shoes Loafers For Men' of your order 'OD[protected]'.

As discussed that since the product was delivered to you on December 10, 2019 and it and it is a used product.

Due to this, the seller will not able to fulfill your replacement/refund request.

2. From Haresh Manith Kumar

As per our telephonic conversation about the pickup for your order OD[protected] for Shoes Kingdom Shoes Kingdom Shoes_LB792 Mocassins Casual Shoes Loafers For Men but have not been able to complete as brand box is not available seller can not complete.

As you can check in the website Return policy also:

U ppl are looting money i am getting 2 different responses & how r u selling use less products

Hello,

Recently flipkart has blocked my account which is very bad thing they have done. I used to buy a lot of things from flipkart for me and my family but now i am unable to access my account when i contacted flipkart support they told i will never access this account again for account security. I wanted to ask flipkart why did they block my account even i did not do wrong things. I have 1238 super coins left in my account and there are several bills and other details of past purchases how do i get them all.

That’s really embarrassing how they fooled the customers and took their access with themselves.

Kindly open my account.

My email i’d is [protected]@gmail.com

Smartbuy bluetooth 6w speaker product not working properly & got bad

Please help me to solve it
I have registered a complaint about smartbuy 6w bluetooth speaker, complain id is 10909100, not provided me any service nor any messages, they said it will be solved by 28 november but not happened!
And no message nor any update from service center, they are saying that ur issue has been resolved, & they closed my case without solving it, and no any kind o[censored]pdate, how they do this ❓
When i called customer care on 3 december they said please wait till 8th december it will be replacement, but not happend,
When i call again after waiting they said your case has been closed, due to none service able area, and in this area product is being delivered by flipkart very easily,
Then i complained again what to do now, they said please give us your current address it will be delivered here, i gave him, they said please wait three days it will be solved,
After that i called again they said nothing is updated like that & again i said to him what to do, they said i have mentioned your issue, it will be fixed but note fixe, and no any kind o[censored]pdate from beginning to till now,

What type of service you're providing❓everyone is giving different information, everyone's information is very different than each other, what type of service ❓
Nobody is clearly saying real matter, i have fed up this type of service, what to do now, please fix it as soon as possible
And give me a chance to shopping on your products, if you will do this nobody will purchase your product,

After all this the agin generated new case id 11234006
They are saying ur area is not seevice able, but there is all serving is going on by flipkart, flipkart smartbuy brand saying contact flipkart, after contacting flipkart said we provide only return policy period after this all warranty will be provide by brand we can't do anything, contact brand,
And customer service not providing proper solutions they making us fool from more than 1 month passed, they say ur area is not serviceable, it's totally fake update by brand,
Please help me out
I hope you will fix it firstly & you will provide better service for better future, and give me updates what happening
Thank you
As for the asked latest address i have send already to brand service

I have ordered a product in flipkart on 5th dec and commuted to deliver on 10th. Till today they have not delivered product and they are keep pushing the resolution date. Its really painful to talk to your customer service everyday. Even they don't have any information on the issue status. Kindly please help me to cancel the product and refund the money back. I am really sorry for order the product in flipkart. Will not repeat this issue again in future. Thanks

Order # od[protected]

Few days before i ordered a watch by guess. It was mentioned that i will be delivered by 8th december at any how, but i didn’t got the product on 8th so i called flipkart twice ever thrice than at last my ordered got delivered at my office on 9th december.
As i opened the box, even outer box seemed to be opened and when i opened so i saw that the product was totally different. I made a return request on 9th but didn’t received any response 16th december as promissed.
My order if is od[protected] on 17th december i got call from flipkart that they need my residence address as they not pick up from my official address the on the same day ekart executive came for pick and and took my product. I received the sms for the same in the evening. I hot call from ‭[protected]‬. I am attaching screenshots for the call details and pick up message.
My issue is this that its been two days but i haven’t received my refund yet i am soo much sad that why the i shopped from flipkart its a big traitor company and you guyss are theifs.

Hi team,

This is regarding order that i have placed through flipkart.com. The product is already paid and product is not delivered. When i called customer care for status they don't have sufficient details to provide. Product status shows dispatched but there is no responsible behaviour from flipkart team.

I mentioned that i have to leave city today evening and no one will be available to recieve order but no one is taking care of it. Order is commited by flipkart to be delivered by 18th but it's still pending. Request you to please look into the issue.

Best regards,
Kaushal doshi

Placed order in flipkart for bpl vivid series 80cm (32) hd ready led tv (T32bh23a/t32bh33a/t32bh30a) order id od[protected], delivered on sun, dec 15, 2019.

17th december 2019, technician came for bpl tv installation. Technician told us, the box looks like re-packed and some accessories were missing in that box (Immediately informed with flipkart customer care).

Installation was not done. But the technician told us "the call will be closed". I was surprised and later we found that tv is looks like used one and two different delivery addresses were pasted in the box (First one in the name of kamaraj dated 13th october 2019 and second one loganathan dated 15th december 2019).

Actually the product was under flipkart assured but received used one with missing accessories. Very bad experience for us.

I tried to reach customer care (More than 10 times).
Customer care executives & escalation team member are not ready listen and not ready to help, worst support.
They are not ready to take action for this issue and they avoiding and dragging. After several call finally received a complaint number in[protected]. The executive ask me to call after 24 hrs.

We trusted flipkart and placed order.

*
Escalated for replacement or refund but received installation completed mail.
Without installation i am getting installation completed mail from flipkart, even after several calls and emails.

Kindly do the needful to get assured product

No proper response till now. We already given our old television (Availed replacement). Received used product and installation was not completed. Some executive from bangaluru given commitment to completed the issue with 24/48 hrs, till now no response.
After chasing with customer care, they arranged technician visit on 21st dec. Very bad support.
You are aware that it was very hard to spend time with out entertainment (Televison) in the evening.