Flipkart Complaints & Reviews

Order Id-OD[protected]
Return Id-[protected]

i have ordered a bed from flipkart, after a day installation guy from jeeves arrived and outsmarted us to somehow put small accesories into his bag (accesories like plastic legs for support and caps to hide the screws) and even took away the manual with him.

the installation guy said that those accesories wont come with the given bed and we need to buy separetely in the market, where the fact is that such accesories wont be available in the market.

he wanted to sell such accesories to us hiding from the package contents we recieved.

this issue has disturbed my routine life to a great extent, effecting peace and harmony in my home.

as a customer are we supposed to be attentive while someone is installing the product or is the installation guy supposed to show some responsibility to perform work for what he is trusted by customers.???

I request to penalise the installation guy for his breach of trust

I ordered Redmi k20 pro, with exchange offer worth Rs 4950 for my old Redmi note 4.
Now on their site its clearly mentioned that if your phone has any color chipped off or a crack on body or any other cosmetic damage the exchange value will reduce which i am totally fine with.
But they will refuse the exchange if :
1) IMEI doesnt match to what you entered while ordering the phone
2) Phone doesnt turn on
3) Brand/Model is different than what you entered
4) iCloud or MI account should be removed

Now i had a little paint off the side corner but everything else was in mint condition. And i passed all conditions which could have lead to rejection of exchange.
But instead of reducing exchange value the delivery guy outright refused to collect the phone and cancelled my order himself.
When i contacted flipkart customer care they said its the delivery guy's (they also call him wishmaster) wish to accept or reject an exchange phone.
But thats no where mentioned in terms and conditions.
Its like false advertising. I dont know what to do now.
Registered email - [protected]@gmail.com

Not able to return my order from last 5 days some technical problem occurred, and I want to return otherwise the return date will be expired. Plz solve my problem fast I don't want dis product so I can return my product fast I am attaching error picture which occurred

Hi all,

I have placed the order id: od[protected] and seller retailnet, from last week flipkart logistics disturbing to me for product. They did not attempt to deliver to destination and given wrong information. As discussed with customer care flipkart logistics cancelled the product without any information. Customer care said due to escalation product has been cancelled because of once order cancelled then no need for further escalation. You people just playing with me as well as mentally disturbed and harassed to me. These are stupid service not acceptable. You have to delivery this product by hook or crook. You cannot play with customer.

I am waiting for product delivery.

I ordered a noise colorfit smart watch, which was delivered damaged and the charger was missing. When i applied for refund, the first time pich up guy cancelled the refund and told me the request was not proper, so i called flipkart helpline and asked their executive to request for refund, he applied and the second time pickup guy didn't even came to my home, he just called on my number and told that this time also request is not proper, wherein it was their executive who filled my refund process.

I had requested a book ikigai vide order no. Od[protected] on dec 28, 2019, that was to be delivered on dec 30, 2019. I paid rs.325/- for the same through my credit card via my mobile.

I did not receive the book on the said date, but instead, received a message that this delay in delivering is due to unforeseen circumstances.

When i visited 'my orders' section on flipkart to track this order, i found it not even listed there for me to track. I don't know if i have become a victim of fraud.

Please take immediate action on the same.

I have bought redmi 8 that was delivered to me on 15th dec 2019. On very next day i am facing hanging and freezing problem. So, i have submitted replacement request twice (On 24th dec and again on 27th dec 2019) but it got rejected both times after technician visit without providing me complete information and prior notice.

Although it is a new set and got freezed and hanged in technician hands.

On 30th dec 2019, when i talked to customer care against rejection, they did not provide me right update. While on talking on 31st dec i am told that a resolution team will consult you on 2nd jan 2020. When i asked for update notification, they clearly rejected that i will not receive any update regarding this.

I was ordering a realme c2 on flipkart. I filled out everything. Then i chose to pay using phonepe and the bank paytm payment bank. The amount has been deducted from my account but the order was not placed. I have the cyber receipt as well. I send an email to flipkart and got no response. I called at the toll free number and the ivr gave an assurance that i will get a call back. Still no response. What should i do?
I am really frustrated please help me out. I contacted multiple time flipkart customer care service but got no solution till now.
My register mobile no. - [protected]
Address - m/s. Dinesh traders, khutar, dist - singrauli, m. P

Dear Sir/Madam
I had purchased flipkart Smart by electric kettle with order number -OD[protected] by flipkart on dated 18/12/2019 with pre book offer by paying 50 thought payphone and also final payment of rs 465 made on dated 21/12/2019 by pay-phone inspide of in the time for delivery RS 465 collected by your agent/partner because COD 465 printed on my ordered item so my family member pay this amount in cash.
After that I call in customer support number several times but only they for next day no any actul suggestions provide me.

I Ordered this item with this ordered id OD[protected]
and now i could not able to cancel and from the first day i am trying to contact them but i am not able to reach them out and they are now saying you have to take this order.
In their app one error message is generating while cancelling the order or write to us.
and while placing the order i didn't get any such notification.
still its not their.

My order no is OD[protected] i had ordered a real me x2 on 20 dec but Flipkart delivered a brick inside the Flipkart packaging i am complaining about it to them so many so maany times but they aren't taking any kind of action they are giving date again firstly they promised 27 dec then 29 then they are giving 1 jan please help!! Asap they took my money and now refusing to refund please help me

I have ordered a mobile handset through flipkart named Samsung Galaxy Note 9 128GB on 22nd december 2019 and the product was delivered on 27th december. When i unboxed the product i made a vedio of it(in the vedio one can clearly see the void seal written).During the unboxing i found that the factory seal was tampered and void seal was written on the box.Hence the product provided was either a refurbished product or an used one.The phone had a scratch on screen and had some technical defects.When i requested for refund, the flipkart service team is not confirming the return or replacement and arguing that the phone is not refurbished even though it has tampered factory seal. {The order ID of the product is OD[protected]}
I kindly request the authorities to look into this matter.

Hi,
On 10th Dec 2019 at 16:32 hrs we have ordered online thru one LG Bluetooth Home Theatre from Flipkart.
On 16th Dec 2019 we received the product, When i received, they package was damaged condition and not proper packing way, And I asked the shipping courier boy about the packing but he didn't respond.And inside checked we received wrong product Sony brand. Immediately i informed to Flipkart help center, they are suggested some steps we follow all steps and we shared my all government id proof.
But still not clear my issue.Again we contact to Flipkart help center but the team was not responding my call/mail.
They are cheating with me.
please enquiry this issue and Provide proper justice.Thanks.
My order number:OD[protected]

LG Led purchased after delivery 24 December LG care represtive during installation and demo comes Panel show many line's and damaged. I apply return on 26 December and flipkart say technician comes on 30 December and Please do needful action flipkart customer care say we did not know number?? How is delay possible from your side

I have purchased Samsung on8 mobile through Order ID: OD[protected] from Flipkart. My mobile is not working from last month as it has hanging issue for which I have reached out to customer service center (Having 1 year warranty period active) for resolution. I would like to escalate you that Samsung service center response is not up to the mark and not even taking care about this by stating that the IMEI number of my new mobile is already registered 3 years back with them and cannot provide the service for the same. I am wondering how come my new mobile IMEI got registered with the service center 3 year back when I had purchased it very recently(Just 5 months old). This has really been frustrating, irritating, since i have contacted Samsung service center multiple times in multiple authorized server centers with lot of patience but I could not get the solution by listening the same reason again and again why they can't provide service for me. Even I have reached out to flipkart customer care to address my genuine concern; as per flipkart customer care(Ms. Nandini) advice I re visited the Samsung authorized service center to provide me Job Sheet however they could not provide me job sheet by giving same reason job sheet can't be provided to device whose IMEI number is already been registered with them. I got fed up with flipkart as well as Samsung service center guys with this issue, how many times i should visit authorized service center which is more than 15 KM away from my home leaving my job and personal things aside. I am expecting at least some solution from flipkart this time, since I trusted Flipkart and purchased product; Now i don't have patience and time to work on this, its been more than a month nobody is caring about this. What kind of products flipkart provides to the customers. I feel this is one kind of cheating flipkart has been doing with old products having some fake product delivery vendors to trouble, fool the trusted customers. To where i should go for this, to whom should I speak, what kind of things i need to do, how many time i should reach out service center. This is completing annoying and not expected from such reputed company like flipkart. This is completely Flipkarts mistake because Flipkart has delivered me very old product whose IMEI number was already registered previously with Samsung service center. Now please do not ask me to visit Authorized service center again to get the job sheet. I am fully fed up, lost trust on you guys, Its your responsibility to delivery good/New products, If required you guys go ahead and get the job sheet from Samsung service center i am happy to provide the authorized service center details for your reference. I am expecting immediate resolution for my concerns and also i request Flipkart not to deliver fake products and trouble the customers. Now its your duty to take this issue ahead and work on the solution as priority otherwise i will be going to take legal steps. Take your old mobile and refund my money if you cant resolve this. Hope you understand my situation, i could not sleep properly because of this hassle situation which is frustrating me every day a lot. Its my hardcore money invested for product and time which i spent visiting Samsung authorized service center multiple times which you even can't pay for it. Shame on flipkart and expecting at least some solution quickly.

I had a very bad experience with flipkart game zone. I used to play flipkart games regularly and used to win occasionally through snake smash.

Suddenly one day while opening game zone i got an error message stating "we encourage fair play with respect to our terms and conditions". I seriously was very disappointed. Upon contacting customer care they claim that it is sellers authority to remove customers based on some terms and conditions.

The terms mentioned by them are very generic and state that seller has sole responsibility over disqualifying a persons account from game zone. I feel the seller has some internal bots to play these games and are just cheating and preventing people from winning.

Me being a loyal customer and a flipkart plus member, am very disappointed as i am not getting any proper resolution from flipkart end as their customer service teams blindly says that they dont have authority over the same and cannot help.

Kindly help regarding the same.

My account is registered through the following mail id [protected]@gmail.com

Dear sir/ madam,

This is inform that you i am order your company filp-cart for exchange offer of redmi 8 mobile in replace of sumsung galaxy j7 6 (2016). And i am also paid rs5084 & 100/- rupees of delivery charges but your non technical and non specialized delivery boy tell me your sumsung j7 mobile back cover is lose so i tell you know about sumsung mobile have a battery slop and sim card slot so please tell how i insert the sim and battery without open back cover your delivery boy take rs.1350/- as a fraud money charged me i challenge all mobile company they will point out any default of my sumsung galaxy j7 2016 edition. So kindly resolved my problem and otherwise i will be legal action against your company and also registered in consumer court. If your not resolve my proper solution.

I am attached my sumsung galaxy j7 (2016) photo for your information.

Surendra singh
M no.[protected], [protected]

I was banned from flipkart yesterday without any reason.

I was playing games in gamezone since october but flipkart had no issues with that. Suddenly out of nowhere they banned me yesterday without any reason.
Even customer care number is helpless, they reply you “you didn't play fairly that's why you're banned”. I asked for the reason but they got none.
They just mean to ban someone for playing good.

Even senior executive is helpless, he replies the same. Not a single of the customer care executives have told me a reason for banning me.

They have no reason to ban me at all. I was winning prizes occasionally since october. Atleast they tell me a valid reason, was i cheating somehow.
If winning something is cheating then why have you made a gamezone. Someone will eventually win that game of yours.

Atleast tell me how to remove my ban or something reasonable about the ban.
I loved to play games on flipkart, you just banned my email and even my phone.

I was playing "guess what" game on flipkart and on the first chance i lose and for second chance i shared gamzone link on whatsapp but when i returned for playing since then it is showing a message that

"we encourage fair play in line with our terms and conditions"

I tried rebooting phone, re-installing app but it is not working out.

I also contacted the customer support even they don't know what's wrong

From few days i am not able play game in flipkart game zone. And this problem was arise when i was login my second id for check some product, but aftet that when i am login my id then i am not able to play the game in flipkart game zone and this problem is arise in my second id also. After this i was complain in the flipkart but still my problem is not solved.