Flipkart Complaints & Reviews

Iam writing this for 3rd time about my concern since my problem is not solved from the reputed firm like flipkart. It is very unfortunate to say that the response from customer support of flipkart is very poor (Am saying since i experienced it). Every time you people say 'your problem will be solved and please rate our conversation'.. I dont know for what purpose, we should rate..
Let me explain again my problem.. I have won several times in flipkart games during the months of september-19 and october-19. To be specific, i won 14 times '50 super coins' (Total =700 supercoins) and 'boat headset'. You were saying that the prizes will be given after a period of one month and waited. Meanwhile flipkart blocked my account from playing. I contacted several times (Almost 10-15 times both via telephone and via message. Please check history).
Every customer care executive say that the prizes will be credited within some days.. You just wait.. And lastly one person said that the date is november 15.. I waited and waited but the prizes didn't credit till now (16th nov).
Now, i wonder whether flipkart like a reputed firm/brand is conducting a scam through gamezone, because many of the winners through online had complained that their account has also been blocked after winning big prizes. Flipkart says 'they reserve the right to do anything'.
I request flipkart to resolve my problem and credit these small prizes if you are ready to give the prizes which you show as 'game prizes', otherwise please remove the game zone from flipkart.
Please note that amazon is also conducting games and there system is very transparent (At the end of the month they publish the winners and inform via email and phone and credit their prizes, while flipkart publish the result as soon as the game ends, but never credit at the said time.)
I am also attaching some of the proofs of prizes which i have won. Now, please don't say that my account details are not with your database.
Account details: [protected]
I expect a speedy and positive action at your end (After these 3 months). Please credit these prizes at the earliest and unblock by gamezone access. If i am not getting solution, iam ready to go to consumer court with all related documents to reveal what is going on in these online games of flipkart.

Thanking you

Sir/madam,
I was very pleased with the speedy delivery of flipcart but the return policy is not as good as expected because i bought two products with order id as od[protected] and od[protected] and got delivered on the repective dates that is 6th nov and 12th nov. But since i had an issue with the size, i opted for a return but till now nobody came for the pick up.
Its been many days i have been waiting for the retun, please help me out

I have ordered adidas sandals (Grey) color on 2nd nov 2019 through my flipkart app in my phone. I have made a payment as well. At the time of order, the estimated delivery date showed as 9th nov 2019. I keep checking the order status in my app. After 5th nov 2019 the status was not changed and its still showing as out for delivery. Then i called to flipkart customer care and they said they tried to deliver the product on 6th nov 2019 but i was not in reach. Hence the product returned back and stated as undelivered. Which is completely wrong and i never got such calls from flipkart on the day. I called them on 10th nov 2019 and i defended with them but they said they would take my complaint and will resolve it on or before 14th nov 2019. Then i called again and check the status on 12th nov 2019 again they said they would take my complain and resolve it on or before 15th nov 2019. I called them today (15th nov 2019) again and this time they have extended the date to 20th nov 2019. I have all their call recordings and status emails/texts.in my 2nd attempt (12th nov 2019) i have requested them to cancel my order and refund my money but they refused to do so and requested to wait until 15th nov 2019. Its really frustrating.

I have received the notification from your site 'deal of the day' on 12.11.2019 to my mobile. I checked the deals. That was 5 minutes deal. Then i have ordered mj photography for dell laptop. I have paid rs. 2799 through paytm for that order. Ordered amount reduced from my account (Rs. 2799). I checked my order list. But no item visible in my order list. So far i have not received any kind of acknowledgement regarding my order (Mj photography). So kindly return my money (Paid amount rs 2799)

I am trying pay my flipkart pay later due amount from last 66 days date. I have used flipkart pay later service before many times. I received the message "transaction was declined on the basis of risk check" (Attached in screenshot). Please advice how to pay my pay later bill amount. I am facing this issue from last few months. Please help me to get out from this issue so that i am able to pay my flipkart pay later due bill amount of rs 1500.

We had purchased nutrilite daily
Order id: od[protected]
Order date:[protected], 11:41 am amount rs. 1545/- but same amount double deduct my credit card on dated 10.10.2018
As per my credit card statement
Dated. 07.10.2018 flipkart internet priv bangalore rs. 1545
Dated. 10.10.2018 flipkart payments bangalore rs. 1545, pl do the needful and reverse rs. 1545

My name is SHIV SHANKAR RAJBHAR
Place open my account
I AM NOT sailing and my family personal use please open my account
My number [protected]
My name shiv shankar rajbhar
My gmail ID [protected]@gmail.com
Place open my account
Place...🙏🙏🙏...?
Please reply

I ordered a blanket on 3rd nov. It was delivered on time but was not the product that i ordered. It was other type of blanket. I requested replacement of it with the one i ordered mentioning that i "received a different item". But in replacement, i again got the same item. I contacted flipkart and they are saying that it cannot be replaced again according to seller policy. They want to give me a refund but that also through bank account and not by cash although my order was placed by the method of cash on delivery. I requested them but they are stuck in bank account transfer. And it's not my fault i'll not share them bank details. The seller has done the mistake then why should i suffer? One more issue occured today. One of my sisters ordered a frock and the delivery date was of today. It should have been delivered in morning. She contacted the delivery person and came to know that it is delayed by 2 days. Today (15th nov) is her birthday and she is very sad now. Her whole day is now wasted. The flipkart sellers are not working properly.

Product was delivered on 4nov 2019.
Installation date was given 7nov 2019.
But till now no action has been taken. I had informed flipkart executive s about the problem i had been facing what they did was just went on extending the dates.
If they don't want to install the product just let me know and take back the product.
I would go for another product. I don't want my time to be wasted due to there ignorance of...

I won flipkart snake smash game more than once but they don't give rewards . I contacted customer care they says about a "my rewards" section in "my account"in which the rewards will be shown. But there is no option like that on flipkart. Flipkart is trying to cheat lacks of people by giving them no rewards please provide a solution someone..

I ordered a product on Flipkart on 29th Sep 19, and the delivery date promised was 10th Oct, it's been more than a month since the delivery date has passed. and now Flipkart's customer support team is continuously calling me to cancel the order and reorder at a higher price.

The original cost of the product was 8500 when I ordered and now it's 10490, Now Flipkart is saying that they can't deliver this product, so i should cancel the order and re-order at a higher price.

its been almost 50 days my money was stuck with Flipkart and they are bluntly saying that they cant deliver.

kindly help.

Hi, we have placed a order from 15 days ago, when we have received the product than saw it was different that was i want. Same day we have mark parcel as returned, but no one come for picking the wrong parcel, had discussed with many times with your customer care office, but no one provided the positive response. If you can do something than i will rally appreciated

Hi,
I had ordered a butterfly rapid 4 jar 750 watt mixer on 01/10/2019. It has hardly been 2 months from the delivery date and the mixer is not working. There's some problem with the motor in mixer. Butterfly company has given a 2 year warranty for the product. I did complain to butterfly company regarding the issue, and they asked us to talk to flipkart.
I didn't not receive any proper response from flipkart customer care despite of calling them several times. I want the product to be picked up immediately and refund my money soon as possible or else i would take strict action against the company legally.

Hi,
I had ordered Butterfly Rapid 4 jar 750 watt mixer from flipkart last month. But it is not working now. Please can you refund our money or give solution to our problem.And they are not responding properly.It has been only one half month is got over and the product is not working they are giving any solution this problem and we want refund.

#flipkart very big fraud company.. Filpkart seller #retailnet a very big fraud with me.. 33999.. Plz don't by any products to filpkart... All buyer by all products to #amazon... I #proof it my product is #dublicate bt filpkart only give me date to resolve my problem but not solve my problem... I #complaint to filpkart #befor 19 #days.. Bt not solved my problem.. All buyer plz don't buy to filpkart.. Bcoz your money no safe hear... It's my request all o[censored]h..

Pl refer to the trailing mails.
It is highly surprising that instead of resolving my issues my account has been blocked by flipkart.
Even after sending justification mail to customer care team, they are resending same message again & again (Your account is blocked due to multiple order cancellations).
My issues with flipkart still remain unresolved. Pl refer to issues already taken up with customer care team:
1. Order for 5 kashvi sarees:

We ordered 5 kashvi sarees in oct sale as per the details below:
Ordered received missing defective
5 4
(All different colours than ordered) 1
(1 out of 5 not received) 1
(1 out of 4 received defective - torned from end)

While 1 missing saree was delivered after request, replacement request was raised for 4 sarees which came in different colours. These 4 sarees were replaced but again with some different colours (Not what we ordered).

Missing request missing received
1 1

Replacement request replacement received
4
(All different colours received) 4
(Again some different colours)

Instead of again getting into replacement/refund circle we accepted the wrong/different colours sent to us & thus issue was closed, though leaving us dissatisfied.

2. Order for prabhas woven, solid kanjivaram cotton silk saree (Pack of 2):

Ordered received replacement request replacement received
Set of 2 sarees set of 2 sarees
1 defective having ink marks both sarees
(As per flipkart procedure as both came together) both sarees
(Both ok after replacement)
As per the details in above table, set of 2 prabhas sarees were ordered during october sale & i found defective (Having multiple ink marks). Replacement request was raised for both the sarees because system took request for replacement request for both sarees only (As per flipkart procedure). Replacement sarees were received & found ok, but it was an unnecessary trouble to us.

3. Order for 5 ananda sarees (Animal print): biggest issue:

We ordered 5 ananda sarees (Animal print) in oct sale as per the details below:
Ordered received missing
5 4
(All different colours than ordered) 1
(1 out of 5 not received)

Missing & replacement request was raised after which 1 missing saree was delivered but no saree was replaced:
Missing request missing received
1 1
Replacement request replacement received
4 0

We again called flipkart team & requested for replacement of other 4 sarees. After the request, all these sarees were picked up from our house (This was done around 1 month back) but nothing was delivered along with the pickup & till date.

Replacement request item pickup by courier items delivered at the time of pickup
4
(All different colours received) 4
(Although items picked up against replacement, nothing was delivered)
0
(Issue pending)

We again called flipkart team & requested for delivery of balance 4 sarees which is still pending till date. We raised request for refund but it is also still pending.

Meanwhile we placed another order as follows & another mess was created by flipkart team & delivery team as they could not handle such high no. Of orders:

4. Order for 2 rupa thermocot top-bottom sets & 1 rupa thermocot paijama set:
Other orders were placed as follows which were again not as per the specifications mentioned on website. One of these orders is still not delivered:
Ordered received under size refund requested refund processed
2
Rupa top bottom thermals 2
Rupa top bottom thermals 2
Rupa top bottom thermals 2
Rupa top bottom thermals 2
Rupa top bottom thermals
(Issue resolved)
1
Rupa thermal paijama set 0
Thermal paijama set
Not received not received not received
(Issue pending)

Mess up in sl. No. 3 & 4 together:
(Ananda sarees animal print replacemet & new order rupa thermal paijama set):

Delivery executive came to deliver 4 items (3 ananda saree replacements + 1 new delivery of rupa thermocot set)…. We know this because it was mentioned on one of the packets.

He thought 4 items which he has are 4 sarees and asked to deliver those 4 sarees only when we hand him over sarees available with us, which we did not have as they were already picked up 1 month back.

He did not deliver the package to us. We asked for thermocot paijama but he did not gave it to us as he thought it is saree……….. He was so illiterate.

He gave mr. Amit kumar’s no. ([protected]) who was ekart head of final delivery centre.

Mr. Amit cleared out doubts. He said: sarees are in “replacement mode” & not “delivery only” mode, so they can be delivered only when flipkart team changes it to delivery mode.

Even after repeated calls to flipkart team & requests through app, flipkart team (Including floor supervisor) were not able to change the mode of delivery. Flipkart team clearly confirmed that they have received the sarees which were picked up from our house 1 month back.

One thing was clear that there were only 3 sarees & 1 was missing.
Secondly new order for rupa thermocot paijama was also not delivered.

After getting fed up from the issue, i raised a refund request but till date no refund.

Over & above, the executive who took refund request for 4 sarees, made a wrong refund request for some other ordered sarees by us (Ananda saree geometrict print)……this mistake was only for 2 sarees, for other 2 sarees refund request was made against the correct sarees, i. E., ananda sarees animal print.

Wrong refund request got rejected as those sarees were already delivered to us.

Before we could place refund for rupa thermocot paijamas, my acoout was blocked.

After calling customer care team, they said we could not access any thing on our system & asked me to wait for 3 days. After 3 days, i got a mail from flipkart that my account is blocked.

Even after sending justification mails to customer care team, they are resending same message again & again (Your account is blocked due to multiple order cancellations).
I feel harassed & demotivated even after shopping of items worth lacs at flipkart & after so many years of association.
As a result, i am forced to escalate this issue to flipkart escalation team.
My further advice to flipkart is to prepare properly at all levels before conducting such big sales else it is causing unnecessary harassment to consumers. Even after repeated calls to your executives they do not understand & resolve the problem. Delivery executives fight with us.
Refund amount which has to be received by me may not be of very big value, but kind of harassment which we have faced is just too much. This is the reason i had to write such a big mail.
If your team fails to resolve my issue & provide me refund of 4 balance sarees & 1 thermocot paijama pair, with reactivation of my account, i will be forced to escalate this matter further to your top management team & bring it to consumer forum also.
With regards.

Nishant srivastava.
[protected]

I got the delivery (Mi note7 pro 4/64) from flipkart on 12th. Oct

Buyed for bithday gift as on 14thoct.

But its damaged (Display damage)

I registered a complaint on flipkart 14thoct.

Last 30days i called regularly to flipkart for same, upto now they said, "delvery not dispatched to customer so they cant take back,

Delivery team didnt updates the info..."

I waited 20days, their response same as from my first call. Last 10days i waited as.

Flipkart socila media team said we will refund and take so wait upto 5 to 7 working days as

Today i got a call from social media team, sir we try to refund it, but cant, we try try for replacemnt also, cant, try service centre for service the mobikea s like.

After a long 30days, i got a response like this

Real cheating

All call records i have,

Lot of sorry, asking 24hrs to 48hrs, we will solve this issue before the date on everytime as like...

Cheating only. Waited one month for replacement, now response got as

Plz take a action this fraudulent company.

Order id: od[protected]

Mi note7 pro

I ordered a croptop and paid by debit card of 589rs later on i cancelled it but didn't receive my refund till today.. My reference i'd is [protected] and my account number is [protected] they have told that they have refunded money.. It's bank fault of not reflecting money in your account.. Kindly refund it as soon as possible.. They r saying bank is not reflecting money in account.. Complaint to bank this case... Please solve this issue.. I will be highly obliged

I had ordered a smartphone of nokia model no. Is 5 blue colors, on 13 october 2018 in mid of july 2019 there was software damage occurred in my phone nokia gives 1 year warrante to their customers on behalf of that i complain to nokia for product issue and also ask them for resolutions this time i also called many times flipkart for my complaint against their product but they didn't pay attention to me.
After that nokia confirmed that this product was issued to someone else before you, and ran out of warrante so we can't assist you free.
It means flipkart sold me old phone on behalf of new one.
They are doing fraud kindly help.

I have order a Dell make I5 7000 laptop on 27th October 2019 on your website vide flipkart maha sale.pay.me 3.tk/lap.php. The vender is Soumen Stores order no[protected] and the payment through Paytm vide 2019102411121381181683003093976 of Rs.2199.
But till date I have not received my item.
Why after received the payment on date the materials is not delevered or the if not delevered, the amount was not credited to my account.
kindly rechecked and confirm the same at the earliest

my earlier complain case no
case_file_[protected].
How long should I wait for this. Reply me.