Flipkart Complaints & Reviews

On 6th august, my fkipkart account was blocked without any notice. After constantly calling them on 8th august, i was informed via email that my account was blocked due to a high amount of returns from my end.

To clarify, products (Women's western wear) had been returned due to size mis match as some brands are not consistent with sizing. However, all products were exchanged or returned as per return policy and literally within hours / minutes or maximum one day of delivery.

My greviance - due to my account being blocked i am unable to pay flipkart pay later dues amounting to approx inr 1200/- and i am unable to return 4 products amounting to approx 3600/- which had a 30days return policy (Which expired on 3rd and 13th september respectively)

After calling them numerous times (I have recorded conversations), on 17th september, i was asked to email the order id of the products that needed to be picked up for return. I did so immediately (See attached) till date all 4 products (Approx 3600/-) still not picked up.

What's worse is i am being constantly harassed by phone calls, emails and text messages from flipkart demanding that i pay dues of 4800/- failing which legal action would be taken!!! Today 11th oct,
They have sent me an email and text message informing that legal action is initiated!

All this when they are fully aware that it is no fault of mine and that they have denied me access to my account since 6th august

This has been going on for more than two months. They have caused me so much stress and disturbed my peace of mind.

Hoping y'all can help. I just want this agony to end.

Hello,
This has ref to above subject recently i have bought iphone 7 32gb black from flip kart which was delivered on 6th oct’19. Once i use black colour wallpaper i found that in left bottom side of the screen there is a green dot is showing and i don’t know whether it’s a manufacturing defect or not.

Request to intervene with the replacement as assured by flipkart during purchase.

Deepak bisht

I have ordered for redmi note 7 pro and received redmi note 7s, my order id = od[protected], in my invoice its written has redmi note 7 pro, but imei written in the invoice matches the redmi note 7s mobile which i have got,

I have ordered the mobile on 9/october/2019 and received it on 11/october/2019,

I see all other customers are having the same problem and haven't seen flipkart resolving there problem from so long,

Pathetic service from "flipkart"

I have raised the issue since day 1 of the order placed. I was being assured by customer care, backend team by calling me be aassured you will get the instant discount as this discunt was available on your order.

Cases were created but every time they are taking 24 hours to revert back... This goes on and now its more than 13 days without even any solution on raised cases.

Now flipkart started to close the case without any proper justification.
They are misguiding, bluffing me on my raised issue.

I order a digital camera nikon 5300 dslr model but flipkart send me a different model nikon 3500 model. Then i sent a return request to flipkart but flipkart rejected my request. Even flipkart blocked my flipkart account. My order id is od[protected]. Price of the my camera is 36021. Always flipkart give me a helpless information. Again and again flipkart rejected my return request.

This is the order m referring to: order id - od[protected].. I contacted you multiple times n told about the issue. Then you said me to wait for 2 days n you will contact me again. After waiting for 3 days you call me n ask me for my adar card, pancard, driving license, n all stuff, n tell me to wait for 7 days n then when u contact you after 7 days you guys just don't know anything about my issue.. Then i sent you my driving license. After you asked for more proof i sent you my pancard. And then you guys just dont reoly back to my emails or anything. You guys just try to fool us by making us wait for more time so that we may ignore or forget about the issue.. So cheap... Have some professionalism. It was my mistake to order from flipkart. We ordered one protein item first which i got for good deal n the product was very good. So i ordered one more when i needed more then i received a protein powder box with lumps in it. N when i complain you guys just say we can't do anything n asks us to wait n have more some times bring passes in-between n then you just forget about it... We are not going to order again from flipkart n will never recommend friends family colleagues flipkart. Other onlines sites are far far better... Total crap... We have sent my driving license and also pan card n then i'm ignored n don't have any update on my issue... This is ridiculous... It's been more than 15days n there is no resolution for my issue... This is completely unethical n nonsense...

I recently closed my flipcart account. Please reactivate my flipcart account. Now i want to login with my same email id and phone number. When i enter my mobile number in flipcart it is showing that account is inactive. So kindly please reactivate my flipcart account. I am expecting a possible reply from you. I expecting a fast response from you. Thanks

The advertised expensive mobile phone at a low rate, from which we booked a mobile phone which was priced at 3999, the payment details and payment details of the order are not being shown immediately after the payment was made in the payment option and our patium has cut money from and the payment deducted from the paytm has gone to the paytm account of a bhagwati general store...

The flipkart gamezone is fake they don't provide they don't give the rewards.
It's just luring customer to be activated on flipkart app.
I played a quiz game on 23 sept @8pm i won ambrane powerbank.
They told that i will receive by 9th oct my reward on my flipkart app itself from that day till today am continuously checking whether i received my reward or not.
I complaint to customer care on both mail and on call.
They told that i will receive it within 24-48hrs.
Now 48hrs have passed away till now they neither credited me my powerbank and nor my supercoins around 250-300 coins i won.
I have lot of others works to do.
Customer who are reading this i request you all also complaint so that the people who don't know about their scam may come to know.
What this flipkart is actually doing with their customers
Am complaining here for the last time.

Plz if there is any term and conditions regarding login with more than one account on same device to play game, show it on starting playing game terms and condition or make a banner above. Because if i have a single device that can run ur huge application without lagging and my sister want to play on same device too. They sent a bug on my device to make me stop playing games anymore. When i m opening game zone on flipkart app through my samsung galaxy tabs5e it's showing error. My registered mobile no is [protected] and [protected] plz resolve it as last time warning.

Order id : od[protected]
Item details : lenovo idea pad 330 core i5 8th gen - (8 gb/1 tb hdd/dos/2 gb graphics) 330-15ikb laptop
Received date : 10th august 2019
Product price : 40940/-

I received my order on 10th august 2019. I received dell laptop (Not in working condition) instead of lenovo. I found dell laptop in lenovo box (Lenovo box was not sealed) in sealed flipkart box. I had immediate register a complaint to flipkart for the same. 1st time flipkart executive register my replacement request and also complete the formality to select the reason for the replacement. The replacement request has been approved by the seller but the wishmaster denied to pick up and told me the selected reason for request was incorrect. So i again call to flipkart and discuss the matter, this time flipkart executive register my refund request and complete the formalities to select the reason for return request. Refund request approved by seller but again wishmaster denied to pick up and told me the selected reason for return request was incorrect and it will continue to next 4 times.
Following are the return request id which was rejected by flipkart.
1.[protected]
2.[protected]
3.[protected]
4.[protected]

After that so many times i called/mail to flipkart to resolved my issue but all the time i received a mail from flipkart saying your recent request has been canceled as our systems have detected an unusually high number of returns in your purchase history.

On the basis of false reporting of technician jeevas my issues is closed, i. E. Without resolving the issue, refund was closed. And jeevas technician assured me that your problem of bed will be resolved after holidays of durgapuja, on basis of his assurance i was waiting for resolving the issue, without taking my consent/feedback my refund the cancel. If it is not taken serious our issue then i will take legal steps as deemed to fit for me.in that situation i felt that i, a genuine customer was cheated by your company keeping me dark that your problem will be resolved after holidays durgapuja in west bengal.

By regards
M kumar.

Hello team,
I ordered attached product on 1st october'19 to gift someone and received defected product.
I raised complaint and technician visited twice.
The technician verified defected product and approved for replacement on 6th october'19.
From 6th october'19 the delivery status freezed @seller and for packing, but yet it has been not packed and move for next step.

I already missed to gift it on 3rd october'19. Now may i know can i get it before 13th october'19, which is maximum date of expected to delivered to me.

Also can i get any special reward for getting delay to delivered to me.

I just frustrated,
Uttam kumar dubey
+91 [protected]
Uttam. [protected]@gmail.com

This is really absurd from the flipkart delivery boy. They don't even take a fully functional small scratch phones for exchnage. What do you guys want a brand new phone in return. I ordered two phones with exchange and delivery rejected both of them. Both my old phone are in perfectly working condition and with original screen. Okay the phone have some small wear and tear, but it is a used phone, it is not going to be in pristine condition. I have purchased two phones from amazon recently and they just look for screen and blieve me those phones are in worst condition than these two well functioning phones.

I have ordered d-link router on big billion days offer 7 october 2019 and paid the money at the time of order and its showed delivered at 10 october 2019 but i didn’t received it. I complaint to customer care of flipkart they also saying its delivered. I told them if i recieved it why should i call you take my compalint and deliver my router then also they were giving miss leading information and try not to take complaint. I already paid for the prouduct it is not delivered to me and showing delivered on their website and also i got sms for the same. Please ressolve the issue my order id :- od[protected]

Dear team,

Reference to the order id od[protected] placed successfully on 04th oct, 2019 and shipped on 05th oct, 2019 but till date i haven't received my parcel. On the flipcart it is showing that it will be reached to me by 15th oct, 2019. Why it should take such a long time, when the parcel has been shipped on 05th oct, 2019? On the contrary i have placed some order through amazon seller on the same day i. E. On 04th oct, 2019 and i have received all my items from amazon seller.

So why flipcart is taking so long time to deliver my parcel? I am very much concerned about the same as i have purchased the product on emi basis and all the formalities related to emi has been processed by my bank (Axis bank ltd) and in the coming days emi amount is scheduled to be billed in my credit card statement. What will happen if the product is not delivered to me? Bank will reverse the whole amount, they won't charge emi cancellation charges to me. If my bank will charge any amount for the reversal of emi will flipcart pay to me? I am just fed up with all that thoughts. This is my first purchase on flipcart. I opted this time for flipcart due to good discount. But never thought that the delivery process is going to be so long.

Please let me know where is my parcel and deliver to my address at the earliest.

Thanks!

Suhail ahmed ansari

Flipkart delivered fridge on 6th oct'19 morning. Six days are completing and installation of whirlpool fridge is not done. Many compliments done but flipkart is not completed installation. Everyday complained to customer care of flipkart but installation is not done. Flipkart is not completing the assignments completely even for other purchases also.

I need to know the reason for me getting blocked from Flipkart. I ordered a case for the Poco f1 which was cancelled by the seller stating that I am trying to resell the product to someone else. So I ignored that and ordered again, which got cancelled again for the same reason. So I contacted the customer care and they said the issue would be resolved by 5th of October. So I just placed order from a different seller a different mobile case. Again it was cancelled for the same reason. And on 5th of October I received a mail saying that I am trying to buy from Flipkart and sell to others. Are there any human workers left in the company or everything computerized? Do they have any sense left? Is this the way they behave with your customers, and that too with a Flipkart plus customer. This is ridiculous. If Flipkart needs proof that I purchase for myself then they should check with me first. If they have any intelligence, they should have gone through my past orders where they could find the Poco f1 which I have ordered an year back. So what's wrong with me buying accessories for my phone? Flipkart has the worst ever service I have ever seen. This never happened to me with any others like Amazon, paytm, or anyone else. But Flipkart has ruined my day. Their customer service is too useless. They can't even affirm me anything. I have contacted them more than 4 times. They just say everything has to be done by back end team and I have to wait for 72hrs. It's the same reply for 5 calls with the customer service.Always all they is "wait till the end of so and so date". What's the use waiting while I'm receiving mails that I'm blocked ? What am I, a criminal or what? They are violating the customer policies and being too sense less. They don't even send a human written mail to me always I receive a same computer generated mail and got frustrated with it. If they ban my account they should at least let me access through my past orders. Am I a fool to spend loads of money till now in Flipkart. It's the least they can do. There is no use of their customer service. All they can say is that we can understand your situation and will escalate this matter to back end team and they will resolve it soon.

Phone problem:
I purchased oppo f11 pro mobile from flipkart,
And after just one day o[censored]se i find front camera is faulty,
After switching to front camera it start and shows main camera on screen instead front,
So initially i thought it's a software bug,
So i did reset camera settings, soft format, hard format and every time camera works for half and hour and failed again.

Replacement issue with flipkart:
So i placed replacement request on flip kart,
First they called me on my phone and told me to do server setting related stuff which was not worked for me (And which was i already tried before their call), then they arranged technician visit to check phone.

Technician 1st visit:
So technician visited on the same day and again he did hard reset and cancelled my return request,
Even after i told him that after some time camera will stop work,
And just after 20 min it failed.
So again i placed return request and flipkart again arranged 2nd technician visit.

Technician 2nd visit:
Technician visited again on next day, and again he did hard reset :),
And he was there when camera failed again so he took video and photo as a proof and send that video to his organisation,
And they suggested to check software update,
Which i already did, but on that same day new update was released which was about (2.5 gb), so technician again cancelled return request and told me to check after update over wifi.

Now i just updated phone at my home and it's still not working.

Flipkart is very slow to provide quick solution, i'm really frustrated because of all this.

Please check video which i uploaded on youtube: https://youtu.be/jZZcAxQ139g

Mobile model number: oppo f11 pro (Aurora green, 64 gb) (6 gb ram)
Delivered on: 7th oct 2019 evening
Placed replacement request on: 9th oct 2019 morning
Order id: od[protected]
Communication id ref: in[protected]
Return req id 1:[protected]
Return req id 2:[protected]
Return req id 3:[protected]

Current return req id:[protected]

I don't want to repaire my phone at authorized center since it's just 3 days old, and fall under 10 days replacement guarantee.

So i need replacement asap.

Please check video which i uploaded on youtube: https://youtu.be/jZZcAxQ139g

I ordered apple airpods with wireless charging on september 30th, 2019 during big billion days sale.
I recieved the delivery on oct4th, 2019. The box just had the usb cable and nothing else.
Someone from flipkart or the delivery agent has stolen the product and delivered it to me.
There is no replacement made or money refunded.
It has been 8 days since the concern is raised.
The seller without checking any information rejected the replacement request raised on 4th oct, 2019.
I have raised a new request again immediatly. Since then i only received a mail asking for my consent to raise the fir but nothing is being done. The customer help desk agents and the seniors in the escalation team give the dumbest response to wait till 19th october, 2019 for "resolution".
There is not a single call received from flipkart team till now except for social media team because i raised this concern on twitter.
There is zero progress made. There is no proof that fir is registered after i gave consent.
Past days i have to call up flipkart daily only to listen to wait till 19th october, nothing except that.
# customer service ever.
I am the one who paid the amount and di not even recieve the product and the team says resolution doesnt mean replacement or refund and they will only see what went wrong.
There is no way for to raise concern against the seller!
Am put through this mental trauma by flipkart for commiting the mistake of ordering a product from their website during bigbillion days.
Pay the amount + dont get the product + go through mental toruture is what you get by ordering from flipkart.