Flipkart Complaints & Reviews

Please let me know how i should change my mobile number as i've lost my old number with which i created the account. When i try to change the number, the otp is being sent to both the numbers, the new one i'm able to retrieve but what to do about the old one. My email id is deepankar. [protected]@gmail.com and my old number is [protected] but i want to change this number as i'm no longer in possesion of this number.

Flipkart has cancelled my order without prior notice and I am not getting any proper feedback from customer care team.
They are in favour of seller and not bothered for customer.
My exchange fridge is in working conditions and the courier driver had denied to pick my rxchange productand behaviour is not up to level.
I am going to file legal action and case against this transaction

Dear sir,
I purchased the Fastrack glasses through flipkart on date 29 sep 2019 and the delivery date 03 Oct 2019 but the delivery date is delayed and I registered complaint 3 or 4 times but no update send me . Today 07 Oct 2019 delivery executive deliver the product to my room owner and I am not available in the shipping address..
How can I take my product ??
I also inform to your help service executive in time of complaint that I can't available on 4 Oct..
I have already pay for the order but no care about my order
Kindly solve my problem

I am very disappointed, purchased ipro power bank 10400 mah two months ago through Flipkart.
It was working fine for two months, now it is not working properly, it is not charging properly, if charging at all takes too much time almost a day for 50% charging. I want to replace the power bank or repair it. I have warranty card.
For reference
Invoice Number # FAA9ML[protected]

I have purchased redmi 7a (Order id - od[protected], selected option to exchange my old mobile and exchange value offered is rs. 2050.
When the company person came to deliver the product, he started checking the old exchange phone and tried to reduce the exchange cost by mentioning one or other reasons. The old phone is meeting all the guidelines set by flip kart on their website. Finally i told him, okay i will pay the difference amount, but on providing a valid receipt, for which he do not have an answer and left without delivering the product. I have raised this concern with flip kart, they have given assurance that they will resolve the issue by 05-oct-2019 and then 06-oct-2019, finally they have cancelled the order without my consent. And the reason that was given on the website is "order is cancelled as per customer request", which is a incorrect reason.
Couple of things are observed during this entire process
1. The persons sent to collect the exchange product does not have required technical knowledge to assess the old phone with the guidelines on website and simply trying to reduce the cost
2. Even if you agree to pay the difference amount in exchange product value what is offered on the website and what is assessed by the pickup person on ground, they cannot provide a valid receipt. This is generating lot of doubt's on the entire exchange process to me.
3. Flip kart will take it own time to resolve such issues and finally cancels the order saying that customer has requested cancelation and will refund the amount. My money has been kept in flip kart account for almost 1 week and that too without delivering the product as promised.
Request to take action and do the needful.
Others consumers, pls be aware of this.

As i have ordered realme 3 pro on exchange of old phone. But pick up boy rejected saying that your product damaged. I personally met the courier company and local hub manager on 6th october 2019 to pay difference amount and to receive my product but the manger told me i will inform you 2 days later then you can take your product. But today when i say order was cancelled without my intimation. I called customer care one of your customer executives said order cancelled reason was customer was not contacted office. I never expected this kind of false compliance from flipkart. I am very disappointed with your service. Flipkart attitude towards customer is very worst and unsatisfactory

[protected]@gmail.com is my flipkart account

[protected] my phone number i have written order number also

Order no od[protected]

I have ordered laptop four days ago and made online payment for that and today on seventh of october i got an email from flipkart that your order has been cancelled and gave an pathetic mail excuse why order been cancleed even it has reached nearest hub in my city.

Due to high demand for this item and in order to provide all customers an equal opportunity to avail this great deal we had to cancel the following items in your order od[protected]. Please note that we have cancelled following items.

That's what they said in mail and i feel like why acid you accepted orders if you can't deliver and if you take payment from me and accepted order there no point however and whatever it takes you must deliver it.

It's like fraud you take payment from me and keep it to yourself for a week and then says sorry your order uis cancelled we will give back your payment in a week that's fraud it's like i have been thugged

That's not it

Retailnet is owned by flipkart as i have been told and you have done this before with other consumers.

And i been told by flipkart executive that all order has been cancelled by seller but my friend also ordered laptop but he got that delivered so that's not true

Stop thugging people

I will file complaint in consumer court about this fraud

I have ordered the phone from flipkart about 1 week ago and they have send me faulty product. I have raised request for that more than 5 time and they are sent there technician to check that. Also there technician confirm that this phone is hardware faulty. After that they have rejected my request. Every time i raised request they have rejected with the same reason like there is no phone issue. I have talk to there customer centre they are also not taking that serious. That's why i asking here for help. Also i have phone recording where they have accepted that you have followed all the steps as per there policy and issue is from there side. As per policy i have followed every steps they have suggested but still they are not replacing my phone. Please help. Attaching all required screen snap with detail.

I have ordered note 7s on the date of 2nd oct, 2019 and it has to be delivered on 5th oct. But till date i m not able to get my mobile. Your assistant are saying we wiil do upto our level. I wasted my 4 days just because of your irresponsibilities
.
Now just do a favour, tell me the exact date of delivery and where the product is. Live loaction

I already called like millions of times to the flipkart and they are unable to help me. I talked with wishmaster too but they said, "your order is not yet deliverd to the hub."

I am rquesting you to do something and let me know the my
Requirements
Thank you!

I had purchased 01 no. Of "casio ad217 youth combination analog-digital watch - for men" through flipkart.
After receiving the item, it was observed that the delivered item is completely different from the ordered item. After noticing the same, immediately, i had submitted the return request 3-4 times which were not materialized due to reservation of your item pick up representative deliberately. Though, it was personally requested to your item pick up representative to take the item back but went in vain.

Now, my return request is still pending since 19.09.2019, as once again your item pick up representative has refused to take that return item saying that i will not pick up the item and forcefully thrown the item inside my door.
Please look into the matter and refund the amount for the item which i have ordered and never received. Parallely, the different item which was received may be picked up from the delivery address at the earliest.
Thanking you in anticipation.

Rajeev dudhe,
Head (Hr),
Npcil, rr site.

Note :- copy of whole communication is is given below for ready reference.
"homemy accountmy orders
Od[protected]

Delivery address
Rajeev dudhe
C/o smt. Bharti r. Dudhe i-3-b, old jawahar nagar. Acharya hospital ke baad ki gali sharma paan wale ki gali kota (Rajsthan) old jawahar nagar, near acharya hospital kota - 324005, rajasthan
Phone number
[protected], [protected]
Your rewards

50 supercoins
Will be credited after return period is over
More actions

Download invoice
Download

Casio ad217 youth combination analog-digital watch - for men
Seller:
Retailnet
₹3, 295
?
Return
Return approved
Pickup
Refund
Approved on sep 19
Delivered on sep 05

Cancel return
Need help?
Refund accepted
We'll pick up the item you wish to refund by sep 20. Refund of ₹3295.0 will be added to your original payment mode within 9 business days (Bank holidays not included) after pick up is completed.
Refund rejected
We're sorry. We are unable to process your refund request.
Refund cancelled
We're sorry. We are unable to process your refund request. Please refer to seller return policy.
Refund cancelled
We're sorry. We are unable to process your refund request. Please refer to seller return policy.
Refund cancelled
We're sorry. We are unable to process your refund request. Please refer to seller return policy.
Refund cancelled
We're sorry. We are unable to process your refund request. Please refer to seller return policy."

I had several issues from the flipkart delivery, i order a mobile phone model no vivo z1x through icici credit card emi and tlod me will be deliver 5th oct 2019.
But i didn't recive this item till today, and not just that the order hasbeen cancelled by courier exicutive,

Order id - od[protected]
Purchase date : 02/10/2019

आदरणीय सरजी,
मैने flipkart से 30 सितंबर को oppo f11 pro फोन खरीदा जिसकी डिलीवरी 3 अक्टूबर को होनी थी जो अभी तक मुझे नहीं हुई है। और उनके कस्टमर हेल्पलाइन नंबर पर बात करने पर वो मुझे रोज की नई तारिक देते है परंतु फोन कि डिलीवरी नहीं कर रहे है और इस फोन को खरीदने के लिए मैने ऑनलाईन पेमैंट किया है डेबिट कार्ड के जरिए। और यह फोन मैने buyback offer का इस्तेमाल करके खरीदा है। अतः आपसे विनती है कि कड़क करवाई कीजिए।
सधन्वाद

I unknowingly logged into my account from another number to play the guess what game on flipkart game zone because my phone is the fastest among all the ones i have. I did not know that this would be considered cheating by flipkart. And now i am banned from playing anymore. I request you to kindly lift the ban as i won't be repeating this mistake again. My intention was only to play the game and not cheat.

Dear mr sachin

This is to draw your attention to unsatisfactory product delivery from your company
Company. I bought one product referering order i'd number od[protected] which is delivered diffrent as it's seems on your portal.
I had tried multiple time to contact your service team but my issue is not resolved for refund or replacement referring to statement saying that the same has been rejected by sellers.

I have few concerns and need resolution on immediate basis

The product i received it's short in size as a double bed as it was mentioned in your portal because this size of double bed of matress which is delivered is no where in used by families generally.

Feature was given that it's an orthopaedic support material to help spine and back, but it's not like that generally the brands are using an orthopaedic matress it's quite loose and can cause problem to spine.

The matress i bought only because of the reason that there was a branding of flipkart.

As it was branded or co-branded from flipkart, i was having trust on your brand that if any problem comes there shouldn't be any issue to replace, refund, change as it's flipkart assured.

There was no pop-up or notice given that it's not replaceable or cannot further consider for return if any issues persists.

The product still i kept unused with originally as it was delivered without any things change.

I request there is been no satisfactory measurements taken on the part of your company to resolve the issue. I regret to say that i am literally disenchanted by the service provided by your company this time.

I never complained about any of your services during the past three years. But this time it was a big letdown. please respond and to resolve the same to avoid any leagal proceedings which will cost more than if the things will not resolved on initial level.

I hope you will take a serious notice of this complaint immediately.

I have booked redmi k20pro from flipkart and the promised delivery date was on 06/10/2019 (Screenshot attached for reference), i have requested to prioritize the delivery to 5th as i wont be in the town which have been promised by an executive (Jagan) on a call. Today is 07th of october still the issue is not resolved and also the product is not yet delivered.

Now when after calling them around 10-15 times customer care executives are disconnecting the call, not only executives but also the senior members in the escalation department are doing the same.

Rinku singh, mamatha (Senior managers) all have promised me a delivery on 6th but when questioned are disconnecting the call in the middle of conversation.

I want my product to be delivered today (08/10/2019) or just refund my amount into bank not in a gift card which i used to buy this product as it is pain to use your service and i don't want to continue with flipkart anymore.

If not i have to sue flipkart for the mental torture they are giving me and also for my wasted time.

I had purchased a vivo z1 pro from flipcart.
On the 5th of oct had recieved the parcel,
On the nwxt day i had opend the box n had an eye on its display, i come to know that a scratch was present on the left side of the screen i immediately gone through my flipcart app n raised replacement request
But still know no clarification of replacement had done

I Ordered a Product From Flipkart on 3rd October 2019 And Still i did not received my Product.Firstly The Promise Date Was 5th Oct 2019 And After That The Promise date Postponed to 6th Oct 2019 But Today is 7th Oct 2019 and Still I did not Received the Order.and The Status of Promise Date is Still 6th Oct 2019.
It is too late to receive my product.
My Product Order ID is OD[protected]
Please Find The Attachment And Resolve This As Soon As Possible.

Am flipkart plus member, my order delivery address wrongly selected instead of home.

After placed the order, just 2 minute i am contacted the customer care service.

Denied to change the address.

But after the 5 days only my order packed and shipped.

Finally order reached the delivery office that is gati courier,

Am contacted gati courier, they ready to delivery into my requested address.

But they asked assurance mail confirmation from flipkart.

That # flipkart customer service cant give assurance to gati courier to deliver into home address.

That my home address and office address
In the same city only.

I am escalated this request into the senior level in the escalation.

But they denied.

Am already brought many products in my home address.

Even though they can't trust their customer

Even a single support they can't do their customer. This is the way they giving flexible policy and support to their customer service.

Amazon having more flexibility than flipkart for their customers.

Go with amazon.

I order optimum nutrition whay gold protine 10lbs from flipcart at 29sep 2019 my delivery dat is 1st oct i stil wait 7oct but flipcart canceled my order without my permission and any notification i really desiponed for this and my 2nd product also cancelled without my permission i ordered pre payments both of this order i m calling on flipcart customer care but he's no any response me

I cannot play game in flipkart gamezone. Whenever i play game in flipkart gamezone it starts to show a error message that 'we encourage fair play in line with our terms and conditions'. I started to get this error message after assessing the game zone with different accounts from same phone. I thought the problem will be fixed in one or two days but till date it shows the same error message.