Flipkart Complaints & Reviews

Am flipkart plus member, my order delivery address wrongly selected instead of home.

After placed the order, just 2 minute i am contacted the customer care service.

Denied to change the address.

But after the 5 days only my order packed and shipped.

Finally order reached the delivery office that is gati courier,

Am contacted gati courier, they ready to delivery into my requested address.

But they asked assurance mail confirmation from flipkart.

That # flipkart customer service cant give assurance to gati courier to deliver into home address.

That my home address and office address
In the same city only.

I am escalated this request into the senior level in the escalation.

But they denied.

Am already brought many products in my home address.

Even though they can't trust their customer

Even a single support they can't do their customer. This is the way they giving flexible policy and support to their customer service.

Amazon having more flexibility than flipkart for their customers.

Go with amazon.

I order optimum nutrition whay gold protine 10lbs from flipcart at 29sep 2019 my delivery dat is 1st oct i stil wait 7oct but flipcart canceled my order without my permission and any notification i really desiponed for this and my 2nd product also cancelled without my permission i ordered pre payments both of this order i m calling on flipcart customer care but he's no any response me

I cannot play game in flipkart gamezone. Whenever i play game in flipkart gamezone it starts to show a error message that 'we encourage fair play in line with our terms and conditions'. I started to get this error message after assessing the game zone with different accounts from same phone. I thought the problem will be fixed in one or two days but till date it shows the same error message.

Today on 7.10.2019 delivery boy called me while i was in my office. He told me that he was standing in front of my building. I told him to deliver my mobile phone on 3rd floor (It is 5th floor if we count parking as a ground floor) to my wife but he called my wife (As my wife's mobile no. Was mentioned in order as an alternate no.) and told him to come down and collect the order. My wife was sick and have 2 kids those couldn't be left lonely in home. She told him why she couldn't come but he didn't agree to deliver at the doorstep and finally my wife had to go down with her two children to collect the order. My wife was suffering from the severe pain in stomach, this act of coming down from 3rd floor having her kids in lap and going up to 3rd floor with her kids aggravated her stomach pain so much. I am very angry at the behavior of the delivery boy and urge for the strongest action against him.

Dear sir, i order redmi 7a mobile phone from flipcart on 30/10/2019 and my deliver date had 02/10/2019 maximum date 05/10/2019
But till date i m not getting my product. And flipcart's customer executive are not responding
Repeatedly they committed new date and time like tomorrow morning today day evening next day. And now one executive committed 10/10/2019
This date is not suitable for me bcz i am not available in my city this day for receiving my product. So kindly something do for me as soon as possible.

I ordered vivo and facing multiple issue and my order section showing return elegiblity but cc is not returning the product and not giving refund just saying about replacement i have all ss & mails of return but they not giving me now i stucked my money earned through stipend please help

Hi,

I purchase multiple product from flipkart on 29th sep 2019. Product list as below. For use benefit of 10 % additional discount on my purchase.

1. Jbl endurance run wired headset with mic qty. = 1
2. Sony ex14ap wired headset with mic qty. = 1
3. Everyday shop double layer plastic plate... Qty. = 2
4. Steelbird sb-33 7wings gust open face he... Qty. = 1

Issue regarding no. 3 product as above.
1. I am not received as mention by flipkart product on my purchase.
2. Also not received ordered qty. Which is 2 qty. I am revived 1 qty. Only.
3. I am pay for new product. Flipkart send wrong and used product. Attached product images
4. Packed in flipkart packing and revised invoice from amezon. It mean used product sold by flipkart to me. Attached amazon invoice.
5. Flipkart not to ready replace product and send ordered product. They agree to refund money so that i have to loose benefit of 10% discount. Which is mean that they send intentionally send wrong product and not to replace product thats why i have to suffer a lot.

I want same order product and as well computation suffer my spent my valuable time.

I want to state that i have ordered a laptop with exchange facility and it was metioned that the product would delivered around 10 october 2019. However, the product was pre delivered and the unfortunately old laptop was unavilable that moment. Also the deliver boy was claming that he is unaware of techinque of testing the old laptop so he asked me to come and receive the product and submit the old one at the delivery center, also he is keeping the product in hold status.
Now the circumstances is that without any prior notification the product is being cancelled, also claming that the money will be refund in next 10 days. Now due to unavailabilty of money i coud not buy a buy new laptop instantanly as the company is refunding money so late. And now all because of such things i need to face embarrasment. First thing is that why the organisation is not stick to the mentioned, because of such thing customer will schedule their availability accordingly. Also because of cancellation of product from your end makes me unhappy and lots of inconvinience was being faced.

Sir
I have ordered realme 5 pro from flipkart with order id od[protected]. I have taken their exchange offer with another mobile. On delivery date first they refused to take and then i registered complained to them and they give me resolution date which was advancing every day and now they cancelled my order with my permission.

I had exchanging my cell phone but flipkart delivery person his name is sunny saroj forcly demanding 500rs extra because of some scrash are in my mobile back panel i m really disappointed that the way flipkart service person dealling with customer. Very bad experience and pathetic from flipkart. Specially mumbai powai location service person soo rud and they dont know about how to talk with customer sorry but in furture i will not purchasing anything from flipkart portal

Recently when i was trying to log in into my flipkart account, i was unable to due so as it showed my account has been bkocked and i need to contact customer support to fix this.
So i immediately made a call to the flipkart customer service and they said my account seems fine and they are unsure why my account is blocked. They sent me a email and asked me to revert to it with my concern and i did so. After 3-4 days i get a return mail from flipkart saying i will not be able to use my account as they think i have ordered items for not my personal use. And i was like wth? 90% of my orders were for myself and the remaining 10% were for my friends and family as they didn't have flipkart +, i ordered for them.

So again i sent a mail giving explanation and to my surprise i reveived a same copy paste email of the last time even after i give my explanation.

I think flipkart is doing this coz they dont want me to use my flipkart plus super coins as i have collected almost 1k of them. They have proved why they are called as cheaters.

Amazon is far better, i need not wait for 4 days from them for a resolution nor do they block account with out a proper investigation.

I have ordered vivo z1x pro on big billion day
Exchanging my phone at 5700
Bank discount 10%
Extra prepaid transaction 2000 off
Coupon code of 1000
After adding all these phone price was 7351 rs

After bigilion offer seller cancelled my order and initiated for refund.
Now im complaining about this they are saying due to error order cancelled please order again.
Big billion day over offer ends.
How can i order again with higher price.
Next they refund only 7351 rs
Rest my 1000 coupon didn't refunded.
Fully fraud happened with me.

My order id :- od[protected]

I have order nestle les recettes de latelier bar price is 999 i have order this product for gift someone today i have recived this product product packaging was poor i mean very poor my chocholate was malted and spoil my gift when i compland for this in flipkart so flipkart says wait for 14 when i says its is a gift pack for tommorow her birthday is on 9 so i said give me my refund so they provide replacement but now i dont want becouse tommorow her birthday and they send me product after 15 so i dont want i want my refund please help they spoil my gift becouse of bad packaging maner i dont want this product anymore i want my refund please help.

I booked new phone at big billion sale. Order od[protected] for motorola one vision again buy back offer + axis bank offer. For buy back i am exchanging my old nokia 6.1 plus. When phone arrived imei number has not matched and due to this logistics has put for cancellations. This is a technical fault excepted by customer care also. But due to this my time waste and mentally i got stressed, also sale has gone now. Flipkart just mailed sorry won't happen this in future, what is this. Is this they call a good service. I want solution.

I had order a mobile phone under the exchange offers during the 2019 big billion days. However, my old phone did not qualify the conditions for exchange according to the flipkart. When i asked for the specific reason, flipkart didn't have any explainable reason. Below are the series of incidents happened during this order:

1. Wishmaster very causally cancelled to take the old mobile phone on 3rd october, 2019 without taking a single photo of the old phone.
2. Based on the inappropriate reasons from the wishmaster, i reached out to flipkart service through phone 3rd october, 2019. They advised me to wait for 2 days as they have logged the complaint and team will resolve your issue.
3. Very next day, received another message that the resolution will take some more time (I. E. 8th october, 2019) and i called up the flipkart service again on 4th october, 2019 to let them know the order is for my mother and i won't be available after 7th october, 2019. Flipkart cr suggested that it will be resolved in 24 hours.
4. I received an email from flipkart team on 5th october, 2019 requesting for the images of the old phone. I provided the images on 5th october itself which were asked on the email.
5. On 6th october, i received an email that my old phone is disqualified and does not match with the checks required for the exchange. I wrote an email to the flipkart team asking about the image or the part of the phone which is damaged.
6. On 6th october itself, i called flipkart team asking about the specific reason. However, the cr was unable to understand hindi/english. He transferred the call to his senior and the senior confirmed that the images look valid and it shouldn't be dis-qualified. He logged a complaint to check the phone physically by the team.
7. On 7th october, i received a message from fipkart stating that the refund has been initiated which was never asked from my end.

Below are the things which was really bad:
1. Wishmaster cancelled to take my old phone without taking any picture of my phone. The reason should be explainable.
2. Customer representative can just log ticket. Apart from this, they don't have any authority - not even to check the reason for which the phone is disqualified.
3. Even after providing images of the phone. The phone was disqualified and again, without providing any proper reason. After going through the images no one can say that the phone can be dis-qualified which was accepted by one of the flipkart customer representative.
4. Even after registering the complaint on 6th october, the refund was initiated without providing any reason.

If the phone is dis-qualified for a specific explainable reason, i would be satisfied. However, this was not the case. I am in a distress because i really loved shopping from flipkart and was promoting it over the years but this experience was horrifying for me.

So i can conclude that it's my worst experience with flipkart and have a fear of order anything in future from flipkart (Even though i am a flipkart plus member). Not sure apart from saying sorry what flipkart can do.

I ordered realme xt in big billion days sale and my order was accepted with order id od[protected]. But next day flipkart cancelled my order suddenly without any reason. Earlier also such kind of sudden order cancellations have happened with me also and flipkart cancelling order by itself. They have also not refund my money for above order. Customer care not responding as usual and have called the many many times.

Dear sir, please take very strict action against such acts.

Regards
Amit soni
[protected]

Flipkart wardrobe complaint
Order id - od[protected]
I placed an order for flipkart 4 door wardrobe and when i received the product i was not allowed to open the product. When the technician arrived i found that the back of the wardrobe was paper thin and was not as mentioned of engineered wood. I'm really really dissatisfied by the quality i received and want to return the product. When the technician arrived to verify whether my mentioned reasons were correct or not he agreed in front of me that he has updated the same but after some time my return request got cancelled. I raised one more complaint but the date given is 8 october. I don't know what should i do i paid 12323 ₹ for the wardrobe and i'm feeling like what should i do??
They second time cancelled my return request saying that the product is intact. So i would like to tell them the technician himself intacted the product.

Order id: your query with us [incident: in[protected]] & reference id: in[protected]

I have ordered phone to my brother, sister and collegue & but after successfull order... Flipcart cancelles my order automatic & email me that #seller has cancelled ur order due to limited stock#. And now flipkart blocked my account saying that i am reselling products & i am canceeling many product... But i didn't. Without inquiry, how can they block my account. Please take necessary action on them. If he blocked then i am messaging pls return my 10500 flipcart balance in my bank account else unblock but he didn't give my balance as well as not unblock my account. I am ripped 10500 balance by flipcart... I am emailing flipcart approx 1month but he did not unblock... Pls take action... &try to return my balance else unblock my account whatever i did not buy any product from my balance🥺

My flipcart id is👉[protected]

Dear flipcart sir/mam... I am not responsible for canelling order... Ur seller is responsible & i am not a resseller... I am helping my frnd suggested him to buy phone from my account because i want super coin... So that i can earn dominoes gv... Fk gv etc... This is fault o[censored]r system... Kindly check it... & after that my gv... I but gv from near buy website he is telling me i don't help ur for recovering ur gv u contact flipcrt... What i do😓... I loss my 10500... I am not a reseller & also i am not cancelling product kindly again check my account ur seller cancel my product always... I am not resposible for this... So... U have no power to ripped my 10500... I want to use it so... Unblock my account for few days else for few our else permanant... This is depend on ur my i want my money... That sets final

Flipkart didn’t comply committed delivery date after several commitments. Flipkart customer care is totally irresponsible and given wrong information every time. Worst service from flipkart. Phone supposed to receive on 4 th but till date no surety when the phone will delivered. Please send the phone as earliest with penalty amount for delay. [protected]

HI, Please support for the affiliate payment.

I have approved a payment of 7651 INR. More than 6 months passed, I have not received my payment. My last payment processed on 28 June 2018.
Since then I have not received any payment.

I have reached much time to the affiliate team and I did contact Flipkart support team on twitter, No response and issue not resolved.

Please message me for email id.

Please help.